Review Insights · App Store
Hinge Dating App: Match & Date
Hinge, Inc. · 1,084,748 ratings · ★ 4.4
4.4
★★★★★
1,084,748 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"banned"
15 negative reviews mention this · 34% of all complaints
★★★★★ "Banned??. I’m banned with no warning, and it won’t let me submit an appeal because it says there already is one but I never submitted an appeal? Or did anything to get banned??" - klolly7
2
"hinge"
11 negative reviews mention this · 25% of all complaints
★★★★★ "Badge. The hinge “heart badge” should be removed" - shsjdjfjfjmf
3
"profile"
11 negative reviews mention this · 25% of all complaints
★★★★★ "Feels like they want you to stay on the app. I can’t prove it but I swear this app purposely hides me from options since I use the free version cause I sometimes get barely any people messaging me then some random days I get FLOODED with people reaching out. It’s either a lot of peopl…" - yanaOG
4
"people"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Banned For No Reason. I was banned and no specific reason was given. I don’t know what to appeal because they never said what I did wrong. Also, there are no real people to talk to so the appeal process is a joke." - Confused J. Dater
5
"appeal"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Banned??. I’m banned with no warning, and it won’t let me submit an appeal because it says there already is one but I never submitted an appeal? Or did anything to get banned??" - klolly7
6
"matches"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Bans for Life - Horrible. This app will ban you if you even slightly hurt someone’s feelings. I can understand if you say something threatening, but it will ban you if you say anything sexual or flirty. Like this is a dating app. You shouldn’t be banned from using i…" - ian42na
7
"someone"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Bans for Life - Horrible. This app will ban you if you even slightly hurt someone’s feelings. I can understand if you say something threatening, but it will ban you if you say anything sexual or flirty. Like this is a dating app. You shouldn’t be banned from using i…" - ian42na
8
"money"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Dont pay do not waste your money. Payed 70 bucks for one month just to see if anything would be different and at the end of the month i didn’t even have 1 like let alone a message. I was like wow. Deleted and experiment complete paying money does nothing to increase chances…" - PlanetToca
9
"account"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Horrible.. My account recently got banned for insulting a man that had sent me threats. i didn’t even get a warning either, and my appeal was instantly denied. this app is horrible and favors men." - mwahbunni
10
"anything"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Banned??. I’m banned with no warning, and it won’t let me submit an appeal because it says there already is one but I never submitted an appeal? Or did anything to get banned??" - klolly7
11
"month"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Dont pay do not waste your money. Payed 70 bucks for one month just to see if anything would be different and at the end of the month i didn’t even have 1 like let alone a message. I was like wow. Deleted and experiment complete paying money does nothing to increase chances…" - PlanetToca
12
"didn"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Dont pay do not waste your money. Payed 70 bucks for one month just to see if anything would be different and at the end of the month i didn’t even have 1 like let alone a message. I was like wow. Deleted and experiment complete paying money does nothing to increase chances…" - PlanetToca
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Banned??
I’m banned with no warning, and it won’t let me submit an appeal because it says there already is one but I never submitted an appeal? Or did anything to get banned??
No good
Can’t stand the facial verification. It’s too sensitive
100% Hookers
No 1 one women all hookers asking for payments
Bans for Life - Horrible
This app will ban you if you even slightly hurt someone’s feelings. I can understand if you say something threatening, but it will ban you if you say anything sexual or flirty. Like this is a dating app. You shouldn’t be banned from using it forever. It’s so stupid. And you can be banned if you send the same message to matches. They don’t give you any chances. It was the only dating app that seemed worth it and worked. It’s incredibly frustrating.
Scam
It's a scam
Banned For No Reason
I was banned and no specific reason was given. I don’t know what to appeal because they never said what I did wrong. Also, there are no real people to talk to so the appeal process is a joke.
