Review Insights · App Store
iFax App Send Fax From iPhone
Crowded Road · 35,783 ratings · ★ 4.5
4.5
★★★★★
35,783 ratings
🎯 Build a better version
Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
14 negative reviews mention this · 50% of all complaints
★★★★★ "Fake bot reviews. Classic bait n’ switch: pretends to be free, has you do work and invest time, rate it 5 stars, then RIGHT BEFORE “send” it hits you with a PAYWALL" - Dina of the Leaves
2
"free"
8 negative reviews mention this · 29% of all complaints
★★★★★ "Fake bot reviews. Classic bait n’ switch: pretends to be free, has you do work and invest time, rate it 5 stars, then RIGHT BEFORE “send” it hits you with a PAYWALL" - Dina of the Leaves
3
"charged"
7 negative reviews mention this · 25% of all complaints
★★★★★ "You claimed free trial. You claimed free trial but you charged me $9.99 when I went to send this fax. Be aware you will pay for this app!" - Cynthia Howell
4
"faxes"
7 negative reviews mention this · 25% of all complaints
★★★★★ "False advertising in the description.. Only allows to create fax for free then charges to send even though the title states send fax for fee. False advertising. I don’t need to send faxes enough to be charged a monthly fee. I would be fine with a very small 1 time charge per f…" - Southern Ground
5
"number"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Scam do not let them bill you!. No way to call them. Number not on your invoice, your banking note, on line. They take your money and send you in circles. $299 this & last year I am unemployed and need my money! Looking for a lawyer!" - keeping up with the pastor
6
"send faxes"
6 negative reviews mention this · 21% of all complaints
★★★★★ "False advertising in the description.. Only allows to create fax for free then charges to send even though the title states send fax for fee. False advertising. I don’t need to send faxes enough to be charged a monthly fee. I would be fine with a very small 1 time charge per f…" - Southern Ground
7
"trial"
5 negative reviews mention this · 18% of all complaints
★★★★★ "You claimed free trial. You claimed free trial but you charged me $9.99 when I went to send this fax. Be aware you will pay for this app!" - Cynthia Howell
8
"scam"
5 negative reviews mention this · 18% of all complaints
★★★★★ "SCAM!! DO NOT BUY. Get GENIUS FAX. WARNING! They charged me for the year, THEN charged me $35/mo. I didn’t catch it for a few months." - Skweez27
9
"through"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Never able to deliver fax,. Tried a different app and the fax went through just fine." - Mangofinalbossmom
10
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Fake bot reviews. Classic bait n’ switch: pretends to be free, has you do work and invest time, rate it 5 stars, then RIGHT BEFORE “send” it hits you with a PAYWALL" - Dina of the Leaves
11
"free trial"
4 negative reviews mention this · 14% of all complaints
★★★★★ "You claimed free trial. You claimed free trial but you charged me $9.99 when I went to send this fax. Be aware you will pay for this app!" - Cynthia Howell
12
"different"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Never able to deliver fax,. Tried a different app and the fax went through just fine." - Mangofinalbossmom
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fake bot reviews
Classic bait n’ switch: pretends to be free, has you do work and invest time, rate it 5 stars, then RIGHT BEFORE “send” it hits you with a PAYWALL
You claimed free trial
You claimed free trial but you charged me $9.99 when I went to send this fax. Be aware you will pay for this app!
Never sent
Fax said it was sent and the company said they never received it
SCAM!! DO NOT BUY. Get GENIUS FAX
WARNING! They charged me for the year, THEN charged me $35/mo. I didn’t catch it for a few months.
Not operating correctly
It keeps freezing
Scam do not let them bill you!
No way to call them. Number not on your invoice, your banking note, on line. They take your money and send you in circles. $299 this & last year I am unemployed and need my money! Looking for a lawyer!
No es gratis
Quise mandar un fax gratis y me hizo pagar 10 dólares
False advertising in the description.
