Review Insights · App Store
Invoice Maker ▸ Estimate App
GetPaid Inc. · 33,522 ratings · ★ 4.8
4.8
★★★★★
33,522 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"invoice"
7 negative reviews mention this · 41% of all complaints
★★★★★ "Scammer Alert !. At first, the app worked perfectly and did exactly what it was supposed to do. Because of that, I decided to subscribe to the Premium plan to access all features. However, after a recent update, the app stopped working properly on my phone…" - bomama69
2
"refund"
6 negative reviews mention this · 35% of all complaints
★★★★★ "Lost all my estimates and invoices. No help at all from the “team” lost over $100,000 worth of estimates and invoices that I can’t refer back to. And they did nothing to recover them. The least they could have done was refund me my year subscription." - Bhopp401
3
"subscription"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Scammer Alert !. At first, the app worked perfectly and did exactly what it was supposed to do. Because of that, I decided to subscribe to the Premium plan to access all features. However, after a recent update, the app stopped working properly on my phone…" - bomama69
4
"charged"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Charged two weeks instead of one at once. Scammed me out of money by charging two weeks instead of one" - Nj Bandits
5
"maker"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Support team is terrible. I reach to invoice maker do to verification issues they respond with 4 hr each question you ask not on one conversation horrible resolutions problems overall" - phatdawg12
6
"invoice maker"
5 negative reviews mention this · 29% of all complaints
★★★★★ "Support team is terrible. I reach to invoice maker do to verification issues they respond with 4 hr each question you ask not on one conversation horrible resolutions problems overall" - phatdawg12
7
"immediately"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Scammer Alert !. At first, the app worked perfectly and did exactly what it was supposed to do. Because of that, I decided to subscribe to the Premium plan to access all features. However, after a recent update, the app stopped working properly on my phone…" - bomama69
8
"money"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Money. That was all it can do all it wants me to do is pay" - RogerHomminga
9
"charge"
4 negative reviews mention this · 24% of all complaints
★★★★★ "This app is a scammer.. I use this up once before had a subscription there and one day they charge me so I said I no longer need it so right after they charge me I went in and cancel the subscription. It even says on my account it’s canceled a week later they are …" - mr1607
10
"week"
4 negative reviews mention this · 24% of all complaints
★★★★★ "This app is a scammer.. I use this up once before had a subscription there and one day they charge me so I said I no longer need it so right after they charge me I went in and cancel the subscription. It even says on my account it’s canceled a week later they are …" - mr1607
11
"sign"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Too difficult to navigate. You guys make people jumps through hurdles to sign up. Even to put a nickname takes your arm lol" - Mentalhydration
12
"plan"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Scammer Alert !. At first, the app worked perfectly and did exactly what it was supposed to do. Because of that, I decided to subscribe to the Premium plan to access all features. However, after a recent update, the app stopped working properly on my phone…" - bomama69
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Too difficult to navigate
You guys make people jumps through hurdles to sign up. Even to put a nickname takes your arm lol
Scammer Alert !
At first, the app worked perfectly and did exactly what it was supposed to do. Because of that, I decided to subscribe to the Premium plan to access all features.
However, after a recent update, the app stopped working properly on my phone. The preview function no longer works and only shows a template instead of the actual invoice. The only way to use it properly is by logging in online, which defeats the purpose of having the app.
I contacted support immediately. They acknowledged the issue and said it would be escalated to their engineering team. That was on February 6, and since then we’ve been going back and forth. As of today, May 1, the issue is still not resolved.
I understand that updates can sometimes cause problems, but taking 3 months without a fix is unacceptable-especially for a paid Premium subscription. On top of that, there has been no compensation or solution offered for the time I’ve been unable to use the app properly.
Very disappointing experience.
However, after a recent update, the app stopped working properly on my phone. The preview function no longer works and only shows a template instead of the actual invoice. The only way to use it properly is by logging in online, which defeats the purpose of having the app.
I contacted support immediately. They acknowledged the issue and said it would be escalated to their engineering team. That was on February 6, and since then we’ve been going back and forth. As of today, May 1, the issue is still not resolved.
