Review Insights · App Store
HelloTalk - Language Learning
HELLOTALK FOREIGN LANGUAGE EXCHANGE LEARNING TALK CHAT APP · 42,862 ratings · ★ 4.6
4.6
★★★★★
42,862 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"people"
21 negative reviews mention this · 29% of all complaints
★★★★★ "this app sucks. people claim they wanna talk and be friends but the. they ghost u or theyre a weirdo. theres also SO MUCH AI it's unbearable. i havent learned anything from this app either..." - boguspogusnutjob
2
"account"
14 negative reviews mention this · 19% of all complaints
★★★★★ "doesn’t even let me log in or make an account. i used to use this app like years ago and then deleted it after i got harrassed by a weird man.. i redownloaded last month to try again and give this app another try and it kept giving me “network error” whenever id try to log in or sign up…" - cami.mo
3
"language"
12 negative reviews mention this · 17% of all complaints
★★★★★ "I GOT BANNED WITHOUT ANY OFFICIAL RESPONSE OR REASON. I had used this app since 2016!!! 2016!!! so yeah I kinda consider myself an og on the app however last year I was banned from the livetalk and streaming features because I posted a screenshot of comments from the Chinese dating app "tantan…" - Mildredie
4
"learn"
10 negative reviews mention this · 14% of all complaints
★★★★★ "VIP Account Deleted. After spending more than I’d like to admit on the app my account was removed and I have no clue why. I tried contacting support and nothing. Save your time and money with a different learning resource" - Stanban99
5
"other"
9 negative reviews mention this · 13% of all complaints
★★★★★ "doesn’t even let me log in or make an account. i used to use this app like years ago and then deleted it after i got harrassed by a weird man.. i redownloaded last month to try again and give this app another try and it kept giving me “network error” whenever id try to log in or sign up…" - cami.mo
6
"banned"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Banned. Got banned for no reason!" - Pj1005c
7
"talk"
8 negative reviews mention this · 11% of all complaints
★★★★★ "I GOT BANNED WITHOUT ANY OFFICIAL RESPONSE OR REASON. I had used this app since 2016!!! 2016!!! so yeah I kinda consider myself an og on the app however last year I was banned from the livetalk and streaming features because I posted a screenshot of comments from the Chinese dating app "tantan…" - Mildredie
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn’t even let me log in or make an account
i used to use this app like years ago and then deleted it after i got harrassed by a weird man.. i redownloaded last month to try again and give this app another try and it kept giving me “network error” whenever id try to log in or sign up with each button. i deleted it and then redownloaded it again today and it still doesn’t work this app doesn’t work at all..
Too many weirdos
It is really creepy cuz here are many weirdos and pervert
Banned
Got banned for no reason!
I GOT BANNED WITHOUT ANY OFFICIAL RESPONSE OR REASON
I had used this app since 2016!!! 2016!!! so yeah I kinda consider myself an og on the app however last year I was banned from the livetalk and streaming features because I posted a screenshot of comments from the Chinese dating app "tantan" it seems it offended someone so much that they decided to report me. I have no idea why what ever I posted can warrant a lifetime ban from streaming and participating in live activities on the platform. I can say 1star is a harsh review since I owe most of my Chinese language ability to this app but the ban was very unfair and kinda arbitrary.
Scam - beware
Upon making my profile was offered VIP membership free for three days, was automaticity charged a full year subscription. BEWARE
VIP Account Deleted
After spending more than I’d like to admit on the app my account was removed and I have no clue why. I tried contacting support and nothing. Save your time and money with a different learning resource
App will post your location!
Beware app will post location and no way to remove it !!
Fix your bugs
Every time I tap on the profile icon my whole screen turns gray & I can’t go back, like what the h***!!
this app sucks
people claim they wanna talk and be friends but the. they ghost u or theyre a weirdo. theres also SO MUCH AI it's unbearable. i havent learned anything from this app either...
差评.一直没有回复.我在这里能够学习什么？?
差评.一直没有回复.我在这里能够学习什么？?
Non-functional with ads and AI Bots
There is always ads popping up when you click anything. It’s terribly annoying and a lot of features to talk to people are paid only.
Doesn’t work for intermediate level learner
A lot of people are there looking for dates. The language learning voice rooms are only helpful for beginners. The native speakers only prefer to talk to other native speaker instead of learners. The concept is good, but most users there aren’t really trying to learn.
