Review Insights · App Store
JoyReels - Enjoy Short Dramas
UREELS PTE.LTD. · 8,074 ratings · ★ 4.5
4.5
★★★★★
8,074 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
13 negative reviews mention this · 41% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
2
"watch"
12 negative reviews mention this · 38% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
3
"cancel"
10 negative reviews mention this · 31% of all complaints
★★★★★ "App is a scam. This app is a scam to take your money. Beware! They are not clear with subscriptions and continue to charge you. They make it super hard to cancel when you realize you’ve been subscribed. No customer service help. They say they can’t can…" - Lucytu
4
"episodes"
9 negative reviews mention this · 28% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
5
"coins"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
6
"scam"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
7
"money"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
8
"worth"
7 negative reviews mention this · 22% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
9
"week"
6 negative reviews mention this · 19% of all complaints
★★★★★ "There is no way to cancel your subscription. There is no way in the app, under settings or anywhere else to cancel your subscription. They have been billing me $19.99 every week for months now. I have emailed them. I have reported them to PayPal. Do not download this app. They hold yo…" - Chipwich97
10
"cancel subscription"
6 negative reviews mention this · 19% of all complaints
★★★★★ "NO WAY TO CANCEL SUBSCRIPTION. NO WAY TO CANCEL SUBSCRIPTION" - Pamela1995
11
"paid"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Not Worth it. I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers" - Shortcake75
12
"charge"
5 negative reviews mention this · 16% of all complaints
★★★★★ "App is a scam. This app is a scam to take your money. Beware! They are not clear with subscriptions and continue to charge you. They make it super hard to cancel when you realize you’ve been subscribed. No customer service help. They say they can’t can…" - Lucytu
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not Worth it
I paid for $29.99 for a month subscription and still can’t watch the full episodes because I run out of coins. It’s a scam to get more money from its subscribers
Don’t waste time or money
This App is a money pit. The dramas are over priced and there is no subscription available. You have to purchase “coins” and each episode requires excessive coins, especially as you get deeper into the drama. This SUCKS! Thank goodness I just made a minor purchase.
App is a scam
This app is a scam to take your money. Beware! They are not clear with subscriptions and continue to charge you. They make it super hard to cancel when you realize you’ve been subscribed. No customer service help. They say they can’t cancel for you. It appears, like many other apps, they track you!
There is no way to cancel your subscription
There is no way in the app, under settings or anywhere else to cancel your subscription. They have been billing me $19.99 every week for months now. I have emailed them. I have reported them to PayPal. Do not download this app. They hold you hostage.
Greedy App
I’m a reel lover definitely pay for them on the regular but this app doesn’t allow you to pay a weekly subscription fee for full access like the others! It wants you to pay for every part of the movie! Definitely not worth coming back for!
Not working
What’s with the blackout screen, if I delete and reinstall I lose where I left off and I do agree all these sites only let you watch so many scenes then it says come back in hrs not good and your all expensive your site is stupid if you give the choice to watch a stupid add then I should be able too but then you block the add watching to do what you want just is wrong and dishonest
Scam
Total scam. They charge me $14.99 for one week however, shows it is expiring in 6 days not 7. On top of that all episodes are locked and they are not unlocking them even though I paid for one week upfront. Their helpline is total sham.
Any
This is probably the worst story app I’ve ever used. 126 points per chapter. To watch the extra episodes you have to watch 9 ads. The daily points don’t even give enough to watch 1 chapter. As soon as I finish the first story I’m gone.
Would not recommend
Although you get the option to watch ads instead of purchasing a membership to unlock episodes (at first) it’s far less than any other app like this (and I have used many). The ads you watch are longer than the episodes they unlock and then when I finally got to where I was going to be able to watch enough ads to finish the reel, it switched to having to open website content and click ads and links in those (like click bait) pages in order to unlock another episode so I didn’t even get to finish my show. Even when I tried to do my daily check in for coins every free option sent you to this new task of having to click ads in websites outside of the app. Did not see secure at all and not worth finishing the reel. I deleted and switched over to 2 other platforms that allow ad watching throughout to the end.
Big Money Grab
The amount of ads you need to watch is ridiculous. I like a good story, but only having coin options when they are costly per episode is bogus. 88 coins per 2 min episode? Insanity.
