Review Insights · App Store
HIDIVE
HIDIVE, LLC · 5,078 ratings · ★ 2.0
2.0
★★★★★
5,078 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
23 negative reviews mention this · 32% of all complaints
★★★★★ "Loading. It’s great that it has some selections that the others don’t but sometimes I gotta wait a week to access the app cause it disconnects from the server even when there no update so instead of watching something everyday it’s only once a week …" - Double sucks
2
"doesn"
22 negative reviews mention this · 31% of all complaints
★★★★★ "Lazy garbage app. It simply doesn’t work, how can a serious company associated with Amazon be this broken? You can get shows to play if you repeatedly press the pause and play button for those actually trying to enjoy what they paid for. Oh yeah, it also doe…" - CHIEF JMFT
3
"anime"
18 negative reviews mention this · 25% of all complaints
★★★★★ "Issues. Bought a subscription that said I had 7 days free then charged me immediately and I can’t cancel it in app. Don’t get any deals from this and there aren’t any even kinda popular anime here" - DarkenedLightforce
4
"shows"
17 negative reviews mention this · 24% of all complaints
★★★★★ "App is horrible. The shows are great the app Crashes daily" - Rwolf23
5
"work"
17 negative reviews mention this · 24% of all complaints
★★★★★ "Lazy garbage app. It simply doesn’t work, how can a serious company associated with Amazon be this broken? You can get shows to play if you repeatedly press the pause and play button for those actually trying to enjoy what they paid for. Oh yeah, it also doe…" - CHIEF JMFT
6
"doesn work"
11 negative reviews mention this · 15% of all complaints
7
"episode"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Garbage. This app is fkn garbage I’m tired of having to change the audio back to Japanese after every single gd episode, my preferences are literally set to Japanese audio. I don’t know what the people at hidive get paid to do but they should all be…" - Ehjsksmkaleos
8
"hidive"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Garbage. This app is fkn garbage I’m tired of having to change the audio back to Japanese after every single gd episode, my preferences are literally set to Japanese audio. I don’t know what the people at hidive get paid to do but they should all be…" - Ehjsksmkaleos
9
"subscription"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Garbage. This app is fkn garbage I’m tired of having to change the audio back to Japanese after every single gd episode, my preferences are literally set to Japanese audio. I don’t know what the people at hidive get paid to do but they should all be…" - Ehjsksmkaleos
10
"watching"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Loading. It’s great that it has some selections that the others don’t but sometimes I gotta wait a week to access the app cause it disconnects from the server even when there no update so instead of watching something everyday it’s only once a week …" - Double sucks
11
"terrible"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Still a terrible App. I use the app every couple of months to see if it’s gotten any better and it’s still trash. It does a terrible job of resuming paused episodes as it often just restarts the episode. The skip function is set to 30 seconds which is terrible. …" - morphorod
12
"crunchyroll"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Garbage. This app is fkn garbage I’m tired of having to change the audio back to Japanese after every single gd episode, my preferences are literally set to Japanese audio. I don’t know what the people at hidive get paid to do but they should all be…" - Ehjsksmkaleos
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Garbage
This app is fkn garbage I’m tired of having to change the audio back to Japanese after every single gd episode, my preferences are literally set to Japanese audio. I don’t know what the people at hidive get paid to do but they should all be fkn fired. Once my subscription is up this month I’ll be sticking to Crunchyroll and Amazon ✌️
Unusable won’t load
It literally won’t load anything.
App is horrible
The shows are great the app
Crashes daily
Crashes daily
Issues
Bought a subscription that said I had 7 days free then charged me immediately and I can’t cancel it in app. Don’t get any deals from this and there aren’t any even kinda popular anime here
Lazy garbage app
It simply doesn’t work, how can a serious company associated with Amazon be this broken? You can get shows to play if you repeatedly press the pause and play button for those actually trying to enjoy what they paid for. Oh yeah, it also doesn’t remember your watch history, so that’s convenient. Just sail the high seas, it’s a lot less stress inducing than dealing with this trash app.
HiDive
When I subscribed to it, I was never able to watch where I left off at. It always started me over. There are shows I want to watch on there that I can’t see anywhere else but I’m not wasting my money. I’m sorry. I just can’t.
The app itself is whatever. I have other issues
This does not work on European regions and it doesn’t allow vpn’s i had to spend my afternoon carefully picking away at it just for it to work in time for my flight.
the shows don’t work eminence in shadow doesn’t work
fix your app it wasn’t free
ts so buns
THIS IS THE WORST ANIME WATCHING APP YOU HAVE TO PAY JUST TO WATCH SUM BUNS QUALITY EPISODES
Bug?
This just keeps telling me something is wrong and doesn’t even let me see the show I was watching, very annoying
Don’t waste your money
The app is always going down on weekends. I subscribed for a year. Every two months or so, I have to go to the website to reset my password. The anime selection is small. Most of the big name anime they have can be found on Hulu or crunchy roll .
Doesn’t work over mobile data
The app won’t load at all when I’m using mobile data I can’t even get on the website. Read some other reviews and realized there has been a long problem of videos not loading and receiving an error. Don’t recommend this company or app.
