Review Insights · App Store
JCPenney - Shopping & Coupons
Penney OpCo LLC · 517,819 ratings · ★ 4.7
4.7
★★★★★
517,819 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
17 negative reviews mention this · 26% of all complaints
★★★★★ "$30,00?.. Seriously?$ 30 for late fee? I’am a new customer,I thought I had made a good decision on applying for the JCPenny Card! Humungus mistake! Will pay tge late fee of $ 30.but will also close the account,you people are bogus Very disappointed" - La taquacha
2
"service"
16 negative reviews mention this · 25% of all complaints
★★★★★ "Returns are a nightmare. I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went t…" - ❤️JTV
3
"order"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Returns are a nightmare. I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went t…" - ❤️JTV
4
"been"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Returns are a nightmare. I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went t…" - ❤️JTV
5
"customer service"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Returns are a nightmare. I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went t…" - ❤️JTV
6
"jcpenney"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Damaged luggage. I purchased a 5 piece luggage set from JCPenney in August last year. I used the luggage for three trips and two of the items have rips in them. I reached out to JCPenney and was told that I should contact the company. However, I tried sever…" - Lyons2789
7
"money"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Rewards issue. They promise rewards for more money you spend. I made a large purchase which gave me $40 in rewards to use. I later made an online purchase but fur some reason only $20 of the rewards dollars were applied. I didn’t catch it till the next da…" - vduhgdtiohtrfgu
8
"store"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Can’t afford to upgrade. Like many shopping apps in the store, support for ios 15.8 is ending. Not sure why we need to upgrade but mostly it’s tech industry greed. I’m ending my app shopping. I can’t afford to update my hardware." - thereitisagain
9
"credit"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Interest charges. The daily interest charge, that I Just found out about, is crazy on the J.C. Penney credit card. You literally have to use it at register, get back in line and pay it off. Crazy!! No Lee way!! I paid off my card used it on 4/3 went to p…" - mis shef
10
"items"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Damaged luggage. I purchased a 5 piece luggage set from JCPenney in August last year. I used the luggage for three trips and two of the items have rips in them. I reached out to JCPenney and was told that I should contact the company. However, I tried sever…" - Lyons2789
11
"purchase"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Damaged luggage. I purchased a 5 piece luggage set from JCPenney in August last year. I used the luggage for three trips and two of the items have rips in them. I reached out to JCPenney and was told that I should contact the company. However, I tried sever…" - Lyons2789
12
"ordered"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Returns are a nightmare. I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went t…" - ❤️JTV
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Damaged luggage
I purchased a 5 piece luggage set from JCPenney in August last year. I used the luggage for three trips and two of the items have rips in them. I reached out to JCPenney and was told that I should contact the company. However, I tried several times to contact the company and the information for the company that JCPenney is giving out, is for a very unhappy company. The website for the company is not working for emails and I am at a loss. Luggage is something I use everyday, but I should get more than 3 uses. I will never purchase anything else from JCpenney, because I think they need to do more to help their customers or they should stop selling items that they can’t reach out to the manufacturers of said products.
Price Adjustment
I bought a ring 2 weeks ago which is now $300 cheaper. It won’t even ship for another month but JCP will not give me a price adjustment.
Can’t afford to upgrade
Like many shopping apps in the store, support for ios 15.8 is ending. Not sure why we need to upgrade but mostly it’s tech industry greed. I’m ending my app shopping. I can’t afford to update my hardware.
Returns are a nightmare
I ordered a pair of jeans and didn’t like them our store closed at our mall so I asked for a return label that cost $8.00. Then I couldn’t print it off so called and the customer service gave me an address to use to send them back so went to the UPS store and they wanted $16.00 to print the label for the return by then I was totally upset finally the UPS store helped me to get the label and make the return. I have been a loyal customer since 1986 but I don’t think I will ever order anything else from JCPenney. Terrible experience
JCP Eagle Pass, Texas
Today, 4/22/26, my son waited 40 minutes after checking in to curbside pickup. He had his 4 year old asleep in truck and couldn’t go in store. He tried calling store operator to get assistance, but no one answered. He finally called the salon, who transferred him to menswear and finally got hold of a manager. The purchase was finally brought out. If the store cannot be timely, they shouldn’t have curbside. I am a longtime customer of JCP and this is unacceptable!! Please address situation.
JCPenney gift card
I am trying to purchase something for the last hour. It will let me put my coupon and my reward but not my gift card and it’s frustrating when I go to put my gift card. It says it’s already been placed , which it might’ve been placed, but it’s not showing up and it’s not been used.
