Review Insights · App Store
Heroes of History: Epic Empire
InnoGames · 13,399 ratings · ★ 4.7
4.7
★★★★★
13,399 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
17 negative reviews mention this · 55% of all complaints
★★★★★ "Unplayable. In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time." - Вечный дельфин
2
"play"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Unplayable. In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time." - Вечный дельфин
3
"been"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Unplayable. In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time." - Вечный дельфин
4
"spend"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Inno scum. These guys are scum. They just acknowledged ripping me off due to a bug and told me that they weren’t going to fix it. They take every opportunity to milk you for cash to the point where you can’t complete ANY of the event tasks without spe…" - HerculesHercules
5
"money"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Pull rates suck. Enjoyed the game a while but pull rates are absolute trash waiting 200 pulls for a pity pull is absurd,now tiered monthly event to try to force you to spend and f2p by tying pulling monthly characters with poor pull rates to season goals. …" - Mrkoontz
6
"heroes"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Fix these things please. The game has a bunch of annoying mechanics that if fixed would make the game better. Speed up the combat, I cannot control the outcome so let me skip the fights or allow me to speed it up faster than 1.5x that’s not fast enough. The game …" - Bcambrian
7
"games"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Unplayable. In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time." - Вечный дельфин
8
"nothing"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Unplayable. In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time." - Вечный дельфин
9
"multiple"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Unable to open app for multiple days. I used to get on and play at least once or twice a day for awhile. Recently, it closed and doesn’t reopen at all for more than three days." - Yarny mom
10
"every"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Inno scum. These guys are scum. They just acknowledged ripping me off due to a bug and told me that they weren’t going to fix it. They take every opportunity to milk you for cash to the point where you can’t complete ANY of the event tasks without spe…" - HerculesHercules
11
"spending"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Inno scum. These guys are scum. They just acknowledged ripping me off due to a bug and told me that they weren’t going to fix it. They take every opportunity to milk you for cash to the point where you can’t complete ANY of the event tasks without spe…" - HerculesHercules
12
"characters"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Pull rates suck. Enjoyed the game a while but pull rates are absolute trash waiting 200 pulls for a pity pull is absurd,now tiered monthly event to try to force you to spend and f2p by tying pulling monthly characters with poor pull rates to season goals. …" - Mrkoontz
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
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Unplayable
In pursuit of profit, the game has been completely ruined; it's one of the most player-nonfriendly games out there. After several enjoyable months of play, it's now nothing but utter and utter disappointment. Don't waste your time.
Unable to open app for multiple days
I used to get on and play at least once or twice a day for awhile. Recently, it closed and doesn’t reopen at all for more than three days.
Inno scum
These guys are scum. They just acknowledged ripping me off due to a bug and told me that they weren’t going to fix it. They take every opportunity to milk you for cash to the point where you can’t complete ANY of the event tasks without spending real cash. Avoid inno!
Atlantic update
The new update, Atlantic is super worse.
Pull rates suck
Enjoyed the game a while but pull rates are absolute trash waiting 200 pulls for a pity pull is absurd,now tiered monthly event to try to force you to spend and f2p by tying pulling monthly characters with poor pull rates to season goals.
New Atlantis feature tbd but initially look like a money grab “random” match in first week has us 5 million less power than the next in our group and half the strength of strongest. New event with 0% chance to compete very nice very evil.
New Atlantis feature tbd but initially look like a money grab “random” match in first week has us 5 million less power than the next in our group and half the strength of strongest. New event with 0% chance to compete very nice very evil.
Are you serious right now?
No Adolf Hitler
So much wrong here….
The previous reviewer is correct and the company is misleading in its response. It is not based solely on fiction. The company is based in Germany and the characters have a biography section that is intended to be based on actual facts. Karl Marx is not described as a villain really and is more hailed as a controversial hero. In the game, he is one of the better 3 star characters. Outside of the contradictory depiction of characters that could be brainwashing to younger players, the game has come a long way. The chat still leave a LOT to be desired and the repetitiveness of the settlements each week tends to get boring. Sometimes they have way too many simultaneous events going on at the same time as well. It’s a newer game so glitches will be found. I’ve learned that whenever I turn one in, they respond with “that couldn’t have happened” before investigating and always refuse to compensate for items the game took from you. They don’t care as much about customers as they say they do here in the Apple Store. Finally, Inno is the same company as Forge of Empires. Instead of creating something entirely new, they are stating the battlegrounds which is basically the guild battlegrounds in FoE. Many left FoE because of the changes to GbG, so a lot in my alliance are about to do the same for the same reason. Idk why they couldn’t think creatively and come up with a whole new concept. This could have been a magnificent game if they knew something about customer service, didn’t just cater to the German version of history, and would listen to the users regarding the chat client interface and redundancy of the various aspects of the game. Don’t spend money. They will charge you more than advertised, so if do spend money, please be careful to scrutinize every single transaction.
Don’t listen to players
Writing in discord and suggesting and multiple upvotes yet no responses on many of the issues.
Repetitive cash grab
Constant pop ups to spend real money, same 5 heroes from the portal, resources disappear every time you open the app, and it really seems like they throttle your progress to make you spend cash. Shame on @Apple again for allowing this junk.
Crash at least once an hour
Crashes when spending resources or when joining a battle. It consumes the resource, crashes, but does not restore the resource.
Pass
One of them let’s add new characters so no one can’t gather all and need to buy loot boxes. We players use to be called loot junkies. Gaming companies turned that around.
Great game
I”ve played a lot of games of this type, this is the top game. The creators really put some thought into it.
