Review Insights · App Store
Hailuo Al: Image&Video Maker
NANONOBLE PTE. LTD. · 10,688 ratings · ★ 4.7
4.7
★★★★★
10,688 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"credits"
10 negative reviews mention this · 22% of all complaints
★★★★★ "With every update, the app is getting become bad. I've been paying a monthly subscription for months now and with every update something breaks. I haven't been able to upload an image in weeks. The moment I attempt to upload an image it freezes. I've even attempted to let it sit for 15mi…" - gamefreak8503
2
"videos"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Too strict. Out of no where this app is becoming way to strict and won’t generate any of my videos, I paid the Max membership so It’s now not worth it, will not be renewing my subscription not worth it anymore" - paladin man 34
3
"subscription"
8 negative reviews mention this · 18% of all complaints
★★★★★ "With every update, the app is getting become bad. I've been paying a monthly subscription for months now and with every update something breaks. I haven't been able to upload an image in weeks. The moment I attempt to upload an image it freezes. I've even attempted to let it sit for 15mi…" - gamefreak8503
4
"free"
7 negative reviews mention this · 16% of all complaints
★★★★★ "With every update, the app is getting become bad. I've been paying a monthly subscription for months now and with every update something breaks. I haven't been able to upload an image in weeks. The moment I attempt to upload an image it freezes. I've even attempted to let it sit for 15mi…" - gamefreak8503
5
"generate"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Too strict. Out of no where this app is becoming way to strict and won’t generate any of my videos, I paid the Max membership so It’s now not worth it, will not be renewing my subscription not worth it anymore" - paladin man 34
6
"video"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Too strict. Out of no where this app is becoming way to strict and won’t generate any of my videos, I paid the Max membership so It’s now not worth it, will not be renewing my subscription not worth it anymore" - paladin man 34
7
"money"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Save your money. I would not recommend this program. It is a waste of money. I had not even properly started using it yet, and they were already asking me to buy a subscription. You still do not understand how it works or what it actually does. I thought th…" - Gosha 786
8
"trial"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Trash. Another app that cant have a free trial. No one would sign up." - take care, brush your hair
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Too strict
Out of no where this app is becoming way to strict and won’t generate any of my videos, I paid the Max membership so It’s now not worth it, will not be renewing my subscription not worth it anymore
Looks like a scam
You ask to generate a video , videos they offer 240 credits upload photo , failed they keep the credits so no way to get credits back be aware about this
Save your money
I would not recommend this program. It is a waste of money. I had not even properly started using it yet, and they were already asking me to buy a subscription. You still do not understand how it works or what it actually does. I thought they would charge me after a week of use, but instead they charged me $50 immediately including tax.
To create a video, I wrote a simple text prompt, nothing complicated. I have been waiting for two days already. It gives six versions, but all of them are useless. I deleted everything because none of them were good. I thought at least one version would be generated quickly - unfortunately, no.
It is hard to get the money back, and the subscription is already activated for a year even though I do not even use the program. On top of that, they still ask you to buy extra coins.
In short, it is not worth buying. You will waste your money, time, and nerves. Their advertising looks great, but in reality the program is just garbage.
To create a video, I wrote a simple text prompt, nothing complicated. I have been waiting for two days already. It gives six versions, but all of them are useless. I deleted everything because none of them were good. I thought at least one version would be generated quickly - unfortunately, no.
It is hard to get the money back, and the subscription is already activated for a year even though I do not even use the program. On top of that, they still ask you to buy extra coins.
In short, it is not worth buying. You will waste your money, time, and nerves. Their advertising looks great, but in reality the program is just garbage.
Trash
Another app that cant have a free trial. No one would sign up.
More like 0 Stars
You can’t even try it without an expensive subscription.
Pay never ends
You have to pay for the app and then you have to pay for the coin to create the videos again
Not true to life
The images that were provided by the app are not to those that were submitted by the photos originally uploaded. In addition, the cost doesn’t is too high especially since the quality provided doesn’t match the expectation. Not worth the purchase.
Keeps crashing
I can’t even load the first photo before the app freezes. Great purchase.
No good
Slow
Not worth it
Don’t buy it
Images don’t look like you
Images don’t look like you
Not show time ready
App is not showing time ready but the package just to realize the results are cartoonish and not usable for anything. Another AI scam
Censorship
Too many restrictions to be useful
No free credits?
Greedy app, do not get
Weird App!
This app is the worst and is extremely racist. If I have a plus size black woman fully clothed not showing any skin, it says I violated. I used the same picture and made the woman smaller and more European looking and it went through. The prompt only reads “she answers the phone with tear filled eyes.” I followed all guidelines but they tend to not generate any melanated characters and never explain how you violated! It’s a damn mess and I’ll be using another app!
It’s not free
There are 500 more apps exactly like this that want your whole days salary just to function. People seriously need to stop advertising these like they’re free when they’re not.
Money money money that’s all anybody ever wants is your money.
Money money money that’s all anybody ever wants is your money.
Too expensive
No trial, no inexpensive plans for people on a budget ($8.99/week is NOT inexpensive), no way to earn even a few credits to generate an image or two a day. Other AI image creation apps give you options. This app demands money up front or go away. Fine. Downloaded. Deleted. Done.