Limited hours
Limited hours. Hours are not convenient. Opens too late and closes too early.
10K jewelry
I bought a 10K gold cross from the JCP in Joliet Illinois. I worn it for maybe less than a year, then it turned really dark. I brought it back to the JCP where I bought it and the manager told me that they don’t sell 10K jewelry so I leave the store and go on line. While scrolling through the jewelry section there is nothing but 10K jewelry that they are selling. Be careful all this jewelry is just plated junk.
Rewards
I got a notification that I have $20.00 rewards but, I can’t find them for my online purchases.
No respetan sus promociones
Tengo 60 meses comprando y ya son 3 veces que se hacen que nompasa la promocion o que ya se vencio y es molesto yo voy a cancelar esta semana
Not customer friendly
Lost my receipt and I paid cash so not allowed to do an even exchange for the same exact
item in a different pattern
item in a different pattern
Interest charges
The daily interest charge, that I
Just found out about, is crazy on the J.C. Penney credit card. You literally have to use it at register, get back in line and pay it off. Crazy!! No Lee way!! I paid off my card used it on 4/3 went to pay it on 4/9 and there was interest charged. Crazy!!! Won’t be using this card
Just found out about, is crazy on the J.C. Penney credit card. You literally have to use it at register, get back in line and pay it off. Crazy!! No Lee way!! I paid off my card used it on 4/3 went to pay it on 4/9 and there was interest charged. Crazy!!! Won’t be using this card
Can’t remove old address
Ordered online recently and it was sent to an address that we haven’t lived in for 6 years. I called 3 years ago to have it removed because same thing happened. Can’t figure out how to remove old address. Called customer service and they can not help either. Frustrating that this app is defaulting to old address that I can’t seem to get rid of and if I’m not careful, I pay for items that I never receive.
Rewards issue
They promise rewards for more money you spend. I made a large purchase which gave me $40 in rewards to use. I later made an online purchase but fur some reason only $20 of the rewards dollars were applied. I didn’t catch it till the next day. I called customer service to have the rewards applied. She told me too bad the way the policy is they can’t do anything. I can return it once it’s delivered and repurchase. But the rewards would be expired by then. I won’t be shopping at JCPenney again.
Poor customer service
Went to the JCPenney at the Killeen mall and the manager was extremely rude with zero customer service!
Won’t recognize phone number
The app never recognizes my phone number, therefore the app is worthless and won’t give me rewards.
Fishy
The last two times I’ve received a $15.00 off any purchase coupon mailed to my house I place my order ( it states my item is in stock). I go through the whole process of ordering and choose store pick up. 1 or 2 days later I get a email my order was canceled stating out of stock. Then I try to use the coupon again and it states coupon has already been used.
Very frustrating.
Very frustrating.
Ever since the company was bought out by catalyst it’s gone downhill
When I go on jcp.com and place an order, I don’t expect to have all of these sponsor spam advertisements after I hit submit for my order telling me that I’m eligible for these four offers which consist of eligible debt offers and Capital One shopping rewards and Shipments Free and Super+. When JCPenney was JCPenney, it was great but now that they’re owned by Catalyst, everything has gone downhill. Orders were shipped by UPS ground and now they are shipped by UPS Ground saver which switches over to the Postal Service, which makes a package take longer to get that yet they charged the same for shipping. JCPenney never should’ve allowed catalyst to buy them out.
Make a Payment over the phone
Customer service is terrible!
Disappointed
What ever happened to “get your money back” they try and trick you and tell you you get your return but they don’t return everything. This company is robbing people. I’m so not satisfied with the way they treat and lie to us the customers.
J C Penney App
I deleted the App
off my phone screen by mistake and I want to get back on my screen and I have tried everything. Please help me ☹️
off my phone screen by mistake and I want to get back on my screen and I have tried everything. Please help me ☹️
No
Since you have closed your local stores, I hate shopping with you. Trying to do returns is a pain. I will leave it at that.
Trifling
JCP reduced my credit limit without my knowledge I will be closing account asap
BRUH
When I put cute tops it gave me mattress…. Like bruh not what I asked for!
