Review Insights · App Store
iVerify Basic
iVerify · 2,375 ratings · ★ 4.7
4.7
★★★★★
2,375 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scan"
19 negative reviews mention this · 32% of all complaints
★★★★★ "Bait and switch. Nice to know they stopped continuously scanning but continued to show the "no signs of compromise" message as if they continue to check. A little "hey, we're not providing the ongoing scans you paid for" would be neat." - Mauricki Rondy
2
"phone"
14 negative reviews mention this · 23% of all complaints
★★★★★ "Serious corncern about this actual app origin .... I have been under the worst spyware type case for over 6 months, this app did just appear on my iphone and I honestly didnt think about it then while trying to backup my ipad (which was on a faraday bag i could not even for hours will cance…" - emc.secure23 cc
3
"does"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Don’t waste your money. Does nothing I need it to do." - Amerson80
4
"work"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Good idea. But does not work. Unable to share data with IVerify. Good luck with customer support." - Fagedaboudit
5
"buttons"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Won’t trigger forensic scan. Put an actual iOS developer on the team. If you press and hold both volume buttons and the power buttons you not only lock the screen but you automatically call emergency services. They were not happy with me. Thanks for that." - geoffreyalanholliday
6
"iphone"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Serious corncern about this actual app origin .... I have been under the worst spyware type case for over 6 months, this app did just appear on my iphone and I honestly didnt think about it then while trying to backup my ipad (which was on a faraday bag i could not even for hours will cance…" - emc.secure23 cc
7
"security"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Totally effed up my devices. If this app tells you to change your passwords for security reasons… do not let the app do it for you. Go directly to the account and reset it. IVerify has taken a week of my life trying to undo the damage." - Aknaturelvr
8
"update"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Concerning. The last update was 6 months ago, either the world of cyber threats has shifted down to slow speed or verify has. I feel like I overpaid at .99." - Sternmaniac
9
"emergency"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Won’t trigger forensic scan. Put an actual iOS developer on the team. If you press and hold both volume buttons and the power buttons you not only lock the screen but you automatically call emergency services. They were not happy with me. Thanks for that." - geoffreyalanholliday
10
"iverify"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Serious corncern about this actual app origin .... I have been under the worst spyware type case for over 6 months, this app did just appear on my iphone and I honestly didnt think about it then while trying to backup my ipad (which was on a faraday bag i could not even for hours will cance…" - emc.secure23 cc
11
"down"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Concerning. The last update was 6 months ago, either the world of cyber threats has shifted down to slow speed or verify has. I feel like I overpaid at .99." - Sternmaniac
12
"doesn"
8 negative reviews mention this · 13% of all complaints
★★★★★ "It didn’t work. If you’re having trouble with pressing all three buttons at once, it’s because you’re pressing them too long. I was doing the same thing, you’re not supposed to hold them long enough to get the emergency and shut down screen. Just literally…" - Meow4B
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bait and switch
Nice to know they stopped continuously scanning but continued to show the "no signs of compromise" message as if they continue to check. A little "hey, we're not providing the ongoing scans you paid for" would be neat.
Don’t waste your money
Does nothing I need it to do.
Totally effed up my devices
If this app tells you to change your passwords for security reasons… do not let the app do it for you. Go directly to the account and reset it. IVerify has taken a week of my life trying to undo the damage.
Concerning
The last update was 6 months ago, either the world of cyber threats has shifted down to slow speed or verify has. I feel like I overpaid at .99.
Won’t trigger forensic scan
Put an actual iOS developer on the team. If you press and hold both volume buttons and the power buttons you not only lock the screen but you automatically call emergency services. They were not happy with me. Thanks for that.
Can’t complete first scan
The app is apparently not designated to receive files. Therefore, I cannot share my results and view the outcome. iOS 18.
It didn’t work
If you’re having trouble with pressing all three buttons at once, it’s because you’re pressing them too long. I was doing the same thing, you’re not supposed to hold them long enough to get the emergency and shut down screen. Just literally half a second press all three.
