Review Insights · App Store
Housecall Pro: Field Service
Codefied Inc. · 27,192 ratings · ★ 4.6
4.6
★★★★★
27,192 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
12 negative reviews mention this · 26% of all complaints
★★★★★ "Don’t update. Every update gets more and more inconvenient" - person32432
2
"call"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Sorry excuse for an app. This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to u…" - Housecall and my villain arc
3
"every"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Sorry excuse for an app. This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to u…" - Housecall and my villain arc
4
"phone"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Annoying. These people call you non stop trying to get you to do a demo super annoying as a busy owner picking up random phone numbers thinking it’s potential clients." - ozzypickz
5
"work"
9 negative reviews mention this · 19% of all complaints
★★★★★ "wow. Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the …" - sargotally
6
"been"
8 negative reviews mention this · 17% of all complaints
★★★★★ "wow. Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the …" - sargotally
7
"service"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Will spam you every day. Be warned. They will spam you with nonsense like AI answering service loan service seminars that cost extra and several other things. They are so bad that they’re telemarketers use fake phone numbers that look local as you quickly learn to…" - carpet yogi
8
"issues"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Do not use….. I don’t even know where to start. This is, without a doubt, the worst field application I’ve ever used. It’s unreliable, frustrating to work with, and the issues are severe enough that they’re literally costing me money. The worst part is …" - A_1963
9
"bugs"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Sorry excuse for an app. This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to u…" - Housecall and my villain arc
10
"customer"
7 negative reviews mention this · 15% of all complaints
★★★★★ "wow. Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the …" - sargotally
11
"business"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Every update has an issue. I love the concept of this app. As a business owner it’s great to have everything in one app. That being said - it’s great when it works . And that’s the issue - every single time there’s an update it literally makes this the most useless a…" - TonyaRoark1
12
"software"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Every update has an issue. I love the concept of this app. As a business owner it’s great to have everything in one app. That being said - it’s great when it works . And that’s the issue - every single time there’s an update it literally makes this the most useless a…" - TonyaRoark1
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
wow
Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the app the first day and still finished the job and got out alive. After work i spent time checking off lists and doing what was necessary to finish the job in the app. but at that point it was 5:30 snd I hot out at 4:30 so all this app did is waste an hour of my day. Thanks. Im sure its doing more for others but as a guy throwing materials up it makes no sense. I think this is more for the customers and making communication easy..?
Do not use….
I don’t even know where to start. This is, without a doubt, the worst field application I’ve ever used. It’s unreliable, frustrating to work with, and the issues are severe enough that they’re literally costing me money.
The worst part is that switching to another platform is not a simple process once you’re invested. Think carefully before choosing this app-you may find yourself stuck with a product that creates more problems than it solves.
The worst part is that switching to another platform is not a simple process once you’re invested. Think carefully before choosing this app-you may find yourself stuck with a product that creates more problems than it solves.
Sorry excuse for an app
This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to use this app for my job and to keep my livelihood. To anyone at Housecall pro who actually cares at all, you try using this garbage app for 2 months straight to make a living. Every single thing you can’t consider while sitting behind your computer in the comfort of your AC would be taken into account instead of having couch surfers guessing and acting like they understand that a plumber doesn’t want to have to schedule a job to his teammates for an estimate they were on 5 seconds ago. Why not just keep the original team scheduled this is not helping anyone.
Annoying
These people call you non stop trying to get you to do a demo super annoying as a busy owner picking up random phone numbers thinking it’s potential clients.
Don’t update
Every update gets more and more inconvenient
Will spam you every day
Be warned. They will spam you with nonsense like AI answering service loan service seminars that cost extra and several other things.
