Review Insights · App Store
ImmoScout24 - Real Estate
ImmobilienScout GmbH · 5,129 ratings · ★ 4.6
4.6
★★★★★
5,129 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
9 negative reviews mention this · 17% of all complaints
★★★★★ "extremely terrible. Can’t believe such a bad design even requires to pay a high membership. And the most ridiculous thing is you have to pay at least 3 months. If luckily you find the way to cancel it, congratulations. Or they might be a yearly subscription bi…" - O.I.Li
2
"version"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Neue Version stürzt dauernd ab. App nicht mehr zu gebrauchen" - notcustomeranymore
3
"english"
7 negative reviews mention this · 13% of all complaints
★★★★★ "More easy to manage. I gave this rating because it is very difficult to find or communicate with the landlords . They don’t respond fast and also the app is not friendly for people that our main language is English . I wish also this app could give me the optio…" - Gabystickler
4
"nicht"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Betrüger. Viele Betrüger mittlerweile unterwegs selbst bei immo ich hatte neulich erst welche die kommen mit Anzahlungen für Reservierungen etc. also vertraut auch Immo nicht mehr !" - gfdhkhtuopojz
5
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Sufficient but lacking crucial features. The app works and looks good. However it fails to do anything beyond that or assist in creating a helpful UX which is incredibly disappointing. For starters, there is no language localization, so you’re stuck using the app in German. They…" - KockyLocky
6
"works"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Sufficient but lacking crucial features. The app works and looks good. However it fails to do anything beyond that or assist in creating a helpful UX which is incredibly disappointing. For starters, there is no language localization, so you’re stuck using the app in German. They…" - KockyLocky
7
"plus"
6 negative reviews mention this · 12% of all complaints
★★★★★ "👎. what you have thinking? for all ads, just in order to get contacts information, people have to pay for plus to hear no or it is not available!!!" - parvanehhhh
8
"search"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Don’t waste your money. I requested no less than (3) separate locations for the agent to contact me after I submitted a request to be contacted to look at a property. I have not heard from any agent/realtor, and have tried to cancel my prime+, but have been redire…" - Care1981
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
extremely terrible
Can’t believe such a bad design even requires to pay a high membership. And the most ridiculous thing is you have to pay at least 3 months. If luckily you find the way to cancel it, congratulations. Or they might be a yearly subscription bill waiting for you. Furthermore, can you benefit from this non-sense membership. No at all. No extra support or useful exclusive privileges make you easier to find one.
More easy to manage
I gave this rating because it is very difficult to find or communicate with the landlords . They don’t respond fast and also the app is not friendly for people that our main language is English . I wish also this app could give me the option to have all my likes in one page and the ones I deleted not appear again .
Don’t waste your money
I requested no less than (3) separate locations for the agent to contact me after I submitted a request to be contacted to look at a property. I have not heard from any agent/realtor, and have tried to cancel my prime+, but have been redirected multiple times. Overall the worst money spent while searching for rental places as a foreigner. I do not recommend this to anyone needing to reach out to agents/realtors. You will get zero response even with your profile completed.
Betrüger
Viele Betrüger mittlerweile unterwegs selbst bei immo ich hatte neulich erst welche die kommen mit Anzahlungen für Reservierungen etc. also vertraut auch Immo nicht mehr !
Shady auto renewal practices
If you sign up for pro membership for some number of months you will be automatically renewed for further months if you don’t cancel, even though it seems when you sign up that you’re signing up for a fixed number of months. There is no warning about this. Shady!
Greedy
Absolutely a worthless app was contacted by nobody about any apartments or places to live and the customer service is very terrible and it’s a greedy app who will not cancel the service because I do no longer need it. They continue to take my money and tell me that it ends next year, therefore I will just block them on my card and get a refund. This is not a trusted app. Do not use it.
Neue Version stürzt dauernd ab
App nicht mehr zu gebrauchen
Simple functionality does not work
Even the simplest filter by price isn't working
👎
what you have thinking? for all ads, just in order to get contacts information, people have to pay for plus to hear no or it is not available!!!