Horribly
So bad bc I forgot the password and they don’t let me login anymore and I can’t create a new account I did everything but nothings work I hate this app
This app is no good
Have to pay for everything and people are weird on there
Suspended Account
I joined, messaged a few people trying to find a study partner, received no reply, and then my account was suspended for “suspicious activity” and required a video selfie to reactivate. All after only one days use. What a joke.
log in
no matter what i do, it will not let me log in and i very much want to get back in, i deleted the app for a while but now i want back into my account, also many creeps on here
App Bans and Suspends When Protecting Yourself or other Women
This app continues to ban and suspend myself and a few others I know when were attacked in open voice rooms for defending ourselves and women for no reason. When we reported the host for discrimination, the host was allowed to remain while we were suspended and banned for “using foul language”. This app has allowed for repeated violence against women and Christian’s, and is dominated by those who are allowed to say whatever they want without consequence meanwhile… if you’re a woman, and happen to be a Christian, you’ll be suspended or banned only after you’ve been sworn at, threatened with violence and worse. If you stand up for yourselves and others… you will be suspended or banned. The only people here allowed to speak freely to practice their language skills are basically Jewish men, transgendered persons and more. If you demand respect and encourage the person to engage in kind and respectful dialogue, and they continue to attack you and you respond back (god forbid saying a swear word), you’ll be the one to blame. It’s like being a victim of domestic violence and then calling for help and the police blaming you. When j appealed all they said was that the accusations were “proven”. Ironically, I was secretly recording and snap shotted all the exchanges in the VR chat. The admins of this app protect mostly Jewish men who seek to harass and otherwise, demean anyone who doesn’t agree with them instead of creating a positive learning environment where everyone is welcomed and treated with respect while practicing their language skills. When you appeal or request assistance you’re blamed. Don’t waste your time of money. Go to the app called Tandem.
DELETED MY LIFETIME VIP ACCOUNT
DON'T USE THIS APP THEY'LL DELETE YOUR ACCOUNT AND DEVICE BAN YOU FOR TRIVIAL THINGS!!! GIVE ME MY ACCOUNT BACK
...
I was banned for nothing, I think, for no reason, I just decided to ask for help, but they didn’t help me at all.
Sucks
This app is such a mess! Bugs keep showing up every single time I update it, they take forever to fix issues, and there’s zero human support.
So annoyed
My whiteboard has been broken for months and no fix. I’m so irritated they won’t fix it.
Hello talk
I have reached out to over 100 people and no one has responded…. I’m beginning to think this site is a complete scam!!!! I gave this site 1 star only because I couldn’t give it ZERO!!!!!
👎🏼
Just downloaded this and started a profile then my phone froze and had to close the app. Haven’t even used it yet but Just didn’t like that you can’t try a free trial before purchase unless you do it right away.
I’m not even sure if I’m going to continue or delete this, lol literally JUST happened
I’m not even sure if I’m going to continue or delete this, lol literally JUST happened
Completely Unreliable and Zero Customer Service
I started an account and was excited to start resuscitating my french language skills. The app is extremely poorly organized and difficult to navigate, and you are absolutely bombarded with confusing messages and contacts to begin with.
I signed up for a lesson. I TRIPLE checked that the time was correct and confirmed that it was being set up for MY time on the West Coast, primarily because it appeared that the instructor was located in France. An hour before the lesson I started getting bombarded again, this time with notifications stating that my lesson that i'd signed up for was confirmed FOR AN HOUR AFTER the time I'd chosen.
I immediately tried to contact someone, ANYONE, to figure this out prior to the lesson commencing since I could not do the time HelloTalk had CHANGED it to.
Here's the thing - YOU WILL NEVER, EVER GET SOMEONE TO HELP YOU. I started five 'tickets' none of which responded. I tried checking my account settings, none of which are visible in the app. I even tried looking online, and that's when I noticed the unbelievable amount of negative reviews.
DO NOT BOTHER. IT is an unbelievable waste of time. It won't work and good luck if something goes wrong because they simply do not care.
BYE-BYE Hello Talk!
I signed up for a lesson. I TRIPLE checked that the time was correct and confirmed that it was being set up for MY time on the West Coast, primarily because it appeared that the instructor was located in France. An hour before the lesson I started getting bombarded again, this time with notifications stating that my lesson that i'd signed up for was confirmed FOR AN HOUR AFTER the time I'd chosen.
I immediately tried to contact someone, ANYONE, to figure this out prior to the lesson commencing since I could not do the time HelloTalk had CHANGED it to.
Here's the thing - YOU WILL NEVER, EVER GET SOMEONE TO HELP YOU. I started five 'tickets' none of which responded. I tried checking my account settings, none of which are visible in the app. I even tried looking online, and that's when I noticed the unbelievable amount of negative reviews.
DO NOT BOTHER. IT is an unbelievable waste of time. It won't work and good luck if something goes wrong because they simply do not care.
BYE-BYE Hello Talk!