They are so bad that they’re telemarketers use fake phone numbers that look local as you quickly learn to quit answering calls from Colorado
All we wanted was a scheduling app and they do a great job at that
They are so bad that they’re telemarketers use fake phone numbers that look local as you quickly learn to quit answering calls from Colorado
All we wanted was a scheduling app and they do a great job at that
Don’t waste your time
The name of this app should be House call blow because it blows
Nightmare
What a nightmare from start to finish. Not only was I misinformed by the sales person about what was possible with this app, not a single feature worked correctly. When I reached out I was connected to the support team that walked me through everything I already knew on my own and said, wow that’s weird. Main reason for signing up was the ability to send flyers to my customers to inform them on the importance of maintenance. During my on boarding call the guy sounded like I was speaking another language and said he’s going to see if they can create something special for me. When that was the whole reason I signed up. Then I was told by the cancellation guy it was possible but for an additional fee. Three different people, sales, on boarding and cancellation and I got three different answers from each. I’d stay as far away from this app as possible
Expensive
A very expensive system
Lags a lot and bugs out
Pictures take forever to upload. I’ll have 5G UW full bars and my speed test show over 400mbs download speed
Just looking at the job a warning says “network unstable” it makes no sense
Send me an invoice for an estimate. I have to send it twice in order for the customer to receive what I sent. It seems like it’s gotten worse with it’s “Update”
Just looking at the job a warning says “network unstable” it makes no sense
Send me an invoice for an estimate. I have to send it twice in order for the customer to receive what I sent. It seems like it’s gotten worse with it’s “Update”
Latest update is a disaster
The website for those company has always been slow and a chore to use. After the latest update to the app it’s now slower than molasses as well.
Confirming this is still the case.
Confirming this is still the case.
Recent update
App not loading correctly unable to start or stop jobs photos getting deleted notes getting deleted. Need them to fix the app.pleaseeeee
Update
After updating the application, the photos added to the work cease to be displayed, but if you open the client and open all the works there, you can see the photos and it is very convenient that before that it was more convenient to go to the work itself or see the photos that were added to this work
E
Need to build accept payment better
We tried so hard to make this work
My husband and I used this for three solid weeks and had over five on-boarding zoom sessions to try and figure this software out, but it does not have an easy natural flow to it. I chatted with a customer service rep today and asked the simple question-why can I not schedule a customer after creating a job? And she responded. The mobile app is not as supported as the desk top version so you have to save the job, go back to the dashboard, click “needs attention”, click unscheduled, find the customer and then schedule them. Why in the world would this simple function take five extra steps? To schedule the customer you just created a job/estimate for?! This is just one example of manyyyy that does not make any sense in the work flow scheme. The whole system is messy as if someone designing this program never actually used it themselves. There are lots of different avenues to create estimates, jobs, invoices and each avenue has different restrictions as far as scheduling and sending estimates and it’s so confusing to know what route you’re supposed to take. If you do get lucky and click the right progression of buttons, good luck to you because you will never remember what you just did. My husband and I are in our 30s and very familiar with technology. We have both coded and created websites and still, this software makes no logical sense. With it being around since 2013 I thought it would be so much further along with basic functions. We wanted this to work SO BADLY because we are drowning with an overflow of customers in our business and HCP does really well in some things, but we just don’t have the time to figure out this labyrinth. Most people going out to do house calls are mobile and are using their mobile phones and iPads so why is this system so lacking in the mobile version? It doesn’t make any sense.
lot of bugs.
There are a lot of bugs. After the update, it's impossible to access the client card. It's impossible to track quotes properly. Everything is in one list-those scheduled, those pending, and those already repaired a month ago-which is incredibly inconvenient.
Major Update Broke Important Features We Use Daily
I’ve been a loyal Housecall Pro customer for around 5 years, but after the major update about a month ago, the platform became significantly worse for our business operations.
This review is not about small bugs. These are core operational problems that still have not been fixed.
1. Deposit option disappeared
We used the deposit feature constantly in our daily workflow, especially for parts ordering and customer approvals. After the update, this functionality became limited or disappeared in ways that disrupted our process completely. For a field service company, this is a critical feature.
2. Reporting became much worse
After the update, many important reporting columns and data views disappeared. Reporting is one of the most important parts of managing a service business, and now it feels incomplete and unprofessional compared to before. We lost visibility into information we relied on every day.
3. Messaging/phone system is still broken
This has been a major issue for a long time and still has not been resolved.
We use multiple tracking phone numbers through Housecall Pro for Yelp, Google, and other lead sources. When a customer calls us, we manually create their profile and communicate with them through the customer account inside Housecall Pro.