Not user friendly
App needs overhauled
Worthless app
Can’t review a series. Can’t mark a series as watched. The app is about as useless as it can get.
Sadly, there are still some good shows on HiDive, and which aren’t available elsewhere. Which means there is no real competition for CrunchyRoll, which is getting worse by the day.
Sadly, there are still some good shows on HiDive, and which aren’t available elsewhere. Which means there is no real competition for CrunchyRoll, which is getting worse by the day.
Literally Doesn’t Work
When I open the app I’m given an error and nothing loads. I refresh the page, nothing happens. I close the app and reopen it, nothing happens. I restart my phone, not once but three times, nothing happens. I delete the app, nothing happens. Terrible app, just use crunchyroll.
extremely buggy and frustrating
you literally have to delete and reinstall just to load in the app once a day because its so buggy
Money hungry
I cannot watch anything unless I pay for a subscription🥀
They just don't care
I’ve been having the same problem for month now and they just don't give a f…. The app keeps asking me to subscribe even though I’m already subscribed and watching something. Then it kicks me out and says the video I was just watching is not available
Fix your app
Could you please fix your app for better functionality. Every time I choose an episode to start on, it only plays that episode. It doesn’t automatically continue playing the rest of the season. It’s getting super annoying to click each and every episode after one finishes. Thank you
Your app is trash
Whoever is your developer team needs to be fired! I’m so tired of trying to use this platform and I can’t chrome cast 3 times to watch two episodes because the app can’t tell if I’m watching in dub or sub.
What am I paying for?
This app hasn’t worked for 3 days now. Why am I paying for an app that doesn’t work? Their website won’t even load. I just want to watch Anime!! Is anyone even aware that the app and website isn’t working?
Poorly designed
For a paid streaming service not being able to use the app without WiFi is terrible. Even with WiFi the shows take awhile to load and multiple errors appear frequently. (What are the solutions to fix the major issues) (1st recommendation make it free, since paid customers can’t get use of the products)(2nd development a better software)
Cancelled account, still got charged
I cancelled my account the day before my annual renewal, they still hit me with a charge the next day!
Crazy
WHY do you have to pay just to watch a show, it’s laggy and always crashing worst app ever
Works but…..
The app is generally stable for me day-to-day, but from a product and engineering standpoint there are persistent issues that have gone unaddressed for far too long. At this point it doesn’t look like the team is operating with a quality bar or an accountable release process. Frankly, you probably need stronger technical leadership to prioritize and execute fixes.
1) Content schedule accuracy (UX + technical writing + data integrity):** The episode schedule is consistently inaccurate or stale. Whether the root cause is a backend/feed problem, a publishing workflow gap, or just poor technical writing and ownership, the outcome is the same: users can’t trust the product.
2) Casting/AirPlay reliability (performance/reliability):** I’ve used this app for years and casting/AirPlay has never been dependable. It either fails to connect, disconnects, or simply doesn’t work. This is a core feature for media apps, and the long-term lack of improvement suggests it’s not being tested, instrumented, or treated as a priority.
3) Navigation cohesion (UX + architecture):** Swiping away from the screen triggering an app reload breaks continuity and makes the experience feel fragile. That behavior reads like state management issues and an app lifecycle/architecture problem, not a deliberate design choice.
4) Customer trust (roadmap + execution):** As a company, you’re signaling that customer pain isn’t being acted on. These are not new issues, and the fact that nothing has changed implies there’s no effective feedback loop, no ownership, and no roadmap commitment to quality.
5) Retention risk (roadmap + competitive pressure):** I’m still here because I like anime, not because the experience is best-in-class. If I find a viable alternative, I’ll leave. I’m starting that search today.
1) Content schedule accuracy (UX + technical writing + data integrity):** The episode schedule is consistently inaccurate or stale. Whether the root cause is a backend/feed problem, a publishing workflow gap, or just poor technical writing and ownership, the outcome is the same: users can’t trust the product.
2) Casting/AirPlay reliability (performance/reliability):** I’ve used this app for years and casting/AirPlay has never been dependable. It either fails to connect, disconnects, or simply doesn’t work. This is a core feature for media apps, and the long-term lack of improvement suggests it’s not being tested, instrumented, or treated as a priority.
3) Navigation cohesion (UX + architecture):** Swiping away from the screen triggering an app reload breaks continuity and makes the experience feel fragile. That behavior reads like state management issues and an app lifecycle/architecture problem, not a deliberate design choice.
4) Customer trust (roadmap + execution):** As a company, you’re signaling that customer pain isn’t being acted on. These are not new issues, and the fact that nothing has changed implies there’s no effective feedback loop, no ownership, and no roadmap commitment to quality.
5) Retention risk (roadmap + competitive pressure):** I’m still here because I like anime, not because the experience is best-in-class. If I find a viable alternative, I’ll leave. I’m starting that search today.