⚠️ be careful
This application is dangerous a lot of time when someone leave a room we can still hear him you can leave a room and even if you close the application, they can still hear you when you try to close your mic it’s not instant. It’s sometimes take one minute or more for me. This application should be banned because it’s a risk for privacy.
Change the corrections back
I actually really like HelloTalk, but I have it one star to get the attention of the developers.
You guys need to change the corrections back to changing the entire word instead of changing individual letters. Having the individual letters change on the corrections has lead to some horrible looking corrections that dont make sense.
You guys need to change the corrections back to changing the entire word instead of changing individual letters. Having the individual letters change on the corrections has lead to some horrible looking corrections that dont make sense.
Terrible app
It banned me as soon as I joined
Worthless
A day after paying for VIP, they deactivated account. After contacting their support, I received horrendous and impersonal service. Stay far away from this app.
egyptian men
egyptian men harass you on here
Honestly total garbage.
Been on this for several weeks, beyond the AI assistant, and the HelloTalk team, no one seems to respond or want to chat at all. Not worth it. Save your money and go outside and talk to a human being.
Not good anymore
This app used to be great back in the day in 2015…but now it’s just gone down hill. I’m getting way many messages from people who don’t even speak the language that I’m trying to learn than from people who actually speak the language. Sorry Ramesh from India, unless you are fluent in Finnish, then there’s no reason for us to be talking.
Nonsense
I downloaded this app and signed up many years ago but rarely logged in. I picked this up recently, and wanted to try to make some new friends. I was always polite, and even a little shy - I actually rarely talked out loud, and one of the things I enjoyed was to enter a public voice room and sit under the stage and listen to others talking. I did find some interesting hosts and loved their pronunciation and humor. But suddenly one day my account was blocked, saying my behaviors violated the community rules and was reported by multiple users. What have I done wrong? Keep silent? I tried to argue but only got a response that needs my video selfie with my personal information, otherwise I cannot create another account on my phone. Nope! I did nothing wrong and it is your responsibility to censor whether a user violates the rules. It’s completely unreasonable to block a user without any evidence and ask the innocence to provide information!
Không thao tác được
Lâu không vào nay vào thì không nhắn tin được, không đâng ảnh được là sao ???
Bad.
I just downloaded like 5 mins kater it asked for a phone number Im on iPad.and it says it notice unusual activity on my account.
Weirdos
This guy he was Chinese and he would try to stalk me and try to get a hold of me by texting my friends on instagram even tho idk how he got it I don’t even remember giving it to him. So guys be careful who you talk to because these people can be weird they would send u pics of their junk and try to make you send some… not just guys even girls..
Privacy??
I find the map pinpointing your location as a cover photo being behind a paywall to change it WEIRD. I’m a woman I like to protect my privacy not give an exact map location of where I am to the world. I was excited to use this to language learn but now I’m just anxious cause of the lack of privacy..
fake
8 out of 10 accts contact me are fake
ht just takes your money and lets fake accts take over
ht just takes your money and lets fake accts take over
Can’t log in
Can’t log in.
Has potential
Bad app, bans too easy and no appeal
Clickbait Marketing
Making tons of clickbait, manufactured controversies, and racially charged or sexual divisive posts
Constant ads shoved down your throat
As the title says. It’s ridiculous. I used to use this app in 2019 and it was much better then.
Can’t create an account
Can’t create another account because last account was followed by scammers and stalkers. Thank you Hellotalk. You will get more negative reviews from this because there are people who actually want to learn a language and you have shut them out.
广告
垃圾中的垃圾
App completely broke
A friend of mine told me the other day they could no longer see on HelloTalk. I went in my account and was messaging people, nobody received my messages. I can no longer join voice rooms. There are Reddit threads with people with this issue for 3 years! No message or notification about why, completely random.
Annoying
It’s like a spam caller… if the spam caller not only wanted you to buy something, but also force you to learn German against your will
Sign in sucks
Tried signing in with my Apple and it didn’t work no matter what.
Too many bugs
I just deleted a conversation with one person and for some reason it also deleted my conversation with the person I have pinned. Now I’ve lost months worth of memories and pictures.
Privacy Issues
In the set up, there should be an immediate option to limit the gender of those who can see you. It was not part of the set up and I was immediately bombarded with tons of messages from men using this as a dating app. Also, a man found my information and sent me a message off of the app. There needs to be stricter safety and security.
没有人权，自由的app，跟中国很多app一样
没有人权，自由的app，跟中国很多app一样
My account was permanently deleted without warning
So I guess if you even mention what religion or faith you have you will be banned without warning. Even if you are just genuinely having a conversation with your friend. I had payed for VIP to better learn russian and now my money was wasted. I wasn't preaching to everyone I met. The questions just came up as we got to know each other. I recommend going to the app "Tandem" instead
+ 22 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)