But, I struggled to get the data set to show up so that I could upload it, and I guess the upload failed yesterday. Now I can’t find the instructions on how find the data set to upload it so I guess I just can’t use this thing anymore? I think I have a misunderstanding about what it’s supposed to do, I thought it was literally going to scan for viruses but based on the screenshots and other reviews it looks like it just tells us how our phone is vulnerable, and I actually use the Bluetooth so I can’t shut it off thanks.
Can I have my $1 back this thing doesn’t work.
But, I struggled to get the data set to show up so that I could upload it, and I guess the upload failed yesterday. Now I can’t find the instructions on how find the data set to upload it so I guess I just can’t use this thing anymore? I think I have a misunderstanding about what it’s supposed to do, I thought it was literally going to scan for viruses but based on the screenshots and other reviews it looks like it just tells us how our phone is vulnerable, and I actually use the Bluetooth so I can’t shut it off thanks.
Can I have my $1 back this thing doesn’t work.
Seems worthless
The “protection measure” scan took an unrealistic 2 seconds. The forensic scan won’t work, the instructions tell you to hold the lock and volume buttons for .5-1 seconds which take a screenshot. If you hold for too long it takes you to the emergency/off screen. There is no support for non-enterprise customers, just a suggestion to see how you can get enterprise for your organization. Waste of $1.
Price
Why does this app say it is .99 then charges $1.99 plus .99 I don’t mind paying this but transparency is important!
Pressing all three buttons brings up EMERGENCY RESPONSE!
Why would you tell us to press all three buttons and hold? I feel like you’re working some scam or joke.
Not viable on iPhone
Requires all 3 buttons be pressed until a vibration is felt to do a scan. All I got was the iPhone power down screen after a dozen plus attempts. Not worth the hassle.
Doesn’t seem to work
When pushing both volume buttons and the power button at the same time it brings up the power down slide along with medical ID or emergency call. It does not trigger a scan.
Could not finish first scan
I tried to perform my first scan, however on step 9 iVerify did not show up so that i could share and get the report
9. Select Share with iVerify.
There doesnt seem to be any place i can get customer support. I guess i just wasted money
9. Select Share with iVerify.
There doesnt seem to be any place i can get customer support. I guess i just wasted money
No support and not working
This app does not work. There is no support available on their website. It says to press both volume buttons and the power button for 0.5 to 1 sec. When you do that it goes to shut off the phone the. It goes to make an emergency call. There is no option to ask anyone for help and it is not in their app. For a buck you get what you pay for.
scan attempt activated emergency sos
when i hold the side buttons as directed the scan never starts i am taken to the emergency sos screen. even after i hold them down for 10 seconds or 15 seconds it does not make a difference. do i have to somehow disable the emergency features on my phone to use the app?
To run a scan, hold the buttons that trigger an emergency call??
Someone there needs to rethink things. Holding down both volume buttons and the power button locks the phone and starts a countdown to an emergency call.
Impossible to activate Scan
To activate a Scan for Diagnostic, the app requires you to press the two volume buttons and the Power button. This combination activates a screenshot. I’ve tried 20 times and still can’t activate the scan. Why make it so complicated?
Scan won’t run completely
Forensic scan, the feature that everyone wants, always fails. No other diagnostics other than “scan failed to run, please try again”. Waste of $0.99.
Does little to nothing
Overpriced does absolutely nothing. Worth about 5cents.
Changes
This was a great app I’ve used for years. It’s disappointing with current changes. Similar to others now having to learn the removal of metadata option no longer available with several other options previously available.
Meta data removal not working on iPhone
Meta data removal not working on iPhone
Not sure of app
I downloaded the basic app. I ran the threat hunt which generated a 313 mb file. Yet when I tried it she the file my iPhone would not share. Not sure what went wrong. Will update if I get information on how to get it to work.
Silently removed main feature
The whole point of this app was the automated background scanning. That’s what I paid $5 for. Recently they _silently_ removed this feature. I only discovered this because I noticed the icon had changed. Now you have to run the scan by hand. This is not the product I paid for.
