Review Insights · App Store
Jacquie Lawson Ecards
Jacquielawson.com · 113,682 ratings · ★ 4.9
4.9
★★★★★
113,682 ratings
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Top complaints - extracted from 7 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
4 negative reviews mention this · 57% of all complaints
★★★★★ "No longer worth it. I've been a subscriber for a number of years but recently both the app and the website have made it impossible to send cards. Nothing loads. I've asked for customer support to look into this and received no reply. Instead of focusing on the…" - EmmaSofia7
2
"cards"
3 negative reviews mention this · 43% of all complaints
★★★★★ "No longer worth it. I've been a subscriber for a number of years but recently both the app and the website have made it impossible to send cards. Nothing loads. I've asked for customer support to look into this and received no reply. Instead of focusing on the…" - EmmaSofia7
3
"membership"
3 negative reviews mention this · 43% of all complaints
★★★★★ "Disappointed. I will be cancelling my membership due to the fact there are only cards now not those lovable video type experiences. I traversed this site trying to find them and now only cards available. I can buy a real card for $1 still at Trader Joe…" - cbsker
📋 All 7 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No longer worth it
I've been a subscriber for a number of years but recently both the app and the website have made it impossible to send cards. Nothing loads. I've asked for customer support to look into this and received no reply. Instead of focusing on their lovely niche market, they're suddenly trying to be everything for everyone and honestly, it just doesn't work. If I ever hear back from anyone I'll be asking for a refund for the remainder of my subscription.
Disappointed
I will be cancelling my membership due to the fact there are only cards now not those lovable video type experiences.
I traversed this site trying to find them and now only cards available. I can buy a real card for $1 still at Trader Joe’s and send.
I traversed this site trying to find them and now only cards available. I can buy a real card for $1 still at Trader Joe’s and send.
Adorable cards but sending still a hassle.
I know I will get used to the new improved system but for now find it frustrating so use much less often.
the first
I made a huge mistake ....😵💫that
I felt sooo immature myself .RATE is 6stars😘❤️🙏🥰
Simply LOVED IT 😊
👍🏻🙏🙏❤️Thank you and ARIGATO🫶🏻
From Hiroko .S
From California SD
I felt sooo immature myself .RATE is 6stars😘❤️🙏🥰
Simply LOVED IT 😊
👍🏻🙏🙏❤️Thank you and ARIGATO🫶🏻
From Hiroko .S
From California SD
Perfectly Terrible
I paid for a one year membership costing $36 and sent one ecard. Thereafter, I was not allowed to send another card and was prompted to pay for another year of membership. I sent several emails using their system which were not responded to.
Awful experience
I paid for a one year membership and was allowed to send one Ecard. Thereafter, I was denied to send further Ecards and prompted to pay another $36 if I wanted to send Ecards. So far, two emails for assistance to this vendor have been ignored. A third email was sent at this writing. What a horrible experience!
Not working today…
😢😢😢😢😢😢
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)