Review Insights · App Store
Jackpot Crush - Casino Slots
SpinX Games Limited · 19,565 ratings · ★ 4.6
4.6
★★★★★
19,565 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
22 negative reviews mention this · 55% of all complaints
★★★★★ "Horrible support & crashes. I can win a large amount of money and in the middle of the game it resets and all of a sudden I have a zero balance. I reached out to support twice and then want screen shots/ recordings of the issue. So frustrating" - Marnicle33
2
"money"
13 negative reviews mention this · 33% of all complaints
★★★★★ "Horrible support & crashes. I can win a large amount of money and in the middle of the game it resets and all of a sudden I have a zero balance. I reached out to support twice and then want screen shots/ recordings of the issue. So frustrating" - Marnicle33
3
"play"
12 negative reviews mention this · 30% of all complaints
★★★★★ "Scam. Don’t download game. All you do is lose on high bets. The season pass isn’t worth it and a scam. They want money but screw you when you spend money. You play the event and try to get there the 6 levels and will give the worst outcome so you…" - BravesFan135
4
"coins"
10 negative reviews mention this · 25% of all complaints
★★★★★ "SCAM. I don’t do reviews often but I had to get on and say what I noticed from this game. While this is one of the better slot games I’ve tried, they also are scamming people out of their earned coins. I am on level 800+ and I don’t know when it …" - AJCgina
5
"games"
9 negative reviews mention this · 23% of all complaints
★★★★★ "SCAM. I don’t do reviews often but I had to get on and say what I noticed from this game. While this is one of the better slot games I’ve tried, they also are scamming people out of their earned coins. I am on level 800+ and I don’t know when it …" - AJCgina
6
"slot"
7 negative reviews mention this · 18% of all complaints
★★★★★ "SCAM. I don’t do reviews often but I had to get on and say what I noticed from this game. While this is one of the better slot games I’ve tried, they also are scamming people out of their earned coins. I am on level 800+ and I don’t know when it …" - AJCgina
7
"scam"
6 negative reviews mention this · 15% of all complaints
★★★★★ "SCAM. I don’t do reviews often but I had to get on and say what I noticed from this game. While this is one of the better slot games I’ve tried, they also are scamming people out of their earned coins. I am on level 800+ and I don’t know when it …" - AJCgina
8
"free"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Becoming a cash driven game. Took away watching ads to gain an extra free spin or extra chances in the mini games - starting to become a cash casino game instead of an enjoyable game" - Cash driven casino
9
"real"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Money grab by developer. Let’s you win, gets you hooked and then you pay and pay - I’m done - off to a real casino where you can actually win something real!" - Gingasker
10
"casino"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Money grab by developer. Let’s you win, gets you hooked and then you pay and pay - I’m done - off to a real casino where you can actually win something real!" - Gingasker
11
"lose"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Scam. Don’t download game. All you do is lose on high bets. The season pass isn’t worth it and a scam. They want money but screw you when you spend money. You play the event and try to get there the 6 levels and will give the worst outcome so you…" - BravesFan135
12
"spend"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Retired Business owner. I don’t like to post negative reviews, the most positive statement would be the games are as in casinos popular fun. Negative is simple…winning only after spending money and always followed by very long seasons of losing. Customer service…" - rolling7
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible support & crashes
I can win a large amount of money and in the middle of the game it resets and all of a sudden I have a zero balance. I reached out to support twice and then want screen shots/ recordings of the issue. So frustrating
Money grab by developer
Let’s you win, gets you hooked and then you pay and pay - I’m done - off to a real casino where you can actually win something real!
SCAM
I don’t do reviews often but I had to get on and say what I noticed from this game. While this is one of the better slot games I’ve tried, they also are scamming people out of their earned coins. I am on level 800+ and I don’t know when it started but I noticed around level 700.. Whenever you level up in the game your next spin takes away every thing they gave you from leveling up. It doesn’t matter if it’s 1b or 40b it takes it all back with your next spin. It’s not right. It’s just scamming us at this point hoping we will run out of coins and buy some. I reached out to support who first told me I didn’t even have an account, I sent back my game ID and screenshots that showed it was happening and they said I was wrong. I watch it every time I level up I see it every time. I’m not wrong. So beware
Retired Business owner
I don’t like to post negative reviews, the most positive statement would be the games are as in casinos popular fun. Negative is simple…winning only after spending money and always followed by very long seasons of losing. Customer service waste of time, thought it would get better after several 100 dollars spent but no.
