Review Insights · App Store
Holafly eSIM: Unlimited Data
HOLAFLY LIMITED · 26,505 ratings · ★ 4.8
4.8
★★★★★
26,505 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
34 negative reviews mention this · 52% of all complaints
★★★★★ "Worst eSIM for China. Don’t even trouble yourself with this sim. It’s hard AF to get it downloaded and functional! On a 19 day trip I had service really only while on the trains sadly the rest of the time I didn’t have service. When I got to Shanghai I was able …" - Shan TURTLE
2
"customer"
24 negative reviews mention this · 36% of all complaints
★★★★★ "Terrible customer service. I had a plan for one day that was supposed to be 20 days in Kosovo. It’s was canceled by you guys for no reason. I reached out through the text service and was told I’d get a supervisor, last Friday. I’ve literally texted every wand nobody …" - BLS1991
3
"esim"
23 negative reviews mention this · 35% of all complaints
★★★★★ "Worst eSIM for China. Don’t even trouble yourself with this sim. It’s hard AF to get it downloaded and functional! On a 19 day trip I had service really only while on the trains sadly the rest of the time I didn’t have service. When I got to Shanghai I was able …" - Shan TURTLE
4
"work"
22 negative reviews mention this · 33% of all complaints
★★★★★ "not consistent. worked for my trip to spain and portugal but not for italy. wasted $40 for the italian one just to not have data. help links unhelpful as they say different things. wouldn’t recommend." - Kate63804
5
"customer service"
20 negative reviews mention this · 30% of all complaints
★★★★★ "Terrible customer service. I had a plan for one day that was supposed to be 20 days in Kosovo. It’s was canceled by you guys for no reason. I reached out through the text service and was told I’d get a supervisor, last Friday. I’ve literally texted every wand nobody …" - BLS1991
6
"refund"
15 negative reviews mention this · 23% of all complaints
★★★★★ "Never issued a refund. DONT use them, the e-sim the provided was not compatible so I reached out immediately asking for a refund. I had to contact several times speaking with several different people in the app or on email for them to say they’ll issue it and nev…" - Christy450
7
"didn"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Worst eSIM for China. Don’t even trouble yourself with this sim. It’s hard AF to get it downloaded and functional! On a 19 day trip I had service really only while on the trains sadly the rest of the time I didn’t have service. When I got to Shanghai I was able …" - Shan TURTLE
8
"support"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible Support. Terrible Support, automated using faulty AI. App constantly crashes. Many better eSIM options available." - BossHawgOutlaw
9
"plan"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible customer service. I had a plan for one day that was supposed to be 20 days in Kosovo. It’s was canceled by you guys for no reason. I reached out through the text service and was told I’d get a supervisor, last Friday. I’ve literally texted every wand nobody …" - BLS1991
10
"working"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Do not use. The company couldn’t set up the ESIM properly. Mine stopped working after following their instructions. Their further instructions unlinked my contacts. Do not recommend" - Very very Worthless
11
"terrible"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Worst eSIM for China. Don’t even trouble yourself with this sim. It’s hard AF to get it downloaded and functional! On a 19 day trip I had service really only while on the trains sadly the rest of the time I didn’t have service. When I got to Shanghai I was able …" - Shan TURTLE
12
"money"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Would rate 0 starts if possible. Scam. Bought ESim twice; First time it didn’t even work and I found myself in a difficult predicament because of that. No refund was offered though literally zero internet was used Second time the internet worked but it was 100Kb despite the pr…" - Leonzzz2
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst eSIM for China
Don’t even trouble yourself with this sim. It’s hard AF to get it downloaded and functional! On a 19 day trip I had service really only while on the trains sadly the rest of the time I didn’t have service. When I got to Shanghai I was able to trouble shoot with them on the app but then only had service for a few hrs. ABSOLUTELY TERRIBLE!!!!!!!!!
Pésimo servicio
Horrible el servicio de soporte! No solucionan absolutamente nada. No pueden saber por qué la línea no tiene señal, seguí todos los pasos sin éxito alguno, me dicen que me van a contactar para ver qué pasa y hace más de 2 horas estoy esperando! Es una falta de respeto. Te arruina el viaje teniendo que estar intentando resolver un problema. Todo lo que te responde el personal de apoyo son mensajes pre determinados. Pésimo servicio de soporte. Horrible experiencia.
Terrible service
We paid for one month, the connection was awful and it got disconnected after 4 days and had to spent two hours to figure out it got disconnected and they couldn’t resolve the issue so far.
Terrible customer service
I had a plan for one day that was supposed to be 20 days in Kosovo. It’s was canceled by you guys for no reason. I reached out through the text service and was told I’d get a supervisor, last Friday. I’ve literally texted every wand nobody answers now!
