Review Insights · App Store
Jack’d - Gay chat & dating
Perry Street Software, Inc · 4,130 ratings · ★ 3.4
3.4
★★★★★
4,130 ratings
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Top complaints - extracted from 80 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
21 negative reviews mention this · 26% of all complaints
★★★★★ "Annoying. Not letting me create another account too many profiles" - _instagrram
2
"people"
19 negative reviews mention this · 24% of all complaints
★★★★★ "Safety concerns. The ability to block a profile should never be behind a paywall. Dating apps like these have crazy people on them, and not being able to block someone who is harassing you is concerning" - HonestReviewerr444
3
"block"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Safety concerns. The ability to block a profile should never be behind a paywall. Dating apps like these have crazy people on them, and not being able to block someone who is harassing you is concerning" - HonestReviewerr444
4
"reason"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible experience. JACK’D is unfair and treating its clientele unjustifiable poorly and has and has made false accusations and will side with anybody instead of doing proper investigations on maintaining its app they will let anybody make false accusations ag…" - Blaque Kearse
5
"without"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible experience. JACK’D is unfair and treating its clientele unjustifiable poorly and has and has made false accusations and will side with anybody instead of doing proper investigations on maintaining its app they will let anybody make false accusations ag…" - Blaque Kearse
6
"suspended"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Suspended. No notice on getting suspended for no reason mind u ig I tried contacting support but one it ain’t user friendly two they not doin much so" - 🧚🏽♀️🌄🎇🥱
7
"reported"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Biased. This application only cares about making money. Also you can be reported for anything and jack’d does not review it. This app caters to caucasian profiles which is discriminatory! Just don’t use the app." - Na$ieem
8
"safety"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Safety concerns. The ability to block a profile should never be behind a paywall. Dating apps like these have crazy people on them, and not being able to block someone who is harassing you is concerning" - HonestReviewerr444
9
"features"
9 negative reviews mention this · 11% of all complaints
★★★★★ "This app is waste.. Why put a limit on how many people you can block? And why are features that were once free you have to pay now? This is stupid. You will not get $7.99 a week from me." - ChairMan676
10
"money"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Biased. This application only cares about making money. Also you can be reported for anything and jack’d does not review it. This app caters to caucasian profiles which is discriminatory! Just don’t use the app." - Na$ieem
11
"anything"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Biased. This application only cares about making money. Also you can be reported for anything and jack’d does not review it. This app caters to caucasian profiles which is discriminatory! Just don’t use the app." - Na$ieem
12
"profiles"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Biased. This application only cares about making money. Also you can be reported for anything and jack’d does not review it. This app caters to caucasian profiles which is discriminatory! Just don’t use the app." - Na$ieem
📋 All 80 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Biased
This application only cares about making money. Also you can be reported for anything and jack’d does not review it. This app caters to caucasian profiles which is discriminatory! Just don’t use the app.
Annoying
Not letting me create another account too many profiles
Bugged
I like that you can upload photos to memories but why not videos as well
Horrible experience
JACK’D is unfair and treating its clientele unjustifiable poorly and has and has made false accusations and will side with anybody instead of doing proper investigations on maintaining its app they will let anybody make false accusations against you without providing equity amount of proof when you ask for it if I could serve this company and take them to court I would because their treatment is unfair I will also talk to Apple and send a report to them regarding this matter and hope that Apple will take down this app. There are many other apps out here they treat their clientele fairly and will provide proof without a reason
Not doll friendly
Protecting abusers over victims
Suspended
No notice on getting suspended for no reason mind u ig I tried contacting support but one it ain’t user friendly two they not doin much so
Safety concerns
The ability to block a profile should never be behind a paywall. Dating apps like these have crazy people on them, and not being able to block someone who is harassing you is concerning
Error 429.
I've been on this app for a while and suddenly I can't open it at all. Keeps saying code error 429. Fix it.
So WRONG
We regret to inform you that, as a member of our community, you are expected to adhere to our terms of service.
Unfortunately, we confirmed you recently violated these terms, leading to your permanent suspension from our platform.
Is what I received today in a email! After requesting an actual review I shared screen shots of a conversation where I was called a sissy lol but they suspended me for harassment. After provided the screen shots, a police report of my phone being stolen. They closed the ticket! The gay community is starting to disappoint
Unfortunately, we confirmed you recently violated these terms, leading to your permanent suspension from our platform.
Is what I received today in a email! After requesting an actual review I shared screen shots of a conversation where I was called a sissy lol but they suspended me for harassment. After provided the screen shots, a police report of my phone being stolen. They closed the ticket! The gay community is starting to disappoint
Suspended for unk reason
Hello, I was a faithful user to this app and talked to a few people here and there. I had some flakes same as the rest but just moved on as the game goes. One day, I go to login and it says my account is suspended. I receive no notice of any kind and figure some person reported me in a rage. I have not done anything to anyone that would have warranted such a reaction and the fact that I never got notified is a complete slap in the face. What is the reason for my “suspension” and based on what proof? I will continue to report on this as this is just disgraceful behavior.
