Review Insights · App Store
Hims: Telehealth for Men
Hims & Hers · 90,239 ratings · ★ 4.8
4.8
★★★★★
90,239 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Difficult. I’m not sure where all of these glowing reviews are coming from but if you check online, it is a very different story. The website is not user-friendly and they make it exceedingly difficult to cancel your membership. Prices are high and …" - 48SC
2
"service"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Difficult. I’m not sure where all of these glowing reviews are coming from but if you check online, it is a very different story. The website is not user-friendly and they make it exceedingly difficult to cancel your membership. Prices are high and …" - 48SC
3
"company"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Difficult. I’m not sure where all of these glowing reviews are coming from but if you check online, it is a very different story. The website is not user-friendly and they make it exceedingly difficult to cancel your membership. Prices are high and …" - 48SC
4
"support"
14 negative reviews mention this · 21% of all complaints
★★★★★ "FRAUD. FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhe…" - 5awtooth
5
"hims"
13 negative reviews mention this · 19% of all complaints
★★★★★ "FRAUD. FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhe…" - 5awtooth
6
"customer service"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Difficult. I’m not sure where all of these glowing reviews are coming from but if you check online, it is a very different story. The website is not user-friendly and they make it exceedingly difficult to cancel your membership. Prices are high and …" - 48SC
7
"cancel"
11 negative reviews mention this · 16% of all complaints
★★★★★ "FRAUD. FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhe…" - 5awtooth
8
"through"
10 negative reviews mention this · 15% of all complaints
★★★★★ "FRAUD. FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhe…" - 5awtooth
9
"membership"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Difficult. I’m not sure where all of these glowing reviews are coming from but if you check online, it is a very different story. The website is not user-friendly and they make it exceedingly difficult to cancel your membership. Prices are high and …" - 48SC
10
"work"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Does not work after update. Updated the app on my iPad. Now it wont open. Deleted app and reloaded it. Still will not open. Using iOS 17.7.11" - Brian2232323
11
"subscription"
9 negative reviews mention this · 13% of all complaints
★★★★★ "FRAUD. FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhe…" - 5awtooth
12
"prescription"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Prioritizes profits over patient care. I was with hims for a while, paying their crazy markups for medications. It was convenient, except the doctors barely talk with you. They’re there just to sell product. I was near the end of my subscription and I chose to cancel, I asked fo…" - SolitarySteve
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It doesn’t let me know how much I’m paying
It won’t show you the price when you refill like it’s hiding it and it went up $25 last time
Does not work after update
Updated the app on my iPad. Now it wont open. Deleted app and reloaded it. Still will not open. Using iOS 17.7.11
Broken app
I was using the app for the past 3 years with no problem, but I updated it recently and now the app won’t even open, it just crashes immediately after tapping the app. I cannot see when my meds are coming or respond to any of the provider messages.
Doesn’t even open
This app doesn’t work lol idiots
Disappointed
Although waiting for more than a month, still received nothing. This is a scam.
FRAUD
FRAUD ALERT HIMS App makes it impossible to cancel the subscription and they make you go through so many messages to cancel the app is a Fraud. They harass you to finish “Treatment” which is some useless vitamins you can get cheaper elsewhere. I would rate it higher except that the app is clearly designed to make it impossible to cancel the subscription and even their support message says if the app doesn’t work then reach out to us, which then takes more layers. I had to dispute the charges with the bank.
Prioritizes profits over patient care
I was with hims for a while, paying their crazy markups for medications. It was convenient, except the doctors barely talk with you. They’re there just to sell product. I was near the end of my subscription and I chose to cancel, I asked for them to send me a lower dose to taper off my meds, 3 weeks before my subscription ends. Usually this would be no problem and covered, but now they know I didn’t plan to renew so they’re in sales mode. They chose to say ‘we won’t send anything else because your subscription is not active’ in other words, pay us another $147 for what would cost $10 at the local pharmacy. I’ve been with them over a year and this is how they treat you, manipulate you to keep you subscribed. Only after mentioning I would report them to the better business bureau did they offer to at least send a prescription to my local pharmacy
App is bugged
App wont even open up!
This site sucks!
Wouldn’t accept some information after it was set up and had no way cancel the account! Could cancel subscriptions purchased on there but not the account!
App reboots does not work
I’d rather buy stuff off eBay
Beware of Fraud
App is worst. They save your credit card info without your permission and you can not delete it. Also they charge for 6 months supply and deliver only 150 days supply. I have complained with BBB but Hims representatives are fraud and shameless. They don’t care. Never buy anything from them.
