Review Insights · App Store
IC Wealth
IC GROUP LIMITED · 95 ratings · ★ 3.1
3.1
★★★★★
95 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
17 negative reviews mention this · 77% of all complaints
★★★★★ "Wish I can give a negative star. How many months do you people need to verify an account It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying" - The angry user0006
2
"months"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Wish I can give a negative star. How many months do you people need to verify an account It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying" - The angry user0006
3
"been"
6 negative reviews mention this · 27% of all complaints
★★★★★ "App update. My update is taken forever. It has been loading for the past 2 hours. And I cannot access my account because of this new update." - Ama Mansa
4
"money"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Very Poor Customer Service. This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, …" - MrStacc
5
"update"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Wish I can give a negative star. How many months do you people need to verify an account It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying" - The angry user0006
6
"access"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Review. This app making it difficult to trust it, how can it say Apdate to be able to access but AppStore says it’s fine to open." - Quophie 247
7
"forever"
4 negative reviews mention this · 18% of all complaints
★★★★★ "App update. My update is taken forever. It has been loading for the past 2 hours. And I cannot access my account because of this new update." - Ama Mansa
8
"poor"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Very Poor Customer Service. This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, …" - MrStacc
9
"customer"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Very Poor Customer Service. This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, …" - MrStacc
10
"service"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Very Poor Customer Service. This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, …" - MrStacc
11
"takes"
4 negative reviews mention this · 18% of all complaints
★★★★★ "How on earth executing takes forever.. How on earth it takes a whole 30 days to execute an order., which system are you using to operate?, learn from others. US stock exchange once you place the order within 24hours work is done. unless the market is closed. But here you guys w…" - Behonnest
12
"weeks"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Wish I can give a negative star. How many months do you people need to verify an account It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying" - The angry user0006
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Wish I can give a negative star
How many months do you people need to verify an account
It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying
It’s over 2 months now and no update. It says 3 to 4 weeks so why is it over 2 months now. Like it’s very annoying
Very Poor Customer Service
This has been the worst finance app experience I’ve ever had. My account has been stuck in an “internal approval process” for over 5 months, and I have sent multiple emails with no response at all. There is zero communication, no timeline, and no proper customer support.
An investment app should not keep users in the dark or block access to their own money for months. The app is poorly managed, unreliable, and extremely frustrating to use. This is easily one of the lowest-quality apps I have ever downloaded.
I do not recommend this app to anyone until they improve their customer service and transparency.
An investment app should not keep users in the dark or block access to their own money for months. The app is poorly managed, unreliable, and extremely frustrating to use. This is easily one of the lowest-quality apps I have ever downloaded.
I do not recommend this app to anyone until they improve their customer service and transparency.
How on earth executing takes forever.
How on earth it takes a whole 30 days to execute an order., which system are you using to operate?, learn from others. US stock exchange once you place the order within 24hours work is done. unless the market is closed. But here you guys will hold the money for a whole month and later say failed,how?
And when you want to repurchase then the price has gone high. Please do something about it because it's not nice... If you know you cannot execute it within 3days that 30days then you information the person fast..30 days is too long .. It's very annoying.. How can my order be pending since September till now December.. If you do well we will come back... I hope you guys are not doing favouritetism behind the machine.. I know Ghanaians... Let there be transparency, First come first serve.
And when you want to repurchase then the price has gone high. Please do something about it because it's not nice... If you know you cannot execute it within 3days that 30days then you information the person fast..30 days is too long .. It's very annoying.. How can my order be pending since September till now December.. If you do well we will come back... I hope you guys are not doing favouritetism behind the machine.. I know Ghanaians... Let there be transparency, First come first serve.
Terrible customer service.
I am very disappointed in this institution. They have a very poor,trashy customer service. Day 19, trying to get a simple e-mail replied. I realized my account has suddenly gone negative. I am in the diaspora so I wanted to invest something home. I am very frustrated now. They won't reply any of my emails. I have decided to warn others. If you are in the diaspora like myself, don't join for now. I ha e unfortunately advertised them on my page to Ghanaians here in the US. Don't commit the same mistake. (I will update my review, if my issues are resolved). Let's wait and see.
Problems with log in and password reset
I’ve tried to reset password, it says my phone number and email are invalid. Was logging with the password I can remember too it says the number/email are not in the records. Now I want to create a new account with the same email and phone number and it’s telling the phone number has been taken. What kind of error is this?
Angry
Requested for first and last name when registering and after registration I can’t deposit because the account name doesn’t match my momo wallet name and the difference is my middle name which I can’t edit my profile to match.
Disappointed
I purchased some shares on February 19th of this year, but they still haven't appeared in my account. To make matters worse, I have been trying to call customer support since March, and no one has answered. I am very disappointed and regret choosing your service. 😢
Hard to withdraw cash
I can’t even withdraw my own money sent there …they always say they are going through my account…poor app management
Can’t log in to my account
I can’t remember my password because of that I can’t retrieve my account which I have deposited money in
Help me
Help me
Can’t withdraw
For how long should my account be undergoing internal approval?? I can’t withdraw ever since I deposited…for the past 2-3 months.Why ?? What’s wrong 😠
Account setup
It’s taking forever you set up a CSD it’s really boring investing in such ways😔
Disappointment
I learnt it takes three to four weeks to set up a csd account for you but up till now it’s has not been created for me and it’s been more than two months why I am so disappointed I have sent an email but no response
Withdrawal challenge
It’s part of your regulatory process that withdrawal takes 1day (working day) but this is absolutely false. As i’m writing mine is still on process more than 3working days
Scam alert
I registered in July… it’s October, still waiting for them to set up my csd account…. I think it’s a scam. Don’t deposit your money
They are very slow in working on your account
They have the worse customer service in Ghana.It takes more than one month for them to work or setup your account.i wonder the department that works on the accounts are working.if you are looking for fast means to invest your money then please look else where because if you put your money in there you can’t have access to it until the account is setup,which will take like 6 months. You can’t even trade with shares. Their customer service is very poor
Review
This app making it difficult to trust it, how can it say Apdate to be able to access but AppStore says it’s fine to open.
App update
My update is taken forever.
It has been loading for the past 2 hours. And I cannot access my account because of this new update.
It has been loading for the past 2 hours. And I cannot access my account because of this new update.
Delay to activate my account to trade
It’s been 6 to 7 months and my account has not been activated,this is not pleasant
Relevant
make it more user friendly and make login easy also the app has less detailed information than on website
CSD Account set up
How long does it take you to setup a CSD account? The purpose of getting this app was to trade in equities yet it’s taking forever to get the account setup and it’s rendering the app useless. You have a brilliant idea and if you can fix this, you can increase your market share with the investment youth just like the Robinhood app in the US. Get your act together before it’s too late. The old system won’t hold forever.
Update your bank branches
I was setting up my cds account but can’t continue cuz my bank branch isn’t there please I need your assistance
Why does it keep happening?
I downloaded this app a few weeks ago, I registered logged in my details etc.
But everytime I leave the app and return it asks me for my details again! Every single time! I literally filled it in yesterday again, and I am doing it again right before writing my this review.
What is going on with this app?
But everytime I leave the app and return it asks me for my details again! Every single time! I literally filled it in yesterday again, and I am doing it again right before writing my this review.
What is going on with this app?
Sentiment summary
45%
Positive (4-5★)
12%
Neutral (3★)
43%
Negative (1-2★)