Review Insights · App Store
Jow - easy recipes & groceries
Jow · 1,284 ratings · ★ 4.6
4.6
★★★★★
1,284 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
6 negative reviews mention this · 67% of all complaints
★★★★★ "Good service, terrible app. I have several devices so I signed in using my grocery account on multiple, and Jow did not recognize them as the same. So I signed in using gmail and now information syncs across, but even though I have signed in with a grocer, it still ha…" - Kaley91
2
"account"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Good service, terrible app. I have several devices so I signed in using my grocery account on multiple, and Jow did not recognize them as the same. So I signed in using gmail and now information syncs across, but even though I have signed in with a grocer, it still ha…" - Kaley91
3
"multiple"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Good service, terrible app. I have several devices so I signed in using my grocery account on multiple, and Jow did not recognize them as the same. So I signed in using gmail and now information syncs across, but even though I have signed in with a grocer, it still ha…" - Kaley91
4
"recipes"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Good service, terrible app. I have several devices so I signed in using my grocery account on multiple, and Jow did not recognize them as the same. So I signed in using gmail and now information syncs across, but even though I have signed in with a grocer, it still ha…" - Kaley91
5
"already"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Loved it at first but now buggy. I made my first order and the recipes were all great! Now when I go in it keeps telling me I have to add an address in Instacart (I already have one) or it tries to get me to sign into Instacart again and just gets stuck endlessly loading. …" - Kris007DC
6
"through"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Petty Karens who intentionally prevent code usage. If you piss off the customer service at Kow or give their ‘support’ a low rating, they WILL deliberately BLOCK your account from using anymore codes. I used Jow and their new member coupon codes a month ago. I placed one other then placed a…" - dccecr
7
"called"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Petty Karens who intentionally prevent code usage. If you piss off the customer service at Kow or give their ‘support’ a low rating, they WILL deliberately BLOCK your account from using anymore codes. I used Jow and their new member coupon codes a month ago. I placed one other then placed a…" - dccecr
8
"waste"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Waste of money. Made an order, selected time slot for curbside, showed up and was told that Jow did not submit my order completely and they couldn’t pick it although Jow charged me for it. Wasted my time, gas, and money." - girlfriend86
9
"money"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Waste of money. Made an order, selected time slot for curbside, showed up and was told that Jow did not submit my order completely and they couldn’t pick it although Jow charged me for it. Wasted my time, gas, and money." - girlfriend86
10
"money order"
3 negative reviews mention this · 33% of all complaints
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Petty Karens who intentionally prevent code usage
If you piss off the customer service at Kow or give their ‘support’ a low rating, they WILL deliberately BLOCK your account from using anymore codes. I used Jow and their new member coupon codes a month ago. I placed one other then placed another a few days later. When i tried to use a $50 code for a third order the following week it wouldn’t go through…kept getting a payment fail issue (nothing was wrong with my card). reached out to Jow and said they were not honoring codes she got snooty and said it was probably the card/supermarket and there was no more codes at this time. Fine. i was irritated but i moved. Fast forward a few more weeks, saw there were codes for $20 on my local digital page, everyone was able to use ANY of the different $20 codes, some were even STACKING codes, people were placing multiple orders. I, on the hand, could not even get ONE to work. Finally, reached out to jow, and the Karen called Emma replied that ‘i am no longer eligible based on my order count’!! i placed TWO orders!!!
This tells me they INTENTIONALLY and DELIBERATELY blocked my account from accessing the discounts.
Jow your practices are shameful, disappointing and petty.
This tells me they INTENTIONALLY and DELIBERATELY blocked my account from accessing the discounts.
Jow your practices are shameful, disappointing and petty.
Waste of money
Made an order, selected time slot for curbside, showed up and was told that Jow did not submit my order completely and they couldn’t pick it although Jow charged me for it. Wasted my time, gas, and money.
Total scam
This app is a scam and a classic bait-and-switch. I earned $31 in rewards by completing tasks, only to wake up and find it slashed to $6 with no warning. Don’t waste your time or effort - everything you earn can disappear overnight without explanation. Total scam. Avoid this app.
When I reached out, they gave me a $10 coupon and called it “compensation.” That’s not even close to what I earned. This wasn’t a glitch or a misunderstanding - it was a deliberate change they made after people had already earned rewards under their system. That’s misleading and feels like theft.