Dont pay do not waste your money
Payed 70 bucks for one month just to see if anything would be different and at the end of the month i didn’t even have 1 like let alone a message. I was like wow. Deleted and experiment complete paying money does nothing to increase chances.
Somehow broke terms of service when the app wasn’t downloaded on my phone
Met someone on Hinge. Deleted the app. Things didn’t workout so I redownloaded Hinge & tried to log in. Apparently deleting the app is cause for removal from the platform. Tried to appeal, denied. Still waiting for an email with more information on what happened. Honestly wouldn’t recommend the app at this point.
Feels like they want you to stay on the app
I can’t prove it but I swear this app purposely hides me from options since I use the free version cause I sometimes get barely any people messaging me then some random days I get FLOODED with people reaching out. It’s either a lot of people one day or little to none. The lack of consistency makes me think the app is teasing me into showing me the potential of this app’s best features to convince me to pay for the subscription. Mind you I don’t change anything about my profile so it’s just suspicious to me the inconsistency so why I don’t think it’s necessarily my profile that’s the issue. Also sometimes the profiles glitch and disappear when we chat and it only happens when things go well for me, just random little issues here and there that make me question the UX design on the app to annoy people into spending money for a better user experience
Bad app
Most people on the app are chopped, and report u when u reject them so u get banned.
Horrible.
My account recently got banned for insulting a man that had sent me threats. i didn’t even get a warning either, and my appeal was instantly denied. this app is horrible and favors men.
Awful
Got banned, had a lot of matches and they never told me why I got banned.
In the month prior, had maybe 2 matches. Maybe said a few messages to them. Just Hi and Hello. Nothing weird. Banned. No explanation.
In the month prior, had maybe 2 matches. Maybe said a few messages to them. Just Hi and Hello. Nothing weird. Banned. No explanation.
LOW QUALITY MATCHES/BOTS
convinced 98% accounts are fake. when it comes time to meet, no one will do it. wonder why….
Can’t even get past uploading photos
Would love to use this app, but I can’t get past the fact that it will not load past uploading my photos for my profile
Finding Love Shouldn’t Feel Pay-to-Win
Overall, I feel that Hinge’s pricing is too expensive for what is offered. Having to pay for Hinge+, then pay even more for HingeX just to get better visibility on my profile feels excessive. Dating apps should help people connect, but instead it often feels like important features are locked behind multiple paywalls.
One of my biggest frustrations is that free users cannot easily see who likes them. Having to pay just to view likes and potentially match with someone who is already interested feels counterproductive. Instead of making users feel welcomed and excited to meet new people, it can make the experience feel frustrating and even desperate.
I also think profiles are too limited. Three prompts are simply not enough space to properly introduce yourself, your personality, values, and what you’re looking for in a relationship. A longer bio section or additional prompts would help people create more meaningful profiles and make better connections.
Additionally, the limits on likes and roses feel overly restrictive. I understand that dating apps need to make money, but the free version feels so limited that it becomes difficult to fully enjoy the app or genuinely connect with others.
I believe Hinge would create a much better user experience by offering more profile customization, allowing users to express themselves beyond three prompts, reducing some of the restrictions on likes and roses, and making pricing more reasonable. Right now, it feels like too many basic features are locked behind expensive subscriptions.
One of my biggest frustrations is that free users cannot easily see who likes them. Having to pay just to view likes and potentially match with someone who is already interested feels counterproductive. Instead of making users feel welcomed and excited to meet new people, it can make the experience feel frustrating and even desperate.
I also think profiles are too limited. Three prompts are simply not enough space to properly introduce yourself, your personality, values, and what you’re looking for in a relationship. A longer bio section or additional prompts would help people create more meaningful profiles and make better connections.
Additionally, the limits on likes and roses feel overly restrictive. I understand that dating apps need to make money, but the free version feels so limited that it becomes difficult to fully enjoy the app or genuinely connect with others.