Very shady move. How do you trust a security company that silently removes the security scanning feature you paid for?
Very shady move. How do you trust a security company that silently removes the security scanning feature you paid for?
Recent update removed features
Since it launched this app has had the capability to scan your device in the background regularly. The latest update removed this, and now you can only do so on their enterprise app only available to organizations. Removing features people paid for is never a good look…
I am not very happy right now
About two years ago, my iPad Pro was hacked. The local Apple Store sent my info to the hackers through my compromised email.(which I told them not to do.) so therefore, the iPhone I purchased two years ago was hacked. I purchased this app when it was just called Iverify, at that time. The threat detection was included in the original purchase. As of today, May 22, 2024, they have changed the format and now I own what is called iVerify Basic.-which is just a scale down and less expensive version of what I originally purchased. Now you get only one threat detection per purchase. I am totally unhappy unless they change this. Do not buy this app.
No bueno
Just offered basic security recommendations doesn’t do anything for you don’t buy
App can not detect compromised iPhones
App is just basic security and recommendations. I have a hacked iPhone that’s being monitored by a stalker neighbor. This app cannot seem to detect a hacked iPhone. It’s not worth $2.99 it should be free as it doesn’t do what it’s supposed to do.
One Major Issue Ruins the App's Value
While this app is useful, there are free apps that offer similar features.
To make this app worth it's price the developers will need to add the ability to use a custom DNS (similar to what DNS Security and DNSecure offer) or at the very least offer a DNS that blocks ads and ad-trackers. So far they only give you 3 choices, none of the 3 block ads or ad-trackers AND one is from a company that not only collects an ungodly amount of user data but is also notorious for going against their own ToS. Of course I'm talking about Google's DNS. If you value privacy, you're not going to use Google DNS
So if the developers are truly serious about security and privacy they can easily prove it by adding the ability to block ads and trackers on a systemwide level by either allowing users to choose a custom DNS or offering an ad blocking DNS such as Adguard or Mullvad DNS.
For the record the best DNS right now is NextDNS but you have to pay for it's ad blocking feature thus why I would like the ability to add custom DNS's so I can add it.
To make this app worth it's price the developers will need to add the ability to use a custom DNS (similar to what DNS Security and DNSecure offer) or at the very least offer a DNS that blocks ads and ad-trackers. So far they only give you 3 choices, none of the 3 block ads or ad-trackers AND one is from a company that not only collects an ungodly amount of user data but is also notorious for going against their own ToS. Of course I'm talking about Google's DNS. If you value privacy, you're not going to use Google DNS
So if the developers are truly serious about security and privacy they can easily prove it by adding the ability to block ads and trackers on a systemwide level by either allowing users to choose a custom DNS or offering an ad blocking DNS such as Adguard or Mullvad DNS.
For the record the best DNS right now is NextDNS but you have to pay for it's ad blocking feature thus why I would like the ability to add custom DNS's so I can add it.
Turrible app it stank
No bueno
don't waste your time
i understood that this app would proactively "protect" my device by alerting me when security issues arose, or at the least, when i opened it. i just noticed
that when i opened the app, it said everything was fine. the i opened the settings app and checked to updates and then immediately closed the settings app when i saw that there was a new os available. then i opens the iverify app again and "all-of-a-sudden" my device was "not secure".
that when i opened the app, it said everything was fine. the i opened the settings app and checked to updates and then immediately closed the settings app when i saw that there was a new os available. then i opens the iverify app again and "all-of-a-sudden" my device was "not secure".
Notifications Spam
Abuses the notifications permissions to tell me daily info about the spyware market and how great Trail of Bits is. That’s nice, but I’m not interested in yet another app who thinks notifications permissions are an excuse to cram ads into their app.
Also, the app really doesn’t do anything.
Also, the app really doesn’t do anything.
Stupid
One simple word, Stupid.
Does it do anything?
I honestly wonder if this actually does any thing.