Support doesn’t work
Support doesn’t work
dont submit your credit card
and be careful what you are opt in. they are making you pay until you are out of your limit. dont explain why are you paying for, and when you want ur money back, they are putting you on lawyers.
Не плати! Don’t pay subscription
I signed up to search for an apartment, but I can't cancel the contract. Nobody answers my inquiries. My girlfriend ordered SCHUFA and apparently didn't uncheck the box and now gets billed for 30€ every month, despite the fact that the account has been blocked for months. I advise you not to use the paid features of this site. I have often regretted it. I couldn't find an apartment here.
Ich habe mich für die Wohnungssuche angemeldet, kann den Vertrag aber nicht kündigen. Niemand antwortet auf meine Anfragen. Meine Freundin hat bei der SCHUFA bestellt und anscheinend irgendein Häkchen nicht entfernt und bekommt nun trotz langjähriger Kontosperrung jeden Monat eine Rechnung über 30 €. Ich rate Ihnen, die kostenpflichtigen Funktionen dieser Website nicht zu nutzen. Ich habe es oft bereut. Ich habe hier keine Wohnung gefunden.
Ich habe mich für die Wohnungssuche angemeldet, kann den Vertrag aber nicht kündigen. Niemand antwortet auf meine Anfragen. Meine Freundin hat bei der SCHUFA bestellt und anscheinend irgendein Häkchen nicht entfernt und bekommt nun trotz langjähriger Kontosperrung jeden Monat eine Rechnung über 30 €. Ich rate Ihnen, die kostenpflichtigen Funktionen dieser Website nicht zu nutzen. Ich habe es oft bereut. Ich habe hier keine Wohnung gefunden.
If I could Zero I would
Don‘t get Plus Membership unless you want to be stuck paying the entire contract period you sign up for. We thought you could cancel at any time when you don‘t need service. Expect very little to no customer support in English and you cannot manage your account online unless you can read German, The only customer support is via email which is not helpful. The customer number they provide only speaks German and refers you to contact them via email. Be very careful before you sign up or you could be stuck paying monthly for a service you won‘t use. Word to the wise. I would rate zero if I could because their customer service is nil and the website is set up to make it difficult to impossible to fix any issues in English or even manage.
Crashes constantly. Unworkable. Pitiful language support
This app is the worst I have used since the App Store was created. Unbelievable that they take in 30 bucks per month for this. Nothing works well. I can’t even log in without it crashing.
Muster Foto issue
Man kann im Filter nicht angeben, dass ich keine Resultate will in denen keine fotos vom Objekt zu sehen sind.
Keeps logging out
The app logs me out everyday and shows an error loading my profile.
I have to delete the app and redo w load daily…
I have to delete the app and redo w load daily…
Takes money from Ukrainian refugees
This app pushes for membership, there is no translation available and it’s impossible to contact owners without the paid version. After paying and writing dozens , you find out that it’s only with documents in Germany and useless for short term rental. No refund given, and they wouldn’t even cancel the membership. 27 Euros continues to be taken from my account. Expected behavior from Germany, profit from war AND refugees from Ukraine. Distasteful.
Does not open
The last update made the App stop to open on iPhone 11. When I tap the App the splash screen open but immediately closes
SCAM - Don’t pay for Plus
If you pay for plus, they will charge you monthly despite only requesting a short term subscription and they make it almost impossible to cancel. Go elsewhere.
Awful app ever
Worst app ever for renting.
App has some network problems
The app stopped searching on my iPhone 11 although I can see properties if they are sent to me by someone else. I checked all the possible reasons and I do not have any clue.
Super buggy
The app is super buggy it just randomly kicks me out of a listing and back to the main search page also the push notifications almost never works and the app crashes. Terrible to use as a plus member I expect more.
Geldschneiderei
Eine so unglaubliche schlechte aber dafür teure App ist mir schon lange nicht mehr untergekommen! Wohnungen die aus dem Angebot genommen werden, werden nicht aktualisiert in meiner Ansicht! Vor Jahren war ImmoScout24 Top, jetzt so wie der Rest von Deutschland....drittklassig!
