Review Insights · App Store
Hurdlr Mileage, Expenses & Tax
Hurdlr, Inc. · 20,724 ratings · ★ 4.7
4.7
★★★★★
20,724 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"year"
8 negative reviews mention this · 35% of all complaints
★★★★★ "Stopped integrating. Hurdlr has been good to me for years but stopped integrating with my bank and required me to manually import all my income and expenses. At this point it would be better not to pay for a subscription and just make an excel spreadsheet." - emho14589
2
"been"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Stopped integrating. Hurdlr has been good to me for years but stopped integrating with my bank and required me to manually import all my income and expenses. At this point it would be better not to pay for a subscription and just make an excel spreadsheet." - emho14589
3
"years"
6 negative reviews mention this · 26% of all complaints
★★★★★ "Stopped integrating. Hurdlr has been good to me for years but stopped integrating with my bank and required me to manually import all my income and expenses. At this point it would be better not to pay for a subscription and just make an excel spreadsheet." - emho14589
4
"free"
5 negative reviews mention this · 22% of all complaints
★★★★★ "NOT RECOMMENDED. Breaks up trips into multiple segments if you stop or are stuck in traffic and you receive a ton of trips that should be all in one. Constantly disconnecting from my bank and having to reconnect. Definitely not worth $99 a year. SHOULD BE…" - rrp76
5
"mileage"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn't even work!!. This app is good in theory, but twice now the app has stopped tracking my mileage when I PAY for it. The first time, my motion tracking somehow got turned off. Fine. This time? It's been on this whole time. I make my payments and everything…" - shylaslays
6
"track"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn't even work!!. This app is good in theory, but twice now the app has stopped tracking my mileage when I PAY for it. The first time, my motion tracking somehow got turned off. Fine. This time? It's been on this whole time. I make my payments and everything…" - shylaslays
7
"taxes"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn't even work!!. This app is good in theory, but twice now the app has stopped tracking my mileage when I PAY for it. The first time, my motion tracking somehow got turned off. Fine. This time? It's been on this whole time. I make my payments and everything…" - shylaslays
8
"went"
4 negative reviews mention this · 17% of all complaints
★★★★★ "It kinda works. So I went with this one because it integrates with square, but I’m not sure what expenses are what now. It has a hard time distinguishing the different types of square fees and the payroll taxes" - Daddle24
9
"customer"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t link certain cards. Can’t link certain cards and poor customer service" - s3rg
10
"service"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t link certain cards. Can’t link certain cards and poor customer service" - s3rg
11
"data"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Won’t save any of my locations OR auto-tag routes. What am I paying for? The auto tagging has never worked properly for the two years I’ve used this app. It costs me a lot of time. Now it’s stop saving locations. And it’s always way way off on my tax estimate. I’ll be canceling soon. Upda…" - chelleedub
12
"stopped"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Stopped integrating. Hurdlr has been good to me for years but stopped integrating with my bank and required me to manually import all my income and expenses. At this point it would be better not to pay for a subscription and just make an excel spreadsheet." - emho14589
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stopped integrating
Hurdlr has been good to me for years but stopped integrating with my bank and required me to manually import all my income and expenses. At this point it would be better not to pay for a subscription and just make an excel spreadsheet.
Doesn't even work!!
This app is good in theory, but twice now the app has stopped tracking my mileage when I PAY for it. The first time, my motion tracking somehow got turned off. Fine. This time? It's been on this whole time. I make my payments and everything is set as it should. So why do I have absolutely no tracking for this year? It's April tomorrow and I have no mileage tracking, which is literally the point of this app. So that's 3 months, $30 down the drain paying for this app. It's also hundreds maybe even a thousand miles I don't know how to track or fix, which in turns affects my taxes. Inaccurate and disappointing.
It kinda works
So I went with this one because it integrates with square, but I’m not sure what expenses are what now. It has a hard time distinguishing the different types of square fees and the payroll taxes
NOT RECOMMENDED
Breaks up trips into multiple segments if you stop or are stuck in traffic and you receive a ton of trips that should be all in one. Constantly disconnecting from my bank and having to reconnect. Definitely not worth $99 a year. SHOULD BE A FREE APP NOT PAID. RIPOFF
Can’t link certain cards
Can’t link certain cards and poor customer service
Won’t save any of my locations OR auto-tag routes
What am I paying for? The auto tagging has never worked properly for the two years I’ve used this app. It costs me a lot of time. Now it’s stop saving locations. And it’s always way way off on my tax estimate. I’ll be canceling soon.
Update: the app lost two months of this year’s data. They keep gaslighting me claiming the data was never recorded.
Update: the app lost two months of this year’s data. They keep gaslighting me claiming the data was never recorded.
Realtor
I thought this app was free for realtors
APP stopped tracking mileage
I have been using this app since 2017 to track my mileage for my real estate business.
When I went to pull my mileage logs for 2025 for my taxes it only pulled from January through mid May. I assumed there was some kind of glitch in creating the spreadsheet so I reached out to customer support.
Instead, I was made to believe this was my fault and that somehow settings changed on my phone “all of a sudden” that I’ve never changed in all of those years. the app itself shows “no issues” (yes, it literally shows those words!) with my mileage tracking and yet it didn’t track any of my mileage.
