Review Insights · App Store
imo video calls and chat HD
Baby Penguin · 75,069 ratings · ★ 3.4
3.4
★★★★★
75,069 ratings
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Top complaints - extracted from 95 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
29 negative reviews mention this · 31% of all complaints
★★★★★ "Not working. I downloaded the app so I can talk to my family in Russia since they’re able to use it, but I can’t connect to them, their contact doesn’t even come up…it’s insane that they make you pay for an app that doesn’t work 😐" - Aniloracgorizont
2
"work"
28 negative reviews mention this · 29% of all complaints
★★★★★ "Useless piece of garbage. It wouldn’t work between countries. The app can only see contacts from the same country where you are physically located, or contacts with the phone codes of the country where you have downloaded the app. I want full refund for the purchase…" - SNRZ0
3
"scam"
26 negative reviews mention this · 27% of all complaints
★★★★★ "Not functional. Scam" - rebelvand
4
"money"
20 negative reviews mention this · 21% of all complaints
★★★★★ "Can’t change default location based phone number. My apple id region is from USA but i am using this phone from bangladesh, after purchasing this app i can’t change USA based number. Please refund my money." - Eaysir
5
"number"
19 negative reviews mention this · 20% of all complaints
★★★★★ "Can’t change default location based phone number. My apple id region is from USA but i am using this phone from bangladesh, after purchasing this app i can’t change USA based number. Please refund my money." - Eaysir
6
"contacts"
18 negative reviews mention this · 19% of all complaints
★★★★★ "Useless piece of garbage. It wouldn’t work between countries. The app can only see contacts from the same country where you are physically located, or contacts with the phone codes of the country where you have downloaded the app. I want full refund for the purchase…" - SNRZ0
7
"doesn work"
18 negative reviews mention this · 19% of all complaints
8
"phone"
17 negative reviews mention this · 18% of all complaints
★★★★★ "Can’t change default location based phone number. My apple id region is from USA but i am using this phone from bangladesh, after purchasing this app i can’t change USA based number. Please refund my money." - Eaysir
9
"country"
16 negative reviews mention this · 17% of all complaints
★★★★★ "Useless piece of garbage. It wouldn’t work between countries. The app can only see contacts from the same country where you are physically located, or contacts with the phone codes of the country where you have downloaded the app. I want full refund for the purchase…" - SNRZ0
10
"countries"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Useless piece of garbage. It wouldn’t work between countries. The app can only see contacts from the same country where you are physically located, or contacts with the phone codes of the country where you have downloaded the app. I want full refund for the purchase…" - SNRZ0
11
"waste"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Waste of money. It’s not working international contracts" - Ainu_z
12
"other"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Not working. I copy and post other person review, because all the same! // I installed IMO for $6.99 because it was recommended for international communication. It works in Russia, Egypt, Italy and it works in US, but it did not work between countries…" - AshMa7
📋 All 95 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t change default location based phone number
My apple id region is from USA but i am using this phone from bangladesh, after purchasing this app i can’t change USA based number. Please refund my money.
چرا فقط شماره امریکا ؟؟؟
چرا این برنامه با شماره سایر کشورها فعال نمی شود؟
Not functional
Scam
Useless piece of garbage
It wouldn’t work between countries. The app can only see contacts from the same country where you are physically located, or contacts with the phone codes of the country where you have downloaded the app. I want full refund for the purchase because it’s no help at all.
Waste of money
It’s not working international contracts
It’s a scam
0 stars
Not working
I downloaded the app so I can talk to my family in Russia since they’re able to use it, but I can’t connect to them, their contact doesn’t even come up…it’s insane that they make you pay for an app that doesn’t work 😐
Can’t change country code
The country selector is unresponsive. I’m trying to register my number but I can’t select my country or edit the +1 code. Please update for better compatibility with iOS.
Worst app ever encountered
I don’t want to give even one star rating. I installed it after paying $6.99 dollars. It never worked and most of options you don’t have access. Today I saw a charge on my card and they stole $6.99. When I tried to manage the subscription through the app, it did not allow me.
It doesn’t work!
Doesn’t even allow me to send an invite
It doesn’t work
I tried to contact the support but didn’t get any response, apparently no refund. I wonder if it is possible to persuade Apple to remove this app from the AppStore to stop the fraud.
Doesn’t work across regions
I have tried multiple times to add contacts I have in Russia. It does not allow you to start a chat with them, doesn’t allow you to add their number, it doesn’t even import their information into the app from your contacts when you give full access. It is broken.
Scam
What a scam. They take advantage of their availability in countries with stifled communication to dip into your address book. They make you pay in the US
Regional limitations
You won’t be able to speak with anyone with in +7 region. Don’t waste your money. This app feels like a scam
Not working
Not working between countries
It is a scam.
6.99 for nothing. It does not work at all
Not working
I copy and post other person review, because all the same!
// I installed IMO for $6.99 because it was recommended for international communication. It works in Russia, Egypt, Italy and it works in US, but it did not work between countries.
Profile/invite link doesn't open properly, and adding friends across region fails, so calling , messaging/ messaging connection across US-Russia, US - Egypt and IS- other countries is basically impossible.
This is extremely misleading, and none of these cross-country restrictions are clearly disclosed on Apple Store page. It feels like a bait-and-switch and honestly look like the scam, especially when they say they are number one in smth.
Please be transparent about regional limitations.
// I installed IMO for $6.99 because it was recommended for international communication. It works in Russia, Egypt, Italy and it works in US, but it did not work between countries.
Profile/invite link doesn't open properly, and adding friends across region fails, so calling , messaging/ messaging connection across US-Russia, US - Egypt and IS- other countries is basically impossible.
