Review Insights · App Store
JBL PartyBox
Harman International Industries · 37,586 ratings · ★ 4.9
4.9
★★★★★
37,586 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"connect"
7 negative reviews mention this · 41% of all complaints
★★★★★ "Trash. This app is trash doesn't connect when it shows it is. Always have to manually cut on . And that's not a guarantee of connection" - WaFa Hong
2
"bluetooth"
4 negative reviews mention this · 24% of all complaints
★★★★★ "App doesn’t recognize partybox. It does not recognize partybox on the go 2. The android version works just fine. This app on iphone 17 pro max just doesn’t recognize it in the app (Bluetooth connects just fine)" - dartz2
3
"trash"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Trash. This app is trash doesn't connect when it shows it is. Always have to manually cut on . And that's not a guarantee of connection" - WaFa Hong
4
"doesn"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Trash. This app is trash doesn't connect when it shows it is. Always have to manually cut on . And that's not a guarantee of connection" - WaFa Hong
5
"connection"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Trash. This app is trash doesn't connect when it shows it is. Always have to manually cut on . And that's not a guarantee of connection" - WaFa Hong
6
"partybox"
3 negative reviews mention this · 18% of all complaints
★★★★★ "App doesn’t recognize partybox. It does not recognize partybox on the go 2. The android version works just fine. This app on iphone 17 pro max just doesn’t recognize it in the app (Bluetooth connects just fine)" - dartz2
7
"device"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Bluetooth connectivity not so good. you have to disconnect the devices before switching to a new device. my two JBL used to play at the same time and now somehow I can only play one at a time" - Danny_R_11
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App doesn’t recognize partybox
It does not recognize partybox on the go 2. The android version works just fine. This app on iphone 17 pro max just doesn’t recognize it in the app (Bluetooth connects just fine)
App update
During the update it glitched. Now I can’t connect. Called tech support and they were no help. Can some do another update?
Bricked
Just bricked my 3 month old encore essential 2 bringing back to best buy
Horrible Connection
Always drops off, refused to connect. Requires constant reboot and troubleshooting. The worst Bluetooth device I have ever seen.
App is trash
The best move at this point is to remove the app altogether.. garbage
Replace the stars with trash cans
Replace the stars with trash cans
.
Best speaker iv ever had, by far the worst app for a speaker, never lets me connect through the app even when im connected on my phone, followed all the instructions and it led me nowhere.
No encontré mi party box
No encontré mi party box otg ess to go essential y no entiendo por qué
JBL Apps suck
Downloaded the JBL partybox app and it won’t connect to my partbox by model or discovery- JBL products and apps are complete junk.
Terrible product. I only bought these to play in stereo, They never play in Stereo
I would never recommend these and would return them if I could. They never work in the Stereo format. NEVER! Harman International- the owner of these defectively designed Stereo Speakers should either reimburse me in full or replace this with high quality Stereo Speakers. I look forward to your reply. Thank you.
Unsatisfied
I bought a JBL PartyBox 310 on Amazon. I think the control board is faulty because the volume sporadically lowers to zero without any user input. I’ve had the speaker for about five months. I am unable to factory reset my speaker, which indicates to me that there is some electronic issue with the volume buttons. I would not recommend buying a JBL PartyBox to anyone considering it, your money can be better spent on a higher quality brand like Bose or Soundboks.
Connection to device
Won’t connect half the time
Trash
This app is trash doesn't connect when it shows it is. Always have to manually cut on . And that's not a guarantee of connection
Buggy
No surprise that modern apps are buggy. It will randomly hike the volume up to near maximum, this has happened several times and has hurt my ears. Pretty insane to have such unsafe controls and safeguards for something that could permanently ruin your hearing or cause a disturbance to your neighbors.
Lacking
It’s ok . Much more to be desired, design is funky makes little sense (app)
Bluetooth connectivity not so good
you have to disconnect the devices before switching to a new device. my two JBL used to play at the same time and now somehow I can only play one at a time
Correct opinion
ATP just make the colors available on Apple and get rid the app
Does not work
It used to work before, but now it doesn’t connect. Even if do the reconnecting like it says, its not working. At least the bluetooth works, but the app is trash now. Boring
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)