Review Insights · App Store
HY
Teladoc · 36,893 ratings · ★ 4.8
4.8
★★★★★
36,893 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"issues"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible Service. I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for …" - brianbates9
2
"appointment"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Horrific customer service with horrific program. This is hands down the worst telehealth company I’ve ever dealt with. The staff is poorly trained, and every time I call I get different (and usually wrong) information. I haven’t been able to log into my account for days, and it’s nearly i…" - Mb10001ww
3
"doctor"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Last HY doctor. The last HY doctor or provider did not seem to be concerned about my complaints and only prescribed a nasal spray and an inhaler. Clearly if I’m coughing up green and bloody phlegm, I should have been given something for infection. I don’t …" - HY hype
4
"service"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Terrible Service. I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for …" - brianbates9
5
"care"
7 negative reviews mention this · 21% of all complaints
★★★★★ "App and website support not working.. Ongoing issues with this app in the website. Just check other recent reviews honestly, I don’t think their customer support or the company actually cares about their patients" - twincartoongh
6
"actually"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible Service. I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for …" - brianbates9
7
"call"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Horrific customer service with horrific program. This is hands down the worst telehealth company I’ve ever dealt with. The staff is poorly trained, and every time I call I get different (and usually wrong) information. I haven’t been able to log into my account for days, and it’s nearly i…" - Mb10001ww
8
"times"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible Service. I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for …" - brianbates9
9
"information"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Horrific customer service with horrific program. This is hands down the worst telehealth company I’ve ever dealt with. The staff is poorly trained, and every time I call I get different (and usually wrong) information. I haven’t been able to log into my account for days, and it’s nearly i…" - Mb10001ww
10
"providers"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Horrific customer service with horrific program. This is hands down the worst telehealth company I’ve ever dealt with. The staff is poorly trained, and every time I call I get different (and usually wrong) information. I haven’t been able to log into my account for days, and it’s nearly i…" - Mb10001ww
11
"horrible"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible now. Always has technical issues. I could not even do my counseling appointment last week because we couldn’t connect on the app. It constantly crashes and has errors not letting me update medical information. Now for the last month it says I ha…" - Missylove82
12
"experience"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Awful experience. Crashes so often it's unusable. Support is horrible." - App_U$er_001
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible Service
I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for this. Will try to cancel through Employer.
App and website support not working.
Ongoing issues with this app in the website. Just check other recent reviews honestly, I don’t think their customer support or the company actually cares about their patients
Horrific customer service with horrific program
This is hands down the worst telehealth company I’ve ever dealt with. The staff is poorly trained, and every time I call I get different (and usually wrong) information. I haven’t been able to log into my account for days, and it’s nearly impossible to reach anyone who actually knows what they’re doing.
When I finally got an appointment, I sat in the virtual lobby for 45 minutes before it was canceled. Then I found out providers often don’t even join the calls. To make it worse, they call from blocked numbers, so if your phone filters those, you’ll never even get the call.
I’ve spent over two hours just trying to get a basic appointment. Absolutely horrific customer service.
When I finally got an appointment, I sat in the virtual lobby for 45 minutes before it was canceled. Then I found out providers often don’t even join the calls. To make it worse, they call from blocked numbers, so if your phone filters those, you’ll never even get the call.
I’ve spent over two hours just trying to get a basic appointment. Absolutely horrific customer service.
Horrible now
Always has technical issues. I could not even do my counseling appointment last week because we couldn’t connect on the app. It constantly crashes and has errors not letting me update medical information. Now for the last month it says I have 18 missed messages.
Unusable app, disappointing
I’ve used this service since 2023 and while it is a super useful service that my insurance offers, it’s simply unusable. There was one version that released that meant I couldn’t even open the app. The current version doesn’t let you respond to providers proposed dates, it also doesn’t show previous providers you’ve seen, provide any of the features shown in the App Store description (despite it being offered through my insurance), doesn’t reflect the correct time or date for received messages from providers or one you send yourself. The list goes on i think the app needs a complete overhaul.
No way in
Cannot login or password reset, useless
No way to login, no way to reset
Total disaster of a system, much like our healthcare in America. What else would you expect from an insurance company that makes more money from less care?
Last HY doctor
The last HY doctor or provider did not seem to be concerned about my complaints and only prescribed a nasal spray and an inhaler. Clearly if I’m coughing up green and bloody phlegm, I should have been given something for infection. I don’t recommend HY unless you only need a bandage or a glass of water.
Not user friendly
I have spent too much time trying to submit my appointment request. First said I was ineligible, then wouldn’t upload pictures. Also can’t get past submitting appointment with adding pictures to medical info to try to bypass the downloading. This was supposed to be the easier option and it was not.
Horrible
I use to see a therapist on this app and had to leave because the app was unusable. It would constantly crash, when I would try to schedule appointments it would give me server errors, it would sometimes show my appointment at incorrect times and sometimes it wouldn’t show them at all. It’s been over a year with these issues still persisting. Would not recommend.
Not working
App won’t work says internal server error
Wants you to update records but won’t save
It asks if you will update medical records but every time I do it saves but won’t let me schedule an appointment because I need to update record. This has happened with my kids accounts also.
Really need to fix dropped calls
Not a great experience, Dr was having phone issues I guess, the call dropped, and then no call back or anything. Should have a way to reconnect or something in that instance. Now I cannot even start new visit, bc that one is still open. So I am stuck without care or an option to continue. You should work to fix this.
