Review Insights · App Store
iLovePDF - PDF Editor & Scan
iLovePDF · 48,950 ratings · ★ 4.8
4.8
★★★★★
48,950 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Paid. I wrote a review earlier, but this app sucks you get two free things. Complete Joke" - Larson Kiltuch
2
"edit"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Won’t refund an Annual Sub after 1 day.. I signed up for iLovePDF Premium expecting a streamlined PDF workflow, but the product is surprisingly frustrating to use. Almost every action exports a new file, forces you into a new folder, and breaks your workflow by opening new tabs an…" - Jimbobba
3
"premium"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Can’t use basic features anymore after they added premium subscription.. Devs sold out" - Oliver5683
4
"being"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Won’t refund an Annual Sub after 1 day.. I signed up for iLovePDF Premium expecting a streamlined PDF workflow, but the product is surprisingly frustrating to use. Almost every action exports a new file, forces you into a new folder, and breaks your workflow by opening new tabs an…" - Jimbobba
5
"better"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Won’t refund an Annual Sub after 1 day.. I signed up for iLovePDF Premium expecting a streamlined PDF workflow, but the product is surprisingly frustrating to use. Almost every action exports a new file, forces you into a new folder, and breaks your workflow by opening new tabs an…" - Jimbobba
6
"text"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn’t actually edit.. Cannot edit a text component. Just highlight or draw upon it." - Marketeer 22
7
"charges"
3 negative reviews mention this · 16% of all complaints
★★★★★ "too expensive. After the free trial, this app charges a lot of money without a warning message. Seems like there are better apps online that do the same thing for much cheaper without sudden gotcha charges" - MattDSchenk
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t use basic features anymore after they added premium subscription.
Devs sold out
Won’t refund an Annual Sub after 1 day.
I signed up for iLovePDF Premium expecting a streamlined PDF workflow, but the product is surprisingly frustrating to use. Almost every action exports a new file, forces you into a new folder, and breaks your workflow by opening new tabs and restarting the process. Instead of allowing compound actions or efficient editing, it constantly generates multiple versions of the same file. It turns what should be simple tasks into a cluttered, inefficient mess.
The interface also feels oddly rigid compared to other modern PDF tools. Even basic usability things-like being able to move the toolbar to the right side to match common design patterns-aren’t available.
What really pushed this into one-star territory was the billing experience. The service advertises “cancel anytime” and implies satisfaction guarantees, but when I asked to cancel shortly after subscribing because the product didn’t meet expectations, they refused to refund the annual payment. Instead, support simply pointed me to the terms and conditions.
That combination of clunky workflow design + inflexible billing practices makes this feel pretty disingenuous. There are far better PDF tools out there that respect both your time and your customers.
I canceled and won’t be coming back.
The interface also feels oddly rigid compared to other modern PDF tools. Even basic usability things-like being able to move the toolbar to the right side to match common design patterns-aren’t available.
What really pushed this into one-star territory was the billing experience. The service advertises “cancel anytime” and implies satisfaction guarantees, but when I asked to cancel shortly after subscribing because the product didn’t meet expectations, they refused to refund the annual payment. Instead, support simply pointed me to the terms and conditions.
That combination of clunky workflow design + inflexible billing practices makes this feel pretty disingenuous. There are far better PDF tools out there that respect both your time and your customers.
I canceled and won’t be coming back.
Would not recommend
Not user friendly
Paid
I wrote a review earlier, but this app sucks you get two free things. Complete Joke
NOT GOOD
Misleading about it being free. It is NOT. Save your time and find another tool. This one is not good
I like this app - TURN OFF THE RATE US NOW
I don't appreciate being asked EVERY SINGLE TIME I do an action if I want to rate the program. Keep that up and I'm leaving you - after 5 years....
Doesn’t actually edit.
Cannot edit a text component. Just highlight or draw upon it.
Mined cryptocurrency
This thing mined something for hours with many instances open taking 98% of the CPU
Newer scanning issues
iLovePDF was my go-to for scanning files but recently, the scan to pdf qr code just hasn’t been working the same! I scan it but instead of opening the app it opens the app store even though I have the app downloaded already. And to actually get it to work I have to delete the app off my home screen and redownload it just for it to break again and have to repeat these steps the next day… I hope this can be fixed so I can continue using it the way I remember!!
Upload sensitive files to authors server without warning
This app process files on server sides, and without any warning of uploading!!!
too expensive
After the free trial, this app charges a lot of money without a warning message. Seems like there are better apps online that do the same thing for much cheaper without sudden gotcha charges
Charges After Free Trial
I got charged after cancelling during the free trial not fair. Hugely unfair of the developer and Apple and I am not going to sign up for anything they have much longer.
Very Frustrating
The app is finicky and glitchy. I downloaded it because I wanted to add text to some sheet music. I spend about an hour (would have been about 20 minutes if the text editing was better) working on it. I go to export it, and I am greeted with a screen telling me that I need to pay for a monthly subscription in order to save. I don’t think that you should have to pay to simply edit pdfs, but I specifically don’t think you should pay $5 a month for this terrible one.
Horrible text editor!
Very difficult to edit text. It doesn’t have to be so complicated. No guidance on how to edit the text. Canceled immediately!
crítica
podre, burladores, só da para fazer 3 vezes
Scam
DO NOT USE!!!! They charge .10 cents then hit you with $49.90!!! Scam scam scam. Reported to my bank to remove charges.
Do Not Download
-Unable to edit a clear web created pdf.
-Only able to convert.
NOT WORTH THE DOWNLOAD.
-Only able to convert.
NOT WORTH THE DOWNLOAD.
Free version is quite limited
Can’t really do much w/o shelling out $50 a year for the “premium” product. Not a surprise, I guess, but really should say so on the tin.
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Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)