Review Insights · App Store
Hume Health
FitTrack Inc · 55,734 ratings · ★ 4.2
4.2
★★★★★
55,734 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scale"
13 negative reviews mention this · 39% of all complaints
★★★★★ "Does not transfer data to Apple Health. I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design." - EddieUp
2
"apple"
9 negative reviews mention this · 27% of all complaints
★★★★★ "Does not transfer data to Apple Health. I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design." - EddieUp
3
"hume"
9 negative reviews mention this · 27% of all complaints
★★★★★ "Does not transfer data to Apple Health. I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design." - EddieUp
4
"doesn"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Absolute garbage. Unintuitive UI, horrific bluetooth connectivity, either doesn’t connect at all or uploads your partner’s weigh ins to your profile. It’s infuriating and it can take as much as 20 minutes to get a weigh in to properly record and be uploaded …" - Martin B. 10
5
"band"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Band sync. After restarting app multiple times and syncing band endless of times, the steps and sleep data shows like 7 days ago not the current days - very frustrating" - ChrisParj
6
"data"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Band sync. After restarting app multiple times and syncing band endless of times, the steps and sleep data shows like 7 days ago not the current days - very frustrating" - ChrisParj
7
"connect"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Absolute garbage. Unintuitive UI, horrific bluetooth connectivity, either doesn’t connect at all or uploads your partner’s weigh ins to your profile. It’s infuriating and it can take as much as 20 minutes to get a weigh in to properly record and be uploaded …" - Martin B. 10
8
"been"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Info is Good but Otherwise Sucks. IF you can get the app to actually connect and get a real measurement it is really good information. I think I’ve been able to get it to work 3/20x I’ve tried so far. Definitely requesting a refund because it is not worth it." - justpostitidc
9
"health"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Does not transfer data to Apple Health. I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design." - EddieUp
10
"apple health"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Does not transfer data to Apple Health. I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design." - EddieUp
11
"every"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Does not sync. This is the most frustrating app-nothing connects. I don’t use this every single day, but when I want to see how much progress I have made, I have to repair my device that it can never find, delete and download the app again, turn Bluetooth…" - sugablossom12
12
"phone"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Absolute garbage. Unintuitive UI, horrific bluetooth connectivity, either doesn’t connect at all or uploads your partner’s weigh ins to your profile. It’s infuriating and it can take as much as 20 minutes to get a weigh in to properly record and be uploaded …" - Martin B. 10
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Absolute garbage
Unintuitive UI, horrific bluetooth connectivity, either doesn’t connect at all or uploads your partner’s weigh ins to your profile. It’s infuriating and it can take as much as 20 minutes to get a weigh in to properly record and be uploaded to your phone
Band sync
After restarting app multiple times and syncing band endless of times, the steps and sleep data shows like 7 days ago not the current days - very frustrating
Does not sync
This is the most frustrating app-nothing connects. I don’t use this every single day, but when I want to see how much progress I have made, I have to repair my device that it can never find, delete and download the app again, turn Bluetooth on/off again. The most useless piece of junk I have ever purchased. Literally.
Doesn’t work
Terrible app that doesnt work
Constantly malfunctions
I was super excited about having a new tool to track my health and fitness progress, but this scale isn’t it. First, even though it says it can connect to wearables, it does not properly sync the data from Apple Watch/Apple Health. Second, it will randomly have issues with not pairing-like, it will already be paired and say that it’s paired and connected but then when using it, it doesn’t sync with the phone app. Disconnecting and reconnecting, shutting off and back on, etc. does not work. Lastly, one random day, my body water percentage dropped by like 50% and I was really confused and after a couple weeks, I got online and saw others were having the same issue. When I reached out to support, they told me they were already aware this was an issue and were working on it, but it still hadn’t been fixed more than a month later. Extremely frustrating and useless device.
Apple Health broken
For the amount I paid I expected the app to be much more polished. Instead, it’s a pretty awful experience. At first impression it is a bloated mess trying to sell me services out of the gate when I had just given them several hundred dollars. Then the one thing I wanted to do, sync to Apple Health, doesn’t seem to work at all. And their user experience inside the app doesn’t give me any information, if it’s even attempting, to see what the status is, a way to retry. No way am I going to pay a monthly or an annual fee to this company if they can’t get the basics right. Do better and I’ll update my review and buy into your plan.
Nothing works correctly
Battery on the band can go from 70% to 0 overnight. Data from Apple device completely different for steps, don’t really trust anything the scale measured since the band is so off with steps. Totally worthless. Customer support nonexistent. Not available for live chat. Not sure what really works with this system. Overall completely disappointing!!!!!
