Review Insights · App Store
JINAIR
JINAIR CO.,LTD · 195 ratings · ★ 4.2
4.2
★★★★★
195 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Payment not working. We tried multiple payment methods starting over each time. It gets stuck in payment and can't complete booking." - Hun_Tiger
2
"terrible"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible. 미국에서 예약하려고 하는데 어떤 날은 결제가 되고 어떤날은 열번을 시도 해도 안되네요. 개발자님들 해외사용자들도 쉽게 사용할수 있도록 신경좀 써주세요. 유나이트항공 정말 잘되어있습니다. 참고하시면 좋을 것같습니다." - cylssxjlaanhiwqkzhidowb
3
"doesn"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Not useable. Just like the website, the app doesn't work or do anything. It should be removed from the App Store." - Meccaneer
4
"doesn work"
5 negative reviews mention this · 23% of all complaints
5
"cannot"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Stop using cheap templates. Cannot even make an ID." - Eerrhm
6
"website"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Not useable. Just like the website, the app doesn't work or do anything. It should be removed from the App Store." - Meccaneer
7
"check"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Unable to Check-in. What is the whole point of an app if you cant even check-in online? This app/airline is so stupid, that’s all i have to say. They have to do better, I’m surprised it’s still in business." - hatethenewuodate
8
"nothing"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Such a shame that I can’t give them 0. Terrible app Nothing works" - nomercynomercy
9
"flight"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible. App does not work. I have created a log in, entered all my flight info. It logs me out to find my flight so it will not save as a reservation so I cannot see or save my flight. Completely worthless" - Beast thing ever cerated
10
"reservation"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible. App does not work. I have created a log in, entered all my flight info. It logs me out to find my flight so it will not save as a reservation so I cannot see or save my flight. Completely worthless" - Beast thing ever cerated
11
"business"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Unable to Check-in. What is the whole point of an app if you cant even check-in online? This app/airline is so stupid, that’s all i have to say. They have to do better, I’m surprised it’s still in business." - hatethenewuodate
12
"useless"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Unusable. I touch the screen. Nothing happens. I delete the app and reinstall it. Again, nothing happens. I tried this in the morning and now in the evening. The result is the same. The app is useless." - ShoshinSeattle
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
미국에서 예약하려고 하는데 어떤 날은 결제가 되고 어떤날은 열번을 시도 해도 안되네요. 개발자님들
해외사용자들도 쉽게 사용할수 있도록 신경좀 써주세요. 유나이트항공 정말 잘되어있습니다. 참고하시면 좋을 것같습니다.
해외사용자들도 쉽게 사용할수 있도록 신경좀 써주세요. 유나이트항공 정말 잘되어있습니다. 참고하시면 좋을 것같습니다.
Payment not working
We tried multiple payment methods starting over each time. It gets stuck in payment and can't complete booking.
Stop using cheap templates
Cannot even make an ID.
앱이 이상해요
카드등록만 10번했어요 ㅜㅜ
Not useable
Just like the website, the app doesn't work or do anything. It should be removed from the App Store.
Terrible
App does not work. I have created a log in, entered all my flight info. It logs me out to find my flight so it will not save as a reservation so I cannot see or save my flight. Completely worthless
Unable to Check-in
What is the whole point of an app if you cant even check-in online? This app/airline is so stupid, that’s all i have to say. They have to do better, I’m surprised it’s still in business.
Cannot sign up
The app keeps telling me In have 4 identical characters in the birthdate, I do not and what is that error about?
Such a shame that I can’t give them 0
Terrible app
Nothing works
Nothing works
쓰레기
진마켓 3시간 기다리다가 겨우 들어갔더니 갑자기
업데이트하라고 뜨고 못보네요 0.5점도 아깝다
업데이트하라고 뜨고 못보네요 0.5점도 아깝다
Terrible
This app doesn't work, I'd like to book a domestic flight but it's impossible. Why have an English version of the app if you don't accept reservation from English speakers?
JinAir must lose a lot of business because of their bad app!
JinAir must lose a lot of business because of their bad app!
저가 항공 답다
대가리에 든거 하나 없는 개발자들 고용해서 만들었는지 진자 이건 무슨 비행기 한번 예약하는대 암걸리게 만들었네. 아 정말 역겹다.
Can’t use the app at all
This is a case of the other 1 stars being totally accurate. I downloaded the app and have messed around with various ways of accessing the internet as the error message I receive says that my internet connection is the problem. Nope, it’s not - this app just doesn’t work. Also, I’m in Korea trying to use the app so I find it sus that the problem has something to do with overseas bots: I’m in Korea with a Korean IP address. Seriously - this app is terrible: don’t bother trying to use it.
Unusable
I touch the screen. Nothing happens. I delete the app and reinstall it. Again, nothing happens. I tried this in the morning and now in the evening. The result is the same. The app is useless.
Doesn’t work
Keeps saying “Your network connection is experiencing delays. Please check the connection and run the app again”. There’s nothing wrong with my network connection.
Unusable
Cant pass the Cloudflare initial test, despite every other app and website I’ve used with it has.
Seems a little unnecessarily security focused just to give a business my money, no?
Okay, T’Way it is!
Seems a little unnecessarily security focused just to give a business my money, no?
Okay, T’Way it is!
Horrible app
Can’t even load past the robot verification. Completely useless. Useless website as well. Trash.
Useless
Doesn’t work. I registered in the website and download the app so i can choose a seat for my upcoming trip and it won’t even let me view my booking so i can pre select seats.
Makes flying more stressful
Horrible app that provides essentially nothing. Can’t even check in. Fly Korean air or something else if you can
ㅋㅋㅋㅋ
앱 노답
Garbage!
I have used more than 20 airlines apps. This is the first I cannot even get into my reservation. It has an impossible login procedure that asks for "PNR" (what is that?!?!). Anyway, email, reservation code and ticket number is not enough to access my flight, let alone check in on line. Get some professional to make a decent app!
예약할 때 다음 단계로 넘어가기 위한 '다음' 버튼을 누룰 수가 없네요..
...
Sentiment summary
79%
Positive (4-5★)
5%
Neutral (3★)
16%
Negative (1-2★)