I believe Hinge would create a much better user experience by offering more profile customization, allowing users to express themselves beyond three prompts, reducing some of the restrictions on likes and roses, and making pricing more reasonable. Right now, it feels like too many basic features are locked behind expensive subscriptions.
Dumb app run by dumber people
I got banned from the app from making a comment on someone’s profile. It was an innocent comment that got taken the wrong way because the girl probably forgot what she wrote on her own profile. She complained and I got a lifetime ban just like that. No second chances. Better off meeting people in person anyways. This app is filled with single mothers and girls with massive issues.
Banned permanently w/o explanation
After not using the app for a while, came back to see that I was banned permanently for “breaking TOS”. No specifics beyond that. I read the entire TOS, decided I definitely hadn’t violated any of them, submitted an appeal saying I’d share as much info as I could to be helpful because I didn’t believe I’d done anything to be banned, received a response within a few minutes saying it was final and that no further inquires would be responded to. Now, please don’t fundamental attribution error me here, I have no legal record, I’ve not EVER been disrespectful to anyone on or off the app, I go through life with the express goal of being kind to everyone, I feel badly if I don’t smile/wave back at someone when I pass someone on the street for Christ’s sake. I don’t shake someone’s hand or hug them without asking for their consent. I am my stated age, none of my pics are doctored, I didn’t lie on my profile, etc etc. I cannot fathom what it might have been since Hinge will not tell me what happened. I don’t have any opps but someone must have reported me for something I absolutely did not do. Whatever caused this, Hinge was absolutely not interested in hearing my side of the story. I was banned no questions asked, no real opportunity to clear any confusion. If it can happen to me it can happen to anyone. I’m a very busy person, I was hoping to use Hinge to meet my forever person, but it looks like I’ll have to meet them the old fashioned way after all.
Broken
Last update broke the app. I have to fully log in and out every single time I want to send or receive a message
KEEP GETTING BANNED
It has been extremely frustrating to deal with repeated account removals after being reported by a former partner. My concern is that these reports may have triggered automatic actions without a complete review of the circumstances. Whenever I create a new account, it is quickly removed as well.
Stay away
I wasted $30 - no replies, swipe possibly old profiles, is anyone finding success with this app? I think they control with algorithms who sees your messages and who doesn’t they try to force you to always upgrade as a base package price doesn’t deliver any responses so you’re entitled to spend another 30 or $50 to get an upgrade just to get responses
This app sucks!
I think I deleted and redownloaded 10x
Worst app ever
Been wrongfully banned and didn’t even do anything. And I can’t get in contact with any support worst ever give me a refund
Won’t let me sign back in.
Won’t let me sign back in
pay per like scam
They moved the attractive people to "standouts" and keep them there. You have to buy "roses" to like these people. Standouts are supposed to rotate, but they don't. You get one free rose per week, so one like per week, even on the highest paid tier! The normal feed is mostly fat people, if that's your thing.
Hinge is a JOKE
I signed up for this app and all the sudden I get a notification saying my account has been removed for fraudulent or malicious activity. I filed an appeal and sent screen shots of every conversation and everything was appropriate and respectful. I even got two phone numbers because of how well the conversations went. Fortunately when my matches received the email that defamed my character as a Christian and Father I was able to talk to them and show them this must have been a mistake. I filed an appeal and asked for proof of what I did, a screenshot or something, but nope just ban was upheld. I know it was an ex-girlfriend of mine who reported me. It didn’t end well and I guarantee she saw me and reported my profile, she was a very good liar, so I’m sure she cooked up a story. It’s just sad Hinge takes a jealous person’s word over the actual person being accused. Unfortunately 0 stars is not an option.
All the men want nudes
All the men want is nudes and they will report your profile and get it banned when you turn them down. Even if you show the hinge team proof of their messages (both in app and off app) hinge will permanently ban your account. Ladies don’t fall for this predatory app!
