Review Insights · App Store
IDAGIO Stream Classical Music
IDAGIO GmbH · 15,548 ratings · ★ 4.8
4.8
★★★★★
15,548 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"music"
6 negative reviews mention this · 60% of all complaints
★★★★★ "Will not stop at end of piece.. It has a LOT of good classical music. BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different. This is not a problem if it is a familiar piece; then you will kno…" - Qawsedef
2
"idagio"
5 negative reviews mention this · 50% of all complaints
★★★★★ "Terrible App. For ten minutes I tried to pull a specific piece of music up to listen to while I worked. After that much time, I should have been in well into the symphony. You really suck Idagio." - ThePolarBeast
3
"listen"
4 negative reviews mention this · 40% of all complaints
★★★★★ "Will not stop at end of piece.. It has a LOT of good classical music. BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different. This is not a problem if it is a familiar piece; then you will kno…" - Qawsedef
4
"stop"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Will not stop at end of piece.. It has a LOT of good classical music. BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different. This is not a problem if it is a familiar piece; then you will kno…" - Qawsedef
5
"classical"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Will not stop at end of piece.. It has a LOT of good classical music. BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different. This is not a problem if it is a familiar piece; then you will kno…" - Qawsedef
6
"playing"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Will not stop at end of piece.. It has a LOT of good classical music. BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different. This is not a problem if it is a familiar piece; then you will kno…" - Qawsedef
7
"doesn"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Impossible to cancel, Impossible to contact support. The “cancel subscription” link in the app is broken. The help center link to cancel goes into the app, to the settings page with the broken “cancel” link. The mobile website doesn’t have a way to sign in to my account from the homepage. T…" - Elbeliathon
8
"search"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Fails to compete with Apple Classical and Roon. Idagio is no longer competitive. I subscribed for the trial period and then cancelled. There are better options, for three reasons. (1) Both Apple Music Classical and Roon (Qobuz and Tidal) offer true high resolution music, at 24/96 a…" - Why So Many Bad Apps?
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Impossible to cancel, Impossible to contact support
The “cancel subscription” link in the app is broken. The help center link to cancel goes into the app, to the settings page with the broken “cancel” link. The mobile website doesn’t have a way to sign in to my account from the homepage.
Total violation of subscription cancellation compliance laws.
Total violation of subscription cancellation compliance laws.
Terrible App
For ten minutes I tried to pull a specific piece of music up to listen to while I worked. After that much time, I should have been in well into the symphony. You really suck Idagio.
Worse than useless
Paid for a subscription. Then discovered:
1. Their iPhone app only works with Apple Airplay devices; doesn't support Chromecast/Google Cast devices. So they're useless with half the audio devices in my home. Spotify, Tidal & other streaming platforms let iPhone users stream to both kinds of devices. Spotify even supports Alexa Echo speakers. Why not Idagio?
2. Worse, there's no Idagio app for Google Play so I can't use Idagio on my Sony TV.
3. There's an Idagio app for Apple TV devices but it ONLY permits access to videos, so it only supports the top tier Idagio subscription.
Learned my lesson. Won't be renewing my Idagio subscription. I'll spend it on music platforms that aren't limited to one WiFi protocol & my headphones & make me run down my iPhone battery to listen to music.
1. Their iPhone app only works with Apple Airplay devices; doesn't support Chromecast/Google Cast devices. So they're useless with half the audio devices in my home. Spotify, Tidal & other streaming platforms let iPhone users stream to both kinds of devices. Spotify even supports Alexa Echo speakers. Why not Idagio?
2. Worse, there's no Idagio app for Google Play so I can't use Idagio on my Sony TV.
3. There's an Idagio app for Apple TV devices but it ONLY permits access to videos, so it only supports the top tier Idagio subscription.
Learned my lesson. Won't be renewing my Idagio subscription. I'll spend it on music platforms that aren't limited to one WiFi protocol & my headphones & make me run down my iPhone battery to listen to music.
Terrible, do not bother!
