Review Insights · App Store
Hard Rock Jackpot Planet
Hard Rock Games · 227 ratings · ★ 4.4
4.4
★★★★★
227 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
6 negative reviews mention this · 43% of all complaints
★★★★★ "Fix your missing bet option. The bet sets available to players will be generated dynamically based on a player's running balance at the time, so certain wager amounts may not be an option when playing a game. You can also attempt to restart the app to refresh your gami…" - auntiefun
2
"money"
6 negative reviews mention this · 43% of all complaints
★★★★★ "Don’t use your money. Only people who bet very small amounts win frequently. If you bet bigger, the game never gives you back." - Abamy6978
3
"coins"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Horrible. Tons of pop ups to “buy coins” and if you do, the games have 100 times loss to your 1 win.. and it’s not even fun because of how many spins are just losers." - AllNames"Taken"SoUsedThis
4
"play"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Fix your missing bet option. The bet sets available to players will be generated dynamically based on a player's running balance at the time, so certain wager amounts may not be an option when playing a game. You can also attempt to restart the app to refresh your gami…" - auntiefun
5
"hard"
4 negative reviews mention this · 29% of all complaints
★★★★★ "COST TO MUCH. In my opinion this game is about the company making profits. Way too often I win very little. When I get into a bonus, A JOKE! Very LITTLE WINS. I WANT TO PLAY AND WIN NOT MAKE ANOTHER DONATION WITH MY MONEY.. YESTERDAY I HAD MADE A PURCHAS…" - T0PCAT1955
6
"rock"
4 negative reviews mention this · 29% of all complaints
★★★★★ "COST TO MUCH. In my opinion this game is about the company making profits. Way too often I win very little. When I get into a bonus, A JOKE! Very LITTLE WINS. I WANT TO PLAY AND WIN NOT MAKE ANOTHER DONATION WITH MY MONEY.. YESTERDAY I HAD MADE A PURCHAS…" - T0PCAT1955
7
"hard rock"
4 negative reviews mention this · 29% of all complaints
★★★★★ "COST TO MUCH. In my opinion this game is about the company making profits. Way too often I win very little. When I get into a bonus, A JOKE! Very LITTLE WINS. I WANT TO PLAY AND WIN NOT MAKE ANOTHER DONATION WITH MY MONEY.. YESTERDAY I HAD MADE A PURCHAS…" - T0PCAT1955
8
"fake"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Another dumb fake slot app. The description says it all" - connor399
9
"games"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Horrible. Tons of pop ups to “buy coins” and if you do, the games have 100 times loss to your 1 win.. and it’s not even fun because of how many spins are just losers." - AllNames"Taken"SoUsedThis
10
"real"
3 negative reviews mention this · 21% of all complaints
★★★★★ "False advertisement. I emailed the manager, owner, chat line… and no you can not play for real money so why connect my card and all this “bulls*%#”, if I will never be able to play for real money but I have to buy coins with real money. Yes I know that’s the t…" - rachel_1973
11
"nothing"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Somewhat fun. Has a lot of great games. They have a set of games from Kamomi (sp) they are awful, graphics are bad, not smooth at all! They have both clan missions and daily missions. I’ve found several to be unreasonable and nothing but a waste of tim…" - playstrongplayhappy
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fix your missing bet option
The bet sets available to players will be generated dynamically based on a player's running balance at the time, so certain wager amounts may not be an option when playing a game. You can also attempt to restart the app to refresh your gaming session, which will re-calculate the wager options and may present a different set of available bet sets.
Apologies for any inconvenience caused!
08:33 PM
So in the middle of a journey game one of the bet options disappears? 10 billion, then 50 billion. The 25 billion option is missing and I’m 75% into completing the 300+ spins over 13 billion. If you think that’s fair, I call it a rip off.
Apologies for any inconvenience caused!
08:33 PM
So in the middle of a journey game one of the bet options disappears? 10 billion, then 50 billion. The 25 billion option is missing and I’m 75% into completing the 300+ spins over 13 billion. If you think that’s fair, I call it a rip off.
Don’t use your money
Only people who bet very small amounts win frequently. If you bet bigger, the game never gives you back.
Horrible
Tons of pop ups to “buy coins” and if you do, the games have 100 times loss to your 1 win.. and it’s not even fun because of how many spins are just losers.
False advertisement
I emailed the manager, owner, chat line… and no you can not play for real money so why connect my card and all this “bulls*%#”, if I will never be able to play for real money but I have to buy coins with real money. Yes I know that’s the trap on how they make money but that still false advertising…
Impossible
Don’t waste your time or money, you get better odds at an actual casino. It’s a miracle if you win anything close to what you’re betting 👎
Not good game
I like this game but keep freezing up
Somewhat fun
Has a lot of great games. They have a set of games from Kamomi (sp) they are awful, graphics are bad, not smooth at all!
They have both clan missions and daily missions. I’ve found several to be unreasonable and nothing but a waste of time!
Would not recommend!
They have both clan missions and daily missions. I’ve found several to be unreasonable and nothing but a waste of time!
Would not recommend!
COST TO MUCH
In my opinion this game is about the company making profits. Way too often I win very little. When I get into a bonus, A JOKE! Very LITTLE WINS. I WANT TO PLAY AND WIN NOT MAKE ANOTHER DONATION WITH MY MONEY.. YESTERDAY I HAD MADE A PURCHASE.. WAY DOWN AGAIN.. NOT PURCHASING ANOTHER DIME TO JUST MAKE HARD ROCK RICHER
Poor RTP
This is one of the worst RTP games I have played. And don’t bother making any purchases with this one.
Just like some of the others, they tease with a cheap offer high tokens, then the prices keep going up and the pays go down.
Also first time players the game is very loose and fun to play, however after about half hour if you’re lucky, they get excessively tight and even the payouts don’t line up with the bet amount.
Keep a lookout for your email, I’m sure you’ll see a class action before long.
Hard Rock needs to drop these guys.
Just like some of the others, they tease with a cheap offer high tokens, then the prices keep going up and the pays go down.
Also first time players the game is very loose and fun to play, however after about half hour if you’re lucky, they get excessively tight and even the payouts don’t line up with the bet amount.
Keep a lookout for your email, I’m sure you’ll see a class action before long.
Hard Rock needs to drop these guys.
Scam App Apple please investigate.
Wrote to customer service with no response. You buy with your hard earned money and your coins are stolen by some glitch. Nothing is done about it. Hard Rock is stealing everything they can to pay for their new hotels. They will even ban you in their real casinos from playing the free play you acquired playing their slot machines. This is no different. Since I can’t get my money back, I hope Apple finds them.
Fraudulent App
This app takes your money, fake offers, no chest comes with what they offer, has glitches that makes you loose your coins, will disconnect on the middle of a bonus and you will loose all coins you win, when you report this, they don’t care and do nothing. They basically steal your coins and there is not accountability on their malfunction. Don’t spend I dime on it.
Why the fake add???
I got an add that said download
This app and a virtual wheel will pop up with free spin to win real cash…. That was a lie. No virtual wheel came after i added the app got an account and played a lot. No wheel its a all fake should of known better.
This app and a virtual wheel will pop up with free spin to win real cash…. That was a lie. No virtual wheel came after i added the app got an account and played a lot. No wheel its a all fake should of known better.
Fake offers, no support help
Got an email saying I’d earn Unity tier credits for each spin in this game if I connected my Hard Rock Unity account. Spun hundreds of times and got zero Unity credits. Customer chat had no idea what I was talking about even when I showed them the email that came from Hard Rock and offered no help.
Another dumb fake slot app
The description says it all
Sentiment summary
84%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)