Ich bekomme am laufenden Meter Nachrichten das Angeboten deaktiviert werden, aber es wird nicht angezeigt! Das die App nichts kostet wenn man bis zu 30 € für eine Plus Mitgliedschaft zahlt ist ja wohl das Wenigste! Ein Stern ist noch zuviel!
Ich bekomme am laufenden Meter Nachrichten das Angeboten deaktiviert werden, aber es wird nicht angezeigt! Das die App nichts kostet wenn man bis zu 30 € für eine Plus Mitgliedschaft zahlt ist ja wohl das Wenigste! Ein Stern ist noch zuviel!
You cant cancel once you pay PLUS membership
I have been trying to cancel my plus membership since Monday (today is Friday) to cancel my membership so I wasn’t automatically charged....and even though I have been trying, I still got charged on Wednesday and I call and write email and try to use their live chat (but never available) to try to cancel and NOTHING works. If you have a paying APP we should be able to cancel easily and without stress.
I love this app | But it stopped working!
I'm not sure why, but ImmoScout's app stopped working once I moved from NY to Berlin. I still have the same phone (and number and provider), but the app won't populate any results.
The message that pops up is a cloud with a plug that's not plugged into the wall.
Here's what I've tried to fix the problem:
-toggling location settings
-using a VPN set to US
-connecting to WiFi
- deleting and re-downloading
-trying to search anyway
But nothing happens. Any help would be great. Would give this app a 5 star if it still worked!
The message that pops up is a cloud with a plug that's not plugged into the wall.
Here's what I've tried to fix the problem:
-toggling location settings
-using a VPN set to US
-connecting to WiFi
- deleting and re-downloading
-trying to search anyway
But nothing happens. Any help would be great. Would give this app a 5 star if it still worked!
Unable to build a profile
It is impossible to fill out the profile form which makes it much more difficult to actually find a flat. I also tried on the latest version of chrome, safari & firefox. To top it off the chatting to support doesn’t work.
No one calls you back
I would email and call them and I would never get a response from them stating that they gotten an email or a call. Please fix
Map needed
This application should have a map to locate the properties accordingly.
Only basic info in English, details all in German
It is so ridiculous that all the property description and location info is in German. What is the point?!?!
Stuck in a loop
App keeps requesting I download the latest app, but I already have and that new app is what’s stuck.
Won’t load in English
I tried six times to load this app in English, but it constantly switches to German and there’s no option to choose English.
Doesn’t work
Searching isn’t possible. App is stuck in a loop of sending user to the App Store to download the new version ad infinitude.
Crashes on iPhone6 always
Crashes with iPhone 6 when you scroll through the result list. Never had that problem before with earlier version. Please fix.
Beschwerde
Total schlecht 🤮
Horrible
Listings are great, but the app is the most buggy and slow iPhone app I’ve ever used.
Latest version
The latest version was horrible. The buttons don’t work, the map stopped working, etc. Do not use this.
Missing English translation
Can you make an english version?
Neue Universal-App nicht fürs iPad
Ich musste die neue Universal-App installieren, da die iPad-App nicht mehr geht. Das ist die erste App die ich sehe, die man NICHT im Querformat nutzen kann! Was für ein Schritt zurück! Noch dazu sind die E-Mail-Suchergebnisse nicht mehr identisch mit dem, was ich auf der App finde. Wer hat den so etwas programmiert?
Time warp back to 2010
You force us to "update" and the app only works in portrait format. Thanks for nothing! 🖕🏻
Crashes
Crashes
Amateurish app
ImmobilienScout demonstrates the laziness typical of monopolies: a lack of focus on the customer and clunky design and features.
* Notifications and hidden items don’t sync between devices.
* The UI of the iPad gets stuck when viewing listings and requires a reboot.
* Cannot hide the last item in a list on iPad due to no buffer area at the bottom of listings.
* The iPad and iPhone app allow viewing in English, but perplexingly not the web site, which requires site wide translation via browser.
* Translations for listing descriptions use an awkward Google pop-up
Apps launch to recommended properties. Why would I want to see properties that IS finds interesting, instead of launching to, i.e. my notifications or searches instead?
Subscriptions are expensive and provide little value, except to see listings that are withheld from non-subscribers. A feature only possible due to the IS monopoly.