This is extremely misleading, and none of these cross-country restrictions are clearly disclosed on Apple Store page. It feels like a bait-and-switch and honestly look like the scam, especially when they say they are number one in smth.
Please be transparent about regional limitations.
So bad
Don’t use it
Scam!!
This is a scam this is the imo we use for contacting people abroad
The app is fake
I paid and downloaded the App, nothing is working correctly no calls no chats, I mean I even can’t add anyone to my contact
It sucks
It doenst work in usa
This is a fraud app
You literally can’t do anything with this tupid app. I had to pay to download this. The other reviewers are right.
It doesn’t work
App doesn’t work. Don’t even waste your money. Hope I can get my refund from Apple
That is not the real IMO app
It is a scam, it is not the real IMO app which is not available in US app store.
Не могу сменить страну
Не могу ввести номер своей страны и соответственно зайти, что бы пользоваться
This is the worst app I’ve ever seen.
It’s paid and it’s a total scam.
This app doesn’t work at all. It doesn’t see my contacts, messages don’t send, calls don’t connect - it literally does nothing.
The only things you can do is set an avatar and buy a subscription.
Don’t think I’m stupid - I tried contacting support. The “support” button is fake, it does absolutely nothing.
Do NOT install this scam. As soon as the pending period ends, I’m requesting a refund immediately.
This app doesn’t work at all. It doesn’t see my contacts, messages don’t send, calls don’t connect - it literally does nothing.
The only things you can do is set an avatar and buy a subscription.
Don’t think I’m stupid - I tried contacting support. The “support” button is fake, it does absolutely nothing.
Do NOT install this scam. As soon as the pending period ends, I’m requesting a refund immediately.
Useless!!!
You cannot call outside of USA, ridiculous! What’s the point? I want my money back
Me
It doesn’t let me invite my international contact! Otherwise, what this app for!😡😡
Scam
I want my money back! This app sees only American phone numbers. I downloaded it to chat and call my friends and family abroad, but it’s impossible. And they didn’t reveal this crucial info anywhere in there app description
Garbage
This is an imposter, not related to imo.im, don’t download - you’ll be scammed by $6.99. The idea is bluntly stupid, it just redirects you to iMessage when you hit “start chatting” button.
Doesn’t work
I installed this version and even payed 6.99$ but it doesn’t work to call outside the US, which was the whole point of installing the app!
This is plain theft! Do NOT buy!
This is plain theft! Do NOT buy!
Scam!
Scam. Do not buy this app!
Disappointed
It doesn’t allow you to call some of the contacts you have on your phone I’m very disappointed. For one person I downloaded this app to call and it doesn’t allow me to call.
Useless purchase
Downloaded to connect with my family, but the app bugs when I try to add a foreign number and don’t show any phone numbers outside of US.
The most useless app
A useless app. It only detects contacts within the region to which your account is linked. In other words, if you have a U.S. number, it is impossible to message someone in another country who has Imo installed. A complete waste of money.
Impossible change country
I just downloaded this app, and it's completely useless. I can't change the country (default is the US) or enter my phone number. What did I pay for?
skam
This app mimics another app with the same name and icon as one in the App Store in other regions, but it has no relation to it and doesn’t provide the same services.
Shows only contacts in US
App sucks, segregation by region is absolutely ridiculous
Very misleading
It doesn’t allow you to call to other countries at all. Waste of money
Absolutely useless for foreign conversations
I installed it for ~7$, but it appears USA contacts only showed up.
I tried to add foreign contacts but it was not possible. Waste of time and money.
I wanted my money back.
I tried to add foreign contacts but it was not possible. Waste of time and money.
I wanted my money back.
It does not work between countries
Id you are in US you can not call to Russia
Does not work between countries
Cannot use between US and Russia
Scam
Scam app
Not working
I’m having issues with the app. Firstly, when I tried to use in-built support option, it is not active. As in I press on it and nothing happens.
And the main issue: the same is happening when I try to add a new contact with a Russian area code. Add button is inactive. When I look up my existing contacts, no contact with a Russian number come up, even though I have the app access to all contacts. I cannot invite those contacts either for the same reason.
This is extra frustrating for me, since the only reason I’ve downloaded and paid for the app, is to connect with my mom who has a Russian phone number.
Is this a policy / general settings thing that can’t be fixed? If so, I would be asking for my money back please.
If it’s not an intended behavior, which I’m hoping it’s not, I will be super grateful for your help to resolve this!
I sent this to support through contact here and there is no answer since March 25.
And the main issue: the same is happening when I try to add a new contact with a Russian area code. Add button is inactive. When I look up my existing contacts, no contact with a Russian number come up, even though I have the app access to all contacts. I cannot invite those contacts either for the same reason.
This is extra frustrating for me, since the only reason I’ve downloaded and paid for the app, is to connect with my mom who has a Russian phone number.
Is this a policy / general settings thing that can’t be fixed? If so, I would be asking for my money back please.
If it’s not an intended behavior, which I’m hoping it’s not, I will be super grateful for your help to resolve this!
I sent this to support through contact here and there is no answer since March 25.
wtf
After logging into the app, it’s impossible to change the region, and therefore you can’t enter a phone number from any country other than the United States. Nothing helps.
I cant registered
It’s only for USA?
Check this app
Please revisit this app I can’t change country 🤦🏻♂️😭
Back me my money!
Absolutely terrible app. It doesn’t work
Не работает
Те, кто хочет скачать imo для звонков в РФ, не скачивайте. Приложение тупо не отображает контакты с российскими номерами, соответственно нет возможности связаться.
A waste of money
It’s not the same imo that everyone else is using (which is free btw). The developer is different and it doesn’t allow to add any contact outside of US.
+ 45 more in the clipboard copy
Sentiment summary
56%
Positive (4-5★)
8%
Neutral (3★)
36%
Negative (1-2★)