Review Insights · App Store
JetBack - Flight Price Savings
JetBack Flight Tracking, LLC · 356 ratings · ★ 4.6
4.6
★★★★★
356 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
8 negative reviews mention this · 38% of all complaints
★★★★★ "SCAMMERS. They told me if they weren’t able to save me money I could get my money back. They were not able to save me anything and now refuse to send my refund. They said I have to wait a year to be able to get any refund which is not what they told …" - super mario 64 bros
2
"year"
7 negative reviews mention this · 33% of all complaints
★★★★★ "Membership. Should state somewhere before you download that it does cost $99/year." - gcc114christine
3
"save"
5 negative reviews mention this · 24% of all complaints
★★★★★ "SCAMMERS. They told me if they weren’t able to save me money I could get my money back. They were not able to save me anything and now refuse to send my refund. They said I have to wait a year to be able to get any refund which is not what they told …" - super mario 64 bros
4
"save money"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Ask money IF and WHEN you save money, not in advance. Why subscription? This app should have a commission model. I am not paying $100 upfront with no clue if this will work. I am ready to pay 20% of all the money you save.. even higher (based on your claims that should cover your costs comfor…" - MJ-ATX
5
"work"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Didn’t work for me.. I thought it was odd that I have so many flights that this app is tracking, yet I haven’t not gotten one notification of a reduced rate. I decided to check the prices myself and found that at least one of my flights had been reduced by nea…" - Happy Spartan
6
"through"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Deceptive Marketing. I was really excited to try this and went through the extensive setup experience (including sharing my actual email access) only to discover that I need to pay $100 up front before I even know that it could be helpful in any way. Not grea…" - Howywood54
7
"doesn"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Doesn’t work. Installed app and when I press the create account button it locks up. Tried several times. Apparently they can’t make a simple app." - TeaganJai
8
"membership"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Membership. Should state somewhere before you download that it does cost $99/year." - gcc114christine
9
"sign"
3 negative reviews mention this · 14% of all complaints
★★★★★ "SCAMMERS. They told me if they weren’t able to save me money I could get my money back. They were not able to save me anything and now refuse to send my refund. They said I have to wait a year to be able to get any refund which is not what they told …" - super mario 64 bros
10
"flights"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Didn’t work for me.. I thought it was odd that I have so many flights that this app is tracking, yet I haven’t not gotten one notification of a reduced rate. I decided to check the prices myself and found that at least one of my flights had been reduced by nea…" - Happy Spartan
11
"deceptive"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Deceptive Marketing. I was really excited to try this and went through the extensive setup experience (including sharing my actual email access) only to discover that I need to pay $100 up front before I even know that it could be helpful in any way. Not grea…" - Howywood54
12
"access"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Deceptive Marketing. I was really excited to try this and went through the extensive setup experience (including sharing my actual email access) only to discover that I need to pay $100 up front before I even know that it could be helpful in any way. Not grea…" - Howywood54
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Membership
Should state somewhere before you download that it does cost $99/year.
SCAMMERS
They told me if they weren’t able to save me money I could get my money back. They were not able to save me anything and now refuse to send my refund. They said I have to wait a year to be able to get any refund which is not what they told me prior to sign up. DONT BUY THIS JUNK
Didn’t work for me.
I thought it was odd that I have so many flights that this app is tracking, yet I haven’t not gotten one notification of a reduced rate. I decided to check the prices myself and found that at least one of my flights had been reduced by nearly $300. Why would the app not catch this if that is the promise? If I wouldn’t have checked myself, I would have been out the money. I currently have little confidence in this app now because of this.
$$$$$$
Save your money. They charge an arm and a leg and offer Pennies back. Not worth it.
Buggy
When it works it is very good. Problem is that it stops monitoring flights for no reason.
Deceptive Marketing
I was really excited to try this and went through the extensive setup experience (including sharing my actual email access) only to discover that I need to pay $100 up front before I even know that it could be helpful in any way.
Not great. Would not recommend making my mistake.
Not great. Would not recommend making my mistake.
Marketing Scam
Their marketing team does a great job of not making it clear that this costs $100/year. It might be great but $100 is steep without any proof that it works. I’ve cancelled and now working to get my money refunded.
Doesn’t work
Installed app and when I press the create account button it locks up. Tried several times. Apparently they can’t make a simple app.
Deceptive Sign Up
App costs $99 a year to use at all. Doesn’t tell you until you give them your email. So deceptive, will never support you.
$99 a year
Go through all the setup and then get to the screen where it’s $99 a year. Don’t love the lack of transparency
Ask money IF and WHEN you save money, not in advance
Why subscription? This app should have a commission model. I am not paying $100 upfront with no clue if this will work.
I am ready to pay 20% of all the money you save.. even higher (based on your claims that should cover your costs comfortably).
Nice try!
I am ready to pay 20% of all the money you save.. even higher (based on your claims that should cover your costs comfortably).
Nice try!
Deceptive advertising
Not clear that you have to pay $100/year to use the service.
Scam
I was guaranteed $50 in fees back if they don’t do any credits, I did not receive a credit and now they won’t give my $50 fee back?!
Purchase Required
$99 per year
Really?! Subscription to SAVE MONEY?
Why would I spend 99.99 to save? Doesn’t make any sense to get a membership only to spend money to save money?
Avoid this. You will not save money
You have better odds of winning the lottery than getting this app to give you funds back from any ticket purchased. I fly weekly and tried dozens of times across many airlines
Good idea, needs work
I downloaded this thinking it would be good. The first two flights I sent over were not trackable as they were booked through Expedia or not on a US carrier. Customer service refers you to Apple to request a refund. If you are gonna take my money for a poor product you should also refund it!
Breaking terms of service for App Store
By not granting access to first time users of the app to view all screens available to subscribers this is against the terms of service for App Store and I’m surprised this got through Apple’s review process
Shouldn’t Have to Purchase Annual Membership
$50 for annual, no option for monthly
Free Trial From AppAdvice Not Available
Title says it all- please make it work within app. Tried on both iPhone and iPad, doesn’t work. No other way to notify vendor except review.
Unable to access lifetime offer
Not everyone uses apple two factor authentication nor wants to. Limiting users to sign in ONLY with apple ID makes the app unusable! Highly disappointed. I needed this app.
Sentiment summary
90%
Positive (4-5★)
1%
Neutral (3★)
9%
Negative (1-2★)