Review Insights · App Store
Heartify: Heart Health Monitor
HEARTIFY HEALTH, INC. · 118,882 ratings · ★ 4.7
4.7
★★★★★
118,882 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"heart"
5 negative reviews mention this · 33% of all complaints
★★★★★ "Now you have to pay, if you want to use the measuring 🙄. If you don’t pay, the app is now almost useless. How greedy can you be? Now you have to pay 6.99 per month if you want to use the basic measurement feature. We give you all our data for free and now you want us to pay you to give you all o…" - McWeiss
2
"free"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Now you have to pay, if you want to use the measuring 🙄. If you don’t pay, the app is now almost useless. How greedy can you be? Now you have to pay 6.99 per month if you want to use the basic measurement feature. We give you all our data for free and now you want us to pay you to give you all o…" - McWeiss
3
"rate"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Not even accurate hr. Joke?" - Icecream.guy
4
"money"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Works but is not reliable at all!. Initially, I was convinced that this app was working well for the most part. But after paying the premium but not getting features I wanted to figure out why I could no longer access my premium benefits, which were available only for the fi…" - JCluver
5
"scam"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Scam. Scam" - Sad postmates user
6
"started"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Renewal Without Notice, can’t cancel. App stopped working after trial. Started billing me without app functionality. No notice near end of 7 day trial." - Her Family
7
"heart rate"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Not real. I put a red cup on my camera It took a few seconds and then It started measuring a heart rate tree even tho it was a cup. I think this app should be deleted cause some people might have gone to the hospital thinking they have problem but wa…" - Fake measures
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not even accurate hr
Joke?
Now you have to pay, if you want to use the measuring 🙄
If you don’t pay, the app is now almost useless. How greedy can you be?
Now you have to pay 6.99 per month if you want to use the basic measurement feature. We give you all our data for free and now you want us to pay you to give you all our heart and movement data? Greed at its finest. I deinstalled the app. Companies like that deserve to go broke.
Now you have to pay 6.99 per month if you want to use the basic measurement feature. We give you all our data for free and now you want us to pay you to give you all our heart and movement data? Greed at its finest. I deinstalled the app. Companies like that deserve to go broke.
Scam
Scam
Renewal Without Notice, can’t cancel
App stopped working after trial. Started billing me without app functionality. No notice near end of 7 day trial.
SCAM!!
I paid for a week of premium and it’s still asking me to pay on the same account but then says error. So not only am I down 7 bucks I don’t have what I purchased for health.
Beware.
Beware.
Not real
I put a red cup on my camera It took a few seconds and then It started measuring a heart rate tree even tho it was a cup. I think this app should be deleted cause some people might have gone to the hospital thinking they have problem but waisted time because of this app!
Doesn’t Work
I was with my doctor testing this app out along side an Oximeter. Takes about a minute of holding your finger to the camera to get a final reading, while the oximeter is instantaneous. I held my finger there while I watched the oximeter. After it was done taking my reading it said my BPM was 86. The oximeter had my BPM at 122. It was 122 the whole time. So if the heart rate is inaccurate, that makes the app useless and not worth money.
Misleading
There appears to be only options that charge a weekly, monthly or annual fee. A simple free option appears to not exist.
Too greedy
Just using phone flash too is not free. I’d rather feel pulse and count for 15secs.
Not reliable
I almost had a heart attack today, I am exhausted and the App was saying I had no stress and a lot of energy, come on people
This app is a scam and lies just to make u stressed
So u can be pressured to spend money. When I was stressed it claimed I was fine now I’m at peace relaxed and it’s the opposite smh I know this app just wants to make money don’t fall victim to lies just go to your doctor
Very innacurate
My Apple Watch was showing a Resting heart rate of 86 while the heart rate monitor was showing 85, meanwhile this app was showing 103….
This app is very very inaccurate.
This app is very very inaccurate.
Your app is so bad you guys are still take money from my bank account when l ended my subscription
0
Works but is not reliable at all!
Initially, I was convinced that this app was working well for the most part. But after paying the premium but not getting features I wanted to figure out why I could no longer access my premium benefits, which were available only for the first day. I started testing out things to try and resolve it and what I learned is this:
I have a red iPhone wallet case that flips open. So, once when opening the app the case was flipped open covering the lens. The circle appeared red as it does when holding your finger over it. I didn’t think it would actually work, but then it started pulsing like it had a heartbeat. Then, it started advancing the percentage to give me a readiness rating. So, I did it again. And the same thing happened. The readiness was very low the first two time. The next few times I tapped on the screen to mimic a pulse rate and the readiness improved dramatically.
Either Siri’s actually alive or this app is broken. Test it out yourself and see. Lay it on a flat (red) surface, it only works if it’s red. The info on the app was pretty good which is why I gave it 2 stars, but anyone can google that info for free. IMO it’s not worth the money or headache, especially when you could just spend the money on an Apple/smart watch that actually does work. but has future potential if they can correct those discrepancies...maybe. But until they can improve it to where it actually works I think this should be 100% free. I have cancelled my premium but still can’t access the features with the remaining time left. This was a ripoff.
I have a red iPhone wallet case that flips open. So, once when opening the app the case was flipped open covering the lens. The circle appeared red as it does when holding your finger over it. I didn’t think it would actually work, but then it started pulsing like it had a heartbeat. Then, it started advancing the percentage to give me a readiness rating. So, I did it again. And the same thing happened. The readiness was very low the first two time. The next few times I tapped on the screen to mimic a pulse rate and the readiness improved dramatically.
Either Siri’s actually alive or this app is broken. Test it out yourself and see. Lay it on a flat (red) surface, it only works if it’s red. The info on the app was pretty good which is why I gave it 2 stars, but anyone can google that info for free. IMO it’s not worth the money or headache, especially when you could just spend the money on an Apple/smart watch that actually does work. but has future potential if they can correct those discrepancies...maybe. But until they can improve it to where it actually works I think this should be 100% free. I have cancelled my premium but still can’t access the features with the remaining time left. This was a ripoff.
Cards not functional
The cards don’t open when tapped
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)