User info sent to google
Thanks to Apple's Privacy Report your app sells/supplies personal info to google.
Bye bye
Bye bye
Not useful, No notifications
Just learned about iOS 15.3 from Matt Green on Twitter, not iVerify once again. I’ve been using this app since it came out and not once have I learned about an update from it (notifications nor widget). So, finally uninstalling. Reflects incredibly poorly on Trail of ____, the company behind it.
Useless
Really? You pay for 10 recommendations that are for free and well known on every website?
Threats Notifications? What a joke. I wonder how Apple is allowing this on the Appstore. Total disaster!
Threats Notifications? What a joke. I wonder how Apple is allowing this on the Appstore. Total disaster!
Last update
Last update says I have a Face ID problem. Face ID works fine
Not good
This app shows version 14 of my phone even though i actually have version 15.
Hacked
Phone Is a radio station now so I don’t know but feel like i need refund. I don’t text a lot just straight to the point.
Stopped Working
Paid for app and less than 24 hours, just stopped working. Won’t scan for issues. Just says no problems. How can the app tell if there’s any problem if it just does nothing. Disappointed! Want my money back!!!!
Really do pout o your phone 2021
Really don’t put this on your phone 8 2021. This or something in it could be bad. Malware is also called a hack.
Just read the manual
Just seems to check if your face id, screen lock and iOS are on or up to date. Doesn’t scan for virus as far as I can tell.
Waste of money.
This app was installed just to see if it worked. It doesn’t. Mine and my husbands phones have both been hijacked. This has been confirmed by Apple and Verizon! Just to see if this would have saved us untold headaches I installed it to put it in our new phones. Simply out, it didn’t work!
Not a single issue was found on not one, but two hijacked devices. All thumbs up. Ha! All hands out - wanting my money back.
Not a single issue was found on not one, but two hijacked devices. All thumbs up. Ha! All hands out - wanting my money back.
Useless
My phone got hacked and this app was not able to even show any sign of any compromise to my phone
Disappointing
Disappointing
Scam of an app
This app does nothing but give you a d.i.y list on how to change several settings on your iPhone to make it more secure. You'll save yourself money and the trouble if you look up an forum with this same quality of information.
Very disappointed.
Very disappointed.
This app caused me a tremendous amount of grief
I purchased this app and when I installed it on my IPhone 11 it shutdown cellular data. T-mobile couldn’t figure it out and I had to take my phone to Apple and they were the ones that figured out this app was blocking my cellular Data.
Serious corncern about this actual app origin ...
I have been under the worst spyware type case for over 6 months, this app did just appear on my iphone and I honestly didnt think about it then while trying to backup my ipad (which was on a faraday bag i could not even for hours will cancell the connection to my laptop then I saw apparently this app which i didnt install was open and I found like a custom mail "6mmnm9mryj.com.trailofbits.iverify2.sys." then months after I loose access of my accounts my own phone started to act like it was self drive I come to the same place and I ask myself even if I have a real app because if no this is just unrealistic , I just gonna say that but very confuse about this..
Not really sure what I paid for
I haven’t found the app’s “guides” to be that helpful, as many of those practices are promoted for free by other sources; some of the “guides” even appear outdated since the menu options are different (At time of writing, I have an iPhone 16, iOS 18.4.1). It also assumes that I have Google Maps on my phone, which I don’t. I guess I paid just for the ability to scan my phone, but unless it detects something, I practically paid for nothing.
There’s another app that does this better
Honestly this just feels like an advertisement for their edr/business version, which they wont even sell you if you’re not a business. I’ve been Systems Administrator for over 10 years and am facing a targeted cyber attack and they wouldn’t even bother responding to my email explaining what i was dealing with and asking for the price. There is some kind of active attack happening regarding bluetooth vulnerabilities that is affecting quite a few people i know. Look for the other app. it’s a small subscription but you get to do a deep scan like this one once a day, and their customer support will actually respond to you if you have any issues.
Good idea. But does not work
Unable to share data with IVerify. Good luck with customer support.
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Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)