Business Owner
Sometimes helpful but won’t always prescribe needed medication bc of small chance it might be something more serious so they do nothing and tell you to go to ER. Considering canceling service.
Scam
This app contracts with providers who do not care about providing quality patient care.
Horrible app great doctors
The app is buggy and crashes frequently. You are unable to view appointments half the time and will get kicked from the app mid appointment or never get to join altogether. WHEN the app is actually working, the providers are wonderful. The IT and support department have much to improve. They are not helpful or responsive in troubleshooting their poorly designed app. If you have an option I strongly recommend paying for a different telehealth service.
Updating my review as of 02/2025: application and website are still utter garbage. App crashing won’t fix the error that continues to cause a session expiration. Even after deleting and re downloading the app, still crashes moments within logging in due to “session expiration”. Cannot view health information to edit or view messages by health care providers. Can’t say I’m suprised anymore given that this is a product for United Healthcare. Profit over people, buisness as usual. Why would they care if any of the paying customers can use their product or not? If we use it that cuts into their profit margins.
Updating my review as of 02/2025: application and website are still utter garbage. App crashing won’t fix the error that continues to cause a session expiration. Even after deleting and re downloading the app, still crashes moments within logging in due to “session expiration”. Cannot view health information to edit or view messages by health care providers. Can’t say I’m suprised anymore given that this is a product for United Healthcare. Profit over people, buisness as usual. Why would they care if any of the paying customers can use their product or not? If we use it that cuts into their profit margins.
No visit
Never got to see a doctor when my husband had the flu. App kept making us join the waiting room over and over.
Dismissive Doctor
My experience was less than pleasant and my doctor was incredibly rude and curt with me. Apparently I have not felt bad for long enough (10 days?!?!) to get an antibiotic. Hopefully when I call back, because my symptoms are typical sinus infection, I will get a doctor that is not completely dismissive.
Didn’t listen
I know what helps me and this Dr didn’t listen to me
App does not work
App is trash and looks like it barely holds up. I’ve gotten booted more times than I have actually gotten seen
I felt the doctor was rude and insensitive
I scheduled a call today and upon telling my doctor what was wrong with me. I was met with questions and I felt as if she were accusing me of Doctor shopping. I am not a doctor so I started with what I felt was important so I listed more of the symptoms because it’s always better to know more than less information. I was getting confused with what she was asking me. I am at work so tried to be open but discreet. I know something is wrong and cannot afford to take off work to go to the hospital nor do I have the funds. I told her I just went to the doctor and was checked out Dec 26, 2024 and nothing was wrong this is something new. Upon our conversation it turned left because she said that basically she was confused and I needed to see someone in person in which I replied can I just go back in the queue to speak to someone else not to Doctor shopping but to see if there were anyone else that could help me. I guess she was offended and I was told I was being discontinued as a patient.
Garbage
It hardly ever works, the doctors don’t care about their patients at all, half the time they don’t show up. The other half the app is broken or shutting down. Waste of money and time
Bad UI and unable to login
The UI makes it near impossible to just schedule another appointment with a doctor you had used previously. Also I can’t login anymore. Endlessly says my session expired.
Worst user experience ever
This deserves zero stars. The app is glitchy and I have to delete and reinstall every time I use it. When I finally get it back to semi-usable form, the option to meet with a doctor offers only one choice for who is meeting with the doctor even though I have 3 people registered with my account. There is no way to select my child as the patient. On the confirmation screen, it requests that you review the information but doesn’t give you a chance to make any edits if there are errors. The last time I used the app, the “doctor” shamed me for eating cheese and said that likely caused by stomach issues then gave me mixed messages about my condition - basically guessing that it was food poisoning even though I was exposed to a stomach virus. Terrible services on a horrible app. Thanks for wasting my time!
Terrible Provider
I have used HY many times with no issues however this provider was extremely rude. She cut me off multiple times, lacked empathy for my medical concerns, spoke over me throughout the call, and hung up on me at the end of our call while I was expressing my concerns. As someone who works as a provider in healthcare, I was appalled by the poor care I received and her constant need to invalidate my concerns. It’s one thing to calmly inform a patient the care requested is out of your scope of practice. It’s another to be condescending and lack compassion for a patient. Please let this provider know that she needs to be careful with how she speaks with and cares for her patients.
Wasn’t even a visit
Provider called from a blocked number that never rang, left a voicemail that said “not trying to do this, canceling the appointment” telling me to attach a picture when there was already one attached
Inconsistent Providers
This doctor provided no help at all. It’s ridiculous that my husband calls the day before with the same symptoms and receives an antibiotic and I’m told to go to the dr or just offered a cough suppressant. He’s already feeling better but I get no care. The inconsistency among your providers is ridiculous. Quality of care should remain the same to all patients. The doctor even said “it’s our policy not to diagnose.” Then why did the other dr diagnose and prescribe an antibiotic. What is the point of this service?
Application issues
The application did not work well on my iPad trying to fill in history. The website on my desktop kept crashing in spectacular fashion. The doctors with Teladoc have always been great however. Hopefully when I can access them through this app I’ll have the same experience.
Awful experience
Crashes so often it's unusable. Support is horrible.
Hard to understand
Hard to hear the doctor
Bugs!🐞
Many bugs in the app🥲
Good service when you actually get a call back.
I’ve tried to use this service so many times and they claim to have called but don’t. It’s ridiculous.
Difficult
My visit was canceled at the last minute and I don’t know why and I need to talk to someone.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)