Review Insights · App Store
ITGuides: Pompeii, Herculaneum
aurora radicella · 85 ratings · ★ 4.3
4.3
★★★★★
85 ratings
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Top complaints - extracted from 5 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"guide"
4 negative reviews mention this · 80% of all complaints
★★★★★ "Good explanations for Pompeii but really bad app. NOT recommended. This app gives good explanations of the sights at Pompeii and has a good map of all the sights and highlights. What sucks though is that every time you move away to another app (say Google maps for directions) the app defau…" - Robert4travels
2
"download"
3 negative reviews mention this · 60% of all complaints
★★★★★ "Good explanations for Pompeii but really bad app. NOT recommended. This app gives good explanations of the sights at Pompeii and has a good map of all the sights and highlights. What sucks though is that every time you move away to another app (say Google maps for directions) the app defau…" - Robert4travels
📋 All 5 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Download the recordings the same day that you go
Thought I was smart to download all of the recordings the night before we went to Pompeii, but they don’t seem to work after some period of time has elapsed. It would no longer recognize what I had already downloaded. And then, of course, it wasn’t possible to download 84mb in the middle of the archeology site. So it ended up being a major fail. I don’t know why you don’t get the entire download forever when you purchase each individual guide.
Pantheon Audio guide
The audio app was not working and I was not being helped . Very poor…. Will never buy again from this company.
Won’t work. Crashes. Disappointing.
It won’t download the purchased guides ahead of time.
So many bugs.
At Ercolano they have weak WiFi on site but it also didn’t work well and crashed. Too bad. I really wanted an audio guide and it wasn’t worth the €2.
So many bugs.
At Ercolano they have weak WiFi on site but it also didn’t work well and crashed. Too bad. I really wanted an audio guide and it wasn’t worth the €2.
Barely Useable
Crashes most of the time, ended up just using the official PDF.
Good explanations for Pompeii but really bad app
NOT recommended. This app gives good explanations of the sights at Pompeii and has a good map of all the sights and highlights. What sucks though is that every time you move away to another app (say Google maps for directions) the app defaults to the home screen, which means you have to find your specific guide again, go to it’s start screen, then open the map and navigate to the sight that you want an explanation of.
If you are offline, you can add 20 seconds to that process while the app tries to open all possible guides it offers and can’t do it. You can download the Pompeii guide for offline use and you can access it offline, but every time you go through this startup process again. VERY frustrating and so I cannot recommend this app.
If you are offline, you can add 20 seconds to that process while the app tries to open all possible guides it offers and can’t do it. You can download the Pompeii guide for offline use and you can access it offline, but every time you go through this startup process again. VERY frustrating and so I cannot recommend this app.
Sentiment summary
80%
Positive (4-5★)
2%
Neutral (3★)
18%
Negative (1-2★)