Read fine print
Hims charges for BOTH membership AND pills. It’s in the fine print, but when they are talking to you over the phone they don’t make that clear until you notice a double charge.
Pricing misleading
Pricing claims $149 for treatment, leaving out that treatment is upwards of $150 on top of that initial membership fee. They also do not take insurance. Do not waste your money, I wish I hadn’t and I only got it a few hours ago.
Horrible customer service
What the app is saying and their clinical providers are saying are completely different.
No sub
They auto put you in a subscription. I hate that.
Deceptive Marketing
The pricing shown at time of signup is not real pricing - completely misleading and the app experience is pretty bad where you can’t access support inside the app
Lies and waste of time
Don’t even bother downloading or trying to work with this company. It’s not helpful and just a money grab. There is absolutely no care for you at all.
Scam
I've been trying to end and edit my membership for months to no avail. The screen to cancel and edit always glitches and it's been like this for months even after I reach out for tech support. Con artist
Charged membership fees without ordering meds
I used Hims for years. I recently logged in to look at the GLP one options and saw they had a $149 a month membership fee, which does not include any medication. I got through some of the set up process before I saw this. I did not order any medication and went on to order from another company. I was auto bill for two months when I noticed on June 3. I requested a refund and they said they could not request it because (copy and pasted) “Since a member of the Care Team has already completed a review and made a medical determination that you are eligible for treatment, we're unable to provide a refund for your membership fee. I truly apologize for any inconvenience” filing a dispute with my credit card company. Deleted my data from Hims and deleted the app. To end up being charged a membership fee after selecting a medication and checking out his predatory and I will not do business with this company again.
Good Luck Getting Your Meds
They will literally delay your medication deliveries and be responsible for you missing doses. When you reach out for help they will say, “Sorry, but we are busy.” When you tell them to send your next meds early they will just ignore you. I’ve reached out no less than 10 times and been brushed off every time. They are not at all a serious company.
No one’s there
The lack of transparency and complete absence of customer service this company hides behind is infuriating
Trash company
I spent $234 for four items, and afterwards they removed one item and tried to fool me. Plus, also attempt to charge me for what was already included. Please, pay attention to what you’re actually purchasing.
Scam
Money stealing machine! Customer support is slow AF! No way to delete your card number for reoccurring payments! No way to cancel orders! AI is stupid! Customer support reply after 5-7 hours! GO TO AMAZON AND GET YOU CIALIS!
Jim’s
This medicine only gives temporary results. During the first cycle, just enough to convince you that it really works, after about four months you may notice some tiny new hairs growing. But after the fifth month, or when you start the second cycle, all your hair falls out again.
I regret buying it a second time, and I will not use it anymore.
This was just my personal experience.
I regret buying it a second time, and I will not use it anymore.
This was just my personal experience.
Terrible Customer Support
After having issues with the effectiveness of a product, they upped the dosage a bit but neglected to tell me that it doubled the price. When I wrote to cancel my order of that was going to be the new price, they waited days to get back to me so they could get it shipped and say it was too late. I’ve been in contact with them for weeks, getting AI agents and saved macros replies which are often irrelevant. It’s been such a massive headache, and I’ll just have to do a chargeback through my credit card. Absolutely done with Hims after being a customer for almost a decade.
Awful company
Absolutely terrible experience. customer service is so unhelpful it’s actually laughable. If you value your sanity and you’re considering any products hims offers I’d highly recommend looking elsewhere.
The worst app. Horribleness
I have more than five months trying to communicate with someone from your team and I can’t. The app is very confusing and does not allow you to buy its products. I have tried to buy your product for hair loss and acne treatment but when I get to the section where I must register my address information, it will not let me move forward. It’s frustrating. I have more than five friends who have the same problem with the app. I really want to buy your product and have a subscription, but unfortunately your app won’t let me move forward. They didn’t solve my technical support problem, it’s really an app that doesn’t work... what a terrible service. I would have liked to consume your products with, but the app or technical support let me move forward with my order.
Poor Doctor Coordination
My experience with Hims for testosterone optimization was mixed.
The good part: the blood testing panel was very comprehensive and gave me valuable insight into my hormone levels.
