Review Insights · App Store
hoichoi - Movies & Web Series
Hoichoi Technologies Private Limited · 2,958 ratings · ★ 4.2
4.2
★★★★★
2,958 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
24 negative reviews mention this · 36% of all complaints
★★★★★ "Worst customer service. I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support." - KDSMUSA
2
"support"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Worst customer service. I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support." - KDSMUSA
3
"service"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Worst customer service. I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support." - KDSMUSA
4
"customer"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Worst customer service. I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support." - KDSMUSA
5
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Unstable and bad app. Many bugs and issues in the app. Don’t use the app. It doesn’t work well. “no internet connection” is a regular issue on playback. Internet and WiFi exists, but the issue persists. App data and cache clearance does not fix the issue. Uninst…" - GhoshA
6
"content"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Glitchy App but high quality content. The content quality is excellent. However, the app experiences frequent glitches. Notably, certain videos fail to stream via Google chromecast or Apple TV, hindering seamless playback or TV." - Nickname@:D
7
"cancel"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Fraud. Horrible app. Have cancelled the subscription yet it is such a fraud that it continues to deduct from my account" - R JBL
8
"working"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Bad on tv. It’s not working on tv" - Musa Ali 1
9
"poor"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Poor service no support. I had an issue with logging in and got no support, I mean no response to my messages which seem like the only option for help. Also their premium service still mass you watch ads. Just not worth it." - Ivan_84
10
"email"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Worst customer service. I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support." - KDSMUSA
11
"horrible"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Fraud. Horrible app. Have cancelled the subscription yet it is such a fraud that it continues to deduct from my account" - R JBL
12
"money"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Unstable and bad app. Many bugs and issues in the app. Don’t use the app. It doesn’t work well. “no internet connection” is a regular issue on playback. Internet and WiFi exists, but the issue persists. App data and cache clearance does not fix the issue. Uninst…" - GhoshA
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stay away!!
Every other day, the app on TV creates problems!!!! Even though we are premium subscriber, the app on TV frequently doesn’t recognize that!!!
Worst customer service
I made a purchase but unable to see the subscription. Tried to reach out to customer service but everytime gets an autogenerated email and bot in WhatsApp app support.
Fraud
Horrible app. Have cancelled the subscription yet it is such a fraud that it continues to deduct from my account
Unstable and bad app
Many bugs and issues in the app. Don’t use the app. It doesn’t work well. “no internet connection” is a regular issue on playback. Internet and WiFi exists, but the issue persists. App data and cache clearance does not fix the issue. Uninstall and installing it again does not fix the issue. Support is non-existent. Don’t waste your money with this subscription.
Glitchy App but high quality content
The content quality is excellent. However, the app experiences frequent glitches. Notably, certain videos fail to stream via Google chromecast or Apple TV, hindering seamless playback or TV.
Chromecast not compatible
Hoichoi app never connects to google chromecast . Extremely frustrating experience
Bad
By v bad customer service the worst ever do not become a member big cheats
Glitchy app, non existent tech support
While I enjoy some of the content, the apps, both iOS and AppleTV are horrible. Recent content does not play in appleTV : just shows black screen with audio. Contacted customer/tech support which is a joke. Three days later sent me an email 445 am asking for details about my device then 15 minutes later sent another email saying they are closing the ticket since there is no reply. I had purchased a paid subscription for a year which I’m guessing these crooks have eaten. Never again with these clowns. I would rate zero starting that was an option.
Very disappointed
Their customer support is really pathetic and the content apart from few is really very disappointing and pathetic…the only way to reach them is through email amd in reply they send automated emails and that’s it…I would have cancelled the service this year only but it got renewed but definitely next year i am going to cancel the subscription
Subscription problem
I subscribed 1 day ago but today it’s saying renew again and subscribe again so why I paid for a year….Very bad experience.support chat very weak
Scammer App
This app will not let you cancel your subscription. It will auto charge you for the subscription. There is no mechanism to cancel it on their website too. There is a fake button for cancellation that will only link to its help articles which are useless.
Bad on tv
It’s not working on tv
Don’t waste your time and money
Please don’t waste your time and money buying and installing this app, they never sends OTP to log in and even after you sough help from them they make you go round and round. Anything you get your money and not help.
Disgusting
Pure disgusting app. i already download all episode. But don’t play it all. It just waste my data. Really a bad app.
Poor service no support
I had an issue with logging in and got no support, I mean no response to my messages which seem like the only option for help. Also their premium service still mass you watch ads. Just not worth it.
Fraud and Deceitful platform
This platform has a very finicky interface that doesn’t allow you to cancel your subscription. When you subscribe for the first time, it converts that subscription as an auto renewal. However, when you try to cancel it through their website, even though it says we are sorry to let you go, it doesn’t actually cancel the subscription. On top of this, it doesn’t also allow you to remove your payment information! Very disgraceful way of keeping subscribers with a very limited content collection!
Bad
Not able to clear
Very poor communication
Very poor customer service
!!!!!Worst streaming experience!!!!!
Don’t know if the developers deliberately put so much bugs in the app or they are just careless. Should fix issues ASAP
Unusable Abroad, Dwindling Quality - A Waste of Money
I paid $60/year for Hoichoi while living in the U.S., but when I traveled to India, the app locked me out - support literally told me the “best” option was to pay for a second subscription. That’s not just poor customer service, it’s outright exploitative. Platforms like Netflix or Prime let you keep your account and access content globally; Hoichoi’s approach feels predatory in comparison. And even if you do get access, the content library is rapidly declining. If you’re looking for Bengali films with solid storytelling and IMDb ratings above 7, especially anything made in the last 20 years, you’ll be lucky to find even a handful. Extremely disappointing for a platform that claims to be the face of Bengali entertainment.
