Review Insights · App Store
Instagram, Inc. · 29,198,668 ratings · ★ 4.7
4.7
★★★★★
29,198,668 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"instagram"
20 negative reviews mention this · 34% of all complaints
★★★★★ "get instagram banned. i hate instagram they keep suspending my account for no reason and i dont post anything" - mickdonyaled
2
"account"
16 negative reviews mention this · 27% of all complaints
★★★★★ "get instagram banned. i hate instagram they keep suspending my account for no reason and i dont post anything" - mickdonyaled
3
"accounts"
15 negative reviews mention this · 25% of all complaints
★★★★★ "banned accounts. keep banning my accounts for no reason" - chasemm_
4
"reason"
11 negative reviews mention this · 19% of all complaints
★★★★★ "get instagram banned. i hate instagram they keep suspending my account for no reason and i dont post anything" - mickdonyaled
5
"meta"
8 negative reviews mention this · 14% of all complaints
★★★★★ "App size bloated to over HALF a GIGABYTE and growing!!! 🚨 Insecure messaging!!! 🚨. Where can I bill Meta for our bandwidth overages? Current app size: 548.9 MBs (now 558.5MBs, previously 550…) of negligence and bloating. 🚨 🚨 🚨 The Instagram developers are crazy lazy & ignorant. React Native sucks. And the devil is …" - AppleUserPat
6
"banned"
7 negative reviews mention this · 12% of all complaints
★★★★★ "get instagram banned. i hate instagram they keep suspending my account for no reason and i dont post anything" - mickdonyaled
7
"suspending"
7 negative reviews mention this · 12% of all complaints
★★★★★ "get instagram banned. i hate instagram they keep suspending my account for no reason and i dont post anything" - mickdonyaled
8
"nothing"
7 negative reviews mention this · 12% of all complaints
★★★★★ "voice changers. it’s a good app but why does everyone and their mom have voice changers except me like what is this beef with me and also i can’t save stickers it always lies and says sticker saved then when i check nothing there 🤷🏻♀️ pls give me voi…" - ni-kiluv
9
"been"
7 negative reviews mention this · 12% of all complaints
★★★★★ ".. restricted my messages for 30 days i didnt do nothing instagram been tripping all week..." - Summer neaveh
10
"every"
7 negative reviews mention this · 12% of all complaints
★★★★★ "voice changers. it’s a good app but why does everyone and their mom have voice changers except me like what is this beef with me and also i can’t save stickers it always lies and says sticker saved then when i check nothing there 🤷🏻♀️ pls give me voi…" - ni-kiluv
11
"suspended"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Account getting suspended. Recently instagram is suspending many accounts without any reason, there can be important stuff in people’s account, so it’s a big problem and instagram should solve this problem soon." - Name nai amar
12
"stop"
6 negative reviews mention this · 10% of all complaints
★★★★★ "App stop working. It just stopped working on my iPhone XR, the app won't open and just keeps loading." - Rza Fearless
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
get instagram banned
i hate instagram they keep suspending my account for no reason and i dont post anything
App stop working
It just stopped working on my iPhone XR, the app won't open and just keeps loading.
App size bloated to over HALF a GIGABYTE and growing!!! 🚨 Insecure messaging!!! 🚨
Where can I bill Meta for our bandwidth overages?
Current app size: 548.9 MBs (now 558.5MBs, previously 550…) of negligence and bloating. 🚨 🚨 🚨
The Instagram developers are crazy lazy & ignorant. React Native sucks.
And the devil is in the defaults: Not opting users in to claimed end-to-end encryption for DMs, then removing claimed E2E encryption, is overtly evil and stupidly self-sabotaging.
Shame on META.
Shame on Instagram.
Current app size: 548.9 MBs (now 558.5MBs, previously 550…) of negligence and bloating. 🚨 🚨 🚨
The Instagram developers are crazy lazy & ignorant. React Native sucks.
And the devil is in the defaults: Not opting users in to claimed end-to-end encryption for DMs, then removing claimed E2E encryption, is overtly evil and stupidly self-sabotaging.
Shame on META.
Shame on Instagram.
voice changers
it’s a good app but why does everyone and their mom have voice changers except me like what is this beef with me and also i can’t save stickers it always lies and says sticker saved then when i check nothing there 🤷🏻♀️ pls give me voice changers
لا يوجد لغة عربية
عنصرية اتجاه الغة العربية عشان كذا اسواء برنامج وسوف احذفه من جهازي
Suspendieron mi cuenta
Ya van 7 cuentas que hago y las 7 me las suspendieron
.