Scam, Waste of time and money
The tech support is horrendous. No phone number to call and it takes forever for hinge to email back. Right now I cannot send a like unless I do a comment. This takes forever and ladies are overwhelmed with messages. I havent gotten one response yet. Then I bought 3 roses and again the app isnt working and shows I have zero roses.
Algorithm sucks
The algorithm sucks. The app constantly send you people who you are not interested in to get you to purchase the hinge +. For example, I keep getting profiles of short men.
Banned for no reason
After years of respectful use of this app, I was banned with no explanation. I did not violate the terms of service and they continued to collect my subscription money after the ban was put in place despite me canceling my subscription. I was offered the opportunity to appeal but was provided no details regarding the reason for the ban, so I was unable to defend myself. There are many reports of this happening to others online as well. I would not recommend paying for any services on this app until they publicly address their banning process. You’re essentially excluded from the dating pool in 2026 once banned from this app.
No means NO
The new “Take another look” feature is dumb. When I pass on a profile because I’m not interested, my opinion is not going to be different later. If it’s no today, then it’s still no tomorrow, next week, next month, etc. The app shouldn’t be re-showing profiles which have already been rejected.
Reported by fake account
Fake account reported me and have been single for like 5 years since I got banned thanks definitely not driving me insane thanks
Not good
This is the first time I paid for this app. I paid for Hinge X for one month. It started off good, I was getting matches pretty much everyday the first week. Then after that nothing. Seems like they cap you off with “priority likes.” I did some research and found that other people were experiencing the same thing, almost like the matches were not going through anymore. It’s as if hinge is trying to get people to keep paying more. The experience was weird, especially knowing that others experienced similar things. Anyway that’s the last time I’ll be paying for this app. Also I hate that hinge is requiring biometrics photos now. Ridiculous
Money Grab
After one whole month I got not 1 like, match, or any conversation. I spent money on high subscription and received nothing in return. It is a total waste of money.
Fake Reviews
You’ll get banned for no reason, you’ll get banned for not being interested in someone or ghosting, and you’ll get banned for not using your account daily. If you’re a guy this app will target you for gaining many matches and ban you without an appeal. Unless you pay of course…
Terrible at making just a profile
I can’t even make a profile. My basic pic is not good enough I don’t know if it’s my smile or bangs but I can’t make a profile and it’s ridiculous.
Void
Doesn’t matter tried it this site tried it again I was ignored it’s not real I hate myself and I tried and now I hate myself more because of how this site judges me and I’m better just being broken
Banned for no reason
My account was permanently banned for no reason, while my profile was paused! Now they’re asking me to show them my license just to appeal. Lol. Ridiculous.
Optiona
Too expensive for the amount of flakes and scammers
Badge
The hinge “heart badge” should be removed
Limited Options and Not The Most User Friendly
This app is frustrating so far. You cannot see who has recently viewed your page unless you match, there is no way to get back to a profile you click off of, when you do match there is no option to like you must send a message, you cannot do simple things like see the time someone sent a message or send pics. And this is with the PAID version. I would probably try a different app next month because features are just too limited. Not to mention 90% of “conversations” with matches die after a hello, I don’t get it. Maybe that’s not unique to Hinge but I had far more meaningful conversations when I used dating apps years ago.
Depends on how you style and your pictures
I have plain normal clothes pictures and still no matches, my friends uses ai for his pictures and gets matches left and right. Hinge overrated
Waste of time
They ask you for more money to filter, then more money to be seen. This app is vanilla and a joke. Don’t pay for their upgrades
Be careful
I met two people who tried to ruin my life, but the 3rd saved it. I guess 3rd times the charm.
This app makes me feel terrible about myself
I have never felt worse using this app. I feel like the fact you get little to no matches really eats at your mental health for a while. This app is not good for people who have depression or are already insecure so look elsewhere. If you are lonely, this app isn’t for you either. I have had this app for at least a year and haven’t met a quality person.
Sentiment summary
85%
Positive (4-5★)
6%
Neutral (3★)
9%
Negative (1-2★)