Review Insights · App Store
iRISCO
RISCO Group · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"alarm"
5 negative reviews mention this · 56% of all complaints
★★★★★ "And now there is a subscription. So you pay for an alarm, you pay for a LAN module to have control over internet and now they lunched a pay ware subscription to access your alarm over the internet. So ridiculous" - pashto97
2
"update"
5 negative reviews mention this · 56% of all complaints
★★★★★ "Bad connecring to server 😡. Really bad to connect after update for iPhone X. 😡" - Reader obsession
3
"iphone"
3 negative reviews mention this · 33% of all complaints
★★★★★ "When it works it’s good. This may be an issue with the entire company. The pin keeps not being recognized. This creates security issues because then we can’t arm or unarm a building. I’ve had to set off the alarm because I’m locked out of the app and call others…" - Meditator2
4
"system"
3 negative reviews mention this · 33% of all complaints
★★★★★ "So unreliable. I keep having to have my technician come to the house to fix problems. This is going on now for 6 months that I am going to disconnect the whole system and change it to something else. I have had enough and so have my neighbors from my alar…" - Cat2128
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Desilusionante
Muy mala la nueva aplicación. Una sola pregunta: mi casa aparece como “1D33”, trato de editarla pero no se puede!
And now there is a subscription
So you pay for an alarm, you pay for a LAN module to have control over internet and now they lunched a pay ware subscription to access your alarm over the internet. So ridiculous
So unreliable
I keep having to have my technician come to the house to fix problems. This is going on now for 6 months that I am going to disconnect the whole system and change it to something else. I have had enough and so have my neighbors from my alarm going off and not being able to remotely shut it off. What a disaster. Has even ruined vacations.
Bad connecring to server 😡
Really bad to connect after update for iPhone X. 😡
APP IS USELESS
Update ruined the system. Now the slider goes to unarmed by itself and can not activate alarm
New version crashes every time on iPhone X
The newest version crashes before opening on iPhone X. An update is required immediately or iPhone X users will need to switch from iRISCO to another alarm system.
Doesn’t start up anymore
Since the last update the app doesn’t start up anymore. For an app with security-relevance that’s unacceptable. Overall, the app does not feel very professional nor user friendly.
When it works it’s good
This may be an issue with the entire company. The pin keeps not being recognized. This creates security issues because then we can’t arm or unarm a building. I’ve had to set off the alarm because I’m locked out of the app and call others to tell them it’s just me. Then go through trying to reset so it recognizes the pin again. And again. And again. And the support hours are not enough with the company to try and get to the bottom of it. I have an up to date iPhone XS.
Performance slower and less efficient after update
The app was functioning very well until the update. After the update it is slow and inefficient to use.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)