Scam
Sent an expired code. “Help” email is invalid. Scam
Never issued a refund
DONT use them, the e-sim the provided was not compatible so I reached out immediately asking for a refund. I had to contact several times speaking with several different people in the app or on email for them to say they’ll issue it and never do. DONT DO IT
Would rate 0 starts if possible. Scam
Bought ESim twice;
First time it didn’t even work and I found myself in a difficult predicament because of that. No refund was offered though literally zero internet was used
Second time the internet worked but it was 100Kb despite the promise of 5G. The bot assistant provided no help and again did not refund me.
As a result I wasted $60 for something completely useless.
I guess it’s a scam: they take money and provide nothing in return
First time it didn’t even work and I found myself in a difficult predicament because of that. No refund was offered though literally zero internet was used
Second time the internet worked but it was 100Kb despite the promise of 5G. The bot assistant provided no help and again did not refund me.
As a result I wasted $60 for something completely useless.
I guess it’s a scam: they take money and provide nothing in return
Do not use
The company couldn’t set up the ESIM properly. Mine stopped working after following their instructions. Their further instructions unlinked my contacts. Do not recommend
Fast for 2009….
Most websites say this is considered a top tier eSIM. Not sure if these articles were from 15 years ago but Holafly speeds suck in Japan. I’ve had better luck just turning Verizon back on. 17 pro max so I not it’s my phone. Hotel WiFi has been fine but Holafly feels like 3g speeds.
Charged me and complex setup instructions
Waste of money. Installed and the setup was complex. Not texting any confirmation emails even though they charged me
Trash
Dont waist your money paid for it only to be told i hd to be in my country of origin to order it so i could use it in the country i was going to
Bad slow service in Europe
Terrible service in Barcelona, South France and Italy. Very slow.
Poor Connection entire 14 day trip
I came to Japan for 2 weeks and since the first day I realized this eSIM barely allows me to use Google Maps. I cannot even see videos on my social media or post something without needing to connect to WiFi. I can’t believe it was a horrible experience and I totally suggest looking for other better option than this. Also, I got the most expensive plan they’ve offered and it still was pretty bad. Waste of my money
Terrible customer service
I purchased a 2-day plan for $10.41 USD, but when I checked the available ESIM, it showed I had only bought 1 day. When I contacted support, they kept me waiting for almost 2 hours and never responded. When I messaged them again, they refused to help. This is not what the reviews reflect. Save your time and money people
Slow browsing
Very slow browsing experience and apple pay is not working.
Pésimo servicio
Pague $26 dólares para tener internet en mi teléfono por 10 días y me tocó pagar otra aplicación para poder moverme, ya que holafy se demoraba en cargar o no cargaba y el Google maps era demasiado lento. Aparte estoy en Estados Unidos y todas las búsquedas en Google me salían de Japón. Estuve con servicio al cliente y por "ayudarme" me hicieron borrar todo mi historial del wifi. Nunca más vuelvo a usar holafly. Eliminado de mi celular.
Terrible
Absolutely terrible- didn’t work in China for me or my boyfriend, thankfully I got a voucher for that and my money refunded. However, then I used the voucher to get an eSIM for Guatemala a week and a half later and then it couldn’t connect again! So so frustrating especially when you just land in a new country and customer service just has you resetting your phone over and over again
Useless in Europe
I used it in Colombia, Japan, and the Dominican Republic and it was perfect. Now im in Europe and it is so slow and doesn’t work! I had to get a ESIM from another company and the other one actually works. Don’t use in Europe, but it works perfectly fine in the rest of the World.
Don’t use in the Caribbean islands
This app is a scam. The services it provided were faulty, and I never received a refund. I strongly advise against using this app
Nothing but problems
Should be easy, it’s been a disaster and waste of valuable time while on vacation
Horrible service
I never leave reviews, but this made me leave on this company. Try to make me do things over and over and over to make something work. My service stopped right as I got to Europe. It didn't work for a couple days. I had to buy a separate service in the meantime. they said they would get it fixed and have not I would not recommend getting this if you are traveling abroad. Way too many problems. The person I was with as well. The towers went down while they were and they got their service fixed again, but it doesn't work anymore. Horrible service.
Wrong Services
Service clearly states that it’s unlimited data. However, around 5 pm of my day one, the data got super slow and made my commute search terrifying.
Abysmal customert service
Doesn’t work and the customer service is beyond abysmal. Utterly useless waste of time - not fit for use in any way.
Don’t do it
We use the service several times and it was just OK.
Now we are in the Philippines and it’s worthless. I’ll never use the service again. It’s horrible.
Now we are in the Philippines and it’s worthless. I’ll never use the service again. It’s horrible.