Scam
Don’t download game. All you do is lose on high bets. The season pass isn’t worth it and a scam. They want money but screw you when you spend money. You play the event and try to get there the 6 levels and will give the worst outcome so you have to buy more.
Click bait?
Not sure why it shows the Lotus Flower slot machine when it’s not on the app. Only reason I downloaded the app.
Disappointing
Another rigged slot game no surprises here don’t waste ur time and definitely do not spend a cent if u do u will never win again. Seems even if u spend 1 dollar they suddenly want u to keep losing in the hope that u will spend money again. Disappointing because they have decent and what could have been fun slots but greed always gets the best of them.
Unless you buy; you lose
It’s sad the only time you win is buying these expensive SSA packages. This isn’t Vegas It’s a my MONEY losing trillions of coins with little jackpots. Then if you do get free coins, they only last a couple of minutes with NO WINS. DO BETTER. Make the game exciting by giving people a bang for their bucks
This game is terrible
Started off great but quickly cooled off ! Just a scam to get you to purchase things. Just like all the others. Don’t waste your time
ABSOLUTELY HORRIBLE APP, DO NOT DOWNLOAD
This game is absolutely horrible SCAM, constant issues, it purposely increases bets to make players loose their coins so players can spend money, it says free but in order for players to play they have to spend money for worthless coins. unauthorized transactions and customer support is the worst they never accept any wrong doing from the game, they ask for screenshots and videos of the issues and even when players provide their request they still deny any issues a total scam, multiple complaints from unhappy players. Again don’t download this garbage game.
Game over
In recent months, the game has went way down hill. I’ve been playing for almost six years and I don’t know if there has been a management change or what, but there are no longer wins and losses; just losses. Long term devoted players are leaving in droves. I’m part of team that is part of a family of teams that hosts most of the top ranking players and so many including myself are wrapping up to leave.
Don’t play
Can’t win! New games are awful!
Gone to Hell
They dont let you win anymore. Spin spin and lose credits! They claim everything is random, but it’s not. If you buy one of their packages, you immediately get a bunch of big wins. And then every 2 1/2 weeks you get five big wins in a row and then sporadic there’s no randomness at all
SCAM
This game is full of false advertising and never pays you. When you reach the 1 k goal, which is the limit before you can cash out you have to watch videos to move up a queue. Once you reach the top you drop back down the next day. It’s a vicious cycle. SCAM!!!!
Absolute garbage
Spent $110 on the game today coin package and the new slot had a total of 6Q coins spun it all in the slot to win a total of 96T is absolutely horrendous. I understand the winning aren’t supposed to always be there but come on your mobile app game not a goddamn casino your not giving us real money might as well let the people who are actually spending money here win at this point if your gonna spend your money go tothe Casino you have a chance of making it back then this app giving you free spins
Not Good
Why is now impossible to move the meter on side quests? Hundreds of trillions bet and it moves 50%.
Garbage
Worst game don’t download unless you have a credit card with a high limit because that’s the only way to win is spend real money horrible csrs also
Costly and NOT Random
The biggest lie is that this game is random.
Rip off
This game did not give me one of the rewards after achieving the objectives. The customer support is on drugs even after I provided proof. Don’t download this game unless you want to be ripped off
DO NOT INSTALL!!! Won’t let you delete!!!
I installed the game on my device. When I realized I didn’t like the control it was taking over on the device, it would not allow me to delete until I had the account for 14 days!!!!! What in the world are they trying to do? What kind of data are they trying to collect? Do not… Do not…DO NOT install this app ever!
Could be fun
The constant popups while trying to play games makes it unenjoyable.
Doesn’t payout in offerwall
I met requirements to get a reward and they didn’t pay out. Disappointing.
Not a reason to play
You guys really need to fix rate amounts it gives for the flaming, those mini give way too little compare to just claiming the gold itself… please fix the amounts or remove those mini game in the flame…
Pay to play
Sorry my $40 lasted minutes at lower bets. Sorry guys months and no win taking me thru 1 day
Why bother?