Rip off
I purchased what I thought was one week for 14.99. Instead it gave me coins to watch 5 episodes. I will never deal with this company again
money hungry
I paid $14.99 for a subscription and got only a few episodes of one show and pop ups for more money!!! I thought the $14.99 was for an entire week pass!!! This is a money scam and I will be canceling the subscription immediately!!! You will never get any more money from me!! What a sham !!!
DONT DO IT
This app will take your info and charge you $20 WEEKLY with NO WAY to cancel the subscription. You can’t cancel in the app, can’t cancel on your phone in subscriptions, and can’t cancel on the website. DON’T DO IT! Save yourself the trouble.
NO WAY TO CANCEL SUBSCRIPTION
NO WAY TO CANCEL SUBSCRIPTION
Program Glitches and Excessive Fees
I have been unable to log in to program for several days. Totally blank screen and it won’t reload because it’s already on my iPad. When it works, the costs are more than a feature movie or twice the time is spent watching ads rather than the movie. I figured that I would finish watching the second movie, but the loading glitch makes this impossible.
Interesting stories, but completely lacking in fact checking. For instance, the last time I checked, the Navy didn’t have Majors or Generals.
Not worth the time & expense.
Interesting stories, but completely lacking in fact checking. For instance, the last time I checked, the Navy didn’t have Majors or Generals.
Not worth the time & expense.
Scam and Ripoff!! This is my first one star review ever!
Absolutely ridiculous. Paid $19.99 and couldn’t even finish the movie without being asked for more money. You get halfway through and then hit a paywall. It feels like a scam. Save your money and go somewhere that actually lets you watch what you paid for.
Also, there were clearly people on here that don’t like JoyReels, complain about them, and then give them five stars? Something’s not right with that.
Finally, I tried to cancel my subscription. They left me waiting for a virtual person for a long time with no one circling back with me. They called them “professional customer service“. Do not buy this app! I’m still working to try to make sure I’m not charged again.
Also, there were clearly people on here that don’t like JoyReels, complain about them, and then give them five stars? Something’s not right with that.
Finally, I tried to cancel my subscription. They left me waiting for a virtual person for a long time with no one circling back with me. They called them “professional customer service“. Do not buy this app! I’m still working to try to make sure I’m not charged again.
Scam
The Don’t let you cancel the vip subscription and when you contact support they left you “waiting for an agent” hours to no avail. DO NOT under any circunstances get a vip subscription
Not worth it
Other apps charge you 19.99 for the week and you have unlimited access to their series. This app charges you 19.99 and you can’t even get half way thru a series without buying more coins definitely will be deleting and canceling after the week I already paid for
No way to cancel subscription!
There is no way to cancel the subscription and I am being charged weekly! Do not purchase this app!!
STEER CLEAR
This company will lock you in a subscription with no way to cancel it, and keep charging you and charging you. Another money hungry scam in China.
Reels
I would love the shoes but it’s 19.99 so many coins when most is a week subscription I spent 20 to mot even be able to finish a show it’s a rip off
Waste of money
Episodes are about 15 seconds long. If you're trying to watch a minute, you're paying four times the cost is ridiculous for what you get. Other apps are much cheaper if not free.
Worst app
This is by far the worst app out there, ridiculous u do not have a weekly rate to watch, already cancelled it and will not come back.
scam
this app is a scam the charge 42$ instead of 12$ scam scam scam
Rip off
You have to pay for every episode you watch. If you purchase the subscription through the website, you can't cancel it. Nobody will get back with you. I had to cancel my card to stop paying.
Not worth it
Way too expensive and interruptive always having to pay! Stupid app
Too hard to cancel subscriptions
I like the stories but it’s too expensive. I want to cancel and can’t locate where to cancel!!! This is a rip off. Don’t purchase!!!
I don’t like the incompleted stories
I am liking the stories but almost all of them are incomplete it is like a cliff hanger with no ending, you need to fix this or I will not continue to watch incomplete stories
Expensive and annoying
The dramas are entertaining. The price of watching is expensive. They do not disclose how many coins you need to watch all episodes. I had to keep purchasing coins which was pricey.
The Divorced Navy Queen
The stories are just ok and border on the stupid. They all have the same theme.
Prices are too high. Not worth it.
Prices are too high. Not worth it.
Sad
The story is actually good, but I’m not going to pay for 5 minute episodes. Too bad
$$$
Cost too much
Sentiment summary
88%
Positive (4-5★)
2%
Neutral (3★)
10%
Negative (1-2★)