Getting worse every trip
It was good but with every trip the connection getting worse the service getting worse i have landed and now more than 2 hour and i still can’t connect
Horrible customer support
I have been trying for 90 minutes to connect with a team member because their eSIM has failed. They have the worst customer service and their product isn’t even working when it should be. Incredibly frustrating and a waste of money
Stay away
If it works you’re lucky but the second you have an issue expect zero customer service. I bought an unlimited USA eSIM and they sent me a QR code for China. Like what? Nobody will respond on any channel and you basically wasted money due to an issue on their end. I’m really upset.
AVOID AT ALL COSTS
I was using for a week in the Netherlands with no issues, but then my service suddenly stopped working. I followed the instructions in the FAQ, and when that didn’t work, I contacted customer service three different times to no avail. The chat bot literally ghosted me all three times. I highly doubt I’ll even be able to get a refund. Please, spare yourself the trouble and DO NOT USE THIS TERRIBLE SERVICE. Beyond abysmal customer service and now I’m stranded in a foreign country without cell service after wasting over $100 dollars.
Stranded in Rome
Service was working all morning on our first day then 4-5 hours of no service and to make matters worse, customer service couldn’t be bothered to answer our messages. We tried everything for self service resolution but nothing worked.
I’m asking for a refund
I’m asking for a refund
DO NOT USE THIS
I bought a 15 day plan for my travels in China. On day 12 it just stopped working. I tried contacting their customer service and they just ghosted me. This is the worst possible scenario since I need the cellular data to travel. Do not use this company, I have no idea why this app has such great reviews when the customer service is atrocious and the one service they provide stops before my full use. Never using this again
didn’t work
went to lima peru and never got it to work. 3g the whole time and didn’t even work. it said unlimited and it didn’t even work… just trash what’s even the point of this company if it can’t even work in THE CAPITOL OF THE COUNTRY????
Doesn’t work, poor service
The global plan didn’t work in Switzerland. Support was all through AI bots and didn’t solve the problem. Money down the drain. No refund despite escalation through levels of tech support and still no functionality.
Customer service?
This has turned into a 3 hour + ordeal with their non responsiveness and they told me they would get me a new eSIM because mine isn’t working correctly in Rome. It’s been an hour since they told me that alone and I’m still waiting to be helped and responded to. Really disappointing.
Customer service
The worst
If I could rate this as a 0, I would.
This app is horrible. I flew to Aruba and activated my service prior to arriving. My service worked briefly for a few hours, then stopped all together. I got the unlimited plan for 5 days. I attempted to contact customer support, but they keep sending me to an automated bot named “Emma”. Emma is horrible and will not help you at all. She also will tell you she is going to get a human you can talk to, but she will never send anyone to speak with you. Holafly does not have a phone number you can call either. DO NOT BUY FROM HERE.
Zero Reliability! No Customer Support! Good Luck!
I strongly do not recommend this service.
The product failed to deliver the basic functionality that was paid for. I purchased a seven day plan, yet the service only functioned for three days. This constitutes a clear failure to provide the advertised service.
When the service stopped working, customer support was ineffective and obstructive. I was routed through what is presented as live support, but in reality appears to be an automated system that repeatedly requested incremental information. This created unnecessary delays and prevented timely resolution.
The troubleshooting process was excessively burdensome and unreasonable. I was required to complete numerous steps, including repeated device restarts and submission of screenshots, despite having no working internet connection. This consumed over two hours without any resolution.
The escalation process is equally ineffective. It cycles through procedural steps without producing any meaningful support outcome. There is no clear ownership of the issue and no accountability for resolving it.
This service proved to be unreliable at a critical moment when I needed connectivity to seek medical attention. As a result, I was forced to purchase an additional plan, which also failed to function.
At this point, I have paid for services that were not delivered. This is unacceptable from both a service reliability and consumer protection standpoint.
I have formally requested a refund and expect a prompt resolution.
The product failed to deliver the basic functionality that was paid for. I purchased a seven day plan, yet the service only functioned for three days. This constitutes a clear failure to provide the advertised service.
When the service stopped working, customer support was ineffective and obstructive. I was routed through what is presented as live support, but in reality appears to be an automated system that repeatedly requested incremental information. This created unnecessary delays and prevented timely resolution.
The troubleshooting process was excessively burdensome and unreasonable. I was required to complete numerous steps, including repeated device restarts and submission of screenshots, despite having no working internet connection. This consumed over two hours without any resolution.
The escalation process is equally ineffective. It cycles through procedural steps without producing any meaningful support outcome. There is no clear ownership of the issue and no accountability for resolving it.
This service proved to be unreliable at a critical moment when I needed connectivity to seek medical attention. As a result, I was forced to purchase an additional plan, which also failed to function.
At this point, I have paid for services that were not delivered. This is unacceptable from both a service reliability and consumer protection standpoint.
I have formally requested a refund and expect a prompt resolution.