The app stays fkn glitching tired of the app glitching
This insta is trash
Never install Instagram because one person is reporting ever guys and my 9 friends id got banned because he have Ai that report everyday ever time and insta believes in that fake report im really disappointed to insta im deleting Instagram and never install Instagram
fire the ux team
i’m just tryna figure out why the story design is still restarted? do u need me to work over there? cuz yall designers are not doing SHEET all day 🗑️🗑️🗑️
this app is such a piece of SHEET that doesnt even work. hella broken features. why tf do u even offer auto cross posting and then the sh_t doesnt work. wasting my gd time!!
stupid pos stories interface!!! can u ever just make text fn easy to grab and re-edit!?? always putting some bs in front of what youre clearly trying to grab. impossible. shty app
this app is such a piece of SHEET that doesnt even work. hella broken features. why tf do u even offer auto cross posting and then the sh_t doesnt work. wasting my gd time!!
stupid pos stories interface!!! can u ever just make text fn easy to grab and re-edit!?? always putting some bs in front of what youre clearly trying to grab. impossible. shty app
.
restricted my messages for 30 days i didnt do nothing instagram been tripping all week...
Capitalism at its worst
Every other post is an ad, reporting does nothing, shoves trash down your throat, algorithm doesn’t change, and is simply a gross amalgam of every social media. I’d give zero stars if I could. Unfortunately it’s the only app that’s the most cross platform and available for everyone to use.
Bad review for you
I rate this low because I can’t update it till I get the version 16 and I can’t do that so now it won’t lemme join a call with my family.
Worst app
Includes childp*orheaphy , bullying and more
No humans!
No customer support, when I was hacked, when I tried to change an outdated email and it didn’t let me. Zero help. All ai slop on the app and behind the scenes.
Just why...?
Photos in comments and so much ads
banned accounts
keep banning my accounts for no reason
QUITANDO CUENTAS A TODO EL MUNDO…
Hagan algo estan quitando cuentas sin cometer ninguna infracción.
Acting up
I’ve been on ig since I was like 19 but lately (past month) it has been acting up on me. I got to refresh my page and it’s black. No post are loading.. it’s frustrating please fix
Account getting suspended
Recently instagram is suspending many accounts without any reason, there can be important stuff in people’s account, so it’s a big problem and instagram should solve this problem soon.
stop suspending accounts for false disgusting reasons
Instagram is better without meta. take this AI stuff out because they keep suspending accounts for no reason
account literally banned for no damn rzn
did nothing for my account to be banned and they keep banning new ones and new ones lost like 6 new accounts already
Allows Clear racism and discriminatory activities
Myself and others kept reporting this the videos where they were calling tons of ppl apes and the N word. Then every single video in their page is a minor getting hurt and turning into a trans person. They removed the N word comments but left the videos. Then Hundreds of others are also attesting to reporting a lot of things that promote hate and violence, sexual imaging but Instagram says it’s allowed and doesn’t violate community standards. At this point I’m convinced Instagram finds this behavior acceptable.
For what tho
Instagram stop suspending peoples accounts makes no sense cut it out
Instagram
Instagram doesn’t want me to use the app
Trash app
Protects racists
suspends
It literally just suspends accounts with no reason?
New version
Same problems
Consistency i suppose
Bad programming more likely
I for one think when you click on s link to Instagram it should open the correct reel. Isn’t that Internet 101?
Inconsistent volume control. Sometimes volume button will turn on the audio and sometimes you have to find the little speaker icon.
Feels like a first time programmer without a flowchart.
So tried of clicking a link and it not opening the correct reel. This is only obvious because the context is indirect to the video. I wonder why they either can’t fix it do not care to fix or do not know how to fix? Apparently they never read feedback maybe their ai reads it and thinks all is fine as a hallucination!!
Same issues! Makes you wonder why they don’t care. Oh cause they make money either way.
Consistency i suppose
Bad programming more likely
I for one think when you click on s link to Instagram it should open the correct reel. Isn’t that Internet 101?
Inconsistent volume control. Sometimes volume button will turn on the audio and sometimes you have to find the little speaker icon.
Feels like a first time programmer without a flowchart.
So tried of clicking a link and it not opening the correct reel. This is only obvious because the context is indirect to the video. I wonder why they either can’t fix it do not care to fix or do not know how to fix? Apparently they never read feedback maybe their ai reads it and thinks all is fine as a hallucination!!
Same issues! Makes you wonder why they don’t care. Oh cause they make money either way.
They keep banning my account
They keep banning me please stop i need my brother’s memories he just recently passed away please
Disabled my account
Instagram disable my account for no reason. Been using it and supporting for years and now i wrongfully got accused of not following community guidelines when I have been this whole
time. It’s people posting horrible stuff on instagram but yall gon delete my account? When I didn’t even do anything??
time. It’s people posting horrible stuff on instagram but yall gon delete my account? When I didn’t even do anything??
