Review Insights · App Store
Imou Life
Huacheng Network(hk) Technology Limited · 4,584 ratings · ★ 4.3
4.3
★★★★★
4,584 ratings
🎯 Build a better version
Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
16 negative reviews mention this · 29% of all complaints
★★★★★ "Because I could not find the Wi-Fi on my camera, so please fix it. Please fix it Imou" - MckenzieJadenJose
2
"doesn"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Zoom in/out. This app doesn’t know how to zoom.. 😀 stupid" - Machano_1892
3
"service"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Ridiculous app and service. Bad service, extra security plan easily compromised. Hackers seem to have compromised my security system. I sent proof. I got ridiculous response back, no investigation. No assistance to stop the hacking. My security is compromised and inep…" - sanhajayahya
4
"support"
7 negative reviews mention this · 13% of all complaints
★★★★★ "SCAM!!. This is a scam. I stopped my plan 2 years ago. I ended the subscription. I even changed the card info. They still take my money every month. I’ve chat with so many support teams and they say it’s nothing they can do." - jadababe4011
5
"imou"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Because I could not find the Wi-Fi on my camera, so please fix it. Please fix it Imou" - MckenzieJadenJose
6
"cameras"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Issues after issues. I had maybe 6 within 4 years because I had to keep replacing the 2 I have. It’ll just stop working out of nowhere and it’s impossible to try and contact support to fix the problem. It’ll just start blinking red out of nowhere and I just be …" - Shaqulea
7
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Issues after issues. I had maybe 6 within 4 years because I had to keep replacing the 2 I have. It’ll just stop working out of nowhere and it’s impossible to try and contact support to fix the problem. It’ll just start blinking red out of nowhere and I just be …" - Shaqulea
8
"update"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Lost the ability to delete daily alarm events. Dont take the latest update if you like being able to review and delete daily alarm events….." - Gman2311
9
"years"
6 negative reviews mention this · 11% of all complaints
★★★★★ "SCAM!!. This is a scam. I stopped my plan 2 years ago. I ended the subscription. I even changed the card info. They still take my money every month. I’ve chat with so many support teams and they say it’s nothing they can do." - jadababe4011
10
"card"
6 negative reviews mention this · 11% of all complaints
★★★★★ "SCAM!!. This is a scam. I stopped my plan 2 years ago. I ended the subscription. I even changed the card info. They still take my money every month. I’ve chat with so many support teams and they say it’s nothing they can do." - jadababe4011
11
"without"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Issues after issues. I had maybe 6 within 4 years because I had to keep replacing the 2 I have. It’ll just stop working out of nowhere and it’s impossible to try and contact support to fix the problem. It’ll just start blinking red out of nowhere and I just be …" - Shaqulea
12
"customer"
6 negative reviews mention this · 11% of all complaints
★★★★★ "So hard to contact their customer service. I got 2 devices. And both of them got online. I didnt know what happen it just suddenly turn it offline. We are trying to figure it. But it really doesn’t work. How can you fix that? Your customer service is unreachable even your contact nu…" - nioxlabis
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Lost the ability to delete daily alarm events
Dont take the latest update if you like being able to review and delete daily alarm events…..
SCAM!!
This is a scam. I stopped my plan 2 years ago. I ended the subscription. I even changed the card info. They still take my money every month. I’ve chat with so many support teams and they say it’s nothing they can do.
Because I could not find the Wi-Fi on my camera, so please fix it
Please fix it Imou
Issues after issues
I had maybe 6 within 4 years because I had to keep replacing the 2 I have. It’ll just stop working out of nowhere and it’s impossible to try and contact support to fix the problem. It’ll just start blinking red out of nowhere and I just be praying it’ll start back working by itself. And it moves without anyone touching it. This the last time this happened and I’m done. Just not going to buy anymore. I’ll still to ring cameras.
Lắp cam 2k mới mà vật chuyển động k lưu,nhiều cái chỉ là lá vs muỗi thì lại báo chuyển động
Tệ
Review
Not user friendly.
Quá tệ
Vào ứng dụng là đơ
Terrible
Live feed of the Bullet 2E camera on the app does not work properly even after resetting the camera multiple times. Fix the issue asap!
Zoom in/out
This app doesn’t know how to zoom.. 😀 stupid
tệ
ứng dụng quá tệ. vào xem hay bị out ra
So hard to contact their customer service
I got 2 devices. And both of them got online. I didnt know what happen it just suddenly turn it offline. We are trying to figure it. But it really doesn’t work. How can you fix that? Your customer service is unreachable even your contact number. I will never recommend your product.
