Review Insights · App Store
HBO Max: Stream Movies & TV
WarnerMedia Global Digital Services, LLC · 5,103,185 ratings · ★ 4.9
4.9
★★★★★
5,103,185 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
9 negative reviews mention this · 36% of all complaints
★★★★★ "Trash. You pay $22 for HBO, and for a one-hour movie, you have to watch 30 ads! It's unbelievable! I will never pay for this again!" - apollo😂🚔😎
2
"every"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Playback error. I love my HBO Max but every time I try to watch a show on it with my tablet it says playback error please restart tablet to watch. Every single time. This is getting really ridiculous please fix this." - lovelyears
3
"show"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Playback error. I love my HBO Max but every time I try to watch a show on it with my tablet it says playback error please restart tablet to watch. Every single time. This is getting really ridiculous please fix this." - lovelyears
4
"turn"
4 negative reviews mention this · 16% of all complaints
★★★★★ "WHO SCREWED THE POOCH. WHAT HAPPENED. I CANT TURN OFF SUBTITLES WHEN CASTING TO MY TV. AND THE FREAKIN PLAY BUTTON DISAPPEARS?????? FIRE WHOEVER BUTCHERED YOUR APP. ALSO STOP CHANGING YOUR NAME LIKE??????? ALSO ALSO WHY DOES IT USE SO MUCH DATA???? NETFLIX USES W…" - Emeeelohdeewhy
5
"rewind"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Rewind/ gotta watch ADDS AGAIN😠. Everytime I rewind to before the add break I have to REWATCH 3 MINUTES OF ADDS AGAIN!!! Worse than cable at this point" - Bbygrlaj
6
"minutes"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Rewind/ gotta watch ADDS AGAIN😠. Everytime I rewind to before the add break I have to REWATCH 3 MINUTES OF ADDS AGAIN!!! Worse than cable at this point" - Bbygrlaj
7
"already"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Updates but still cannot watch. I updated the app but I am in a infinity loop between update to watch and updated already" - Mizu15cita
8
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "WHO SCREWED THE POOCH. WHAT HAPPENED. I CANT TURN OFF SUBTITLES WHEN CASTING TO MY TV. AND THE FREAKIN PLAY BUTTON DISAPPEARS?????? FIRE WHOEVER BUTCHERED YOUR APP. ALSO STOP CHANGING YOUR NAME LIKE??????? ALSO ALSO WHY DOES IT USE SO MUCH DATA???? NETFLIX USES W…" - Emeeelohdeewhy
9
"watch show"
3 negative reviews mention this · 12% of all complaints
10
"awful"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Ads are awful. ad plan sucks" - showenjoyer
11
"streaming"
3 negative reviews mention this · 12% of all complaints
★★★★★ "no bueno. the most laggy and buffering streaming service ever. would not suggest paying any money for this. not a fan" - badtho
12
"service"
3 negative reviews mention this · 12% of all complaints
★★★★★ "no bueno. the most laggy and buffering streaming service ever. would not suggest paying any money for this. not a fan" - badtho
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Trash
You pay $22 for HBO, and for a one-hour movie, you have to watch 30 ads! It's unbelievable! I will never pay for this again!
Updates but still cannot watch
I updated the app but I am in a infinity loop between update to watch and updated already
WHO SCREWED THE POOCH
WHAT HAPPENED. I CANT TURN OFF SUBTITLES WHEN CASTING TO MY TV. AND THE FREAKIN PLAY BUTTON DISAPPEARS?????? FIRE WHOEVER BUTCHERED YOUR APP. ALSO STOP CHANGING YOUR NAME LIKE??????? ALSO ALSO WHY DOES IT USE SO MUCH DATA???? NETFLIX USES WAY LESS. IM RUNNING ON A HOTSPOT HERE!!!!!!!
hbo
it’s super awesomeeeeeeee 10/10
App signs me out everyday
My smart TV app logs me out everyday. It’s very annoying.
Ads are awful
ad plan sucks
no bueno
the most laggy and buffering streaming service ever. would not suggest paying any money for this. not a fan
No vpn allowed?
Should allow to use vpn piece of sh app
Rewind/ gotta watch ADDS AGAIN😠
Everytime I rewind to before the add break I have to REWATCH 3 MINUTES OF ADDS AGAIN!!! Worse than cable at this point
No sign in option
Can’t even sign in anymore, have the option to renew subscription or select a tv provider but I already have a subscription. Guess I’ll cancel it now.
