Review Insights · App Store
Jack's Flight Club
JFC Travel Group Co · 35 ratings · ★ 2.7
2.7
★★★★★
35 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"premium"
7 negative reviews mention this · 54% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
2
"flights"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Choose Google Flights & Going. This service is overpriced and you can get better service through Going and or Google Flights. They also ought to update their refund policy from 2 weeks to 60 days." - Zachary Hammonds
3
"membership"
4 negative reviews mention this · 31% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
4
"premium membership"
4 negative reviews mention this · 31% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
5
"google"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Choose Google Flights & Going. This service is overpriced and you can get better service through Going and or Google Flights. They also ought to update their refund policy from 2 weeks to 60 days." - Zachary Hammonds
6
"google flights"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Choose Google Flights & Going. This service is overpriced and you can get better service through Going and or Google Flights. They also ought to update their refund policy from 2 weeks to 60 days." - Zachary Hammonds
7
"deals"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
8
"free"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
9
"version"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Nothing is Free. The site and app claims there is a free version but it includes absolutely nothing (not 1 or 2 deals). Everything showing is grayed out and you can’t click on any offers at all. Maybe it’s ok if you pay but it is false advertising to claim …" - TinyG27
10
"work"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App not working. Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notif…" - kittikat099
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Choose Google Flights & Going
This service is overpriced and you can get better service through Going and or Google Flights. They also ought to update their refund policy from 2 weeks to 60 days.
Misleading scam
They recommend Google Flights to find these trips because it has an easy-to-use calendar tool to browse dates and fares. In example they show non-existent prices. Don’t worth even a penny
App not working
Paid for premium membership and now app wont open. Have to keep uninstalling and reinstalling it. Not worth it. Also really only shows business class and up. Was looking to find superior flight deals, when there are sales, etc and be notified but this is no different than watching a flight on Hopper or Kayak which are both free.
App won’t open
I’ve signed up for the premium membership but the app hasn’t worked once. So I don’t even know how good or bad the membership is. It doesn’t even open.
App now closing
I am a paying customer. The app was working, but today, it stopped working.
Nothing is Free
The site and app claims there is a free version but it includes absolutely nothing (not 1 or 2 deals). Everything showing is grayed out and you can’t click on any offers at all. Maybe it’s ok if you pay but it is false advertising to claim there is a free version.
App works poorly.
Just subscribed to the premium membership, only to discover that my international airport (U.S.) isn’t supported. Seems like I should have been able to know that information before I joined. Now I can’t get “settings” to expand so that I can cancel.
They take your money and don’t respond to emails!
The free version never sends any deals. Then I got suckered into trying the premium version for 1 month for $1. Every “great deal” directs you to enter another search in google flights. App accomplishes nothing that can’t be done with a google flight notification. I tried to cancel before being billed $49, but the cancellation link mentioned in the FAQ didn’t exist in my version of the app. Tried to reach out to cancel, no response. Yesterday they billed my card $49. I emailed a request to cancel and get a refund, still no response. Next step is escalation with my credit card company! ZERO STARS!
Little help and your buggy website
So far I am not impressed with Jack. First I tried to set up my account and after entering my information the site kept rejecting it saying I needed to contact you for help. I did so and got no response. Then I got an email saying I needed to set up my account. I replied again describing what happened and received no help. I did get an email saying I needed to select an airport which I had done before in answering the questions for my account. Then I got this email saying how to set up my account. Still no response to the your website’s inability to work the first time. When I followed the instructions to set up my home airport(s) I found what I had entered before was there. So I have gotten very little help and it seems your website needs some work if not just making it work with new iPads. Thanks anyway.
So far I am not impressed with Jack. First I tried to set up my account and after entering my information the site kept rejecting it saying I needed to contact you for help. I did so and got no response. Then I got an email saying I needed to set up my account. I replied again describing what happened and received no help. I did get an email saying I needed to select an airport which I had done before in answering the questions for my account. Then I got this email saying how to set up my account. Still no response to the your website’s inability to work the first time. When I followed the instructions to set up my home airport(s) I found what I had entered before was there. So I have gotten very little help and it seems your website needs some work if not just making it work with new iPads. Thanks anyway.
Do not upgrade
I recently installed the upgrade and it kicked me out of the premium version of the app. Very annoying.
App doesn’t work
I can’t get the app to work
Does not work
Do not waste your time as it simple does not work and they will trap you to pay for the premium product .
Lots os bugs on the app.
Lots os bugs on the app.
App keeps closing
Just signed up for a premium membership. ➡️ Downloaded the app as scoping flights for two upcoming trips. ➡️ App keeps closing! Freaking waste of time to enter destination, etc.!
Sentiment summary
43%
Positive (4-5★)
0%
Neutral (3★)
57%
Negative (1-2★)