It doesn’t work properly
I have the camera for two years and everything was fine till the new updates came several months ago. Your mobile app and camera should be on the same network to see the live view. It means you cannot check your house when you are away anymore unless you purchase their cloud service. Not happy with this change.
Complaint regarding I cloud
Useless product I subscribed I cloud and is activated but It doesn’t record and have no storage , no alerts notifications it’s blank
Waste money
Don’t buy it. You will be disappointed when you try to reset it. I have moved to different area and I have been trying to reset it. It’s a hassle.and you can’t even get help with it
Total disaster
App can’t load recordings from camera, with good signal and wifi
Not able to open
It’s not working ,please try to fix the bug
WHEN WILL YOU TEST APP FOR BUGS
A lot of bugs for lastest update. Basicaly UNUSABLE APP NOW. They made the camera RANGE much lesa, why?
Camera is bad
متاسفانه دائما ارتباط بین دوربین و مودم قطع میشه و نمیشه به دوربین دسترسی داشت. دو روز کار میکنه و ۱۰ روز قطعه. این دوربین ها داخل ایران به دوربین های اسباب بازی معروف شدن. هر وقت کار آدم گیر میکنه، این دوربین ها هم قطع هستن
No More Notifications?
This used to be a very reliable app. I’ve had it for years. But noticed now - the alert notifications for motion detection are no longer coming through? Thus I am giving it 1/5 star rating.
I’ve played around in the IMOU Life app searching for the notification settings… which are enabled. My notifications setting on my Apple iPhone are also enabled for the app… I wish this bug could be fixed as it is pointless to use for security reasons.. at this point I’m just relying on RING for security purposes.
I’ve played around in the IMOU Life app searching for the notification settings… which are enabled. My notifications setting on my Apple iPhone are also enabled for the app… I wish this bug could be fixed as it is pointless to use for security reasons.. at this point I’m just relying on RING for security purposes.
Horrible app
The app is not user friendly at any means. I’m always pressing all the buttons to figure out how to check the recordings, or if there’s any. The app doesn’t let you watch the recordings if the device is off, which to me makes the app useless. So if you’re away, you get your house broken into, the burglar turns off your camera, you wouldn’t be able to see any recordings it may have! This will be our first and last IMOU camera. We will just stick to EUFY cameras.
Offline
Qpp crashed on launch
Notifications GONE
Was using this app for 3 years, it was great, but now notifications disappeared!!!
Lỗi app
Không sử dụng được trên iphone 15
تطبيق معقد
جودة الصورة عادية والصوت غير واضح
ولا يستاهل تدفع قيمة الاشتراك في الخدمة
المفروض يكون سهل للمستخدم
الكثير من الاضافات بدون فائدة فعلية
ولا يوجد اختيار الغاء الاشتراك السنوي
مما يجبرني على تغيير البطاقة الائتمانية بوحده ثانية
بحيث لا يسحبون قيمة اشتراك جديد!
ولا يستاهل تدفع قيمة الاشتراك في الخدمة
المفروض يكون سهل للمستخدم
الكثير من الاضافات بدون فائدة فعلية
ولا يوجد اختيار الغاء الاشتراك السنوي
مما يجبرني على تغيير البطاقة الائتمانية بوحده ثانية
بحيث لا يسحبون قيمة اشتراك جديد!
Don’t update app!!
Since the last update my app literally crashes upon opening. I can’t view my cameras!!! My SECURITY cameras that are supposed to help with my family’s SECURITY are now completely useless!! Spent so much money trying to make sure I keep my family safe and I can’t do that because whoever is responsible for this last update FAILED!!!
Oh and customer support… is non existent!
Oh and customer support… is non existent!
لا يشتغل عندي
The application is broken. How many times do I delete it and return it? It doesn't show me anything at all. What about it? Is there a hacker?
Not working!!!
After the last update app completely stopped working i can’t see my camera anymore!!!
في كل مره
في كل مره من التحديثات المتاخره يزداد التطبيق سواء وسوال لماذا قمت من إزالة محادثة المكرفون 😏
Terrible app
It changed me to two step verification without my permission - now I have to check my email every time I use it for the code to unlock it. It’s a pain in the butt and makes my cameras useless. If I hear a noise at night and want to check my camera i have to go through the whole stupid process just to use it. Thanks a lot app people- you guys are terrible!