Sad
Terrible review I got bad for no reason and to many glitches not worth it
BS
Deleted my account when I wasn’t even selling weed on there like they claimed
Jackd is weird
I had jackd for a lil minute wit my partner. Never violated anyone or anything. We rarely get on here to be honest. But it’s weird to us that we reported a profile that was trying to scam people for money. And now Al of a sudden my account is suspended. That’s really weird.!
Account
It want let me make a new account it keeps saying I’m blocked or suspended and I haven’t done anything and now it says upgrade my app but I can do that when I’m installing it as new on my phone
Somethingwrong
I had just downloaded load it why it say update to the newest version when I just downloaded it
One of thee worse apps
Has a weird limit to how many profiles to block but allows bots,and the same ppl with multiple profiles to stalk and harass you. Hardly ever updated yet,wants you to pay. This is so stupid and so damn ghetto.
Sucks
I’ve had my account for about four years now and I only use it to connect with friends and people I’m interested in randomly. I tried to log on cause I see I have a message and my account is banned. There is no warning no email no notification just my account is banned. I follow all of the rules and regulations and randomly someone reporting me and there’s no reason or proof that they have to why my account was banned or what guidelines I did didn’t follow. tried to send in a support ticket someone just give me a blanket statement without any proof or reason to why I was banned
Needs Better Review System for Unfair Suspension
My account was removed without any warning, despite me following the rules and barely using the app. It feels like I was falsely reported, and given the area I live in, I can’t ignore the possibility that racism played a part. It’s disappointing that suspensions can happen without verification. I’ve reached out to support.
Took away unlimited blocks for paid members
I paid extra for the ability to block unlimited jokers on this app and now they’ve put a limit on that. Clearly they don’t care about users’ safety. If this is a glitch they need to correct it immediately otherwise I’m ending my subscription and telling others not to support this fascist app!
Unprofessional
they banned me on suspicion of being a minor, then when i emailed them they asked me for a picture of my ID, and for a picture of me holding a piece of paper with a serial number they gave me written on it. Even after completing those task, they refuse to respond back or give me my account back even after proving i’m 19, when the age limit is 17… very unprofessional , very ignorant .
Wrongfully suspended my profile
Stay away from this app they will wrongfully suspended your profile without notice and accuse you of impersonation or violating their guidelines. I was a pro member for years and support makes you jump through hoops to get your account back. It’s not worth the headache just stick with Grindr.
Underage
There’s literally an underage child as we speak and for some awful reason I’m unable to report him. This doesn’t look good, it’s unacceptable and downright awful.
This app has problems
So I was minding my business when I got a notification saying that my account has been suspended, which is consigning to me because I I’m all around cool Guy. So as you can imagine, I’m confused until I look and see that they said I violated their guidelines. I haven’t done anything anyone else was doing. Then I remembered that there was a a stalker that texted my phone threatening all my accounts and me already knowing who this person was, and that I haven’t talked to them in years, it started to make sense, but my only question is why would you be able to hurt somebody that you haven’t said a word to like I would understand if that person was harassing and texting sad person every day, but I’ve been at peace with life haven’t bothered anybody just for my account to get reported and suspended it concerning
0 stars!
The app is whack! And we all know the multiple reasons why that is so! 0 stars if I could give them that kind of rating!
Unauthorized Access/Weird Activity
I’m starting to notice once I download this app there is weird activity with my App Store or even using the app. Kind of like someone has unauthorized access or there is currently a bug with this app?
Not worth a penny
Dont pay for this you will regret it
NOT trans friendly
this app is not trans friendly
MONEY HUNGRY UPDATES
Can’t block anyone you message or messages you.
Money hungry app
This has now become a money pit for whoever made it. They don’t care about your safety let alone and of the community.
Dumbest gay app ever
This app is not working good
This app is waste.
Why put a limit on how many people you can block? And why are features that were once free you have to pay now?
This is stupid. You will not get $7.99 a week from me.
This is stupid. You will not get $7.99 a week from me.
Confused
I deleted my account a month later tried to make a new one and they said my device was banned.
App is terrible
App just keeps getting worse. Can’t even filter your search anymore. You have to choose from the profiles the app chooses to show you. Stupid
Upgrade to block!?!? Are you kidding!
So profit over safety? Got it!!
Trash App
So I can’t block aggressive weird ppl on an unlimited basis and NOW I can’t view other ppl’s profiles in other regions without needing to pay for that feature. Just straight dumb.
Worst app
Horrible app, to many bot accounts. The support or customer service people body shame people. They choose what body type pictures get posted.certain pictures this app deserves to be out of network every where.