I now will have to manually create mileage logs for the majority of last year costing me time and money. When I asked for a full or partial refund of my most recent subscription which just started in November I was told no - even though the app has not functioned at all since May 2025.
do not recommend.
When I went to pull my mileage logs for 2025 for my taxes it only pulled from January through mid May. I assumed there was some kind of glitch in creating the spreadsheet so I reached out to customer support.
Instead, I was made to believe this was my fault and that somehow settings changed on my phone “all of a sudden” that I’ve never changed in all of those years. the app itself shows “no issues” (yes, it literally shows those words!) with my mileage tracking and yet it didn’t track any of my mileage.
I now will have to manually create mileage logs for the majority of last year costing me time and money. When I asked for a full or partial refund of my most recent subscription which just started in November I was told no - even though the app has not functioned at all since May 2025.
do not recommend.
LaMona
It always shut down. I pretty much missed the whole half of the year thinking that it was recording and it wasn’t. Not reliable.
Ridiculous and Unhelpful
I tested out the free version for a year (2025) to see how I liked it before upgrading to premium. It was not user friendly or intuitive. Basic tasks such as repetitive information was never stored or remembered, insisting on numerous manual duplicated entries. Then, when I went in Jan. 2026 to export all of the mileage for tax reporting, ALL OF MY DATA HAD DISAPPEARED!!!! Needless to say, this has been an infuriating experience.
very confusing
I paid for an annual membership, but it didn’t say anything to me about having to turn on tracking and I had no idea it wouldn’t track starting when I paid. It was tracking before that, but I can’t get to those trips for whatever reason, I think because I had a free membership for a limited amount of time, but it was all very difficult to understand.
Useless app
Useless app. Not a user free interface and needs a lot of improvements.
Incomplete transaction data pulls
I’ve had this software for a number of years. The theory is great, and when it works it’s great. The last 3 years when running taxes for my business I’ve found that the data pulls are incomplete. Leaving out random months of transactions causing the need to manually audit data, really eliminating the main value of this program.
Need improvement
Very expensive $200 for pro futures and you can’t add users like your contractors!!
Considering Switching
Woke up today to find that 5 hours worth of data just went up in smoke for no reason at all. This is going to take hours for me to reconstruct. After years of using Hurdlr I expect better. Customer service is taking their sweet time getting back to me. As someone who drives for a living this is unacceptable. In considering switching to a different app going forward
Cost
Sneaky with price
Clunky
I like the app except for one major flaw, and that is every time you stop for a few minutes such as a red light you create a separate trip there’s no easy way to combine continuous starts and stops into one item.
UI Needs Work
Hard to navigate between tax years. Somewhat confusing to use
Mileage tracker review
I’m not so happy with the mileage tracker. It sometimes doesn’t start at the precise location and always records/stops/starts when you hit a traffic light making it very difficult to keep track of where you were going at the time. Will review again after tax time to let you know how that side of the app works.
Ok but not reliable
The app is ok to get an idea of things but the banking connections are hit and miss, the reporting is difficult to extract and limited in format options, and my CPA ends up putting in QB anyhow so it feels like a double dip due to limited functionality/integration.
Not a good day for Hurdlr
I have used this program and app for a little while. It has overall been very good and simple. I would give this a 4 star but today I realize I can’t get help with an actual person like I used to. I get the very useless AI bot that still can’t connect me to anyone and I’m being told I need to wait 24 hours. I don’t remember that being a thing.
My problem is that I pay for pro and can’t get features on the mobile app. They make you pay for pro but can’t access pro on the app. So stupid. I want to login on my phone web browser and get to the online version but they only have a desktop accessing version, if that makes sense, and can’t even view through the phone. So I can’t get work done while at work because I don’t have a laptop with me or access to one because I do mobile work.
I also tried to give a link to my accountant again because he can’t find the original link from a year ago. I only see my accountant once a year because my line of work is service related with hardly any overhead. So I don’t really need him until the end of the year but somehow I can’t even delete his info to re add him. It just inactivates his access and that’s it. I just want some of the issues I face to be fixable without having to ask for help and so it could just be that I am a special case and that most people won’t have issues like me. I don’t believe Hurdlr is really wrong here but the fact I can’t really fix my problems quickly is a pain I don’t want to have.
My problem is that I pay for pro and can’t get features on the mobile app. They make you pay for pro but can’t access pro on the app. So stupid. I want to login on my phone web browser and get to the online version but they only have a desktop accessing version, if that makes sense, and can’t even view through the phone. So I can’t get work done while at work because I don’t have a laptop with me or access to one because I do mobile work.
I also tried to give a link to my accountant again because he can’t find the original link from a year ago. I only see my accountant once a year because my line of work is service related with hardly any overhead. So I don’t really need him until the end of the year but somehow I can’t even delete his info to re add him. It just inactivates his access and that’s it. I just want some of the issues I face to be fixable without having to ask for help and so it could just be that I am a special case and that most people won’t have issues like me. I don’t believe Hurdlr is really wrong here but the fact I can’t really fix my problems quickly is a pain I don’t want to have.
Ok
It does help if you have nothing else. But to join drives is a hassle.
Great app about a year ago. Not sure now
Don’t buy this app. You will become frustrated. Customer service takes days to resolve issues. I have been dealing with pulling transactions from my bank account for nearly 2 weeks now. There seems to be no end in site. I’m am now looking for an alternative.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)