Latest version is broken
Closed caption when casting is not working after the 7.0 HBO app update. Tech support told me to make a new profile every time I watch a show to get around this mess. Awful app
Paying for ads is the best!
The best part about HBO is that you pay to enjoy for ad-infused content! Not only do I get to pay for access to HBO’s library, but I also pay to enjoy some stupid ad every 20 minutes! It’s the best! Brilliant business model!
Glitching constantly
I’ve been trying to watch The Wire on HBO Max and it will not stop glitching.
The internet works and all the other shows I watch on this app is fine but the glitching is CONSTANT on The Wire! Why pay for something that doesn’t work?
The internet works and all the other shows I watch on this app is fine but the glitching is CONSTANT on The Wire! Why pay for something that doesn’t work?
Worst. App. Ever.
How much is HBO paying to suppress the negative reviews? This is the worst user experience available, and there’s no way HBO would doesn’t know that.
If my phone goes to sleep or I open another app the app disconnects, I wait minutes between opening the app and having the capability to pause (or take any other action), shows start over from the previous episode, the volume has to be adjusted every time I open the app, and most recently, I can’t turn off the closed captioning. WTAF
If my phone goes to sleep or I open another app the app disconnects, I wait minutes between opening the app and having the capability to pause (or take any other action), shows start over from the previous episode, the volume has to be adjusted every time I open the app, and most recently, I can’t turn off the closed captioning. WTAF
Careful when you sign up
Make sure when you sign up you’re signing up for exactly what you want the first time. Impossible to change later and when you reach out to support their solution is “we’ll do you have another email to make a new account?” Why would I need a second email for your shortcomings let alone now having two subscriptions to the same service.
Poor subscription experience
I wanna purchase subscriptions thru Apple
Gets worse every day.
Does HBO have only one person working on glitches? I don’t understand how there is a new issue every week. Rarely does this app work without a some massive issue. Today, you cannot turn off closed caption. The option to even open closed caption options is grayed out. Why?!!!!
Hard to sign in
Really dislike the signing in process
Playback error
I love my HBO Max but every time I try to watch a show on it with my tablet it says playback error please restart tablet to watch. Every single time. This is getting really ridiculous please fix this.
ADS!!!
So there are about 1.5 minutes of ads every 5 minutes or so for a 20 minute show you are watching almost 6 minutes of ads. Better hope you don’t have to rewind or accidentally click out of the show because it resets the commercials even if you already watched half the show. You can’t fast forward past the commercials, even if you watched them the first time through! What is the point of streaming apps anymore??? It’s like they went right back to cable mode and think we all forgot what that was like- isn’t that why Netflix’s business model was such a success, because they didn’t make you pay and watch ads? Greedy corporations getting money every which way they can while giving the customer the worst experience possible. Money from Spectrum, money from ads, and money from the direct customer. One of the worst streaming apps!!
Reclamo/Pregunta
Haces un pago con suscripción, más aparte tienes que pagar otra vez para que no salgan 1,000 anuncios de 1 hora
Amazing service, awful player
The HBO Max player is inexplicably bad, especially considering how great of a streaming service it is otherwise. God forbid you want to rewind a minute or two; the whole application crashes out.
please
how am i supposed to watch the post-credit preview for next week's episode and BTS content when the app prompts me to watch something else before the credits roll? then, i click back into the show i was watching and it does it again. it's infuriating. can i be allowed to watch all of the program? is that too much to ask? also, trying to scrub videos is always a trial.
Bugs… sorry
Hey guys… I’m sorry. I love my phone and not going to lie, I only am ever able to watch my show on it because work and life. Bugs on the app are bothering me and I just got hbo back… when you turn off your screen you’re unable to keep listening to your show. When you’ve been watching for a few episodes (because let’s be for real we do) or you accidentally turn off your phone and immediately back on, it’s the rewind and fast forward button do not appear. I don’t know… I’m just saying. It’s fine if I’m not able
To keep playing in the background but
To keep playing in the background but
No tiene audio descriptivo para latinoamérica
La aplicación tiene buen contenido, lastimosamente ninguno de sus títulos cuenta con el audio descriptivo para latinoamérica. por lo que disfrutar de ese contenido es muy difícil o imposible para personas con discapacidad visual, que dependen o necesitan el audio descriptivo para disfrutar del contenido visual y que no manejan ningún otro idioma, además del español, como es mi caso. espero que tomen en cuenta las reseñas y pronto puedan incluir el audio descriptivo para el español latinoamérica, en todo su futuro contenido.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)