Trash
Horrible app. Banned me for no reason out of no where 2 years ago and can’t get back on it even if I try creating a new account
Suspend for no reason
Suspended my account for no reason. Provide the proof I had and no won’t respond back to me at all and not answering the phone or anything. Unsuspend my account. Y’all system need to be updated.
Flagship and Deterring to Let Go
The presence of this app in Apple’s marketplace raises significant concerns regarding user safety and ethical responsibility. As a user who engaged with the platform at the age of 17, I can attest to its failure to implement adequate protective measures against exploitation. The app facilitates risks associated with HIV and STI transmission and neglects to address reported incidents of coercion and manipulation.
Despite the clear identification of harmful profiles, the platform continues to maintain these accounts, undermining any efforts for accountability or user safety. The consequences of dating in this environment can be profound and long-lasting, yet the app operates with a lack of transparency and responsibility.
Apple must reassess its approval standards for apps that capitalize on user susceptibility while disregarding critical health risks and patterns of abuse. Without the implementation of stringent safety protocols, the legitimacy of this platform as a safe space remains highly questionable.
- Parallel
I was 17 when this started. Under Florida law, adults over 24 cannot legally engage with 16- or 17-year-olds, yet this app did nothing to protect me from that risk. It also failed to address HIV/STI exposure (covered under state law) and ignored profiles tied to trafficking behaviors, even after reports and confrontation.
This platform is unsafe and negligent, allowing exploitation and coercion to thrive while leaving users with lifelong consequences. Apple should not host apps that profit from vulnerability while turning a blind eye to both health and legal risks. Until higher standards are enforced, this space cannot be considered safe.
Despite the clear identification of harmful profiles, the platform continues to maintain these accounts, undermining any efforts for accountability or user safety. The consequences of dating in this environment can be profound and long-lasting, yet the app operates with a lack of transparency and responsibility.
Apple must reassess its approval standards for apps that capitalize on user susceptibility while disregarding critical health risks and patterns of abuse. Without the implementation of stringent safety protocols, the legitimacy of this platform as a safe space remains highly questionable.
- Parallel
I was 17 when this started. Under Florida law, adults over 24 cannot legally engage with 16- or 17-year-olds, yet this app did nothing to protect me from that risk. It also failed to address HIV/STI exposure (covered under state law) and ignored profiles tied to trafficking behaviors, even after reports and confrontation.
This platform is unsafe and negligent, allowing exploitation and coercion to thrive while leaving users with lifelong consequences. Apple should not host apps that profit from vulnerability while turning a blind eye to both health and legal risks. Until higher standards are enforced, this space cannot be considered safe.
Money hungry
Updated review id take all the glitches I complained about a couple ago if I could get the ability to block people who harass me on this app again. Why would you all take the block feature away and make us pay for pro just to get it back like you all have to do better
Public image
Why are there so many nude booty pics as public profile pics no one seems to have an answer to that.
It’s as If someone is individually approving them by person. This app has totally went down, and the no blocking and report other pages unless you pay needs to be fixed that’s a safety hazard a bad one.
It’s as If someone is individually approving them by person. This app has totally went down, and the no blocking and report other pages unless you pay needs to be fixed that’s a safety hazard a bad one.
Horrible
This app is horrible. They drain your account and take away features and make you pay for almost everything. And the search engine is low budget
Dating apps are a danger n lie period
Don’t commit to this it’s not worth it had to lay people out
Worst Hookup App
Don’t even bother downloading this. A bunch of weirdos and if that’s not bad enough they have WAY too many limitations and restrictions
Wrongfully suspended
I keep being assisted by the same person named Brent, who probably is bias, and is unable to demonstrate how I apparently harassed someone ? Gaming apps highlight racist and slurs and give you a report of things that were said to show your conduct and show you why you were banned / suspended. This app or Brent is unable to show me or prove how I did that. I only reported a person who charged for a Sexual experience and probably that person is a dev or friend or family of the developers team. One email said they also are users of this app , I think the judgment in my case was bias since there was not actually proof of what I said when I hadn’t had anyone who engaged with me or txt me back.
😡
Why I’m not able to create another account , after you suspend the one I’m using for nothing
Terrible
If I could give this garbage app -5 stars I would. They took away all the good free features like worldwide search and you can’t filter by age anymore so my whole feed is taken up by guys 50+. Nothing but a garbage app from greedy, garbage developers. I guarantee nobody is paying for this app either…
They blocked me for no reason
I hate these stupid apps
Be careful
This app will delete your content for absolutely no good reason and their customer service doesn’t respond. They allow way too much spam. And people’s profiles are always hacked. There’s better apps out there that gives better service without charging you 30 bucks to use simple features that are free everywhere else. This is a major fail.
no support
I have had my account, app, and phone blocked for some time now to no prevail to getting it restored even after contacting support, support ticket system is flawed
+ 30 more in the clipboard copy
Sentiment summary
59%
Positive (4-5★)
7%
Neutral (3★)
34%
Negative (1-2★)