Their response claimed the marketing operation “ended” and that they’ve “taken feedback seriously,” but what they haven’t done is take responsibility. You don’t change the rules after the fact and expect users to just accept it.
Bottom line: Don’t waste your time on Jow’s tasks or challenges. They can - and will - change your earned rewards without warning. It’s a shady practice and a huge breach of trust. I won’t be using this app again.
On top of that, they make you subscribe to marketing emails to participate in promotions - but there’s no unsubscribe link in the emails. You’re forced to keep receiving them, which is a shady and manipulative tactic.
When I reached out, they gave me a $10 coupon and called it “compensation.” That’s not even close to what I earned. This wasn’t a glitch or a misunderstanding - it was a deliberate change they made after people had already earned rewards under their system. That’s misleading and feels like theft.
Their response claimed the marketing operation “ended” and that they’ve “taken feedback seriously,” but what they haven’t done is take responsibility. You don’t change the rules after the fact and expect users to just accept it.
Bottom line: Don’t waste your time on Jow’s tasks or challenges. They can - and will - change your earned rewards without warning. It’s a shady practice and a huge breach of trust. I won’t be using this app again.
On top of that, they make you subscribe to marketing emails to participate in promotions - but there’s no unsubscribe link in the emails. You’re forced to keep receiving them, which is a shady and manipulative tactic.
Useless
It’s very buggy. And before you connect a grocery store, make sure the cart is empty. I lost a full cart of 50+ items just trying to try this app out. Waste of time.
It’s a shame
This App would be 5 stars but they really have to fix their ordering system. I shouldn’t have to Pay for something twice. I’ll order they’ll take my money but the order never got sent through. Causing me
To have to wait for funds to be rereleased. It’s a shame because this app has great potential.
To have to wait for funds to be rereleased. It’s a shame because this app has great potential.
Order never going through.
It’s so crazy to see all these amazing reviews and have nothing but a bad experience with this company. Last week I ordered and it took my money but the order didn’t go through. It was very stressful and disheartening to have this happen and after calling my bank there was nothing I could do but wait until my bank released the funds. My friend and I have the same bank and she said this happened to her when she started using the app and a simple call to my bank would fix it. Called my bank they made sure it wasn’t blocked on my end. Ordered and guess what again the same thing happened again. I should’ve never used the app again after the first time but a friend has been using it every week with no issues and has the same bank account that I do. This is so frustrating and the fact you can’t call them is even more frustrating. So I guess I’ll be waiting until next week for the bank to release my funds to order groceries for my family because again that money is gone and I can’t afford to grab groceries until that money is back.
Good service, terrible app
I have several devices so I signed in using my grocery account on multiple, and Jow did not recognize them as the same. So I signed in using gmail and now information syncs across, but even though I have signed in with a grocer, it still has been asking me to sign in on that part again. There does not seem to be a way to load a favorited recipe in to the grocery list. I picked several recipes and it made a shopping list but there’s NO buttons to turn the shopping list into a grocery order. And if I start at the grocery tab and add a recipe, I have to try to remember which ones I had picked out to cook. The user experience in this app is just … very very bad. And it keeps talking about giving me credits when the app seems to be free. I don’t mind paying a subscription for this in the future if it’s going to be reasonable and if you get all the bugs worked out. The meals I’ve tried are good and healthy and I love the idea that I can just pick something to cook and it loads it to my grocer and I can pick up everything I need later in the day. I am sticking it out but currently I have to fight with the app to do make it do that.
Loved it at first but now buggy
I made my first order and the recipes were all great! Now when I go in it keeps telling me I have to add an address in Instacart (I already have one) or it tries to get me to sign into Instacart again and just gets stuck endlessly loading. Tried to report the bug but there’s zero way to do so on the website! I really wish this app worked, it seemed great!
For Beginners
Unfortunately, this app was not in line with my own lifestyle and operated in very broad categories. I’d like to be able to filter recipes using multiple keywords (low cost AND less than 15 min, for example), see the nutritional values of the food itself, and be able to fine tune based along my personal macros etc. There are lots of interesting recipes and things I’m not used to seeing when looking for meal plans, but some things were so plain and obvious it really felt like it was for total beginners rather than someone who has spent a year or two already making meals for one’s self. Maybe I didn’t give the app enough time in my browsing, but I just didn’t see enough filter options or ways I could set a budget for meals either which was my main intention in downloading based off the mailer I received for the app.
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)