Review Insights · App Store
Hers: Women’s Healthcare
Hims & Hers · 11,909 ratings · ★ 4.6
4.6
★★★★★
11,909 ratings
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Top complaints - extracted from 84 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"medication"
22 negative reviews mention this · 26% of all complaints
★★★★★ "No results. I took different medications with hers. Non worked and the providers never changed anything or dosage after I raised my frustrations. Their only concerns are membership fees and the medications fees. I waited so long to write this review bu…" - Sanami2345
2
"refund"
21 negative reviews mention this · 25% of all complaints
★★★★★ "Terrible app. The app is confusing to say the least. They send you products that you haven’t ordered and if you refuse the package unopened and shipped back and have communicated with them you did not order the product they still refuse to give you a ref…" - qqqqqqqyyyh
3
"money"
20 negative reviews mention this · 24% of all complaints
★★★★★ "No results. I took different medications with hers. Non worked and the providers never changed anything or dosage after I raised my frustrations. Their only concerns are membership fees and the medications fees. I waited so long to write this review bu…" - Sanami2345
4
"month"
19 negative reviews mention this · 23% of all complaints
★★★★★ "Website. I’m customer for less than a month. I uploaded the app but it’s been 3 or 4 days the website is not working and it’s not even opening." - xo23mn
5
"scam"
18 negative reviews mention this · 21% of all complaints
★★★★★ "False Advertising and a Scam!. As many others have experienced, the $39 introductory fee is only for a membership to essentially articles you can literally find k line for free. Which is how they get easy money because you only have an hour to cancel to be refunded once …" - TissueBox25
6
"service"
16 negative reviews mention this · 19% of all complaints
★★★★★ "Worst customer service. Slowest, and worst customer service I’ve ever experienced. I’m 6 days in, over 2 hours on hold for what they claimed is a 17 minute wait, only to have the rep give me the wrong info. Messages are on a 3+ day delay and if you do get a respon…" - kim21berly
7
"customer"
14 negative reviews mention this · 17% of all complaints
★★★★★ "Website. I’m customer for less than a month. I uploaded the app but it’s been 3 or 4 days the website is not working and it’s not even opening." - xo23mn
8
"company"
14 negative reviews mention this · 17% of all complaints
★★★★★ "“AI first” slop. I used to love using HERS as it was cheaper and easier than seeing psych for my sertraline. However, the company has switched over to AI and it’s now nearly impossible for them to function properly. I get a supply of my meds every 3 months,…" - Kylie315
9
"real"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible app. The app is confusing to say the least. They send you products that you haven’t ordered and if you refuse the package unopened and shipped back and have communicated with them you did not order the product they still refuse to give you a ref…" - qqqqqqqyyyh
10
"prescription"
13 negative reviews mention this · 15% of all complaints
★★★★★ "“AI first” slop. I used to love using HERS as it was cheaper and easier than seeing psych for my sertraline. However, the company has switched over to AI and it’s now nearly impossible for them to function properly. I get a supply of my meds every 3 months,…" - Kylie315
11
"give"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Worst customer service. Slowest, and worst customer service I’ve ever experienced. I’m 6 days in, over 2 hours on hold for what they claimed is a 17 minute wait, only to have the rep give me the wrong info. Messages are on a 3+ day delay and if you do get a respon…" - kim21berly
12
"membership"
12 negative reviews mention this · 14% of all complaints
★★★★★ "No results. I took different medications with hers. Non worked and the providers never changed anything or dosage after I raised my frustrations. Their only concerns are membership fees and the medications fees. I waited so long to write this review bu…" - Sanami2345
📋 All 84 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst customer service
Slowest, and worst customer service I’ve ever experienced. I’m 6 days in, over 2 hours on hold for what they claimed is a 17 minute wait, only to have the rep give me the wrong info. Messages are on a 3+ day delay and if you do get a response, it’s not helpful and you have to try again. At this point I’m so frustrated I never want to use their products again.
No results
I took different medications with hers. Non worked and the providers never changed anything or dosage after I raised my frustrations. Their only concerns are membership fees and the medications fees. I waited so long to write this review but after giving them a chance with the third medication and receiving the same treatments by the team I thought this might be helpful to some new members. DO NOT WASTE YOUR MONEY!