Couldn’t click on the HUMAN DETECTED video
After the latest update, I Couldn’t click on the HUMAN DETECTED video when there is notification!!! PLEASE FIX
New version can not working
After upgrading to the latest version, my camera stopped working, there are no notifications, and when I checked the SIM card storage, there were no recordings. Everything has failed.
Apple should interfere
The recent release has disabled the manual removal of videos from sd card and forcing people to buy cloud storage. I'm surprised how apple's strict qc guidelines let this pass.
not play camera cruser. change many wifi if not play or offline.but green led
not play camera cruser. change many wifi if not play or offline.but green led
Terrible Customer Support
Took 2 days to respond to my first support email and still have not responded to my second support email.
The app on the computer is different than iPhone so the description on how to perform a task is not clear.
Set the language in English and during the chat, it goes to French so not sure what is going on.
The app on the computer is different than iPhone so the description on how to perform a task is not clear.
Set the language in English and during the chat, it goes to French so not sure what is going on.
Don’t do business with this company ….. this company is a con.
Scam they have the worst support. I have been asking for months to cancel my service. They tell you to go to their app and cancel your subscription, but the app won’t allow you to cancel if you email they will ignore and continue to charge giving you the same instructions so you only go in circles trying to cancel it. Going to have to cancel my credit card to get rid of them really bad service sad.!!!!!!
Cameras Fail
Cameras fail to record. Only show certain recordings but there are times that it goes without recording even when there’s movement.
useless
In Iran, it doesn't work at all and the IMO Life software shows the camera offline. The company was informed, but they did nothing.
Absolute junk
Difficult to use. Lots of glitches. Desktop app will run for an hour max before it crashes. Impossible to unsubscribe. Support is nonexistent
Terrible streaming
This has terrible streaming problems! The pictures seem to be OK when they do come out but when I want to go on and look at one of the alerts I get an ad that comes up first because I didn’t buy the service. It says you don’t need to buy the service, but now there’s ads! When the video finally looks like it’s gonna play, it plays a little then stops, then plays little again, then stops! I can never watch a full video without interruption, constantly happening! It’s terrible.
HORRIBLE
I CANT GET THIS STUPID CAMERA TO CONNECT. I PUT IT ON THE RIGHT WIFI 30CM AWAY I PRESS RESET I DO EVERYTHING AND IT JUST SAYS FAILED TO CONNECT DEVICE OVER AND OVER AND OVEE AGAIN. AND THE FAQ DONT HELP AT ALL JUST NORMAL BASIC QUESTIONS NOT ANYTHING TO DO WITH THE PROBLEM!!!!!!!
Camera ok service none existing
You’ll never be able to cancel!!
Cannot recommend App or Products!
I purchased their Imou Versa Camera and was unable to obtain a manual so I contacted Imou customer service and was advised at this point they do not have a manual in existence. So they are selling products without manuals. And the app does a lot of tracking .
CANNOT LOG IN
WILL NOT LET ME LOG IN EVEN THOUGH PASSWORD IS CORRECT, WORKS ON IPAD, DOES NOT WORK ON PHONE!!!!!!!!
After about a couple months it’s suddenly out of work .
After a couple months it’s suddenly stopped work. I don’t know what is going on. On my knowledge this kind camera is not a quality product.
worst customer service
i use to use it for few years with Dahua DVR but in the last few days it stop working and they told me we are not compatible with Dahua anymore. i have subscription on cloud and imou protect with auto renewal now i can’t access to my account to canel it , they ask me to send the device tag which in my other home 7 hours flight to cancel the account. no refund for the remaining period and auto renewal still valid with my visa account and i can’t cancel it. i send email and they asked my to chat online which they asked my to send email. no support at all worst customer experience ever and not recommended at all.
Đồ tàu dỏm
Đang vào xem mà tự nhiên vào xem ko đc nữa cứ bảo lỗi mạng
Tệ
Mỗi lần vào phải đăng nhập còn không cho đăng nhập bằng face id
Doesn’t work on iPhone without Wi-Fi
Doesn’t work on iPhone iPhone 13 Pro Max with iOS version 16.6. I cannot play recording or live preview. Is this something we are aware of?
Update made everything paid
The new update disabled download from sd card option. Now it asks you to pay for your own video on your sd card.
Do not buy!!!
Do not buy!!!
Horrible
The way you just block from using basic playback feature and asking to pay is just ridiculous
+ 6 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
5%
Neutral (3★)
11%
Negative (1-2★)