Only allows to create fax for free then charges to send even though the title states send fax for fee. False advertising. I don’t need to send faxes enough to be charged a monthly fee. I would be fine with a very small 1 time charge per fax
Can’t fax with this fax app
One thing a fax app should do is send a fax. Tried faxing a simple document to a valid fax number and it failed three times in a row. Kept getting a “Check number” error msg.
Never able to deliver fax,
Tried a different app and the fax went through just fine.
Free trial is fake
This app does not work and even if it did, you have to pay two different subscription prices to send and receive faxes. Yes, that means, they are charging one price to be able to fax and one price to receive it. I wasn’t able to do either on this app and if you try the free trial apple says you can cancel the subscription but use the free trial until it expires. They do not honor that.
Not good! Fails to send
Does anyone really need to send faxes nonchalantly? My guess is ,not really. I had used this in the past and it worked well however I find myself on multiple phone calls to verify that the number I’m attempting to send two urgent faxes to is indeed working and it is this exorbitantly expensive app who tried to upsell me from the $10 per week price for an additional $8 to NOT ACTUALLY SEND FAXES! Have sent 2 bug reports, now requesting a refund and been looking for an alternative, because as I said earlier-faxing via one’s iPhone isn’t really something that’s done casually.
What a RACKET
Absolutely ridiculous. I can’t send my faxes because of their size limit. Okay. Spend hours resizing my faxes. Try to send and I get errors that they weren’t sent multiple times. Great. Finally get everything in order, oops now I gotta pay because ‘you can’t send more than fifty faxes in the free trial’. They didn’t send in the first place?? HOW ABOUT NO. I’m beyond frustrated with the time this app made me waste.
Not working
Not sending fax
garbage
updating servers for 30min all day
Doesn’t work!
Paid for my subscription tried to send a fax multiple times and it just continually times out and crashes!
Straight scamming
Y’all are straight top tier scammers
Scammers
Dont tell you it costs to send fax until last step. Dont waste your time with them with more free apps available
Terrible
Cannot input a number. You have to choose a state first. Worst UI ever. Also hard to cancel. Scam.
Scam / charged card
I unsubscribed from this app and they still charged and had been charging my card 0/10 I’m literally aggravated
Charged during 7-day trial and monthly subscription is exorbitantly high
Signed up to try out for 7-day trial and was charged a monthly amount.
ALSO, there are two different subscriptions with this service, one is $10 monthly to receive faxes and the other is $35 monthly to send faxes. That’s $45 per month. There is no option for per page or lower page amount faxes. It’s ridiculous and only really for business or enterprise accounts, something that we aren’t made aware of before subscribing
ALSO, there are two different subscriptions with this service, one is $10 monthly to receive faxes and the other is $35 monthly to send faxes. That’s $45 per month. There is no option for per page or lower page amount faxes. It’s ridiculous and only really for business or enterprise accounts, something that we aren’t made aware of before subscribing
Scam
The app says FREE 7 day trail and thereafter $9.99 a month, however, it charged me $9.99 immediately after downloading the app. This is misleading and unethical, I will be disputing this for a refund.
Doesn’t work well
It won’t send faxes
Buyer beware!
This app only works for the first few faxes. After that, it will say check recipients phone number. I tried several different recipients and none of them go through. When you contact support, they tell you that the problem is on the recipients end, which is not true!! I was able to send all my faxes through a regular fax machine with the same fax numbers.
Horrible
The phone number I selected is not what ended up on my account. Every step of the way through the process I was being asked to subscribe to another app for an additional fee. Ridiculous!
Worst ifax app
This is the most phony app ever you’ll end up paying and it’s very hard to cancel. They make it almost impossible, and your fax won’t even go through.
Dishonest
I tried the 1 week free trial. It worked fine. The renewal price was 9.99 per month. I was charged 37 dollars for renewal instead. I checked my email to see if I missed something and nope the initial email when signing up was 9.99 per month. Now, it’s saying 30 something dollars per month.
Worst app FAXing a document isn’t that hard
There is no reason this needs to cost 40 , I tried to send 1 fax and it failed to go through
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)