Terrible app
The app is confusing to say the least. They send you products that you haven’t ordered and if you refuse the package unopened and shipped back and have communicated with them you did not order the product they still refuse to give you a refund.The messages aren’t accurate to the area you need to reach. Messages have no real answers does not have a customer service phone number
“AI first” slop
I used to love using HERS as it was cheaper and easier than seeing psych for my sertraline. However, the company has switched over to AI and it’s now nearly impossible for them to function properly. I get a supply of my meds every 3 months, and for the last year, I have had to call numerous times each time I needed a refill because there’s always a “technical error” that keeps my prescription from being refilled. I get it, system errors happen but every time? I don’t have enough time to sit on hold for hours to get something that should just be billed and sent out automatically. Not to mention since they’re SSRI’s I have to go cold turkey on meds waiting for them, which leads to withdrawals and brain zaps. They really don’t care about their customers and it’s all a money grab now. Just consider something else because this isn’t worth it.
Ongoing issues
For two days, I’ve been trying to sign in and I can’t sign in. It’s got a circle of death. You fixed bug issues a few days ago and it’s still not working. When are you gonna fix it right thank you and have a good day.
Hard to reach customer service
I should be able to reach out to customer service via the app. Well… I can’t. It asks me to sign in and then never takes me to the page to send a message. It’s a loop of clicking “sign in” and being brought back to the same page over and over- and this is through the app AND the website. I’m trying to cancel a prescription and can’t get ahold of anybody 🙄🙄 this alone will make me not recommend this app or program.
Can’t open.
Why keep sending me here and it won’t open
Negligence & money grabbers
This company is a prime example of what’s wrong with our healthcare system. If you have any questions regarding your health or perscription the doctor changes with every message so they fail to read the chain of messages and never end up, solving the problem. I was prescribed to prescriptions back to back and charge for them when I couldn’t even take them with the condition listed. The physicians were arguing in the messages while failing to tell me what to do. If I could take any, take both, take neither. I paid $400 (200 for one 200’foe other) only to be told I take neither of them due to my pre existing condition they knew about due to screening. But they don’t do refunds. Tell direct you to the self pay pharmacy who doesn’t even know who the provider is and can’t give a refund on medication. MEDICATION HERS PRESCRIBED wrongfully. So.. ya out money and still can’t get anybody to communicate a solution.
False Advertising and a Scam!
As many others have experienced, the $39 introductory fee is only for a membership to essentially articles you can literally find k line for free. Which is how they get easy money because you only have an hour to cancel to be refunded once you find out you have to pay an additional $150-300 for the actual medication.
Even then, trying to cancel online or on the app is so difficult. They just repeatedly say to send a message but there’s no chance of that char robot completing your request within the hour. Additionally, if you do manage to find your way to the account manager and cancel your account they will lie and pull random excuses out of their sack to deny you the refund. For instance: you weren’t cancelling your most recent purchase/membership-you were cancelling an old membership from 2024! Even though you had already cancelled that and weren’t receiving any medications or membership benefits…
The company is a scam and are in blatant disregard of the FTC ‘click to cancel’ ruling. I smell a class action in the making.
Even then, trying to cancel online or on the app is so difficult. They just repeatedly say to send a message but there’s no chance of that char robot completing your request within the hour. Additionally, if you do manage to find your way to the account manager and cancel your account they will lie and pull random excuses out of their sack to deny you the refund. For instance: you weren’t cancelling your most recent purchase/membership-you were cancelling an old membership from 2024! Even though you had already cancelled that and weren’t receiving any medications or membership benefits…
The company is a scam and are in blatant disregard of the FTC ‘click to cancel’ ruling. I smell a class action in the making.
Steer Clear
If you need any assistance with an order it is nearly impossible to contact customer care. Am currently in a loop where when I go to customer care on the app, it pops me out of the app to chrome. When I go to contact support it tells me to sign into the app. . Rinse and repeat. They totally screwed up my order and I have zero recourse.
The app glitches and dead-ends
Not a reliable app. Can’t get through the “change medication” module without the app completely freezing up. Also, everytime you send a care message you’re talking to a different person and have to start the conversation over again. You can’t talk to a real person.
DOES NOT TAKE INSURANCE
Be aware that when you pay for the first month of this subscription service, this app does not utilize medical insurance and all medications are to be paid for out of pocket. Zepbound was $300+ a month at beginning dosage, and the higher the dose the higher the out of pocket price. They will not offer a refund after you are given the medication options stating it is too far in the process to get a refund offered but all I did was answer questions in a questionnaire. Never spoke to a person, nor a provider.
Hers will make you fill
Am not seeing any changes on my hair , it continues falling
Total Scam
They advertise the cost as $149, but it’s only after you pay the first $39 you find out it’s $149 for the prescription AND another $149 per month for the membership, so the actual cost is almost $300 per month. I cancelled, but they got my first $39. Awesome. I went against my better judgment in paying that, and I was taught a lesson. I hope other people read this and don’t do the same.