I understand that updates can sometimes cause problems, but taking 3 months without a fix is unacceptable-especially for a paid Premium subscription. On top of that, there has been no compensation or solution offered for the time I’ve been unable to use the app properly.
Very disappointing experience.
Money
That was all it can do all it wants me to do is pay
This app is a scammer.
I use this up once before had a subscription there and one day they charge me so I said I no longer need it so right after they charge me I went in and cancel the subscription. It even says on my account it’s canceled a week later they are still trying to pull money from me even though I canceled this subscription.
Charged two weeks instead of one at once
Scammed me out of money by charging two weeks instead of one
No good
Don’t like
Lost all my estimates and invoices
No help at all from the “team” lost over $100,000 worth of estimates and invoices that I can’t refer back to. And they did nothing to recover them. The least they could have done was refund me my year subscription.
Support team is terrible
I reach to invoice maker do to verification issues they respond with 4 hr each question you ask not on one conversation horrible resolutions problems overall
Invoice maker
The app says exceeded email limit and will not send out my invoices screwing me over
Worst
Worst
No Auto Save
I just typed an entire estimate. Changed windows (not closed windows, just flipped over to another one) to confirm details and when I returned to my Invoice Maker window the entire estimate disappeared. Not cool. A lot of work went into creating the document and now it’s just gone. So much working smarter and not harder.
Predatory Billing
I used this app one time upon downloading it, and was charged $10.79 every WEEK for months. I didn’t notice these transactions because I have other Apple charges for $9.99. Apple refuses to refund any of the charges, The app/support is of no assistance. If you sign up for this app WATCH YOUR BILLS
Confirm Free Trial
^^Today is Jan 22 2026 and I just got a response from INVOICE MAKER if that lets you know their response time.
No Refunds on the 99.99 plan if it doesn’t explicitly say Free Trial. I tried it for a day and it did not fulfill some of my needs and immediately canceled and tried requesting refund. Apple did not let me refund. I’m not reviewing the app itself, just the business practices behind the app.
No Refunds on the 99.99 plan if it doesn’t explicitly say Free Trial. I tried it for a day and it did not fulfill some of my needs and immediately canceled and tried requesting refund. Apple did not let me refund. I’m not reviewing the app itself, just the business practices behind the app.
No customer service
It’s ridiculous that you can’t get any help with an issue. I’m being messaged that it may take up to three hours before I could get a solution to my problem. My problem itself is that I sent an invoice, but didn’t sign up for stripes. Not realizing that I needed stripes. To make a long story short my client sent the payment using a debit card. Now, what do I do?
Misleading Subscription - Charged Without Clear Consent
I downloaded this app but never used it. There was no clear subscription confirmation or pricing screen, yet I was automatically charged $9.99 per week. The plan name “Week Plus Tofu” is vague and does not indicate it is a paid subscription.
I only discovered the charge when checking my billing history. I canceled immediately, but the refund request was denied with no option to appeal.
The subscription design is extremely unclear and misleading. Please be cautious before downloading this app to avoid unexpected charges like mine.
I only discovered the charge when checking my billing history. I canceled immediately, but the refund request was denied with no option to appeal.
The subscription design is extremely unclear and misleading. Please be cautious before downloading this app to avoid unexpected charges like mine.
Love the app, hate being double charged , 4months later still the same double charge per week
4 months later still getting billed 11.98 per week !
Original update “Customer service is lacking in responding and addressing problems.” Most recent … “ what about a refund or free year subscription? Since you have been getting extra money for nothing…”
Original update “Customer service is lacking in responding and addressing problems.” Most recent … “ what about a refund or free year subscription? Since you have been getting extra money for nothing…”
Refund my $196.37 please
Since I notified you right away that I have no use for this app and the charge was unexpected, $196.37 I’m respectfully asking you to please submit this refund approval note to Apple so that the refund can be processed. Unlike the other apps Invoice Maker has a “toggle” that needs to be pressed in order to attain the free trial. I didn’t realize this and had no intention of purchasing for $196.37. Literally, 10-20 minutes after looking to see how this app worked, I’m charged this ridiculous fee. I cancelled immediately only to be denied twice by Apple.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)