Даже не открылось
Не смог даже открыть ) на втором шаге все зависло ) вот такое вот знакомство с приложением
This is a great app, but it is very inconsistent
There no United States support
Pro subscription not renewed
Got charged to renew my pro subscription, but my account is still in non pro mode. I’ve reached out support but they have yet to respond.
Can’t keep up anymore
This app cannot keep up. It’s still using 2024 technology. No voice. Limited to 6s on 1080. Will be bankrupt this year.
Scam, tries to charge my card months after subscription ends.
Stay far away from this.
Theft
I purchased a yearly standard plan and then cancelled so it would not auto renew, and now they are not updating my monthly credits, and this is after cutting off my first month where I lost roughly 700 of the 1000. When I try and pull up the invoice, I get a Google terms of service violation For their invoices link.
No free trial or test video
No free trial or test video
No good
No beeg problem
呃
图质参差不齐
Awful
I bought a 1 year subscription, but it gives out the credits 1000 a month. If you don't use the credits same month they don't rollover which is very stingy. If it fails to generate the video it still deducted the credits anyway which is a very convenient bug not to fix for many months. The censorship level is intended for 5 year old clergy offspring. Seriously, oops your picture is showing too much wrist it violates community guidelines lol I would never subscribe again nor recommend it unless you're making videos for church choir.
Don’t bother downloading it waste of time
No trial just give me your money
No free generations
No free generations guarantees a one star review thank you for wasting my time
Video Generation Always Fail
It’s constantly fails
No
Terrible did not work at all
Needs daily free credits like other ai apps
This app is greedy and doesn’t give free daily credits. At least give us a way to earn them with ads or something (without it being referrals)
Worst $10 I’ve ever spent
Most of the prompts I asked for they did wrong. It was moving the background the animation was bad and you don’t even get your coins back when they make a mistake.
Poor quality
No sound with videos
I can not sign in
I use gmail and after I clicked on my gmail to be used it takes some time and nothing changes.
Using in Ipad
Not really confortable since you can’t use it in Rotation mode (horizontally) is so inconvenient to use this app vertically
Review Title: Disappointed by Glitches and Unfair Flags
Used to be the best-daily credits and whether you got free trial were solid. But after upgrading to premium, generations became glitchy and inconsistent. Scenes were flagged unfairly, even when emotionally safe. I’m done. Creative trust matters, and this platform lost mine.
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Unreliable
I wouldn’t mind spending so much money on credits if the final product actually looked good. I spent $5 on 500 credits to generate three videos, and they were all trash. Too much investment and not enough return.
Dishonest vendor
When I tried to cancel the vendor sent me to a subscription page, saying I could select an option to cancel my current subscription there. But no such option was there. They then ignored my emails pointing this out. I was only able to end the subscription by asking my credit card bank to reverse the subscription charge. This Chinese company is a fraud.
With every update, the app is getting become bad
I've been paying a monthly subscription for months now and with every update something breaks.
I haven't been able to upload an image in weeks. The moment I attempt to upload an image it freezes. I've even attempted to let it sit for 15mins in hopes it'll eventually let me scroll my library but nothing.
I'm sitting on tons of credits and my monthly re-up is approaching so I'll have even more and no way to use them other than going directly to the site. I'm giving this 2 stars only because the app has been great in the past. I also like the generations when they're completed and not being flagged for absolutely no reason.
I may be canceling my membership if things aren't resolved soon. The phrase "If it isn't broke don't fix it" definitely applies to the app in terms of where it was and where it is now.
I haven't been able to upload an image in weeks. The moment I attempt to upload an image it freezes. I've even attempted to let it sit for 15mins in hopes it'll eventually let me scroll my library but nothing.
I'm sitting on tons of credits and my monthly re-up is approaching so I'll have even more and no way to use them other than going directly to the site. I'm giving this 2 stars only because the app has been great in the past. I also like the generations when they're completed and not being flagged for absolutely no reason.
I may be canceling my membership if things aren't resolved soon. The phrase "If it isn't broke don't fix it" definitely applies to the app in terms of where it was and where it is now.
Good not great.
It still fails to make digital one to one copies of subjects. Still has too many restrictions on what kind of image files can be used. Needs work. The community guidelines restrictions on what kind videos can be made is ridiculous garbage. They are made up digital people, not real. They aren’t being harmed
Deleted
I remember kinda liking this app for some reason….but like I would rather pay for ChatGPT and kimi does this really cool thing where it gives you snapshots of the photo generation process.
Promising
Yes it’s cool but for a novice like myself videos aren’t coming out exactly as I expected
Rapid decline
I have been using this app for a few months and it started out so great. Most of the templates were good. Now I get videos with wrong gender and wrong nationality. I ask for credits back and no response. I’m super disappointed
Don't buy subscriptions
App is cool and does what's needed but please don't purchase any subscriptions. I purchased the basic option ($10) to just try out the app with a little more freedom and since it was being promised that watermarks would be removed + Also wanted longer videos. Was also stated that videos would load faster. Long story short, $10 gone, Videos seem like they load even slower, and they kept the watermark, except now, the watermark moves onto the video. Apparently, to have longer videos I have to spend $199 monthly for a 4 second longer video. Like literally what did I even pay for...?
Apple ID Login
You can’t even do nothing in the app the Apple ID just glitches every time you try a login
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)