Connection issues
One day the scale will connect the nex it will not. Have to step on and off the scale 3 to 4 times for connection to work if it connects. Takes 2 weeks to get an appointment for technical support
Every time I try to give 1 star feedback there’s an error
Adding it here instead.
Awful
The app should have been left alone. The ‘new’ version is awful. I’m starting to question if whether what I see - is actually true. Before the update, my metabolic age was my age. After the update, it jumped up by nearly 10 years. Then I went from having little muscle mass to a high amount of muscle mass. This is all after updating the app and not having stepped on the scale since the last time. So numbers, percentages just magically change. Should have left the app as it was.
Bad UX, inaccurate measurements
The app is confusing and aggressively pushes membership. The device itself is not even remotely accurate to what was advertised. It is between 15%-20% off from the professional bmi scale I use at my gym.
Inaccurate waste of money
I’ve had the Hume Pod since October of 2025 and the Hume band since January of 2026. I update my info daily, I workout at least 3-5 days a week, and the Hume products cannot get their info correct. One week they record numbers that make it seem as though I couldn’t get any healthier, and then the next week you’d think I was dying. The band can’t ever seem to keep track of my heart rate whenever I exercise. Highly disappointing products, MASSIVE waste of money! DO NOT BUY THEIR PRODUCTS!! I would NOT recommend anything from this company.
Unable to delete weight
I’m having issues with deleting specific weights on the app. I have tried everything on the troubleshooting standpoint. I reached out to support and they have been giving me runarounds for the past three weeks without a solution. Now they don’t even respond to my email.
Undecided
I was in an accident and had a pelvic external fixator on because I fractured my pelvis. I bought the human band, hoping it would show my progress. It wasn’t showing anything. It told me I was bad even when I started exercising.. Then I realized I probably needed to get the Hume band in order to get the overall picture. After I got the band, it wasn’t tracking my steps decently. I wore my Fitbit just to see. Fitbit was very good at tracking my steps and the human band did not. It was always like a couple thousand steps lower, which is a lot. I really I’m not happy with the way that you can read it. It’s just so complicated to me. It’s very confusing. It tells me that I am severely low on water and I drink a lot of water. I drink more than half my weight in water. I don’t even know what to do. Even though I have been exercising walking after being in a wheelchair for three months, it still doesn’t show that I’m very and gives me a low score. It’s actually kind of defeating. I really wish the charts were easier to read. It doesn’t tell you exactly how you have deep sleep, which is what I really like to see. Overall, I’m just not really that impressed..
Waste of Money
Do not purchase this half baked horrible product. We have had the Hume scale for about 4 months and it constantly shows the weight wrong, so much that the only time the weight shows correctly I get a warning that my weight is significantly below the average weight I normally have, so Hume suggests deleting the weigh in and trying again. Let’s repeat that, when my weight is correct, it says it is wrong, but when it is 3-7 pounds over my actual weight, it says it’s good. The in app rating system shows up to 5 stars. The programmers have set it so stars 1 - 3 give an error, please try again. Hit 4 stars, and it brings up the App Store to leave a positive rating. Hume is a garbage company trying to farm positive ratings from a terrible product. Here’s the 1 star you deserve.
Apple Health activity
I continue to be disappointed that all my activity on Apple health does not sync up with Hume. When will this get fixed?
Not accurate
I got credit for half my steps. Says I only slept 40 minutes instead of 6hrs39 minutes. Was actually awake for 40 minutes. Sorry I made the purchase already.
These products should have never gone to market
These beta products are not worth your time or money. I’ve had multiple app glitches. Customer service is always apologetic but never proactive in telling members, so we waste our time. In 7 months of having both the band and the scale, I still can’t get apple health to connect properly, which I have reached out to customer service about and they admitted that there was a glitch.
Misses activity and sleep all the time
Inconsistent data, it misses all kinds of activity, even sleep. Tells me today I slept for 39 minutes last night. Slept a full 8 hours in reality. But then that wrecks all my data in Hume. My Apple Watch tracks things better. Oh and you can’t leave a review from the app if it’s bad. It “errors”. So I came here. Don’t bother spending all the money.
Integration with Apple Health
For an app that appears to be well conceived, its lack of consistent data sharing with Apple health is disappointing. Activity doesn’t appear and it gives me bad scores for its inability to simply log steps.
Literally the worst
Don’t buy this….
Disappointed
I am very disappointed with my band. In order to get the features I wanted I have to get the pod or pay the annual subscription or wait till the future updates. I feel this band is in the beginning stages and hopefully in the future it will be better. Their ads shouldn’t show features that are not available now.