This app sucks
This app is the worst app on earth they block my accounts for no reason even when I show them my ID
Horrible AI moderation and horrible support
My account like a million others got falsely banned permanently because of the Ai Moderation and even the Appeal review is by an AI
The support team is very ineffective and wont help u if u get falsely banned or hacked or anything
This is the worst support service j ever got and they previously deleted my review on the false ban waves just like they did with others
They are very reliant on AI which appears to be not intelligent but quite the opposite
I also im a meta verified member on facebook and i have had my main account on insta (the one permanently disabled) for 10 years
This resulted me in the recent month to be extremely distressed as im completely reliant on Instagram for social media
I demand support and help in my case and a formal apology to me and everyone affected by the Ban-Wave
The support team is very ineffective and wont help u if u get falsely banned or hacked or anything
This is the worst support service j ever got and they previously deleted my review on the false ban waves just like they did with others
They are very reliant on AI which appears to be not intelligent but quite the opposite
I also im a meta verified member on facebook and i have had my main account on insta (the one permanently disabled) for 10 years
This resulted me in the recent month to be extremely distressed as im completely reliant on Instagram for social media
I demand support and help in my case and a formal apology to me and everyone affected by the Ban-Wave
suspended accounts
يجب حل مشكلة تعليق الحسابات
The issue of suspended accounts must be resolved.
The issue of suspended accounts must be resolved.
Don’t get it .
The took my account for no reason and I counted even appeal it .
Recuperar cuenta
Esta fallando dmc Instagram y me desabilito mi cuenta de la nada cuando yo cumplia con la normas
Instant
Idk if instagram blocked me from instants or what happened. Cuz just today like at 4 pm i put a intant the like 5 hours later I tried to put other instant and I couldn’t cuz now I don’t got instant anymore just disappear
INEED MY ACOUNT BACK
so i was literally just scrolling, and then all of a sudden you suspended my account. i honestly don’t understand why because i wasn’t doing anything wrong. i’ve already made so many accounts, and you keep suspending every single one of them. it’s really frustrating and unfair. how dare you do that when i haven’t even violated anything? i just want my account BACKKK
bruh, your app is getting uglier
why is the camera on when watching instants?
False bans
An account I’ve had for years has been completely banned completely falsely, and they give absolutely zero contact for you to try to appeal it after trying to get it appealed once. They don’t have any humans running this app anymore, it’s just AI.
Блокировка
Почему мой аккаунт блокируют?
Хотя я никакие правила не нарушаю. Это можно как-то исправить???
Хотя я никакие правила не нарушаю. Это можно как-то исправить???
Suspension
I keep getting suspended because they think my softball picture inappropriate which they are not made several accounts and didn’t post once on those several account in less than 10 minutes I got suspended for nothing I didn’t do anything wrong they have to do something about this because how stupid this is this AI needs to get smarter.
Unfollowing
I was following 1300+ ppl and I was unfollowing until 656 now every time I try unfollowing someone it won’t let me
I tried 3 times it said my following went down but when I exited and refreshed it said nothing happened and my following stayed at 656
I tried 3 times it said my following went down but when I exited and refreshed it said nothing happened and my following stayed at 656
Suddenly disabled my account??
Ive had my instagram account for years and now all of my old stories, memories, messages, followers ect. are gone because my account suddenly got disabled for no apparent reason and the only thing i can talk to is an ai?!? I'm not using this app nor facebook till they fix this ai problem or give me my 3-4 year old accounts back because thats js crazy.
ban
they keep trying to take my account after I showed that I’m over 13 more then once and it’s starting to get annoying.
Instagram
I dont have all of the new features on my main page can you please provide with all the features from this day forward please
FSD by Zuck
Since they have never had an original idea, they copied Elon and designed a search feature so terrible that it will drive itself through a wall and end a life before giving you relevant results.
Dont Do It
Ts will rot your brain
Está mal
No me deja grabar video en instantánea desde y otro iPhone si se puede solo ami no me deja
This app sucks fr
Instagram has banned every account I made for no apparent reason and they don’t give you an option to appeal they say I don’t follow community guidelines when I’m not even using the app I made a new account maybe two weeks ago and I post on my story a lot then reopen the application and then it says how I need to confirm my identity asking for verification from fifty different ways like my phone and Gmail then ask for my id just for them to not give me back my account. I do not appreciate this app. I’m tired of trying to post and find followers when they ban me everytime.this has been going on for two years now.
AI
Why can’t I mute Meta?
insta need to remove meta
Meta has been suspending me for entirely no reason at all! and even restricted me from my main account that i had all savings and info on !!
+ 9 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)