The product team is either underfunded or they have a weak team, both demonstrate a lack of consumer focus by the executive team.
* Notifications and hidden items don’t sync between devices.
* The UI of the iPad gets stuck when viewing listings and requires a reboot.
* Cannot hide the last item in a list on iPad due to no buffer area at the bottom of listings.
* The iPad and iPhone app allow viewing in English, but perplexingly not the web site, which requires site wide translation via browser.
* Translations for listing descriptions use an awkward Google pop-up
Apps launch to recommended properties. Why would I want to see properties that IS finds interesting, instead of launching to, i.e. my notifications or searches instead?
Subscriptions are expensive and provide little value, except to see listings that are withheld from non-subscribers. A feature only possible due to the IS monopoly.
The product team is either underfunded or they have a weak team, both demonstrate a lack of consumer focus by the executive team.
Sufficient but lacking crucial features
The app works and looks good. However it fails to do anything beyond that or assist in creating a helpful UX which is incredibly disappointing.
For starters, there is no language localization, so you’re stuck using the app in German. They do have a translate option for some descriptions, but it’s in a very awkward pop over.
Next, there is no useful way to manage or track your messages. So it’s easy to get overwhelmed and lose track of things. They also don’t let you customize your email notifications settings and they send a lot of emails including ones being asked to rate people who never responded to your messages.
But the most frustrating thing is that they don’t allow you to see descriptions and pictures of apartments you’ve accepted viewings to or are in the processing of applying to. Instead they turn it off and force you to remember all the details yourself or require you to take screen shots.
Overall, very disappointing. It does work and is stable (for me at least), but it feels like the user experience wasn’t taken into account at all
For starters, there is no language localization, so you’re stuck using the app in German. They do have a translate option for some descriptions, but it’s in a very awkward pop over.
Next, there is no useful way to manage or track your messages. So it’s easy to get overwhelmed and lose track of things. They also don’t let you customize your email notifications settings and they send a lot of emails including ones being asked to rate people who never responded to your messages.
But the most frustrating thing is that they don’t allow you to see descriptions and pictures of apartments you’ve accepted viewings to or are in the processing of applying to. Instead they turn it off and force you to remember all the details yourself or require you to take screen shots.
Overall, very disappointing. It does work and is stable (for me at least), but it feels like the user experience wasn’t taken into account at all
Not very helpful
The app itself isn’t very easy to navigate. The recommendations are awful, almost completely irrelevant to search parameters, and no way to adjust or ignore. There are so few listings and it’s so hard to actually see your saved listings clearly on a map. Makes finding a rental depressing.
Spam app
This app has become useless. It offers either hopelessly overpriced rentals or spams you with useless tauschwohnungs ads. Used to be great but now it’s just a piece of garbage.
Messaging is unreliable
I cannot open or send messages reliably. Once sending a message fails, I have to completely quit the app to send it. Checking my mailbox seems to work about 1 in 10 attempts.
Weird because the mobile browser page works great and I actually really like it.
Weird because the mobile browser page works great and I actually really like it.
Keine Selbstregulierung gegen Scams
Kann man doch irgendwie besser machen, oder, Leute? Jede dritte Anzeige ist ein Scam
Search feature stopped working
I have been looking for an apartment to buy in Berlin for a while now. I had all my parameters set up to search. A few weeks ago the app stopped working so I uninstalled and reinstalled. It’s still not working. I don’t know how I can get in touch with the developers to trouble shoot. It was such a great app! Too bad I am unable to use it anymore.
Muss definitiv optimiert werden
Hängt sich gerne auf, lädt Bilder irgendwann nicht mehr. Leider kann man die App nicht lange nutzen weil nicht zuverlässig
Language/translation settings need updating
The app is actually good but when using the app in English, only the headings are translated. The actual input of the client is still in German. PLEASE ALLOW COPYING OF TEXT!!!
Old Data cannot be transferred into new APP
The old App will be deactivated in 2 Weeks hence I have installed the new mobile App. Unfortunately all my previous searches and stored offerings are gone. It is not possible to transfer all from the old app to the new one.
+ 2 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)