The frustrating part came afterward. Different doctors seemed to review my results, but the communication was inconsistent and confusing. One message said I qualified for treatment, while another later stated No, I don’t qualify and that the treatment had been canceled, just to get yet another message from yet another doctor saying “Great News! You qualify” It became difficult to understand whether I actually qualified or how to proceed.
The messaging system also feels very scripted, cold and impersonal, almost AI-generated at times, and keeping track of multiple conversations from different providers was frustrating.
Overall, the lab testing was excellent, but the follow-up communication and coordination between providers left me very disappointed.
The good part: the blood testing panel was very comprehensive and gave me valuable insight into my hormone levels.
The frustrating part came afterward. Different doctors seemed to review my results, but the communication was inconsistent and confusing. One message said I qualified for treatment, while another later stated No, I don’t qualify and that the treatment had been canceled, just to get yet another message from yet another doctor saying “Great News! You qualify” It became difficult to understand whether I actually qualified or how to proceed.
The messaging system also feels very scripted, cold and impersonal, almost AI-generated at times, and keeping track of multiple conversations from different providers was frustrating.
Overall, the lab testing was excellent, but the follow-up communication and coordination between providers left me very disappointed.
Grey screen of lag
I get an email saying I need to check in, it opens the app and I can’t complete the check in because it’s stuck loading. I’m on wifi at home on a fast network. Just blinking grey boxes.
No funciona
15 meses utilizando el producto sin cambios
Pill pushing company
“Hims” is no different from those pill pushing big pharma companies. I’ve been using hims since February and still no results but my sleeping pattern has changed when taking the depression meds. Not a fan and will definitely not continue my subscription. Is your company taking notes from the movie “American Pie” ? 😂
Charges you without approval
Even though I didn’t select to start the program, they charge my credit card anyway. I have to do a charge back with my bank! Looked at the program on April 17th, they ran my card May 16 before I even agreed to start it according to their own messages.
No longer can access account
Why is it now so much more difficult to access. And also my change of address was ignored and so my medicine is going to the wrong location. Should be 2 willow ln. Parsippany, nj 07054.
Charged for items not ordered
I’d seen the ads on tv. Then I decided to give them a try. As I looked I decided this isn’t what I wanted. They charged me 39 which i authorized. Then they charged me 149 for something. They won’t answer on the customer service page. So, don’t use hims.
Scam alert!
Very disappointed with this service. I was charged for an automatic renewal of the weight loss program even though i never received any prescription or medication through the program. When I contacted customer service to request a refund, they were unwilling to help resolve the issue.
Charging customers for a renewal without providing actual prescription or treatment is unacceptable.
Charging customers for a renewal without providing actual prescription or treatment is unacceptable.
Never again
I am extremely dissatisfied with my experience using the HIMS app and dealing with its customer service. The entire process feels disorganized, unclear, and frustrating from start to finish.
There is absolutely no consistency in communication. Every time I reach out through chat, a different person responds, forcing me to repeat myself over and over again because nobody seems to review previous conversations or follow up properly. There is no ownership of issues, no continuity, and no sense that anyone is actually managing the customer experience.
The app itself lacks clarity and direction. Instructions are vague, navigation is confusing, and there are too many disconnected points of contact. Instead of simplifying healthcare and support, the platform creates unnecessary stress and wasted time.
Response times are unacceptable. Waiting hours for a reply through chat is already frustrating, but phone support is even worse. Long hold times combined with ineffective communication make it nearly impossible to get straightforward answers or timely assistance.
For a company that promotes convenience and accessibility, the actual customer experience falls far below expectations. Better communication, accountability, follow-through, and clearer guidance are seriously needed.
At this point, I have completely lost confidence in this service and will not be using HIMS again.
There is absolutely no consistency in communication. Every time I reach out through chat, a different person responds, forcing me to repeat myself over and over again because nobody seems to review previous conversations or follow up properly. There is no ownership of issues, no continuity, and no sense that anyone is actually managing the customer experience.
The app itself lacks clarity and direction. Instructions are vague, navigation is confusing, and there are too many disconnected points of contact. Instead of simplifying healthcare and support, the platform creates unnecessary stress and wasted time.
Response times are unacceptable. Waiting hours for a reply through chat is already frustrating, but phone support is even worse. Long hold times combined with ineffective communication make it nearly impossible to get straightforward answers or timely assistance.
For a company that promotes convenience and accessibility, the actual customer experience falls far below expectations. Better communication, accountability, follow-through, and clearer guidance are seriously needed.