Worst Tech I’ve ever purchased
This scale has a plethora of Bluetooth pairing issues with the App and devices in general. In fact, Hume support has a well prepared email video response they’ve probably used with 1,000’s of customers admitting it’s a known issue. At the end of the day, unless you don’t mind the aggravation of trying to pair your scale multiple times each time you want to step on it, and literally waste minutes EACH AND EVERY TIME, this scale isn’t for you. As the title suggests, worst tech I’ve ever purchased. Don’t make the same mistake.
Info is Good but Otherwise Sucks
IF you can get the app to actually connect and get a real measurement it is really good information. I think I’ve been able to get it to work 3/20x I’ve tried so far. Definitely requesting a refund because it is not worth it.
Does not transfer data to Apple Health
I thought I would replace my Fitbit scale with the Hume and looked forward to the additional features. Unfortunately the scale doesn’t share weight data with Health. For Fitbit this was by design maybe for Hume it is poor design.
Good but bad
I like the reports but I have to reset the scale every time I get on (weekly) to have it reconnect to my phone. Also, I paid for a subscription but the app lost contact with it. I still need to resolve but dread the customer service…not that Hume is confirmed bad but aren’t they all?
It’s not worth the price
I have been using home since December. The band dies quickly. Every 3 days or so. It’s a bummer when they advertised long battery life. The app is great….. when it actually opens. I just had to delete and reinstall it today for the third time since when I open it, it just never leaves the loading screen. My body pod hasn’t connected to the app since January. I have reset unconnected and reconnected to not avail. It really sucks when you drop over $500 in the band, the pod and the app for a year and it’s not performing even 60% of the time how it should. I would steer clear of take this as a warning.
Meh
Never lets me submit a check in review that it prompts. I think because they are usually low scored. Steps seem to be high and also sleep tracking is not accurate. The workout monitor barely registers. There’s no way to prompt it for adjustments. And overall very disappointing
Bluetooth connectivity failures
I want to like this app and scale but basic things like having the scale connect to your phone consistently should be core to the product. It’s not, and it’s very frustrating. How is it 2025 and you don’t have this figured out?
Also the app seems to be adjusting results after a weigh in. I’ll see my stats then a minute later they change. I had to make a new profile for it to stop reading the same values every day.
I also had issues deleting old values, they just won’t go away. That’s also why I had to make a whole new profile.
Also the app seems to be adjusting results after a weigh in. I’ll see my stats then a minute later they change. I had to make a new profile for it to stop reading the same values every day.
I also had issues deleting old values, they just won’t go away. That’s also why I had to make a whole new profile.
Sometimes just does not connect
I can weigh-in as much as i like, but if the pod cannot create a stable connection, no data is transferred to my phone and dashboard. The pod just cycles between ‘step on scale’ and ‘connect’.
The app’s UI is decent, with some upsell - I wish I could remove that and configure my stats as I want to see them. Currently, it takes multiple presses to switch between views. The app does not properly take into account what the end-user wants to see, nor can it be configured.
The stats may be good for trends, but I do mot trust the actual numbers, seeing that my muscle decreased in one arm a day after having been in the gym. Stable or slight increase I would understand, but not a decrease. Notably, the other arm went up in mass, so perhaps it’s ‘upper body mass somehow divided between arms’?
The app’s UI is decent, with some upsell - I wish I could remove that and configure my stats as I want to see them. Currently, it takes multiple presses to switch between views. The app does not properly take into account what the end-user wants to see, nor can it be configured.
The stats may be good for trends, but I do mot trust the actual numbers, seeing that my muscle decreased in one arm a day after having been in the gym. Stable or slight increase I would understand, but not a decrease. Notably, the other arm went up in mass, so perhaps it’s ‘upper body mass somehow divided between arms’?
Can I get a refund?
I had it for 2 weeks and then it just stopped syncing and now it won’t even pair. Wasted $200
No visual data on device without phone, expensive, plus need an expensive subscription.
Given the lack of data shown on the scale itself, the need to use your phone while on the scale, the high cost of a subscription or else little detail provided, IMHO makes this a poor choice among devices in the class. my more basic Uefy device, while maybe less accurate is close enough for daily or weekly management information.
Completely inaccurate
I’m physically active every day, and I have my Apple health linked to my Hume app, but it consistently labels me as sedentary, probably because they want me to buy their stupid Band when I have an Apple Watch. Also, I don’t wear my Apple Watch to bed because that’s when it is charging, thus, it doesn’t record my sleep, and there is no place for me to manually input my sleep and so the app lists my sleep at “0” and it gives me consistent low scores. Also, the metrics are completely all over the place and very inconsistent, and I’m weighing myself every day and very consistent in my eating and workout habits. Was hoping I would glean so much from this, but what a disappointment.
Sentiment summary
81%
Positive (4-5★)
3%
Neutral (3★)
16%
Negative (1-2★)