Review Insights · App Store
Idol Company
Larks Holding Hong Kong Limited · 176 ratings · ★ 4.4
4.4
★★★★★
176 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
8 negative reviews mention this · 89% of all complaints
★★★★★ "Garbage. I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining a…" - Emanon1981
2
"customer"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Garbage. I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining a…" - Emanon1981
3
"service"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Garbage. I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining a…" - Emanon1981
4
"customer service"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Garbage. I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining a…" - Emanon1981
5
"play"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Garbage. I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining a…" - Emanon1981
6
"spend"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Stay Away. If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRU…" - Robert Wittenberg
7
"developers"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Stay Away. If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRU…" - Robert Wittenberg
8
"whales"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Stay Away. If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRU…" - Robert Wittenberg
9
"players"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Stay Away. If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRU…" - Robert Wittenberg
10
"bugs"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Stay Away. If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRU…" - Robert Wittenberg
11
"money"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Don’t recommend this game. Without cash you won’t progress almoust at all !! Don’t even start if you r not capable to spend thousands !! It’s horrible how slow the progress is without money !! You won’t enjoy it !!" - Radu Balazs
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Garbage
I have played worse, but the makers are greedy crooks. Several situations in the game where the algorithm is set up to cheat you out of diamonds. Their customer service is useless too. I doubt they even know what game you’re complaining about
Stay away
Horrible company. Terrible customer service. Completely inept. Worst app on the App Store.
Stay Away
If you want to play for free, or spend about 10k per year, I suggest you stay away….. the developers are extremely greedy and constantly roll out new items or raise max levels all the time… super spenders( called whales) will absolutely CRUSH you, even if you spend 20k in a year, there will be MANY players that make you look tiny. Game always has bugs, Lag and many software problems too. I highly suggest you just never download the app.
Don’t recommend this game
Without cash you won’t progress almoust at all !! Don’t even start if you r not capable to spend thousands !! It’s horrible how slow the progress is without money !! You won’t enjoy it !!
Game is okay at best
This game is not free to play friendly. Whales control who wins. If you want to win, be lucky to have whales in your server. Be ready to spend thousands to remain relevant in the game.
Anytime new content is added, it’s guaranteed to come with bugs. The devs do take suggestions but unless it helps them earn cash, the suggestions usually go ignored.
The devs don’t enforce their own rules regarding selling or using shared accounts. As long as they continue to make money, nothing changes.
The devs have been known to modify or remove content without notice. An example was the Corporate Acquisition event. Several spent the $19.99 and then spent a week or two fighting the devs for a refund. Each event has the free rewards but you must buy the add-on to get the better rewards. Everything is locked behind spending money.
Overall, the major event is Abroad Adventures. Aside from some rule differences, the game becomes repetitive. The best thing the devs did was add the Radio Tower. That lets players go and attack with no repercussions because no fans are lost. It occurs once a week.
Anytime new content is added, it’s guaranteed to come with bugs. The devs do take suggestions but unless it helps them earn cash, the suggestions usually go ignored.
The devs don’t enforce their own rules regarding selling or using shared accounts. As long as they continue to make money, nothing changes.
The devs have been known to modify or remove content without notice. An example was the Corporate Acquisition event. Several spent the $19.99 and then spent a week or two fighting the devs for a refund. Each event has the free rewards but you must buy the add-on to get the better rewards. Everything is locked behind spending money.
Overall, the major event is Abroad Adventures. Aside from some rule differences, the game becomes repetitive. The best thing the devs did was add the Radio Tower. That lets players go and attack with no repercussions because no fans are lost. It occurs once a week.
Poorly Designed App
When the game malfunctions and indicates players earned certain resources, the developers will not honor what the game says players earned. Even when you provide screen shots to prove you earned valuable items, their customer service just says “sorry, we can’t give them to you.” Don’t waste your money and time here.
Lost 9 month character
I tried to log into this game using the same email that I used in Top Girl and it does not allow me to switch to a character that I spent months building. I’m not starting over again.
Great Game, NO SERVICE
This game seems mundane, but after a year of persistent play, I thoroughly enjoyed the play. That said, my phone died and US versions of this game are unobtainable in the App Store. The customer service is an AI interface. Issues are forwarded to developers for resolution which means you MAY see resolution soon, but likely none at all. As I am unable to link this version to the previous US iOS version, I will lose a fantastic account, with a year of TLC, investment and effort.
Before you get invested fiscally and mentally in this game, keep in this in mind, issue resolution is poor at best and the only interface between A3games and their users are an AI bot with no ability to resolve issues.
Unfortunately, I have no recourse. I will lose my favorite game. You DO have a choice. Find another game!
Cheers
BoatGuy26
Before you get invested fiscally and mentally in this game, keep in this in mind, issue resolution is poor at best and the only interface between A3games and their users are an AI bot with no ability to resolve issues.
Unfortunately, I have no recourse. I will lose my favorite game. You DO have a choice. Find another game!
Cheers
BoatGuy26
Honest thoughts
While the early game is fun, there are lot of issues.
A lot of bugs and support responses are from A.I. It takes at least 2 days to get a response and most of the time they don’t respond to the actual issue. The things they added (like cooking) make you need to spend a lot of time on the game.
While you are able to play as a low/f2p player, the gap between a low spender and a whale is massive. A lot of times the biggest whale wins in massive events. Also the longer the game goes the bigger the gap will be between low spenders and whales
A lot of bugs and support responses are from A.I. It takes at least 2 days to get a response and most of the time they don’t respond to the actual issue. The things they added (like cooking) make you need to spend a lot of time on the game.
While you are able to play as a low/f2p player, the gap between a low spender and a whale is massive. A lot of times the biggest whale wins in massive events. Also the longer the game goes the bigger the gap will be between low spenders and whales
Sentiment summary
85%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)