Review Insights · App Store
Instagram, Inc. · 28,997,196 ratings · ★ 4.7
4.7
★★★★★
28,997,196 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
20 negative reviews mention this · 28% of all complaints
★★★★★ "accounts getting disable. There is many accounts thats got disable for no reason and all thid because of the Meta Ai, I deleted this app for this stupid Ai and DO NOT get this app, now i lost my only account witg many memories." - SON GOJO
2
"instagram"
16 negative reviews mention this · 22% of all complaints
★★★★★ "Customer. My instagram app have little bugs where I can’t tap on photos to see photos I have been sent." - Brad smiles
3
"accounts"
14 negative reviews mention this · 19% of all complaints
★★★★★ "accounts getting disable. There is many accounts thats got disable for no reason and all thid because of the Meta Ai, I deleted this app for this stupid Ai and DO NOT get this app, now i lost my only account witg many memories." - SON GOJO
4
"reason"
14 negative reviews mention this · 19% of all complaints
★★★★★ "accounts getting disable. There is many accounts thats got disable for no reason and all thid because of the Meta Ai, I deleted this app for this stupid Ai and DO NOT get this app, now i lost my only account witg many memories." - SON GOJO
5
"banned"
9 negative reviews mention this · 13% of all complaints
★★★★★ "DISABLED ACCOUNT. Instagram is falsely banning every small business and creators, thee blue verification is of no use inspire of having that they banned me they banned my insta creator acc and backups and even new accs along with the verified acc like HELLO?…" - Boycottmetamf
6
"meta"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Perfect example of how a good product was ruined. Instagram used to be a great product long time ago, and in recent years it has been completely ruined by these narcissistic, pretentious people in Meta. Instagram will be dead in 5-7 years." - tviunea
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Repost button
I dont have the repost feature please fix
ً
سيء
Despise the latest updates in ‘26
Tryin to use the app a whole lot less
X button too small to skip ads
All I wanted to do was skip your ad… every single time I tried to press the x it brought me here so here you go.
Perfect example of how a good product was ruined
Instagram used to be a great product long time ago, and in recent years it has been completely ruined by these narcissistic, pretentious people in Meta.
Instagram will be dead in 5-7 years.
Instagram will be dead in 5-7 years.
accounts getting disable
There is many accounts thats got disable for no reason and all thid because of the Meta Ai, I deleted this app for this stupid Ai and DO NOT get this app, now i lost my only account witg many memories.
Does nothing about bullying.
Does literally nothing about bully comments about what someone goes through abuse. does nothing about the over sexual content on this app either . Every report they don’t see a problem.
DISABLED ACCOUNT
Instagram is falsely banning every small business and creators, thee blue verification is of no use inspire of having that they banned me they banned my insta creator acc and backups and even new accs along with the verified acc like HELLO? #boycottinstagram
Why are you not giving me my code for my new phone number because I’ve been waiting and waiting and
I’m trying to change my old number to my new number, but you guys will not give me a code and that’s why I rate you as an F because you will not change and you won’t let me put my actual phone number on there because I changed my phone number you guys got my old phone number that does not work. Do I need to put the new one so send me a code
can’t use without update
can’t use without update
Bad
This is app is actually horrible. I cant even delete an account bc I have to go through a 200 step process with passwords. I DONT REMEMBER MY PASSWORD. I hit forgot password, "Something went wrong", EVERY SINGLE TIME. Tried cahnging my number, "Something went wrong". DO BETTER!!!!
Banned for no reason
A few months ago I got banned for no reason, and meta has no live representatives to speak to about this, their ai assistant is completely useless. Any new accounts I try to make get banned within an hour. This is super frustrating.
Live
Live comments keep freezing and won’t pop up anytime I join one.
Getting banned
I got banned for no reason all i did was post a graduation update
Update this bugs are horrible
Hi, my Instagram account seems to be missing features. People can only DM me if I follow them back, and I’m unable to use Instagram music/sounds on reels only original audio appears and songs that nobody knows . I’ve already updated the app and checked settings. Can someone review my account features and restrictions please?
Too many ads
This has just turned into a dumpster fire of ads and poor self promotion.
Meta is problematic
You're biting the hand that feeds you
All my accounts were disabled for no reason.
All my accounts were disabled for no reason.
Reposting
I keep reposting and now it won’t let me it’s a good app tho BUT I hate it because I can’t repost anymore I will try to repost a fidget thing and then it won’t let me and I keep letting them know but they are not doing anything I think it’s dumb.