Frustrating
Poor
Rip Off
They make you pay for a membership to determine if you’re eligible for medication. I canceled within 20 minutes and they refuse to refund me . That is very funky and doesn’t seem on the up and up
APP SUCK
You CAN NOT get help with any Customer Service
Will not let you cancel
I would have had a better review but due to the mobile website, computer website, AND the app NOT ALLOWING YOU TO CANCEL and them saying “contact us!” while rerouting you to the same goddamn FAQ WITH NO WAY TO CONTACT ANYONE-I have soured on this company. Save your money and don’t let them get your info; they may not let you back out.
Ai is unhelpful
I have tried to change my dosage but talking to Ai has been walking me in circles. Been trying for over a month and it’s so many comments do ‘I’m sorry this must be frustrating for you’ and no change. I hate ai
Bait and switch!
Be careful With this organization. Without your consent, they will start charging you $149 a month even if you haven’t completed your evaluation. And trying to get a refund is a living hell. They won’t respond to you. They will ignore you.
Scam
The service is just as bad as real doctors. The app is limited but the service is more limited. They’ll take your money just fine but everything else will be a struggle.
Hard to navigate
This app is a pain to navigate and find what’s needed. The company also, scams to make money and counts on desperate people. Would never use again
WORST GLP1 on the market
I paid up front for 6 months of a glp1 and this has to be the worst service and product I HAVE EVER used. I didn’t lose hardly anything because the potency was so weak and every time I tried to contact support to help they never could help. The “doctors” they have are quacks. If you’re looking for a GLP1 you’re better off getting it from another provider! I ended my subscription and only had it 2 months and they only wanted to refund me $389 when I paid $1194 for 6 months which is $199 a month they owe me $796! This is a nightmare company STAY AWAY
App Doesn’t work
So frustrating !!!!!
Overcharge
The “membership” fee is a scam - every month you’re charged $150 for nothing. They make you start out weight loss drugs at lowest dose that does nothing, but charge the same. This is a scam. Would not recommend.
Don’t get scammed!!
They lie and say that the medication is included and when you sign up they say it’s 149$ way over priced for a medication you don’t even know for sure is going to work. Wouldn’t give me my money back too saying that it paid for approval. Approval of what I didn’t get anything. Y’all are money Hungary ah shame on you scamming mothers out of their hard earned money smdh!!! I’m mad as ever!!!
Continuous Requests for Checkin
Reported this problem in messaging. Told again and again with copy and paste responses how the app works. Advised that app is glitching. Frustrating…
Huge scam
Ai healthcare. A medication given to me made very sick- I reached out told them I wasn’t taking the medication again- got an ai response never got to speak with a medical provider. THEN I was charged 149 a few days later for their ‘consulting’. Hers also refuses to give me a refund- apparently the cost to be ignored by an ai chatbot at hers.com is 149… honestly I’ve never once left a review on here so that’s how strongly I feel about hers and how they treat their customers
The worst customer service
I’ve had a prescription with them for two years - it’s fine if you are on auto pilot, but anytime you need an adjustment to the prescription, you get most robotic responses from customer service, and they won’t scroll up to look at the history of the conversation so you have to repeat yourself over and over again. Then you get a doctors’s response finally… But none of the customer service people read the doctors response and so you are stuck in this endless loop. It’s the worst, and I’m trying to find another company right now.
No response
The app says ‘average reply time 4 hours’ but it’s a lie. Do not expect timely responses and plan ahead. I don’t mind AI but for what I pay per month I do expect real medical professional support for questions and issues. Next stop is to cancel this subscription.
For the Devs - There is a bug in the treatment pop-up. It takes over the whole screen but has no exit. It played as soon as I opened the app. And then kept opening every time I opened it after that. Even though I had already gotten my prescription and read through the plan more then once. Needs an X or ‘cancel’ button
For the Devs - There is a bug in the treatment pop-up. It takes over the whole screen but has no exit. It played as soon as I opened the app. And then kept opening every time I opened it after that. Even though I had already gotten my prescription and read through the plan more then once. Needs an X or ‘cancel’ button
DONT
This was a waste of time and money. They will start you off with the most affordable dose(low dosage) and wont tell you the next price of a higher dose. Personally I had a $144-300 jump. And its crazy because they dont even prescribe it right. Wegovy(the pill I am taking) Only works taken daily. Theyre treatement plan is every other day, which will do nothing to you. So you are forced to want to pay the next big dose for $300. Its an absolute scam. The “doctors” that are there to help you, dont care about you. Its AI, these are not real doctors. Dont waste your money here, please go to an in person doctor for this if you truly need help.
