Review Insights · App Store
Heartwell: Track Health
AURALIS NOVA TECHNOLOGY PTE. LTD. · 2,372 ratings · ★ 4.7
4.7
★★★★★
2,372 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"blood"
7 negative reviews mention this · 39% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
2
"free"
6 negative reviews mention this · 33% of all complaints
★★★★★ "Stay away. This app is a rip off and will charge you instantly, despite offering a 7 day free trial. The demo I saw showed the person pointing the phone at their wrist, yet it actually needs a face scan. And all the measurements were the opposite of w…" - lindaoue
3
"pressure"
5 negative reviews mention this · 28% of all complaints
★★★★★ "Stay away. This app is a rip off and will charge you instantly, despite offering a 7 day free trial. The demo I saw showed the person pointing the phone at their wrist, yet it actually needs a face scan. And all the measurements were the opposite of w…" - lindaoue
4
"blood pressure"
5 negative reviews mention this · 28% of all complaints
★★★★★ "Stay away. This app is a rip off and will charge you instantly, despite offering a 7 day free trial. The demo I saw showed the person pointing the phone at their wrist, yet it actually needs a face scan. And all the measurements were the opposite of w…" - lindaoue
5
"advertising"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
6
"doesn"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
7
"sugar"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
8
"blood sugar"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
9
"trial"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Stay away. This app is a rip off and will charge you instantly, despite offering a 7 day free trial. The demo I saw showed the person pointing the phone at their wrist, yet it actually needs a face scan. And all the measurements were the opposite of w…" - lindaoue
10
"false"
3 negative reviews mention this · 17% of all complaints
★★★★★ "False advertising. The advertising for the app states that it measures your blood sugar, when in fact it does not! Advertising also states that the app is free…it is free, but only to download. As soon as you launch the app, you’re immediately prompted to pay…" - Robematz5
11
"does"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Dishonest Advertising. The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter." - KennMcDon
12
"immediately"
3 negative reviews mention this · 17% of all complaints
★★★★★ "False advertising. The advertising for the app states that it measures your blood sugar, when in fact it does not! Advertising also states that the app is free…it is free, but only to download. As soon as you launch the app, you’re immediately prompted to pay…" - Robematz5
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not accurate
I have a chronic illness and have other devices I wear. Numbers don’t lineup
Dishonest Advertising
The advertising I saw made it look like the app could measure your blood glucose by holding your finger to the camera. It doesn’t work that way. It only tracks your blood sugar based on data you enter.
Stay away
This app is a rip off and will charge you instantly, despite offering a 7 day free trial. The demo I saw showed the person pointing the phone at their wrist, yet it actually needs a face scan. And all the measurements were the opposite of what is true. Told me I had a high chance of developing hypertension, when I actually have low blood pressure most of the time. Also told me I have a low chance of developing diabetes, when I am already diabetic! I canceled the subscription instantly, yet it tells me I have access to it for the entire year that I purchased. I have to wait until it posts to my credit card before I can dispute the charges, which I fully intend to do! Stay away!
Don’t Get This App
Dont get this app. It Told me several time my blood pressure is over 137. Never under I finally went to my doc. App says BP is 143. Dr tested it. It was 124/78. That’s normal for me. Everything else was based on that. Hypertension probability because of big pressure. I wouldn’t trust it again
Inaccurate
Terribly inaccurate. Don’t use!
False advertising
The advertising for the app states that it measures your blood sugar, when in fact it does not! Advertising also states that the app is free…it is free, but only to download. As soon as you launch the app, you’re immediately prompted to pay for a 7 day trial. It’s only $0.99 for the trial, but that is still NOT FREE! Very disappointing.
I’m will be deleting the app as soon as my 7 day trials ends.
I’m will be deleting the app as soon as my 7 day trials ends.
This is a paid app
It is your prerogative to charge for your app. As a courtesy to those who are looking for a free option, please be upfront with the fact that you charge your membership fee.
Lied
On tik tok this app says free . When you get it its $9.99 per WEEK after the 7 day trial.
False advertising
The ad that I saw said it was free so I thought I would try it. The first thing it wanted is for me to pay for a membership. I was able to get around that to try to take a measurement which was not easy to do as the phone has to be in the right place without moving. Then was not able to see what any of the readings are so I deleted the app.
Very bad product
The data this app provides is extremely bad compared to other medical devices. Worst app ever
Scam! Don’t purchase it!
Scam! Don’t purchase it!
Cancelen
Solo queria leer las explicacion
Doesn’t work -how to get refund??
Poor -I can’t get an accurate reading for glucose-I want a refund of $39.99
Read carefully
This app does not monitor blood pressure. The ad is deceptive.
Blood sugar
The app makes it sound like it can check your blood sugar along with your blood pressure. But it cannot check your blood sugar. It only has a place where you can record your levels.
SCAM SCAM SCAM
I downloaded the app to just check it and it charged my Apple Pay immediately and I can’t get my money back and it’s a worthless app that doesn’t do what it says!!!!
False advertising
Don’t say it’s free if it’s not! You are playing with people
Does NOT measure Blood Pressure
Does NOT measure Blood Pressure as mentioned. It only records it.
I will delete immediately.
I will delete immediately.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)