Review Insights · App Store
Jetstar
Jetstar Airways Pty Ltd · 727 ratings · ★ 4.7
4.7
★★★★★
727 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flight"
5 negative reviews mention this · 29% of all complaints
★★★★★ "I wouldn’t WIPE with a JetStar ticket.. Worst flight experience. A rowdy corral as you board. App takes you to a website for everything, including check in - so it’s technically not “in app”. You get what you pay for. PISS POOR experience." - MehEhhhMeh
2
"website"
5 negative reviews mention this · 29% of all complaints
★★★★★ "I wouldn’t WIPE with a JetStar ticket.. Worst flight experience. A rowdy corral as you board. App takes you to a website for everything, including check in - so it’s technically not “in app”. You get what you pay for. PISS POOR experience." - MehEhhhMeh
3
"everything"
4 negative reviews mention this · 24% of all complaints
★★★★★ "I wouldn’t WIPE with a JetStar ticket.. Worst flight experience. A rowdy corral as you board. App takes you to a website for everything, including check in - so it’s technically not “in app”. You get what you pay for. PISS POOR experience." - MehEhhhMeh
4
"every"
4 negative reviews mention this · 24% of all complaints
★★★★★ "I wouldn’t WIPE with a JetStar ticket.. Worst flight experience. A rowdy corral as you board. App takes you to a website for everything, including check in - so it’s technically not “in app”. You get what you pay for. PISS POOR experience." - MehEhhhMeh
5
"airline"
3 negative reviews mention this · 18% of all complaints
★★★★★ "App glitchy and not functioning. This airline’s website and phone app are both completely not working….its 2025 yall…..get your stuff together" - BeHereNow22
6
"trip"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Gate agent 1 star. So rude after flights being delayed and losing an entire day of our trip. Wouldn’t usually fly jet start but their itineraries fit what we needed the best so we have it a try. After everything minimal damage, not a huge deal. Won’t fly …" - Gem from the sea
7
"checked"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Gate agent 1 star. So rude after flights being delayed and losing an entire day of our trip. Wouldn’t usually fly jet start but their itineraries fit what we needed the best so we have it a try. After everything minimal damage, not a huge deal. Won’t fly …" - Gem from the sea
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I wouldn’t WIPE with a JetStar ticket.
Worst flight experience. A rowdy corral as you board. App takes you to a website for everything, including check in - so it’s technically not “in app”. You get what you pay for. PISS POOR experience.
Auto added Starter Plus that can’t be changed
When I choose my flight within the app, the Starter Plus will be automatically added, and it says “if you wish to change it, you can click on the Change Fare button.”, but when I click on it, it leads me to an empty page with zero option to choose from. Not like the web version where you can choose to opt in or out the Starter Plus. Side note: the website also sucks! It constantly gives me error messages when browsing through different dates, every time I change the date, it would ask me to validate myself, and then an error message will pop up and then I’ll need to start over again. Extremely frustrating! Whoever did the QA of the app and the website needs to be fired for real.
App glitchy and not functioning
This airline’s website and phone app are both completely not working….its 2025 yall…..get your stuff together
Won’t even let me choose a destination airport
The options come up blank whenever I select the “to” airport and won’t let me select or input anything. Can I not book through the app?
Also, there is no dark mode.
Also, there is no dark mode.
Doesn’t let me pick destination
It doesn’t let you pick where to fly to… tried 10 times
Gate agent 1 star
So rude after flights being delayed and losing an entire day of our trip.
Wouldn’t usually fly jet start but their itineraries fit what we needed the best so we have it a try. After everything minimal damage, not a huge deal.
Won’t fly with again purely because the lady that checked us in.
Wouldn’t usually fly jet start but their itineraries fit what we needed the best so we have it a try. After everything minimal damage, not a huge deal.
Won’t fly with again purely because the lady that checked us in.
Worst airline in the world
Absolutely garbage airline! Do not fly if you want to make to your flight and have a right to use a bathroom
Useless web site
Can not open my trip
Doesn’t work
Every time I clicked a trip on my trip tab the app would said “Something has gone wrong. Refresh”. Tried multiple times and each time it has the same error message. It is really embarrassing to put out an app that doesn’t work like Cebu Pacific.
Worst gate agent ever!
Really unimpressed. The jetstar gate agent would not let me have an electric toothbrush in my checked bag. Because it had a battery in it. She just had to exert every little bit of power she could. Makes me hate everything about this airline.
THE WORST
This is unequivocally the worst Airways app I have ever used. As a frequent traveler, I find its existence utterly pointless. The app redirects you to their website, only to boot you out just before completing your booking, resulting in an unjustified additional charge of at least 20 USD
DO NOT FLY WITH THEM THEY ARE NOT CHEAPER THEY WILL NICKLE AND DIME YOU FOR EVERYTHING
DO NOT FLY WITH THEM THEY ARE NOT CHEAPER THEY WILL NICKLE AND DIME YOU FOR EVERYTHING
Junk
Hard to use omg waste time
Bad Experience
Reasons Why:
- no online check in
- late flight
- unkind staff
- forces u to pay for checked bags and weighs every single bag
- long line
- no online check in
- late flight
- unkind staff
- forces u to pay for checked bags and weighs every single bag
- long line
Flights to and from Korea?
Why does the website fly to and from South Korea but the app does not have the option?
搾取
ジェットスターの安全運行に対する態度はともかくとして、アプリに関して言えば、インフラに対する投資が少ない。皆無と言っても良い。アプリケーションはつながらない、ウェブサイトもつながらない、サーバーインフラへの投資を何もしていないに等しい。
Unable to view ticket booking details by confirmation number
Unable to view ticket booking details by confirmation number
Garbage
They make you think with their low prices that you are saving, but you are not because of extra baggage fees, and rude flight attendants. Trash avoid them.
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)