Broken app
You can’t mirror or install in your smart tv. No email address to contacting to the support from outside of the country
Pause not working in Apple TV app
Not able to pause content in apple tv.
One of the worst bugs in an OTT app
The fact that the home screen does not load on the mobile app is why the Samsung TV app keeps saying “something went wrong” continuously as it repeatedly tries to land on the home page in the TV app. If you manage to spam the TV remote to go to any menu other than the home page (like search) then it works. No amount of restarting router, restarting TV, uploading TV OS, setting TV clock to “Auto” fixes this. For the premium amount spent in subscription this is one of the worst bugs in an OTT platform ever. It just renders the Samsung TV App completely ineffective. Get better software developers.
Work on the renewal service
You should ask before an auto renewal and you should have an refund policy for cancellation of membership
Unstable when casting
Chromecast does not work more than half the time
Cannot Subscribe
Came here to watch a TV series suggested by a friend. The series required subscription. But how much I try, it kept saying subscription failed….. :’(
Very bad picture quality does not cast
The only way to watch is on phone or tablet . Any watch on larger screens
Couldn’t even copy properly
This streaming service is an example of shameless copy of any other streaming service. You pay significant price similar to other services but the experience is nowhere near. It has devices limit for no reason, the streaming quality is poor and keeps getting stuck. Keeps logging you out every other day and endless bugs.
I know being somewhat monopolistic platforms as a regional streaming service, Hoichoi team wouldn’t care about this review, so I am wasting my time. But if they read this review by mistake, my suggestion would be to spend some money on the technology and hire better quality engineers.
I know being somewhat monopolistic platforms as a regional streaming service, Hoichoi team wouldn’t care about this review, so I am wasting my time. But if they read this review by mistake, my suggestion would be to spend some money on the technology and hire better quality engineers.
Horrible App and Login
The app keeps logging you out or worst, asking you to subscribe while you are logged in with the account you paid your subscription with!! No way to get support either.
No Support, lost 49$ and now not working on TV. Every time it asking to subscribe.
No Support, lost 49$ and now not working on TV. Every time it asking to subscribe.
Technical fault
I am a paid subscriber but I’m still not able to login to my TV app. If the issue is not resolved in 48 hours, I’ll cancel membership.
Not so good app
Extremely bad mobile app interface. Lot of struggle in switching plans. Video quality suddenly degrades abruptly.
Not allowing me to login in iphone, being paid subscriber, felt disgusting
Not allowing me to login in iphone, being paid subscriber, felt disgusting
Not working in Samsung tv
I will stop the subscription as it is not working in Samsung tv
App Not Launching in Samsung Smart TV
App not launching in Samsung Smart TV (Tizen OS) in USA. Works on my other tv which is LG (WebOS). Please assist.
app is very bad always say cant load
When ever I try to start the App on TV it says cant load..if I delete and reinstall it sometimes solves and again in next few days it says cant load app.
Cannot cancel subscription
You cannot cancel subscription easily. When you click “cancel subscription” button, it tells you to contact support team. There is no “chat” or “call” option to talk to a live agent to cancel it. Apparently you have to submit a ticket to cancel the subscription and they will get back to you in 12 hours once you submit the ticket. I submitted it, did not receive any confirmation email of submitting the ticket, no idea if it even went through, haven’t received any call back yet. Why would canceling a subscription be this difficult?!! It feels like a scam.
No option to cancel subscription
There is no option to cancel subscription from the app itself. The process is extremely difficult involving raising tickets, sending emails etc.
Secret service
Have issues with the subscription. Only way to contact is through WhatsApp and it does not work. No email or phone number to contact for support 🙃
Blunder wandar
Promo code GRABH dont work. Failed to purchase subscription from app. Support Whatsapp number not even working.
Poor login and laggy service
I am a member but it shows become a member, trying to login but not able to login, it’s not user friendly at all.
Horrible
Can’t play any actual serials on TV. Only plays trailers. Tried both Apple TV and Chromecast. What’s the use of paying for this app if we can’t see any new serials. Old serials play fine.
Can’t deactivate or unsubscribe
Horrible
Poor collection and impossible to cast
Hello,
I would like to request a refund for my monthly fee. I could hardly use the app since the casting was a big issue. Most of the content was available on YouTube anyway, so I ended up watching/casting from YouTube.
I would like to request a refund for my monthly fee. I could hardly use the app since the casting was a big issue. Most of the content was available on YouTube anyway, so I ended up watching/casting from YouTube.
Subscription Problem
Bery Poor Server
Can’t login even with the correct otp
I cannot seem to login even with the correct otp. What is the point of paying if I can’t login?
Horrible Customer service
Customer service is super slow and takes forever to respond.
Disgusting app
This is such a basic app. Support is horrible. Nobody replies to support requests for tens of minutes forcing you to quit support request portal. Disgusting app.
BUGGY APP!! concurrent stream limit exceeded
“It seems you are playing video on multiple device at the same time”
Getting this error even when I am using only one device. The app needs deactivated improvement. Also there is very limited support. So when app is not working it means it will not work now, please come back later. 👎🏻
Getting this error even when I am using only one device. The app needs deactivated improvement. Also there is very limited support. So when app is not working it means it will not work now, please come back later. 👎🏻
Worst service , rubbish app
i'v subscribed 7 device with 2 simultaneous streaming. logged in only in 2/3 device of which only in one device i can watch new serieses like Odrisso, Nikhoj, 16.5 where as these serieses doesn’t run in another mobile! never! there is no place to complain no email no customer service nothing. its a garbage app
+ 16 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
8%
Neutral (3★)
11%
Negative (1-2★)