Won’t load
Says “slow internet “ and I click reload and it does nothing. Never experienced this in my life I have a gig internet connection. lol
Great but greedy
The game is well done, but is the greediest idle rpg in entire iOS catalogue. I’ve played for hours now- only 21summons, nothing higher than a 3*: you’ve been WARNED. (That’s with me spending $!!).
If you don’t like it don’t play it
This is what a customer service representative told me when I reached out with an issue that never was resolved. Ever since the customer service representative told me this, I quit playing and deleted every INNO game off my kids phones. No one in this house is allowed to play Inno games.your outto bud thanks for making it easy for me customer service rep.
Not Happy
I had to replace my iPad unfortunately the game I had spent a lot of time in a little bit of money on was nowhere to be found once the backup came back. I attempted to email but nobody responds so I’m not really sure what to do other than give it a very bad review. Game was fun not enough to start over.
Just why!🤬
When I stop playing for a bit It just basically deleted itself and when I re-downloaded it all my progress just gone
Stay Away!!!!
This company is full on criminal. They steal from and lie to their players.
Good for a week and that’s it
Like many other games like this they wait until you’ve invested a lot of time and effort into fine-tuning your game and after about a week you start seeing missions that require you to spend gems and dollars to progress further.
Don’t waste your time.
Don’t waste your time.
fake ad
the gameplay is absolutely nothing like the ads.
Was great until rollback
Game was going great in the Minoan era and I was thinking of buying another construction queue until it glitched and rolled me back a couple hours. Boooo! The play on browser feature was great so I didn’t kill my eyes with all of the tiny text and buttons on my phone screen.
Game stop working on my iPad won’t update
Fix this
Game complaints
Game is not good at rewarding for the time you have to put in and play iv been playing almost 3 month now no matter how many legendary pulls I saved only got 1 5star hero at the very beginning of the game 0 since then Iv saved my pulls and only get 2-3 star heroes and i barely get water heroes im giving up the game unless you guys update and fix that I can’t keep playing
Horrible customer service
The customer service is one of the worst I’ve seen! Banned my account after they doubled charges me. I went through Apple support to get support for the double charges and got a refund. Apple support clearly see the issue but yet, customer support couldn’t see it and still banned my account. They lifted my account ban and when I logged in, all my gems are gone and I even have -30 gems lol.. putting their paying customers through this and expecting a good review? Come on… do better..
The game model is good. I did enjoy the game enough to spend, but customer service turned me away! I would hate to see developers working so hard then get customers turned away by bad customer support.
The game model is good. I did enjoy the game enough to spend, but customer service turned me away! I would hate to see developers working so hard then get customers turned away by bad customer support.
Fix these things please
The game has a bunch of annoying mechanics that if fixed would make the game better.
Speed up the combat, I cannot control the outcome so let me skip the fights or allow me to speed it up faster than 1.5x that’s not fast enough.
The game pausing when heroes use their abilities is so damn stupid. Why pause the entire game, during PvP it’s just abunch of stupid pauses is so damn annoying
In the Tesla fights, why do I also have to race against the timer, 2 minutes is not long enough. Remove the timer, the Tesla fights are already annoying enough why do you also have to beat the timer.
Speed up the combat, I cannot control the outcome so let me skip the fights or allow me to speed it up faster than 1.5x that’s not fast enough.
The game pausing when heroes use their abilities is so damn stupid. Why pause the entire game, during PvP it’s just abunch of stupid pauses is so damn annoying
In the Tesla fights, why do I also have to race against the timer, 2 minutes is not long enough. Remove the timer, the Tesla fights are already annoying enough why do you also have to beat the timer.
Unstable Platform
I’ve been playing for quite some time (I have a couple of level 70 heroes, for reference) and it is a fun game. My only issue which is frustrating is how often the game crashes. Literally 5 or 6 times a day, seems like usually during arena battles and summoning heroes in the portal. I don’t think I’ve ever lost a hero and the arena battle is still available after I log back in but it does get frustrating.
Game glitch
Completed a task and the chest expanded to the whole screen now I can’t continue with the story mode
Tried many times
I tried to bind my email but it kept crashing multiple times :(
Easy start up, duplicate characters often
Easy start up, duplicate characters often, you never get decent characters to level up. Disappointing start to a really good start of a game
Lots to do but frustrating progression
It’s true you can play for free, but any progression beyond a snail’s pace (this makes a snail look fast) requires money. The fact that there is so much to do is both good and bad. This game is unusual in that you really need to progress a lot of your heroes. You can’t rely only a few. And progressing them is agonizing. This leads to one of the biggest problems with the way things work. Equipment. You need Embers to progress equipment Not only is gathering them slow, but each attempt to Level Up has a probability which decreases as you go up. A super frustrating thing is that by level 8 you are down to “Medium”. Wouldn’t you think “medium” is about 50% more or less. My experience over dozens of attempts is that it is way less. I have frequently had 6 or more straight failures at Medium. This process is enough to make you want to throw your device against a wall. One other major flaw is how often necessary stats are not immediately displayed where needed, but you have to back out to find them. The worst I’ve seen is when battling and you temporarily run out of stamina, a pop up offers you two methods to replenish (including spending gems) but there is no display of how much you need so you can’t make an intelligent choice. Finally, connectivity is fragile. The game crashes multiple times per day, often in the middle of a long battle. I have had this in multiple wifi locations on multiple devices.
Sentiment summary
94%
Positive (4-5★)
4%
Neutral (3★)
2%
Negative (1-2★)