Horrible!!
Robo total!! No usen esta, hay de mejores y más legales.
Scammer app
Holafly is a scam. I purchased 2 ESims because I was getting deployed to Japan and it didn’t work with my phone so I requested for a refund and I received a refund for one after 10 business days and then I couldn’t get the other one. I submitted a second refund ticket and didn’t receive it. I waited a month and still nothing. I requested for another refund and they emailed me and said I finally got it jokes on this app they actually took another 94$ and sad it was a refund.
Россия - пишется с большой буквы!!!
Цены заоблачные, разработчики тупые. Сразу удалил нафиг.
Not User Friendly
I am living in Italy for a few months, so I decided to purchase an eSIM through holafly. For the first month, it worked perfectly fine, but I took a trip out of the country and when I arrived back the eSIM no longer worked. I troubleshooted with their ai responses for hours and nothing was solved. I was asked if I wanted a refund and I said no, but they initiated a refund anyway. Their customer support is completely ai automated and impossible to work with.
Make an issue bigger
They don’t really try to help you when you have an issue and they don’t take responsibility or accountability when an issue was caused by their auto installation eSIM. So be aware and proceed with caution. Specially when you purchase multiple days or even weeks.
Slow
Monthly unlimited plan does not support calls or SMS. Been to Korea and Japan and it was very slow, especially in Korea. I’ll never buy from them.
Extremely confusing site
It thinks I'm living in Spain wouldn't accept my credit cards because of that. It sends me emails in Spanish when I made the application in English and all I wanted was a European eSIM with the app is
Hopeless
Hopeless
Go else where
Bad service and they keep charging me
Didn’t work for me
Came to St. Martin and didn’t have internet. The signal said I have “4g”. But nothing. Was on the chat line with them for 76 minutes. Then they wanted me to reset my phone to factory settings. Smh. Told them “ refund my dinero”.
Barely usable in Brazil
Purchased unlimited eSIM for 1 week in Brazil. Spotty coverage, “5G” not living up to advertised 5G speed, at times felt like 3G. Sometimes would work, other times would not. Couldn’t load Uber, QR code menu’s, pay for items using Apple Pay (stated no network connectivity), was mostly reliant on free WiFi and the hope I’d get good service. Customer service unhelpful when asked for refund.
Absolutely horrible customer service
Worst customer service, eSIM didn’t work and they d!cked me around for over an hour and didn’t solve anything.
Monthly plan for Japan is very broken
TLDR: do NOT recommend Holafly for Japan at all.
I am using an iPhone 13 mini while traveling in Japan when I got Holafly as my data provider. It’s not hard to set up and I bought the monthly plan. However the signal has been very spotty from the moment I started using it. I actually stuck with it for over two weeks at first contacting the service line multiple times to check my set up everything was properly set up since day one, but 90% of the time my signal is “no data” or 3G. Occasionally I’d get LTE or 4G, but it would change to no signal or 3G very quickly within minutes.
After many tries and realizing my friends in the same area actually have good internet, I decided to give up and went with other carriers. Customer service were only able to give me credit and not refund, which is a pity. Now that I switched I wonder why I stayed with them for over two weeks. Constantly looking for WiFi was such a waste of time and energy. Go with other carriers in Japan for now people!
I am using an iPhone 13 mini while traveling in Japan when I got Holafly as my data provider. It’s not hard to set up and I bought the monthly plan. However the signal has been very spotty from the moment I started using it. I actually stuck with it for over two weeks at first contacting the service line multiple times to check my set up everything was properly set up since day one, but 90% of the time my signal is “no data” or 3G. Occasionally I’d get LTE or 4G, but it would change to no signal or 3G very quickly within minutes.
After many tries and realizing my friends in the same area actually have good internet, I decided to give up and went with other carriers. Customer service were only able to give me credit and not refund, which is a pity. Now that I switched I wonder why I stayed with them for over two weeks. Constantly looking for WiFi was such a waste of time and energy. Go with other carriers in Japan for now people!
Doesn’t work
Worked last year but this year I bought it and I have no service and customer service is impossible to work with. I do NOT recommend this service to anyone who actually wants to be taken seriously. I bought one, it didn’t work, they cancelled it and gave me a voucher, I bought another, it didn’t work, I got sent one by customer service which did end up working, BUT THEN THEY CANCELLED IT?
Bad service. Bad customer service
They shut off mine and my partners cell service on the same day from the same glitch right after we renewed. Then refused to do anything about it.
Of course after I leave a review they try to claim, in this public forum, that they would help me. But they did not. And I asked several times to make up for the trouble they caused. They refused.
Of course after I leave a review they try to claim, in this public forum, that they would help me. But they did not. And I asked several times to make up for the trouble they caused. They refused.
+ 16 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)