Review Insights · App Store
IndSMART IndianBank Mobile App
Indian Bank · 314 ratings · ★ 4.1
4.1
★★★★★
314 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
6 negative reviews mention this · 40% of all complaints
★★★★★ "User unfriendly. Very buggy. Extremely frustrating to use. Will close my accounts due to the poor quality of online banking and the app" - User8560!?
2
"indian"
4 negative reviews mention this · 27% of all complaints
★★★★★ "App is not constant loading and does not function properly.. I am here in US and trying to navigate through the app . Though the registered Indian SIM card is working , and with proper network connections as well . I am unable to use the app . It’s constantly loading and very slow ." - Customer 2708
3
"poor"
3 negative reviews mention this · 20% of all complaints
★★★★★ "User unfriendly. Very buggy. Extremely frustrating to use. Will close my accounts due to the poor quality of online banking and the app" - User8560!?
4
"does"
3 negative reviews mention this · 20% of all complaints
★★★★★ "App is not constant loading and does not function properly.. I am here in US and trying to navigate through the app . Though the registered Indian SIM card is working , and with proper network connections as well . I am unable to use the app . It’s constantly loading and very slow ." - Customer 2708
5
"unable"
3 negative reviews mention this · 20% of all complaints
★★★★★ "App is not constant loading and does not function properly.. I am here in US and trying to navigate through the app . Though the registered Indian SIM card is working , and with proper network connections as well . I am unable to use the app . It’s constantly loading and very slow ." - Customer 2708
6
"indian bank"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Such a worst customer service from Indian bank. Worst bank" - Jerinjaxk
7
"update"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Unable to update newer version. Update app option unavailable in the App Store. It seems like I have to erase the app and reinstall." - unhappy - App Not useful
8
"version"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Unable to update newer version. Update app option unavailable in the App Store. It seems like I have to erase the app and reinstall." - unhappy - App Not useful
9
"issue"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Worst banking application. This is the worst banking application ever faced. Every step used to log out and examine your patience. Better dropout from Indian bank services if the issue with bank" - Ravi Kumar Avv
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the worst bank and app
limits. limited capabilities. tough to use app (try finding the SWIFT code), navigation is a nightmare. would be amazing if they hired a UC team instead of a bunch of freshers from a non human interface background
Anandhi
Keep getting time out error not able to do any transactions too bad. Poor service
Such a worst customer service from Indian bank
Worst bank
App Registration
I am using esim and while registration and during sending the SMS it says no sim. So unable to register the app. I need solution ASAP.
Unable to update newer version
Update app option unavailable in the App Store. It seems like I have to erase the app and reinstall.
Poor navigation
UI is slightly better but the navigation and loading page are poor. Sometime it takes long time for loading and scrolling does not works sometimes. Need a better IT team for Indian bank. The UX and testing needs to be improved.
DOES NOT FUNCTION PROPERLY
The App does not work most of the time. Cannot trust this App to make a payment when needed because in most cases, it won’t work so ultimately I have to use my other bank Apps to make a payment.
Please improve the functioning of your App.
Please improve the functioning of your App.
IndSMART
Hopeless. I have been waiting for OTP consequently for 3 occasions and it never came. HOPELESS App. You don’t deserve any good rating.
Worst banking application
This is the worst banking application ever faced. Every step used to log out and examine your patience.
Better dropout from Indian bank services if the issue with bank
Better dropout from Indian bank services if the issue with bank
Not opening
After this new update, it is asking only version17 or above only can update or the older version only wil be downloaded, but even though after downloading the older version it is asking to install the new version, my phone is ios17. Vat to do now, I am in emergency situation to transfer money and am facing this issue. Very bad
Fail to open FD account
Current version of IndSMART throws error ERR 0899 69 when I try to open FD. I hold NRE SB account with the bank. I’ll update my rating once the bug is fixed and the app is more usable. Pls don’t discontinue older version till IndSMART is really ready
From 2 days facing technical issue while registration.
From 2 days facing technical issue while registration in mobile app .
User unfriendly
Very buggy. Extremely frustrating to use. Will close my accounts due to the poor quality of online banking and the app
App is not constant loading and does not function properly.
I am here in US and trying to navigate through the app . Though the registered Indian SIM card is working , and with proper network connections as well . I am unable to use the app . It’s constantly loading and very slow .
UPI LINKS NOT WORKING
Please do little more testing in this new app, has lots of bug. Upi links aren’t working. Send money to contacts is not working .
Money dedu ted and not received by receiver neither got refunded, no email to complain/share feedback
Money dedu ted and not received by receiver neither got refunded, no email to complain/share feedback
Sentiment summary
76%
Positive (4-5★)
8%
Neutral (3★)
16%
Negative (1-2★)