Account center
Do not use account center if your account is disable they locked it in now cause they want all disable accounts on account center and there no support to remove disable accounts on account center I’m about to contact my lawyer about it
Banned
All my accounts is banned
Not nice
The new update is just unpleasant. I wish I didn’t hit that update button. It’s just big disappointment. Bummer. Big time unhappy.
Disable Instagram account review.
Hey this Sha’nyla I’m writing review on how everytime I comment on a picture yall take away my accts from me I’m not understanding for wat .
I can’t STAND the ai features.
I miss the old Instagram before they incorporated AI features. It’s impossible to put fun filters on my stories anymore without it bogging the system down to well behind a snails pace. I don’t WANT to change my pictures, I just want to put a cute effect on it. The AI makes it virtually impossible to use from how long it takes to even try on an effect. This, on top of other issues, makes me sorely miss how things used to be on this app. It used to be fun.
لقد تبند حسابي بدون سبب واضح
ً
This app destroyed humanity
It seemed like a good idea but it actually made people act like some kind of mutant garbage. Whoever owns this site should be put to death.
Ban
Banning everyone for no reason and ruining business , what have this world come to. This is coming from a business woman
Worst Functioning Mainstream App on the planet
I’ll change my review when Instagram isn’t the ONLY app that refuses to load any posts when i have perfect connection and Everysingle other app runs fine.
Terrible updates
Everything with instagram was great like 2 years ago but now they are making new updates every month that are just terrible all the useless Ai they are using and the new updates where meta can read your messages and photos? It’s like we are getting less and less privacy and it’s disgusting. Are you so money hungry you ruined a perfectly good app? I wish I could find an alternative where we have privacy and similar insta features. Whole app went downhill.
communism
People can post naked pictures,drugs ,illicit content,promote hate and every bad thing you can think of but once you comment some words that hurt someone’s feelings you crossed the line. If you’re not in line with the agenda you will pay the consequences.
Banned
They banned my account and while I emailed them multiple times they never responded and they don’t even have a number to call
Live feature doesn’t work
You guys keep taking the live feature away and I barely use this app anymore because of it. Can you fix it!?
UNBAN ME
why the hell do u keep suspending my accs bro. it won’t even let me submit appeals. i haven’t done anything against community guidelines either. let me have my acc back @divinevoiid
deleted accounts
They deleted my account with 70k followers because it was linked to a new account in the same Accounts Center that was only 2 days old. What’s the point of having a unified account system then?
bs
yall keep disabling and deleting peoples accounts for no reason and then not letting them log back in
LOG IN ISSUE.
it’s very annoying that i can’t log in through the app i can only log in through website and im just frustrated that instagram is being this way. it’s horrible so if you ever get logged out just know its honestly over lol
First Amendment
Don’t disable someone account once they start posting the truth
Removed gifs?
From the latest update. It appears I can no longer use gifs in a chat. Why?
Censorship
This apps will censor too much.
Suspend.
Two of my accounts got suspended. not only but but also some of the content creators of my country lost their account. fix this ASAP
I hate instagram
You guys have banned me multiple times for nothing but it’s people posting inappropriate content and I get banned for nothing.
Account ban
The new AI bot that you deployed to check on fake/spam account hit my account hard with permanent suspension without mentioning any specific reason. You’re loosing your audience Instagram !
Algorithm
Your algorithm makes it incredibly difficult to grow followers. Very difficult to see people’s feeds that you want to see. Very difficult for others to see your feed. Punishes your followers more than rewards them. And way too many adds and suggestions. Show us more of the people we follow!! That’s why we chose their accounts!!
اخطاء
تبند حسابي ضلم
Instagram keeps deleting my account
They need to fix there app there AI is not accurate
Update causing text on reels to disappear.
Been fussing for an hour trying to post reels and trial reels. All the text on the screen disappears when I try and set the cover image and when I post the reels the text on the screen that I typed in is not there. I updated today. Please fix.
This
Time
❌
Bannned me for no reason with the stupid ai
IPHONE 15 PRO MAX
APP IS ALWAYS CRASHING, FREEZING UP. NOT SURE IF ITS THE APP OR APPLE TRYING TO FORCE ME TO UPGRADE TO A NEW PHONE, THIS IS BS THO
Disappointment
I’m new to iPhone and am installing instagram
My phone is updated to latest version but when I get to the agree to terms and policy nothing happens. These companies are too large to ignore ppl for so long. If you are on iPhone I don’t recommend this app it’s terrible and the support tram just ignores you
My phone is updated to latest version but when I get to the agree to terms and policy nothing happens. These companies are too large to ignore ppl for so long. If you are on iPhone I don’t recommend this app it’s terrible and the support tram just ignores you
+ 22 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)