The problem is:
sometimes customer replies come into a completely different message window, even though it’s the same customer and same phone number.
So our team sends messages from the customer profile thread, but customer responses appear in another separate empty thread. This creates confusion, missed communication, duplicate conversations, and looks extremely unprofessional to both our office staff and customers.
We already complained about this issue multiple times last year and this year, but nothing meaningful has changed.
Honestly, it feels like these updates were released without properly thinking about real service businesses that rely on this software every day.
Very disappointing experience lately.
1 star until these issues are properly addressed.
This review is not about small bugs. These are core operational problems that still have not been fixed.
1. Deposit option disappeared
We used the deposit feature constantly in our daily workflow, especially for parts ordering and customer approvals. After the update, this functionality became limited or disappeared in ways that disrupted our process completely. For a field service company, this is a critical feature.
2. Reporting became much worse
After the update, many important reporting columns and data views disappeared. Reporting is one of the most important parts of managing a service business, and now it feels incomplete and unprofessional compared to before. We lost visibility into information we relied on every day.
3. Messaging/phone system is still broken
This has been a major issue for a long time and still has not been resolved.
We use multiple tracking phone numbers through Housecall Pro for Yelp, Google, and other lead sources. When a customer calls us, we manually create their profile and communicate with them through the customer account inside Housecall Pro.
The problem is:
sometimes customer replies come into a completely different message window, even though it’s the same customer and same phone number.
So our team sends messages from the customer profile thread, but customer responses appear in another separate empty thread. This creates confusion, missed communication, duplicate conversations, and looks extremely unprofessional to both our office staff and customers.
We already complained about this issue multiple times last year and this year, but nothing meaningful has changed.
Honestly, it feels like these updates were released without properly thinking about real service businesses that rely on this software every day.
Very disappointing experience lately.
1 star until these issues are properly addressed.
Last update
Photos doesn’t work correctly,no any button for finish job
Do Not Sign Up for this app
You have to call the billing team to cancel this app. They will call you back in 1-3 business days. If that’s not sketchy in this day and age than nothing is.
Also their AI chat just gets you to a web site. No chat.
This company is supposed to handle your business. It cannot even handle its own business. Garbage!
Also their AI chat just gets you to a web site. No chat.
This company is supposed to handle your business. It cannot even handle its own business. Garbage!
Update
The new update sucks. Used to be able to see my estimates and when I was assigned to something by my co workers. Now I can’t. Before the update it was amazing
Scam
Asked multiple times to cancel still hasn’t been canceled weeks later just got a charge for 104$.
Use jobber
Just use jobber, it’s way better. House call pro
Horrible company
Terrible company, software is overpriced with a lot of billing and technical issues. They also will change your plan pricing without notification and then refused to refund you. Horrible customer service also.
I would highly recommend not using.
Edit.
Here's an add-on to the response below. They also emailed me and this is what I sent them. They are not transparent or clear. Their customer service basically lies and misleads, and then they go through the scenario of different things not to let you cancel and to keep over charging by playing dumb and shifting blame.
Final Notice: Immediate Subscription Cancellation, Billing Dispute, and Escalation
I am writing to formally log my strong disagreement with your assessment of this situation and to address a persistent lack of transparency and operational integrity regarding your billing practices and customer support. Your support team lies, misleads and shifts blame between each other or departments as a tactic.
I was explicitly told by your team I could pick the plan after the promotion. I was advised it was the $79 plan. When I caught the mistake that your company changed it to the 329. I contacted them was told they apologize and we're going to credit me & change it to the correct one.
To clarify the timeline of events:
• March 2026: I contacted your support team after discovering dual charges of $329. I was explicitly assured by your representative that my account would be downgraded to the lower-tier plan and that a refund would be processed.
• Subsequent Months: Relying on that assurance, I expected the correction to take effect. Instead, I was charged the $329 fee again. When I contacted support a second time, the representative prioritized shifting blame by citing a message your system allegedly sent.
• Systemic Software Failure: I demonstrated in real-time that your platform's messaging system is defective; notifications do not populate on mobile devices, and messages only appear if a user manually digs into the desktop interface. Rather than addressing this technical glitch, the representative disconnected the call, forcing me to restart the queue and explain the issue to a new agent.