Deserves NO stars
Their customer service team is the most unprofessional unreliable people I have ever encountered. I ordered a bed on February 17. I was told it would be free delivery, white glove delivery. That I will be contacted to set up a delivery date. These were their words exactly. Now, when I was contacted, they gave me the option of a Wednesday delivery date. Which unfortunately does not work for me. Because I work six days a week except Tuesday. When I asked for whatever Tuesday possible, I was informed by the delivery Company that they had to put in a request. Nothing else was said, and that I will be contacted about my delivery date. Once again. Whole two weeks went by and I kept on getting an email wanting me to set up a delivery day which was again Wednesday and then another Wednesday and then another Wednesday. After so beating several request. Requesting a Tuesday delivery. It didn’t matter how long I had to wait. Eventually almost at the month. I was informed that the delivery Company only services my area on Wednesday. So either I missed a day of work and took that delivery day. Or I canceled my order. After several different phone conversations, this was basically their solutions to the problem. And I received several emails stating that because I failed to respond….. which I responded every single time, that my order was going to be canceled. I tried calling one last time, and they told me that when I bought the bed, I should’ve been informed of the delivery options. Meaning only one delivery day because they don’t have any control of the third-party Company that makes her deliveries. Someone told somebody that either I canceled or I took it. So when I asked, so, basically the delivery Company is not to accommodate the customers, the customers YOUR CUSTOMERS HAVE TO ACCOMMODATE THE DELIVERY COMPANY? She’ll be around the bush to avoid answering that question.
Long story short. I have no bed., I’ve been a loyal customer for 14
Years. And that means absolutely nothing to them. I even offered to pay for my own delivery. So do not Repeat. Do not buy any furniture From JCPenney. Unless you can work around the schedule provided by the Company. Because once again, it’s not about your needs. It’s about JCPenney needs.
They do not deserve no stars and I will be closing my account as soon as the money is credit back.
Long story short. I have no bed., I’ve been a loyal customer for 14
Years. And that means absolutely nothing to them. I even offered to pay for my own delivery. So do not Repeat. Do not buy any furniture From JCPenney. Unless you can work around the schedule provided by the Company. Because once again, it’s not about your needs. It’s about JCPenney needs.
They do not deserve no stars and I will be closing my account as soon as the money is credit back.
App
Absolutely the worst app on any site. Took over an hour (even with tech support) to set up to pay a bill.
Plus I purchased additional items and they haven’t shown up on my account after 17 days. I have had a JCP credit since 1965. Everything was fine until Synchony came into the picture. WORST EVER EXPERIENCE. (Harsh letter to follow)
Plus I purchased additional items and they haven’t shown up on my account after 17 days. I have had a JCP credit since 1965. Everything was fine until Synchony came into the picture. WORST EVER EXPERIENCE. (Harsh letter to follow)
Online orders never work
I’ve tried so many times to place an order online and every time I get an error about my payment method. I’ve tried several different payment methods that I know I have funds on and still an error. I spoke with customer service and they said that’s an issue with the browser, but I’ve tried on my phone on the app on the website on my computer and same thing.
Poor shipping experience
Returns have become difficult and costly.
Rip off
JCP is the biggest rip off when it comes to charging you interest on their card. Currently at 33.24% APR will apply! buyer beware! Heaven forbid you ask them to lower the interest as you have been a loyal consumer for 30 years and Never late on a bill. Nope they stick it to ya! Last purchase and last review I ever give this money grubbing company.
False advertising on order arrival
I ordered based on when I would receive the order. Now I will be gone for a week and my package will sit outside.
Credit purchases & payment
Anyone else experiencing JC Penny ( thru Synchrony) problems with them holding payments until a late fee is accrued? My last two payments were late although my bank estimated the payments to arrive 4 days after I made the payment. When I call and tell them when the payment was made, they just coincidentally received the payment that day, 10 days after it was made. Meanwhile a late charge was accrued. They did forgive the first late payment but not the second which I guess that is understandable. But in this day & age, how can an electronic payment take 10 days to get to the creditor?
Scanning
What is the point of the barcode scan feature if you can’t clip or go to the sale page of the item that you just scanned?? All it does it give you the name of the item and put it in the “scan list” which is virtually useless because you can t access on any other part of the app or even add it to your cart.
Bad service from JCPenney
I went to JCPenney today at 10 o'clock. There were two associates there. Neither of them was friendly; they didn't even look at me, as if we were bothering them. I wanted to return some pants, and they told me no, that I had to get them back without a receipt. I asked why, because the return window had closed. I had my receipt; everything was fine with the pants. She told me no, that I should give her my driver's license, and she would only give me back $12. I told her no. I can't believe they treat you so badly. It's like you're asking them for something, like you're bothering them. I'm never going back to JCPenney, and I'm going to tear up my JCPenney credit card. It’s not the first time that happen I believe the workers are not happy they’re so rude
JCPenney at plaza Bonita first floor
JCPenney at plaza Bonita first floor
Too Many Danged Texts!!