First, the music only plays for the time until your phone screen goes to sleep, and then it stops so you have to reactivate it and listen to the music stop and go. Frustratingly useless.
Second, Spotify has a much deeper classical collection. So many of my favorite albums I get on Spotify are not available on Idagio.
Second, Spotify has a much deeper classical collection. So many of my favorite albums I get on Spotify are not available on Idagio.
Requires you to pay to play on demand
This was extremely disappointing. I was hoping this would be a free to use with ads app, instead it's shuffle play only.
Fails to compete with Apple Classical and Roon
Idagio is no longer competitive. I subscribed for the trial period and then cancelled. There are better options, for three reasons.
(1) Both Apple Music Classical and Roon (Qobuz and Tidal) offer true high resolution music, at 24/96 and even 24/192. If you have a high end audio system, there is a clear difference in quality between those high resolution services and Idagio, which only offers CD quality at 16/44.
(2) Roon provides outstanding descriptions of the composers, artists, and music. The descriptions in Apple Classical are not of the same caliber and some are very abbreviated compared to Roon - but at least they provide something. Idagio offers absolutely nothing by comparison - nothing at all. They have a “background” tab, but if you click on it, it is empty. This is a fatal flaw in Idagio. If you want to learn something about the composer, artist or album, you need to read it on Roon or Apple Music and then listen on Idagio. Why bother? Why not just use one source that provides all of these features?
(3) Idagio has too many technical problems. To name just one, they offer lectures on Bach by Schiff, but even if you pay for it, you will get an error message that it is a private video. Many of their videos are very old and poor quality.
Apple Classical offers a search mechanism and catalog that can compete with Idagio, and it is free for anyone who pays for Apple Music or the Apple package. Most audiophiles already pay for Roon.
Idagio simply doesn’t offer anything that is an improvement on the other two services to justify paying for it.
(1) Both Apple Music Classical and Roon (Qobuz and Tidal) offer true high resolution music, at 24/96 and even 24/192. If you have a high end audio system, there is a clear difference in quality between those high resolution services and Idagio, which only offers CD quality at 16/44.
(2) Roon provides outstanding descriptions of the composers, artists, and music. The descriptions in Apple Classical are not of the same caliber and some are very abbreviated compared to Roon - but at least they provide something. Idagio offers absolutely nothing by comparison - nothing at all. They have a “background” tab, but if you click on it, it is empty. This is a fatal flaw in Idagio. If you want to learn something about the composer, artist or album, you need to read it on Roon or Apple Music and then listen on Idagio. Why bother? Why not just use one source that provides all of these features?
(3) Idagio has too many technical problems. To name just one, they offer lectures on Bach by Schiff, but even if you pay for it, you will get an error message that it is a private video. Many of their videos are very old and poor quality.
Apple Classical offers a search mechanism and catalog that can compete with Idagio, and it is free for anyone who pays for Apple Music or the Apple package. Most audiophiles already pay for Roon.
Idagio simply doesn’t offer anything that is an improvement on the other two services to justify paying for it.
Will not stop at end of piece.
It has a LOT of good classical music.
BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different.
This is not a problem if it is a familiar piece; then you will know when the next one begins. However, if you are listening to new music, this is not possible unless you pay constant attention to the screen.
IT IS EXTREMELY ANNOYING.
BUT after playing a selection (or group such as the movements of a symphony) it either repeats the piece or plays something different.
This is not a problem if it is a familiar piece; then you will know when the next one begins. However, if you are listening to new music, this is not possible unless you pay constant attention to the screen.
IT IS EXTREMELY ANNOYING.
Really need to show album art instead of composer portrait.
Currently the album art is displayed only when playing directly from an album. When playing from a recording or a work, the composer portrait is displayed instead, making it difficult to quickly identify which performers I’m listening to and just looks plain ugly. Not being able to quickly identify the performer currently being played beats the purpose of having such a great search and filtering functionally.
Why 2 Stars
The search is very poorly implemented in Idagio.
Constantly crashing
I like the app, and In think is amazing, however it constantly crashes, music stop playing and the app close by itself. Please fix
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)