• Continued Negligence: Following that interaction, your team attempted the exact same workflow-sending critical account confirmation links through the same broken internal support chat that fails to send external notifications. Had I not manually audited the software, I would have been billed incorrectly yet again.
Now, despite my explicit, verbal, and written directives to fully terminate my account, I am receiving communications stating that my cancellation is "not finalized."
Please be advised of the following:
1. Account Status: Consider this email my third and final notification that my subscription is entirely canceled. Under no circumstances are you authorized to attempt further charges against my payment method.
2. Financial Dispute: Due to your system's technical failures and your team's failure to execute the downgrades promised in March, I am contacting my financial institution to initiate a formal dispute for all overcharges incurred over the last four months. I am also placing a merchant block on your company.
3. Public Advocacy: I have already documented this experience in detailed, negative reviews across Google, Trustpilot, and the Better Business Bureau. I will systematically extend these reviews to Yelp, Angie, Birdeye, Capterra, ConsumerAffairs, and all relevant social media channels, alongside advising my professional network against using your services.
I expect written confirmation within 24 hours that my account has been completely purged from your billing system and that no further automated attempts will be made.
I would highly recommend not using.
Edit.
Here's an add-on to the response below. They also emailed me and this is what I sent them. They are not transparent or clear. Their customer service basically lies and misleads, and then they go through the scenario of different things not to let you cancel and to keep over charging by playing dumb and shifting blame.
Final Notice: Immediate Subscription Cancellation, Billing Dispute, and Escalation
I am writing to formally log my strong disagreement with your assessment of this situation and to address a persistent lack of transparency and operational integrity regarding your billing practices and customer support. Your support team lies, misleads and shifts blame between each other or departments as a tactic.
I was explicitly told by your team I could pick the plan after the promotion. I was advised it was the $79 plan. When I caught the mistake that your company changed it to the 329. I contacted them was told they apologize and we're going to credit me & change it to the correct one.
To clarify the timeline of events:
• March 2026: I contacted your support team after discovering dual charges of $329. I was explicitly assured by your representative that my account would be downgraded to the lower-tier plan and that a refund would be processed.
• Subsequent Months: Relying on that assurance, I expected the correction to take effect. Instead, I was charged the $329 fee again. When I contacted support a second time, the representative prioritized shifting blame by citing a message your system allegedly sent.
• Systemic Software Failure: I demonstrated in real-time that your platform's messaging system is defective; notifications do not populate on mobile devices, and messages only appear if a user manually digs into the desktop interface. Rather than addressing this technical glitch, the representative disconnected the call, forcing me to restart the queue and explain the issue to a new agent.
• Continued Negligence: Following that interaction, your team attempted the exact same workflow-sending critical account confirmation links through the same broken internal support chat that fails to send external notifications. Had I not manually audited the software, I would have been billed incorrectly yet again.
Now, despite my explicit, verbal, and written directives to fully terminate my account, I am receiving communications stating that my cancellation is "not finalized."
Please be advised of the following:
1. Account Status: Consider this email my third and final notification that my subscription is entirely canceled. Under no circumstances are you authorized to attempt further charges against my payment method.
2. Financial Dispute: Due to your system's technical failures and your team's failure to execute the downgrades promised in March, I am contacting my financial institution to initiate a formal dispute for all overcharges incurred over the last four months. I am also placing a merchant block on your company.
3. Public Advocacy: I have already documented this experience in detailed, negative reviews across Google, Trustpilot, and the Better Business Bureau. I will systematically extend these reviews to Yelp, Angie, Birdeye, Capterra, ConsumerAffairs, and all relevant social media channels, alongside advising my professional network against using your services.
I expect written confirmation within 24 hours that my account has been completely purged from your billing system and that no further automated attempts will be made.
Doesn’t work as expected
Pictures don’t load correctly, it’s full of bugs, you reach out to them and they don’t care neither try to fix it, for $450.00 a month I would want a better service, don’t take the headache just go with a cheaper solution like jobber it’s way cheaper and works about the same.