I receive waaay too many texts! That’s the reason for the low rating. You, and most companies, don’t know when to leave a person alone.
Poor Customer Service
Complete Fraud
Fairy tale pictures
It was the worst experience of my life my appointment was at 3:45 we didn’t get to take pictures till 5:15 or 5:30 they are very unprofessional I would never take pictures here again
Never Again
Really really sucks! If I was able to rate it zero stars I would.
Taking customers money for your profit
I ordered a package and you sent it to the wrong address and now you want me to pay for something that I didn’t receive and there’s no way of getting it back. Post office blame JCPenney and JCPenney blame post office but in reality there was no help for me my money was just gone. My billing address and my mailing address is the same and JCPenney has it on file but somehow they sent it to. The wrong address in a different state so they said I still had to pay for something that I’m not getting what is this world coming to everybody out to take each other’s money and make profit but the customer in the end always lose why should I have to pay for something that I’ve never received? You all just make profit off the customers money and keep the item. Sad sad sad.
No way to purchase online
There’s been no way to sign in, no way to change my password even after I call for assistance. (The call center doesn’t follow through for a reset email and are useless.)This app constantly gives me oops, glitch errors. So I try via website through my phone to no avail, and again on desktop to again not be able to buy anything. I think JC Penney’s doesn’t want money. There is no way to order anything online and yet you can’t use the sale codes in person. Good job Penneys. :/
Never again
Horrible customer service, tried to dispute a fraudulent transaction in August 2026 and have been getting the run around for the past 5 months. After calling them the second time to try and get an update, they lowered my credit limit without notice.
Website
Wow, your website really sucks!! I put in “Levi’s Bermuda Shorts” and your website shows some off brand super short skirt. Whoever programs your website I have a feeling doesn’t have a clear understanding of English. Just a thought.
FALSE ADVERTISING
I love the clothes on this app but when I finally find something worth buying it is out of stock. I don’t mind it being out of stock but what bothers me is that when I click on the item it saying that the size is in stock but when I try to add it into my cart it is actually out of stock. This I very frustrating because I love you clothes but absolutely hate the app.
Dress Shredded After Washing
Purchased dress and washed item. Unfortunately the material shredded at the shoulder. Clerk advised that returns are not allowed once items are purchased. However, dress was purchased more than 60 days ago. Lesson learned. Will no longer purchase clothing items from JCPenney if unable to launder before wear
Decide for yourself
Bad experience multiple times. App is good but the company not so much.
No return option
My online account has no option for returns.
Clothes & styles
I’ve been a Penny’s shopper for literally decades! I just want to say the prices are amazing, but whoever is doing the buying needs to be replaced. The coats with ties in the front look like robes and the clothes are unattractive. I’ve never complained before, but please put someone in this position that understands colors and style.
Unable to Cancel Online Orders
When you place an order, it allows you the option to cancel an order within 30-minutes of placing the order. Once I placed the order, then changed my mind FIVE minutes later, the option suddenly DISAPPEARED! Broken system JC Penney needs to FIX!!!! I even called customer service and she said SHE was unable to cancel it and it was STILL less than 30-minutes later! System is LOUSY!
Terrible
I’ve been unable to sign in to my account for 2 weeks despite the fact that I have a very recent order. 15 minutes on the phone with customer service only got me a ticket and a possibility of help sometime. Totally useless.
Clerk Not very helpful yesterday. Rocky Mount Store
We bought 2 pairs of shoes yesterday and i had a coupon for 20% off. I gave it to the clerk and she said it does not work. I asked her to please check it as it is shoes and she would not even look at it and just said nope does not work. I was pretty frustrated at this point but my Grandson wanted his shoes so we still took them. I usually go to this store and have no issues but she was definitely not going out of her way for anything.
Refuse to stand behind their product!
My college daughter ordered her sis a tennis bracelet on 11/5 delivered 11/13.
The gift was given on Christmas Eve and worn for nine days and it snapped in half. She took it in for exchange and it was on the sixtieth day and they refused. According to their own policy they should have exchanged it. They even had gray area because they even said it was delivered the 13th which gave more time in the return window. All she wanted was an exchange… shame on you Penny’s!
The gift was given on Christmas Eve and worn for nine days and it snapped in half. She took it in for exchange and it was on the sixtieth day and they refused. According to their own policy they should have exchanged it. They even had gray area because they even said it was delivered the 13th which gave more time in the return window. All she wanted was an exchange… shame on you Penny’s!
+ 15 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)