I have pictures I would like to upload to prove my point but it doesn’t give me an option.
I have pictures I would like to upload to prove my point but it doesn’t give me an option.
Not about the app
0/10 they are misleading about what the are offering I paid $2883 and have not seen any results with significant changes I reached to “my team” and was told pay around $2000 bucks for the real thing basically which is wegovy or ozempic which is what I thought I was getting they need to refund me for the full product or next steps will be taken they have a class action going on already.
Do not recommend for oral weight loss - terrible
Terrible experience. The app UI is not user friendly for people taking oral medication. There is not good prescription support, clear instructions and for the cost the value is just not there. I never felt that I had real medical support and I do not recommend. If you were to have a problem they would not be able to help you.
Terrible customer service. Misleading information.
Paid an initial payment and then after reading about the drug I decided it was not something that I wanted to proceed with without looking in to it further. This was within 12 hours of first payment, nothing was shipped. The information is not clear until payment is made. Very misleading. I was going to do some more research but after talking with customer support I decided that there is no way I will ever use the product.
App doesn’t work. Very frustrating!
App doesn’t work. Very frustrating!
Intentional Lies about promotional Price
I signed up for the app after reading that the first month of medication was at a promotional price of $39, afterwards the price would go back to $149. Lies on lies, $39 is for membership so beware of Hers lies of any promotional weight loss medication. Of course there is no refund on membership payments. Do not use if you want a trusting company to use for weight loss. Do not download
App Sucks
The website worked perfectly untill they got my credit card information. And asked me to download the app. I have tried to log in to my account more than 6 times and it says the password is invalid when I have changed it 6 times!!! I am starting to think this is not serious and they have my credit card information...
Scam
Literally won’t refund me after realizing the 50 dollar subscription is just to talk to someone to get the meds and then a you got to pay damn near 200 dollars to get the medicine too. I didn’t like that and asked for refund and the lady said I can’t so I will be disputing this charge. So irritating I will always tell people to never try the scam bs
Total Scam
They advertise the cost as $149, but it’s only after you pay the first $39 you find out it’s $149 for the prescription AND another $149 per month for the membership, so the actual cost is almost $300 per month. I cancelled, but they got my first $39. Awesome. I went against my better judgment in paying that, and I was taught a lesson. I hope other people read this and don’t do the same.
Frustrating
Poor
Rip Off
They make you pay for a membership to determine if you’re eligible for medication. I canceled within 20 minutes and they refuse to refund me . That is very funky and doesn’t seem on the up and up
APP SUCK
You CAN NOT get help with any Customer Service
Will not let you cancel
I would have had a better review but due to the mobile website, computer website, AND the app NOT ALLOWING YOU TO CANCEL and them saying “contact us!” while rerouting you to the same goddamn FAQ WITH NO WAY TO CONTACT ANYONE-I have soured on this company. Save your money and don’t let them get your info; they may not let you back out.
Ai is unhelpful
I have tried to change my dosage but talking to Ai has been walking me in circles. Been trying for over a month and it’s so many comments do ‘I’m sorry this must be frustrating for you’ and no change. I hate ai
Bait and switch!
Be careful With this organization. Without your consent, they will start charging you $149 a month even if you haven’t completed your evaluation. And trying to get a refund is a living hell. They won’t respond to you. They will ignore you.
Scam
The service is just as bad as real doctors. The app is limited but the service is more limited. They’ll take your money just fine but everything else will be a struggle.
Hard to navigate
This app is a pain to navigate and find what’s needed. The company also, scams to make money and counts on desperate people. Would never use again
WORST GLP1 on the market
I paid up front for 6 months of a glp1 and this has to be the worst service and product I HAVE EVER used. I didn’t lose hardly anything because the potency was so weak and every time I tried to contact support to help they never could help. The “doctors” they have are quacks. If you’re looking for a GLP1 you’re better off getting it from another provider! I ended my subscription and only had it 2 months and they only wanted to refund me $389 when I paid $1194 for 6 months which is $199 a month they owe me $796! This is a nightmare company STAY AWAY
App Doesn’t work
So frustrating !!!!!
Overcharge
The “membership” fee is a scam - every month you’re charged $150 for nothing. They make you start out weight loss drugs at lowest dose that does nothing, but charge the same. This is a scam. Would not recommend.
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Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)