Worst company ever
Don’t waste your time, houzz pro is better things a knock off version and they hold payments forever
Annoying glitches
There are so many bugs constantly. When call customer service, they take too long to answer and asking you to do so many pointless steps. Many of the support reps don’t even understand half the time and then they transfer you to someone else and you have to start all over again
Scam
Scam
Trash
I swear these guys sold my contact information to third-party because ever since signing up for the trial of house call Pro. I get nonstop phone calls from all kinds of spammers. Selling fake business information and insurance and other BS.
They try.
There are a plethora of issues with Housecall that to my knowledge haven’t been addressed despite many reportings. You cannot differentiate phone numbers for tickets besides: Home, Mobile, Work. They get rid of useful information such as when homes were built. Too many unanswered issues with no resolve.
Will not leave us alone!!
I downloaded this app to check out and currently don’t even have the app and they still call me about 2 times everyday even after telling them to stop calling me and to take me off the list.
Horrible software
As a technician I have been using this app for two years now it has not made life an easier, the app has countless connectivity issues when I have full service and even on wifi, the billing does not update when extra work or repairs are done. Do not use this platform it will not streamline anything except headaches and frustration
Tired of logging in
Every 2 minutes I have to life back in- this makes this app almost worthless. I pay almost 200$ a month and I can’t get anyone to fix the issue-
Jesse
There have been a lot of bugs. App closing out, and I have to sign in every-time I open it
Onboarding
I was going to go with this company until it came time to onboard. I was waiting by my phone for the call. The phone never rang then I got a text from somebody that said we just tried to call you. After I texted back that said nobody tried to call me. I got ghosted. So I went somewhere else.
No go
App doesn’t have same options and features as the desktop version. Now the desktop version is the same as the app
App problem
After last updete app is freezes mostly every time you try to use it. Have to restart the app. I use latest iOS and latest phone what’s the problem?
Horrible
Constantly have to restart the app to get anything to load. Pictures take forever to upload. Extreme letdown of an app.
Owner
It is so hard to find a estimate when a customer has multiple estimates
To many locks. As a field technician it is difficult to operate in rural areas with this software
Unwieldy
Disappointing Support Experience
The app looks useful, but customer support was the problem. I explained the issues clearly and followed up, but they didn’t offer real troubleshooting or a solution. It felt like they weren’t interested in helping.
Good potential bad realization
It’s suks when you put message to cx
Then go to another page for checking details
Then go back and all text is gone
Messages not updated I don’t see some messages
Then go to another page for checking details
Then go back and all text is gone
Messages not updated I don’t see some messages
Sold my email
I never got junk mail until I signed up for this now I’m getting things from everyone under the sun Wokelish, World Tribune, NRSC.
Plus the guy called my phone every day 3 times a day when all I did was download it to see what it was all about. I saw it and didn’t like it stop.
Plus the guy called my phone every day 3 times a day when all I did was download it to see what it was all about. I saw it and didn’t like it stop.
Lack of support
5 phone calls to get a faulty card reader replaced and still not replaced, wait times to talk to someone 15-25 minutes, not good for small outfits, very disapointed
Terrible….do not use
The very first transaction they decided to hold pending we provide them pictures of the completed work, The date the job will be completed and a copy of the builder’s/clients state issued identification. I lost an entire workday trying to find someone to talk to but everyone is always “busy and they’ll call you back”. I ended up having them to refund the client their $ bc they refused to release it otherwise. They even tried to hold the refund that they never processed.
This was all over a builder trying to pay a draw for the initial phase of the job. This service was a nightmare to say the least
This was all over a builder trying to pay a draw for the initial phase of the job. This service was a nightmare to say the least
Every update has an issue
I love the concept of this app. As a business owner it’s great to have everything in one app. That being said - it’s great when it works . And that’s the issue - every single time there’s an update it literally makes this the most useless app ever . As much as we are paying for this software we shouldn’t have consistent issues . We don’t have the time to constantly be on the phone or chat with someone that offers very little help. I’m over it and and am starting to shop for a new software with an app.
Need to fix
After the last update. When a tech upload photos and go back to the job the photos are missing on iPhones. Able to see them on desktop but this is making them load duplicates as they are not sure if the photos got loaded
Fix the bug
App keeps logging me out every time I close the app.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)