Review Insights · App Store
Jollibee - Order & Rewards
Honeybee Foods Corporation · 31,532 ratings · ★ 4.9
4.9
★★★★★
31,532 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
9 negative reviews mention this · 33% of all complaints
★★★★★ "Service/Food. every time I go to drive-thru the order taker sounds half asleep and like my coming to the speaker is an inconvenience… They do, however, get my order correct and the food is usually good…" - citychick1969
2
"store"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Useless. This app is useless. Can’t locate any stores in every location i type here within metro manila. So inconvenient. Might as well just dine in at the store" - Brazenboy8
3
"doesn"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Can’t redeem rewards in-store. It’s already 2026 and this app doesn’t allow you to redeem rewards in-store. You have to order through the app. Definitely Jollibee trying to keep trend but they’re behind their competitors when it comes to redeeming rewards. With competi…" - karotZ9000
4
"chicken"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Way to expensive. $3/piece of chicken with no chicken breast it’s 2expensive for a family on a budget 2 small rice $7" - twsplace
5
"every"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Service/Food. every time I go to drive-thru the order taker sounds half asleep and like my coming to the speaker is an inconvenience… They do, however, get my order correct and the food is usually good…" - citychick1969
6
"ordering"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Weird app needs fixing. It makes no sense how the 3 piece chicken is available but not the 4 piece. Depending on what meal you pick depends on what drinks are available to select. App glitches. You’re better off ordering inside." - SnowBunnie2
7
"minutes"
3 negative reviews mention this · 11% of all complaints
★★★★★ "sooooooo slooooooooooow. takes me 15 minutes to complete an order all wasted in waiting for the app to load" - Mahiwagang bertud
8
"cannot"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot claim points and app keeps crashing. I tried many times to claim my points but app won’t let me submit. I tried to submit a ticket but the app kept crashing. Waste of time." - Jana Cuz
9
"ticket"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot claim points and app keeps crashing. I tried many times to claim my points but app won’t let me submit. I tried to submit a ticket but the app kept crashing. Waste of time." - Jana Cuz
10
"jollibee"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Can’t redeem rewards in-store. It’s already 2026 and this app doesn’t allow you to redeem rewards in-store. You have to order through the app. Definitely Jollibee trying to keep trend but they’re behind their competitors when it comes to redeeming rewards. With competi…" - karotZ9000
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Time
App issues
Logging
After clicking payment, its always says try again, something went wrong. Need 4th attempt to push through
Way to expensive
$3/piece of chicken with no chicken breast it’s 2expensive for a family on a budget 2 small rice $7
Useless
This app is useless. Can’t locate any stores in every location i type here within metro manila. So inconvenient. Might as well just dine in at the store
sooooooo slooooooooooow
takes me 15 minutes to complete an order all wasted in waiting for the app to load
Apps not working
Not working
Cannot claim points and app keeps crashing
I tried many times to claim my points but app won’t let me submit. I tried to submit a ticket but the app kept crashing. Waste of time.
Can’t redeem rewards in-store
It’s already 2026 and this app doesn’t allow you to redeem rewards in-store.
You have to order through the app. Definitely Jollibee trying to keep trend but they’re behind their competitors when it comes to redeeming rewards.
With competitors, I don’f have to order through the app, they just either scan my profile or I input a code.
I was excited about this only to be disappointed.
You have to order through the app. Definitely Jollibee trying to keep trend but they’re behind their competitors when it comes to redeeming rewards.
With competitors, I don’f have to order through the app, they just either scan my profile or I input a code.
I was excited about this only to be disappointed.
Region segmented makes it useless
Poor decision to region lock separate apps means I can't use my US phone to order
Jollibee in Philippines. It says there are no Jollibee in Philippines, and won't even explain why. App support cannot be contacted.
Jollibee in Philippines. It says there are no Jollibee in Philippines, and won't even explain why. App support cannot be contacted.
Expensive and no promotions
Mahal kaayo
Bad Experience
As much as I love the spicy chicken here, the app sucked. Every time we put the order in something happens. Sometime it gets canceled, sometimes the store does not get the ticket. I have faced this multiple times. Rather use door dash to order from jollibee, that is more reliable.
Reward-less
The app tells me I can claim my reward using points but when I did it, it deducted the points but was invalid when I tried to use it. Now I lost 600 points and got nothing.
Ordering Issus
Not sure if the developers are seeing this or if anyone else has this issue. When I select any item that includes burger steak, it always gives me an alert saying, “Please make a selection for ‘Burgersteak’” when there is nothing to select. Please fix this problem.
Poor mobile app experience
App is poorly optimized and buggy. It should not take 30 seconds for the cart to load
Don’t use push notifications for marketing
I wish Apple would enforce its own guidelines. This app uses push notifications for marketing. App Store rules forbid that.
I love you,
But, damn, this app man. Do better
Doesn’t open
Always freezes
ASAP means 40 min
Put in my order. Clicked ASAP. It originally said it’d be ready in 5 minutes. Then it said it’d be ready in forty!? When I got there they said they hadn’t received the ticket yet even though the app said they had. What a friggin mess. Why do these stores encourage you to use these apps so much but then they are 10x worse than just using the drive thru like normal?!
Can’t use my rewards
I don’t why at check out it said my reward is not valid. Such a scam
App problems
App needs to add review your order step, reminding ordering location & cancel items function. Maybe copy McDonald’s app to learn how they do it.
Cannot cancel order
Once you click the cancel button, the whole app stun
Worst mobile order food app ever
Doesn’t let me use Apple Pay and there’s no way to add a debit or credit card….
Worse app
Doesn’t let you checkout and redeem coupon
App Functionality
Super slow
Service/Food
every time I go to drive-thru the order taker sounds half asleep and like my coming to the speaker is an inconvenience…
They do, however, get my order correct and the food is usually good…
They do, however, get my order correct and the food is usually good…
Weird app needs fixing
It makes no sense how the 3 piece chicken is available but not the 4 piece.
Depending on what meal you pick depends on what drinks are available to select. App glitches. You’re better off ordering inside.
Depending on what meal you pick depends on what drinks are available to select. App glitches. You’re better off ordering inside.
Time estimate is a joke
What’s the point of the time estimate when it’s 15 minutes late?
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)