Review Insights · App Store
Il Fornaio
IL FORNAIO (AMERICA) LLC · 161 ratings · ★ 4.5
4.5
★★★★★
161 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 50% of all complaints
★★★★★ "Cannot scan barcode. App is useless. Downloaded, it won’t work with Facebook and it doesn’t scan barcode to get rewards! Lame, just took up memory space for nothing! SMH" - Tdblgrr
2
"scan"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Cannot scan barcode. App is useless. Downloaded, it won’t work with Facebook and it doesn’t scan barcode to get rewards! Lame, just took up memory space for nothing! SMH" - Tdblgrr
3
"downloaded"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Cannot scan barcode. App is useless. Downloaded, it won’t work with Facebook and it doesn’t scan barcode to get rewards! Lame, just took up memory space for nothing! SMH" - Tdblgrr
4
"doesn"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Cannot scan barcode. App is useless. Downloaded, it won’t work with Facebook and it doesn’t scan barcode to get rewards! Lame, just took up memory space for nothing! SMH" - Tdblgrr
5
"iphone"
3 negative reviews mention this · 30% of all complaints
★★★★★ "This App doesn’t work. I have an iPhone X. I downloaded the app and the only thing it shows is the splash picture. Nothing more. However it has crashed on me three or four times as I’ve tried to figure out how in the world are use it. There is no menu no hotspots…" - wdale1
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cannot scan barcode
App is useless. Downloaded, it won’t work with Facebook and it doesn’t scan barcode to get rewards! Lame, just took up memory space for nothing! SMH
Not scanning receipt
It used to work, but now it won’t scan receipts or accept the barcodes when entered by hand.
This App doesn’t work
I have an iPhone X. I downloaded the app and the only thing it shows is the splash picture. Nothing more. However it has crashed on me three or four times as I’ve tried to figure out how in the world are use it. There is no menu no hotspots nothing but a picture on the app.
The food the restaurant is wonderful however forget the app!
The food the restaurant is wonderful however forget the app!
January 4, 2018: App is Frozen
The app is frozen. I just deleted. It doesn’t download now.
App not working on iPhone X
You need an upgrade on this app. Can’t access menu options or scan receipt. Can’t receive rewards. Worthless!
Broken
Just spins when you try and select a state. Needs fixing.
Glitchy - just can’t create account
It’s not possible. What’s the point?
App won't load
I just got to dinner and downloaded the app. Once trying to use it, it wouldn't even load!!! All of us tried to use it and it won't work for anyone
Not enough
0/10 not enough spicy meatballs
Good food Bad App
I got a card in the mail urging me to download this app which I did on my iPhone. Most of the functions do not work and it crashes frequently. It is impossible to find a specific location. Likewise there are no menus on the app. Try the food forget the app.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
11%
Negative (1-2★)