It’s bad
So I pay for their subscription then one day I go on there to watch something and it is locked because I don’t have a subscription but on the same account go on my tv I can watch but not my phone
What's the point
Why add the fact that you have to pay to use the app that makes people not want to use it this is not what people want they want to watch anime with out having to pay
This doesn’t work
It’s pointless you have to pay 7$ a month for anime that isnt interesting at all nothing if free here
Worst Streaming App Ever
The UI is clunky. I watch a show and open another tab come back to the app to watch in full screen and it closes out and acts like I just opened the app for the first time. It doesn’t even save what I was watching and I have to go back through and find the anime I was watching. I thought Amazon video was a bad streaming platform for its layout but my god this takes the cake.
Not user friendly
Great anime on this app but the developers need to get their head out of their arse. Terrible for users trying to watch anime. Watchlist sucks, picking an anime sucks, next episode sucks, literally everything sucks about this app except me wanting to watch the anime. 0/10 app, all anime on here needs to go to Crunchyroll, Hulu, anywhere but here. This app is straight trash.
App Layout is Trash!!!
The anime that they release is amazing. The mobile app layout, how the users operates it is absolutely trash. This one of the worst streaming services apps that I’ve ever used. If it wasn’t for me traveling and being on the go… I would just use my PC/laptop to watch HiDive. Please be more like Crunchyroll’s app for mobile devices!!
Sub and language
I don’t Like this app, because it doesn’t have subtitles in spanish and it doesn’t have latin american language either
No good options. Horrible App
If you’re not convinced they don’t have good options. Here’s a few they missed: -Attack on Titan -My Hero Academia -Dr. Stone -Horimiya -That Time I Got Reincarnated as a Slime - Demon Slayer -ONE PIECE -Frieren -Haikyu!! -Berserk -HunterxHunter -Chainsaw Man -Jujutsu Kaisen Someone on this review area said that HiDive has a better selection than Crunchyroll. Unless you’re a gooner and a sucker for romance anime’s do not download. They have the audacity to charge $7 a month for only that. Just get Crunchyroll instead.
Bad
Had to buy everything you want to watch
Broken
App is so broken. On the iPhone it continues to flip between side view and up and down then starts off playing the last episode. This is my free trial and I’ll be canceling it before I actually pay money. So here’s to trying to binge watch everything on here that looks good before I get so fed up with the broken app. I cancel it before my free trial ends
I pay money for this?
The app won’t load anything and if it does it zooms into the corner of the video and won’t let me see the whole thing very disappointing considering I pay money for this.
Service
HIDIVE is the worst anime streaming service I have ever come across. The watchlist location is a questionable design choice (in the settings). Additionally my app has forgotten and logged out of my account, I had saved my password and login information through apple but the password didn’t work and when I tried resetting the password it would send me an email with a link that doesn’t work. Good thing I can also manage some subscriptions through apple, made canceling super easy.
App doesn’t even work
Tried this app since Crunchyroll didn’t have certain shows I wanted to watch so I gave it a try. Unfortunately the app doesn’t work at all
App crashes a lot
It’s annoying I pay for this but it always crashes, says no content available so I can’t watch anything. Happens regardless of your wifi service. Just sucks.
Only have because of exclusives
This is probably the worst app on my phone. It crashes constantly, is poorly managed, very roundabout, and just not convenient in any shape or form. The only reason to download this app is to watch the exclusives you want and then delete the app until the next time you HAVE to use it. Complete garbage.
App does not work
I payed for yalls subscription and the app does not work! it doesn’t load the content that you’re paying for. the shows keep crashing literally logs you out and when you log in it says you’re not a member even though I payed like what in the world yall have to improve the app pleaseeee it has way to many bugs to be a final product that we are paying for
Topic about the app.
At first I thought it was an app where I can watch anime but then it said no content available like bro.
Disappointed
Poorly designed app, constantly crashing or logging me out. Shows have coming soon even after they have been released. Very limited anime selection. All in all the app needs to be completed overhauled to be more user friendly.
Awful
I downloaded the app to my phone and fire tv.
Got everything to open once. Signed up for free trial with monthly subscription to follow.
Apps crashed and locked. Uninstall and redownload did nothing. Can’t even access website. Instant unsubscribe.
Got everything to open once. Signed up for free trial with monthly subscription to follow.
Apps crashed and locked. Uninstall and redownload did nothing. Can’t even access website. Instant unsubscribe.
Horrible App
The shows and exclusives they have are great, but the app is criminally bad. They refuse to update the UI so if you want to find any of the current simulcasts, you have to search for them. This app rides off the fact that they are Sony’s only major competitor in the anime streaming-sphere, and they’re banking on suckers like me being loyal to the anime/manga that they make exclusive.
Terrible app
This app is completely awful and terribly organized.
Use WatchCartoonsOnline instead.
Use WatchCartoonsOnline instead.
Thumbs down
It’s censored not worth it ,if ima pay I want uncensored tbh
Can’t turn of subtitles
Can’t turn off subtitles
The app functionality is awful
It’s super frustrating to use and based on these reviews it seems they have no interest in making it better.
Continue watching
There’s no easy way to remove shows from continue watching section.
+ 21 more in the clipboard copy
Sentiment summary
21%
Positive (4-5★)
6%
Neutral (3★)
73%
Negative (1-2★)