They give you free coins to play and you lose them all immediately. So, why stay? Zero fun here. Much fairer slot apps than this on your phone. Go find one. 🙋🏻♂️
Win ratio sucks
If you win anything big, you’re win ratio will change to almost nothing, no matter the bet - you’ll lose all your coins before you win again - doesn’t matter the game, the challenge, the bet. Money gone. Extremely frustrating for a fake game. My win ratio at a real casino is far better than this game.
Developers say it’s random but it’s CLEARLY not. Only reason I haven’t deleted this game is because I like a few specific slots that I’ll kill time with low betting if I need a distraction.
A lot to improve here for the developers, and regardless if they deny it, the players have been voicing this on the social groups constantly. Side games are also locked down from any real gain. Unless you win a quadrillion by chance and change your bet to 1 billion, you’ll lose all your money very quickly - but - to gain any momentum in the game overall, you need to bet close to a trillion a bet or you won’t make progress, so it’s a trap to get rich kids to use their parents money to buy coins. That’s the only logical conclusion. Not random.
Developers say it’s random but it’s CLEARLY not. Only reason I haven’t deleted this game is because I like a few specific slots that I’ll kill time with low betting if I need a distraction.
A lot to improve here for the developers, and regardless if they deny it, the players have been voicing this on the social groups constantly. Side games are also locked down from any real gain. Unless you win a quadrillion by chance and change your bet to 1 billion, you’ll lose all your money very quickly - but - to gain any momentum in the game overall, you need to bet close to a trillion a bet or you won’t make progress, so it’s a trap to get rich kids to use their parents money to buy coins. That’s the only logical conclusion. Not random.
Save your money
Nothing but a money grab. Play something that at least you have a chance to win something.
Watch the ad before you read my review
Completely understand having to have ads on a free app in order to generate additional $$. But to make ad pop ups every 10 seconds and make them impossible to skip is just an embarrassing attempt at it. Was a fun game until you realize you’re spending half the time trying to close out of an ad than anything else. Not worth it even with it being free
This is a horrible game
Worst game ever
Becoming a cash driven game
Took away watching ads to gain an extra free spin or extra chances in the mini games - starting to become a cash casino game instead of an enjoyable game
Excessive pop-ups
I play a lot of these casino games and this one by far has the most pop-ups that constantly interrupt your play. Once I use up my existing credits I will be deleting the app
Good games but very low payouts
When you get at higher levels - you don’t get enough coins per purchase. You have to bet very high to enable the jackpots but then you run out of coins in just a few spins.
POP UP SPAM
Do you like IGT slots? Great! Do you like pop up windows? Great! Do you like more pop ups? Great! Do you like more pop ups? Great! Do you like more pop ups? Great! Do you like more pop ups? Great! Once you make it through 20000 pop up windows, and finally get into a slot, guess what? MORE POP UPS
So many pop-ups!!!
It's about impossible to play or enjoy the game. There is a pop-up every 10 seconds that you have to close or follow the link.
Money sucking scam
I put hundreds of dollars in this game and they barely let you win anything back except for the money that you pay for because they want you to run out of the coins you bought so you’ll buy more. I suggest to anybody to delete this game.
Coins disappear quick
I’ve been playing for years- finally got to 1Q coins. The past 2 months it’s depleted to 135 B betting nothing close to high. This game cost a lot of money. I refuse to buy their packages any more. My real money will be used on real casinos.
Big wins @ 1st but now not much
I play the same games mostly so it’s very easy to tell when they choose the “off” button and then can’t win anything worthwhile. It’s disheartening to have so much fun in the beginning and then it just slowly sucks your chips away. They keep increasing the bet amounts and the minimum bets needed in some games to win for the bonuses . Y’all don’t think we notice when the slightest changes are made by you which always goes in your favor. I won’t be playing or buying when my chips run out. How sad since this used to be a lot of fun to play.
Ads are going to make me uninstall
I downloaded this and stuck with it because there were not pop up ads. Since the beginning of the year the ads have started and are constant. Win, ad, leave a slot, ad. It’s ridiculous at the ads pop up super loud.
Was fun until video ads became prevalent
Will play less now
Worst for daily coins
Worst for daily coins, incl those who level up. Not worth it.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)