Review Insights · App Store
InBody
InBody Co., Ltd. · 1,615 ratings · ★ 3.9
3.9
★★★★★
1,615 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 24% of all complaints
★★★★★ "Not working properly. I would give this 5 stars except I can’t see my previous data, even though it has all been loaded. It keeps telling me ‘The server response is being delayed temporarily. Please try again later.’ Driving me nuts." - mog72688
2
"data"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Not working properly. I would give this 5 stars except I can’t see my previous data, even though it has all been loaded. It keeps telling me ‘The server response is being delayed temporarily. Please try again later.’ Driving me nuts." - mog72688
3
"support"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Can’t log in. No customer support sending back unit" - juljou
4
"doesn"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Doesn’t work as advertised. I just bought the H30 (new). I am getting no segmental analysis AT ALL in the app. I even downloaded the csv file, and can see the fields in the file but there is no data. I have reinstalled the app, and I have checked the manufacture date …" - RainCityCitizen
5
"phone"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
6
"downloaded"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
7
"inbody"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
8
"scan"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
9
"enter"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
10
"number"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
11
"cannot"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Registration flaw. I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number ke…" - Cats-fan
12
"scale"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Slow + ads. For an app that only gets results from a scale, this is about the slowest app to open on my phone. Plus it keeps showing me pop up ads." - whoSaidWhat2
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t log in
No customer support sending back unit
Can’t register the app is broken
Buttons missing can’t progress through registration.
Registration flaw
I downloaded the app so that I could use the locate feature to find an InBody composition scan near me. The app makes you register first. During registration I’m prompted to enter my phone number but can get no further because the number keypad is hiding the button you need to click to go to the next step; the number pad cannot be minimized or dismissed. Frustrating.
Why do they demand your address?
You can’t search for a scan without giving your complete address? Can you just provide a service and not try to capture more data about your users?
Can’t create an account
I am unable to create an account. When it asks for my email, I enter it but then can’t have it save the email or progress any further.
No customer service
I need to change my email and forgot my password. I request verification codes to be sent to my phone and I never received them. I went to app support but not in English. I emailed them and it comes back as not a good address. This app and its support is not helpful.
Not working
Wast of my time this app doesn’t work at all.
Great but
The application is great, just one problem the app is outdated by its only in day mode/light mode, no dark mode 🫤 the very white background hurts my eyes so bad 👀
Works but I hate it
Not great borderline infuriating
Horrible
I can not get the scale to pair with my iphone and the support has not replied to me in a week-the support is HORRIBLE-
App Issues
Not sure if my issue with Apple or InBody app. I’m unable to connect as “location” is not available or listed under “privacy settings”.
Unable to login
I can’t even login to access the app. Says that my number is invalid
Wi-Fi password limits
The Wi-Fi password is limited to 20 characters and this prevents me from connecting my device to my network without changing my password on all of my devices which would be a huge pain. Please fix this.
Almost good
How, in 2025, do we still have apps that don’t support password managers? InBody apparently expects users to manually come up with and remember and enter a complex password.
Update broke Bluetooth data sync
It used to work perfectly. Now data sync with the scale struggles every time to connect. Whatever you did is not good.
Unusable
Just downloaded and cannot verify via text or email. I tried getting a verification code via text and the app is failing at sending the code. It claims that you can also get it through email but the app sends you to a greyed out screen with your phone number, no option to enter your email. I am unable to see the detail report.
No support for H40
Can you please add support for the newest model, H40?
Privacy
This app has huge privacy concerns. Mandatory phone number sharing. Mandatory sms/messaging share are just the top 2. Happy I downloaded the app to try and check it out first.
Extremely poor iPhone integration
If you make setting up an account difficult, I’m not gonna waste the time on your app, and therefore the $ on your service.
It’s not possible to use the Apple password generator to autofill. The password field doesn’t allow me to paste and the final nail in the coffin is you can’t see what you’re typing.
It’s 2025. Get with the program.
It’s not possible to use the Apple password generator to autofill. The password field doesn’t allow me to paste and the final nail in the coffin is you can’t see what you’re typing.
It’s 2025. Get with the program.
Does not work
When you cannot access the validation area, the programmers fail! Don’t download this unless you want total frustration
Doesn’t work
Can’t use the app because it continually fails to send the verification code for the initial setup. Complete waste of time.
Not working properly
I would give this 5 stars except I can’t see my previous data, even though it has all been loaded. It keeps telling me ‘The server response is being delayed temporarily. Please try again later.’ Driving me nuts.
Slow + ads
For an app that only gets results from a scale, this is about the slowest app to open on my phone. Plus it keeps showing me pop up ads.
Doesn’t work as advertised
I just bought the H30 (new). I am getting no segmental analysis AT ALL in the app. I even downloaded the csv file, and can see the fields in the file but there is no data. I have reinstalled the app, and I have checked the manufacture date on the unit to make sure it wasn’t an old unit (it was manuf. Jan 16 2026). I specifically bought this for segmental body composition and will be returning it *very* quickly if this is not resolved ASAP.
Not too user friendly
This app is not user friendly at all. Doesn’t show many metrics and I’m not exactly sure how accurate it is I have a dexa scan today and I will compare the 2. The app is in need of a major update and better placed buttons
I want to see more
I am new to using this app, but not to InBody scans. I would like a way to download my entire scan or at least view it to share it with my nutritionist and health coach.
Kinda Sucks at Using Apple Health
This doesn’t work to well with using apple health data. It dos great with suppling but it does terrible at using the data.
Normally pretty good
Normally I like the app and the way it display my results. For the last few days I cannot get in and the support like on this page sends you to a non-English site so it is useless.
Does not Sync with Apple Health!
The app itself is fine but it promises to sync with Apple Health which it does not. All the permissions are enabled. You have to swipe down manually to sync which is annoying but not a deal breaker. It says it has synchronized but no data gets to apple health. Very annoying! Would have bought a different scale if I knew it did not sync properly. A lot of money to spend for a product that does not work as advertised
Sentiment summary
70%
Positive (4-5★)
4%
Neutral (3★)
25%
Negative (1-2★)