Review Insights · App Store
HD Supply Easy Order App
HD Supply, Inc. · 16,918 ratings · ★ 4.8
4.8
★★★★★
16,918 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"search"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Needs lots of work. App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Eve…" - jahnierach
2
"work"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Needs lots of work. App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Eve…" - jahnierach
3
"order"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Needs lots of work. App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Eve…" - jahnierach
4
"orders"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Tracking orders. Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many …" - Just naming this is hard even
5
"needs"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Clunky app. This is a very clunky app not happy with it needs to be reconstructed" - ypkcsta
6
"company"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The worst. This company, the reps, the site and the app, are the worst part of my job. They over charge and make returns next to impossible" - Oh it’s Lonny
7
"every"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Crowded. Pop ups every 2 seconds and windows you can’t close which make what you’re scrolling 1/5 of the phone screen" - Mr. Big Nuts
8
"site"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The worst. This company, the reps, the site and the app, are the worst part of my job. They over charge and make returns next to impossible" - Oh it’s Lonny
9
"results"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Needs lots of work. App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Eve…" - jahnierach
10
"home"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Tracking orders. Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many …" - Just naming this is hard even
11
"nothing"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Bad business. Apple is boosting this app by changing review ratings. This is common. Go look at the 5 star reviews with nothing but complaints. Nothing I order on this app shows up correct if anything shows up at all. Now you can’t even see past orders. …" - hdtjjjfdddf
12
"past"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Bad business. Apple is boosting this app by changing review ratings. This is common. Go look at the 5 star reviews with nothing but complaints. Nothing I order on this app shows up correct if anything shows up at all. Now you can’t even see past orders. …" - hdtjjjfdddf
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The worst
This company, the reps, the site and the app, are the worst part of my job. They over charge and make returns next to impossible
Smh
Horrible app
Empty
You guys always out of stock
Crowded
Pop ups every 2 seconds and windows you can’t close which make what you’re scrolling 1/5 of the phone screen
Come on!
90% of the items I scan come up as a different product.
Keeps crashing
Every time I go to the cart I get a 400 error code
Horrible
It crashes
Can’t customize blinds
Downloaded the app to a virtually new iPhone to see if I could customize vertical blinds. It would allow me to change the width but gave no drop-down menu for length. The reason I downloaded the app was because I am unable to customize blinds on any of my computers either using chrome or edge browsers. There I get all the drop downs but unable to submit/save/place in cart. I guess I just have to go to Menards.
Tracking orders
Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many orders they described through order numbers that you do not have on hand. Plus, the app is slow and malfunctions all the time
Bad business
Apple is boosting this app by changing review ratings. This is common. Go look at the 5 star reviews with nothing but complaints. Nothing I order on this app shows up correct if anything shows up at all. Now you can’t even see past orders. Home Depot essentially ruined this company. Chadwell is far superior in every way.
Won’t let me sign in
Something change recently and it won’t let me sign in.
Delay delay delay
I ordered one set of sliding doors and it’s been more than 3 weeks and I continue to wait. Costumer service is not useful at all, for two weeks I called every day and they all told me the same thing: that it was “in transit and it would arrive today before 5 pm” like programmed robots. Every day the same thing, they told me they would send emails and I would get a response but nothing. This has been a waste of my time and now I’m behind in my project. First and last time I buy from this site.
Another crap Home Depot app
Search function won’t even work. Home Depot is trying really hard to push business away.
Cannot login to the app
Cannot login to the app at all. No problems logging into the website from my PC. Using a password manager so it’s not like I am mistyping the password. I even made the password visible to verify that it is the same.
Great store but app is unusable.
Great store but app is unusable.
Can’t Search
Everything I search for does not populate any results.
Glitch
The app works fine up until I want to open an item link from my search results. As soon as I click on one of the results, the app closes immediately and clears my search.
Still needs work
Does not load images. This company is way to big to have such a crappy app. Come on.
The app will not allow me to register
The app will not allow me to register
Doesn’t work
App is worthless
Not worth the download
Please fix this app!!!!!
Desperately need an upgrade, update whatever.
I cannot:
Search,
Place orders,
Check past orders,
Check frequently ordered
I can only search for stuff and that’s if I’m lucky. Why put out an app and never do maintenance on it to improve it?
Desperately need an upgrade, update whatever.
I cannot:
Search,
Place orders,
Check past orders,
Check frequently ordered
I can only search for stuff and that’s if I’m lucky. Why put out an app and never do maintenance on it to improve it?
Stopped working
Was working well, now can’t get any item descriptions or details. Can not make orders!!
It’s not easy!
You can’t just scan a bar code or an item number! Every time I do nothing happens. I literally have to manually type the item order on the website. What good is the app if it isn’t easy to add parts to my order? I might as well just submit my order on the desktop!
Are you kidding me??
HD needs to field test their app before they make it available to us customers.
Scan doesn’t work, site freezes, loading takes for ever. Work on it test it make sure it works before you give it to us.
PLEASE.
Scan doesn’t work, site freezes, loading takes for ever. Work on it test it make sure it works before you give it to us.
PLEASE.
Developer wanted!!!
If you enjoy making low-quality pieces of crap apps that don’t function then HD supply wants u! Please be a part of our team in making the worst app ever! Want to feel like ur using an app developed for a flip phone then this is the place to work! While the rest of the world is jumping on the Mobile market world be prepared to be impressed by our data pigeon caring app that makes u feel like u just travel 100 years into the past.
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My guess is this app was made by one of the CEOs son in the company that is worthless and needed a job so they gave the app building responsibility to him.
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My guess is this app was made by one of the CEOs son in the company that is worthless and needed a job so they gave the app building responsibility to him.
App Makes It Impossible To Order!!
Cannot see past orders, selection buttons do not work and search takes forever to not find anything in the end. Taking developer too long to update making customers just buy on Grainger...
Cannot search
Old app worked better. Cannot search, nothing will will load.
Impossible-to-order APP
A year ago, the app was functional.
Now, It won’t even perform a simple text search. Tapping on many of the features results in no response. Very frustrating indeed. I mean, did the developers bother to check the functionality of the app prior to its release? Jesus.
Now, It won’t even perform a simple text search. Tapping on many of the features results in no response. Very frustrating indeed. I mean, did the developers bother to check the functionality of the app prior to its release? Jesus.
From bad to worse
App was ok before, not great. It looks better but it’s non functional. I can’t save anything to a list anymore. I hit the back button and always get sent home forcing me to go through the menus from scratch. Can’t tap on items in the cart to go to the item anymore. Not very efficient.
Nice idea horrible app
Functionality is terrible. App won't keep you logged in between visits, won't remember log in info correctly to make log in faster. Pops up with correct information then erases it before you can input password. Freezes up constantly.
Clunky app
This is a very clunky app not happy with it needs to be reconstructed
Needs lots of work
App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Even searching “vacuum” does not bring results for wet vacs. Light bulb lengths are in inches at times and feet at others so searching requires multiple attempts for successful shopping. Takes far longer to complete an order but easier than the website. Meh.
App needs to be worked on by an expert.
To many bugs within the app. Especially when charging an arm and a leg you think they would have a better app.
Orders
The site never shows when a delivery will be made. Some items are on back order for moths. Delivery says next day? But it’s weeks. This company is going down hill fast.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)