At this point, I have completely lost confidence in this service and will not be using HIMS again.
Don’t trust them
I’m very disappointed with the customer service experience I had with Hims. I attempted to cancel a subscription order before it shipped because the medication wasn’t effective. Despite reaching out immediately, support refused to provide any refund or even store credit, even though the product had not yet been delivered at the time of my request.
What was most frustrating was the lack of flexibility or genuine customer care. Instead of trying to help resolve the issue fairly, I was repeatedly told to simply dispose of the medication once it arrived. For a company focused on healthcare and long-term customers, this felt extremely impersonal and wasteful.
I tried to handle the situation respectfully and professionally because I originally liked the company and hoped to continue using their services in the future. Unfortunately, the response made it clear that customer satisfaction was not a priority in this case.
I understand companies have policies, but good customer service also involves reasonable judgment and willingness to work with loyal customers when honest mistakes happen. This experience has made me reconsider using the company going forward. Please don’t waste your time and money with them.
What was most frustrating was the lack of flexibility or genuine customer care. Instead of trying to help resolve the issue fairly, I was repeatedly told to simply dispose of the medication once it arrived. For a company focused on healthcare and long-term customers, this felt extremely impersonal and wasteful.
I tried to handle the situation respectfully and professionally because I originally liked the company and hoped to continue using their services in the future. Unfortunately, the response made it clear that customer satisfaction was not a priority in this case.
I understand companies have policies, but good customer service also involves reasonable judgment and willingness to work with loyal customers when honest mistakes happen. This experience has made me reconsider using the company going forward. Please don’t waste your time and money with them.
Don’t
Just avoid this company as much as you can. It’s a money grab and sneaky wording in order to charge you more! You think your getting $150 thing, ha jokes on you it’s $300.. Even if you cancel 6 hours after signing up for a membership bc you realized they were charging you double they won’t refund the first month.. absolutely scammy feel.
Update: contacted customer service as requested and was told basically that they wouldn’t refunded my money because after I filled out all the questions they had to charge a admin fee basically.. Company is still a scam.. didn’t order anything, had the membership for maybe 4h before asking for a refund.. avoid this place at all cost
Update: contacted customer service as requested and was told basically that they wouldn’t refunded my money because after I filled out all the questions they had to charge a admin fee basically.. Company is still a scam.. didn’t order anything, had the membership for maybe 4h before asking for a refund.. avoid this place at all cost
Will not work with you
I was in Europe when I got the notification that a shipment was coming to my house in America. I immediately got on the app to try and reschedule. They refused to help me at all. Their response was “sorry you didn’t give us enough time”. Even though I requested help no more than 30 minutes after the notification. I strongly suggest doing medications through a company that will work with you.
Worst Predatory App Ever
I’m a long time user. TELL ME. WHY. Your app doesn’t allow indefinite pauses. Tell me why your app doesn’t give consumers more power over their prescription preferences and delivery frequency. Tell me why your AI chatbot is the most asinine thing I’ve experienced from a customer service standpoint. Why does it go on “break”? Whoever designed and built this app, find a new job because you’re actually scum.
Buggy app, Slow Support
They advertise you will get your meds quickly however it takes weeks for availability to get the prescription, even than the app is buggy and if the provider can’t be reached through the app they just tell you to reschedule which is usually a few more weeks later.
Don’t do it
Took membership fee from me and routed me through all ai voice assistants. Never received medication. Advise using a different platform like Ro or Eden instead.
Scam subscription billing with no warning
Scam subscription billing with no warning
Be Careful!
Tell you a Wegovy subscription is only $149/mo but that is misleading because they charge you an additional $149/mo for a so called membership fee. Better companies to do business with other than them!
Watch out
Terrible customer service. They’ll bill you without your consent and good luck getting anyone you can talk to. EVERY delivery will be weeks late. Awful company.
Beware of what you are signing up for
This company has misleading adds and very bad customer support. They will not refund my membership fee which I signed up accidentally due to misleading add and requested for refund within minutes
Wrong charge
Charged me for the wrong prescription and did not fix the issue
Took my money and stopped responding
My prescription was approved almost immediately but never left the being filled at the pharmacy stage. My care team stopped responding to my message a week ago and now I’m being charged another month’s subscription without receiving any treatment that I was supposedly approved for.
If you turn off yearly auto-renew, they cancel your entire prescription
This company is a joke.
Unprofessional medical service
Lacking proper support for patients
+ 18 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)