Review Insights · App Store
Homebase: Scheduling & Payroll
Pioneer Works, Inc. · 92,205 ratings · ★ 4.8
4.8
★★★★★
92,205 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"homebase"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Absolutely Horrible. Every decision, every change in this app is made by an algorithm. Their customer service is completely useless. Yes you can chat (forget about actually speaking )with a rep but they claim they can do nothing to help you and then blame the a…" - PjimmyF
2
"update"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Latest update is terrible. Well, as always the app is slow and laggy. But with the latest update there are notification badges when there is nothing to catch up on. No time off requests, no messages, nothing at all. Then it constantly tells me I have notifications …" - eatpoo1980456
3
"nothing"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Absolutely Horrible. Every decision, every change in this app is made by an algorithm. Their customer service is completely useless. Yes you can chat (forget about actually speaking )with a rep but they claim they can do nothing to help you and then blame the a…" - PjimmyF
4
"clock"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Buggy AF. All push notifications are turned off and yet I still get annoying notifications every fifteen minutes telling me to clock in for my shift. We don’t not use Homebase to clock in with. Avoid this app and find an alternative!!!" - MattBorg13
5
"work"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Latest update is terrible. Well, as always the app is slow and laggy. But with the latest update there are notification badges when there is nothing to catch up on. No time off requests, no messages, nothing at all. Then it constantly tells me I have notifications …" - eatpoo1980456
6
"better"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Latest update is terrible. Well, as always the app is slow and laggy. But with the latest update there are notification badges when there is nothing to catch up on. No time off requests, no messages, nothing at all. Then it constantly tells me I have notifications …" - eatpoo1980456
7
"money"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Latest update is terrible. Well, as always the app is slow and laggy. But with the latest update there are notification badges when there is nothing to catch up on. No time off requests, no messages, nothing at all. Then it constantly tells me I have notifications …" - eatpoo1980456
8
"support"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Won’t let me sign in anymore. Recently the homebase app logged itself off and when I enter my email and password, the app just loads forever. I know the password is right as I can sign in on the website and also I have an Iphone 6, please update support for this softwar…" - kurt2316
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Absolutely Horrible
Every decision, every change in this app is made by an algorithm. Their customer service is completely useless. Yes you can chat (forget about actually speaking )with a rep but they claim they can do nothing to help you and then blame the algorithm. If you’re looking for an app like this avoid HomeBase at all costs.
Buggy AF
All push notifications are turned off and yet I still get annoying notifications every fifteen minutes telling me to clock in for my shift. We don’t not use Homebase to clock in with.
Avoid this app and find an alternative!!!
Avoid this app and find an alternative!!!
Loser
this app sucks, it glitches all the time!
tablet update missing clock display??
recent tablet update missing clock display???
Ukg is better
Really inconsistent with the money they lend you, sometimes I get an update on the app after a work shift, that I have money to borrow, and I go to the app and nothing there,happens all the time even after updating.
Bad
Gave me a pop up to review the app and it brought me out of homebase to review. Desperate and unworthy of a good review for not giving me a choice to say no.
Won’t let me sign in anymore
Recently the homebase app logged itself off and when I enter my email and password, the app just loads forever. I know the password is right as I can sign in on the website and also I have an Iphone 6, please update support for this software.
Bug after bug
I haven’t been able to use this app since I paid for it, it won’t show any of my team members when I try and schedule someone. Called Customer Support and got told that’s just an iPhone issue.
So when I asked to cancel my prescription, I got all I paid for a year so I’m stuck with it. Not very happy all I want is for it to work.
So when I asked to cancel my prescription, I got all I paid for a year so I’m stuck with it. Not very happy all I want is for it to work.
Not worth it
They tell you employees can clock in & out on the app but they actually can’t unless you pay 30$ a month. Not worth it in the slightest!
Zero stars should be an option. Toast is better.
Won’t let me add my own back account. Forces you to sign up through plaid. My bank isn’t supported by plaid. This app is horrible. Also in order to access your money early your bank account has to be over $200. If I had $200 I wouldn’t need to access my early pay
Do NOT have two jobs on here
Been using this app for a while with one job and it worked just fine. Recently got a second job that uses the same app, but wasn’t able to set a separate availability for Job #2.
Support wasn’t helpful at all. Turns out you’re only allowed to have ONE availability schedule even if you have multiple jobs/locations on the app/website so someone’s always going to have the incorrect availability. According to them, there is no workaround to add location-specific availability, which seems ABSURD since they advertise usability with multiple locations and it lets me switch between jobs in the app/website already. It even lets me select who the availability is for, but it still syncs globally. This should ALREADY be a feature. Please fix this ASAP.
Support wasn’t helpful at all. Turns out you’re only allowed to have ONE availability schedule even if you have multiple jobs/locations on the app/website so someone’s always going to have the incorrect availability. According to them, there is no workaround to add location-specific availability, which seems ABSURD since they advertise usability with multiple locations and it lets me switch between jobs in the app/website already. It even lets me select who the availability is for, but it still syncs globally. This should ALREADY be a feature. Please fix this ASAP.
Latest update is terrible
Well, as always the app is slow and laggy. But with the latest update there are notification badges when there is nothing to catch up on. No time off requests, no messages, nothing at all.
Then it constantly tells me I have notifications in the My Requests section when I do not.
Quit messing with things that work. Leave them be. If you want to fix something, get better servers that don’t lag all the time. Time is money and your software wastes plenty of it.
Then it constantly tells me I have notifications in the My Requests section when I do not.
Quit messing with things that work. Leave them be. If you want to fix something, get better servers that don’t lag all the time. Time is money and your software wastes plenty of it.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)