Review Insights · App Store
Justin Guitar Lessons & Songs
Musopia · 24,171 ratings · ★ 4.8
4.8
★★★★★
24,171 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"guitar"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Only beginner courses offered. FYI the app version of Justin Guitar only offers the first three grades! They are free on his website which means this app isn’t actually a very good value." - dullshot
2
"play"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Can’t recommend.. If you want to play the same to notes for a month with nothing new this is the app for you. Sucks I can’t get a refund" - Bigguy530
3
"lessons"
6 negative reviews mention this · 22% of all complaints
★★★★★ "App doesn’t recognize my mic during learn session.. The lessons are great and it’s structured for beginners to progressively gain confidence in playing the guitar the correct way." - cydomax
4
"song"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Purchases. When I bought this, I tried playing a song that I wanted to play and then it said I had to have a purchase to play the rest of the song" - Purchases 
5
"doesn"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Guitar tuner doesn’t work. If you’re going to charge this much at least make sure TJ product functions properly" - The Unimpeachable King
6
"justin"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Only beginner courses offered. FYI the app version of Justin Guitar only offers the first three grades! They are free on his website which means this app isn’t actually a very good value." - dullshot
7
"free"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Only beginner courses offered. FYI the app version of Justin Guitar only offers the first three grades! They are free on his website which means this app isn’t actually a very good value." - dullshot
8
"actually"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Only beginner courses offered. FYI the app version of Justin Guitar only offers the first three grades! They are free on his website which means this app isn’t actually a very good value." - dullshot
9
"subscription"
3 negative reviews mention this · 11% of all complaints
★★★★★ "No one answers emails. Paid for one year subscription, was sent a email to download the app and then redeem my purchase. When I click the redeem button the app does not recognize my purchase. Sent three emails and no one responds back." - NS 889
10
"learn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "App doesn’t recognize my mic during learn session.. The lessons are great and it’s structured for beginners to progressively gain confidence in playing the guitar the correct way." - cydomax
11
"without"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Accessibility options. While Content and operationally adequate, the app is severely lacking in visual accessibility options. The app has no internal accessibility Options and the app is not compatible with Apples, accessibility options. Specifically, there is no…" - urcyoigxifz
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
Absolutely the worst!!!
Guitar tuner doesn’t work
If you’re going to charge this much at least make sure TJ product functions properly
No one answers emails
Paid for one year subscription, was sent a email to download the app and then redeem my purchase. When I click the redeem button the app does not recognize my purchase. Sent three emails and no one responds back.
SCAM! Can’t cancel membership.
SCAM! The lessons are fine but they won’t let you cancel the membership. HOTEL CALIFORNIA! You can check out anytime you like, but they will still keep charging your credit card!
app issues
My subscription I purchased is not showing on this app. It keeps prompting me to buy another subscription.
BROKE ME STRING
I was tuning my guitar with the app and it made me snap a string by telling me to continue to tighten it 💔
Great lessons bad app
The lessons are great. Unfortunately, I spend more time attempting to get the app to load. Deleting, reinstalling it takes for ever to load if it doesn’t crash. Very frustrating for such a great lessons.
It’s flipped
I cannot get the app to change to a right handed player
Garbage app. Never loads. Bad developers.
This app doesn’t actually function properly. It works the first several times you use it, but now when I try and open it, it just gets stuck on the loading screen forever. Bad group of developers who have no idea what they’re doing, unfortunately.
This sucks
I can’t play the songs I like without having to pay!
Bouncing ball
It’s actually hard to learn a song by watching a bouncing ball. I thought there was gonna be actual song lessons.
To free
Not free like the internet advertised. Lots of pay walls.
Not recognizing subscription, zero customer service
I paid $104 for a 1-year subscription to this app based on the good reviews here, however both the app, the website, and Justin’s other website all say that I don’t have any accounts associated with my email. My payment went through almost a week ago and I’ve contacted customer support 3 times (says they’re available Monday-Friday) and no response. Can’t get assistance or my money back apparently.
Mr
Maybe need to mention that you are selling guitar lessons before app installations
I don’t want to pay
It makes you pay if you want to play the whole song and that makes me mad
Only beginner courses offered
FYI the app version of Justin Guitar only offers the first three grades! They are free on his website which means this app isn’t actually a very good value.
Can’t recommend.
If you want to play the same to notes for a month with nothing new this is the app for you. Sucks I can’t get a refund
Serious bug
Nags me every day to subscribe when i already did. Huge PIA
App doesn’t recognize my mic during learn session.
The lessons are great and it’s structured for beginners to progressively gain confidence in playing the guitar the correct way.
Accessibility options
While Content and operationally adequate, the app is severely lacking in visual accessibility options. The app has no internal accessibility Options and the app is not compatible with Apples, accessibility options. Specifically, there is no high contrast option, no color, adaption, options, and no reverse theme option making the app inaccessible for those with vision impairments even writing this review is difficult without these accessibility options available
Purchases
When I bought this, I tried playing a song that I wanted to play and then it said I had to have a purchase to play the rest of the song
Sad
I got so exited when I thought I would get to play my favorite song.😭
Well organized play lists removed by Justin Guitar
I have been a subscriber for almost 3 years. Today i opened the app and all my well organized playlists were gone…I was not happy..
😕
I can’t play a single song without it trying to make me subscribe
App is slow and customer service unresponsive.
The title says it all.
Ads
Too many ads that is distracting to learn free guitar lessons
Okay
I don’t know if it’s just me, but this app didn’t really teach me that much based on the pressure i should be applying to the strings. I learned NOTHING.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)