Review Insights · App Store
KakaoMap - Korea No.1 Map
Kakao Corp. · 4,953 ratings · ★ 4.7
4.7
★★★★★
4,953 ratings
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Top complaints - extracted from 58 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
18 negative reviews mention this · 31% of all complaints
★★★★★ "Add more English for metros. add english translation and when searching for stores/places in English nothing shows up, only when i have to search in Korean; just add more English to it and let us hold on screen to translate to english" - bigmike0
2
"korean"
15 negative reviews mention this · 26% of all complaints
★★★★★ "Totaly Piece of Junk. Its totally piece of Junk map app, Totally useless for nor Korean people. It’s not even 1% of Google & Apple Maps, Sadly to keep Kakao & NAVER map in business, Korean Govt has not allowed Apple & Google." - Faisal (Virginia)
3
"kakao"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Totaly Piece of Junk. Its totally piece of Junk map app, Totally useless for nor Korean people. It’s not even 1% of Google & Apple Maps, Sadly to keep Kakao & NAVER map in business, Korean Govt has not allowed Apple & Google." - Faisal (Virginia)
4
"friendly"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Honestly just not user friendly at all. For foreigners this app sucks. And what sucks more is having it as your only option for maps -_- half the places we went it didnt have located on the map, addresses were hard to fine, it doesnt show time left in real time like google maps. …" - TheRealV-izzle
5
"maps"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Honestly just not user friendly at all. For foreigners this app sucks. And what sucks more is having it as your only option for maps -_- half the places we went it didnt have located on the map, addresses were hard to fine, it doesnt show time left in real time like google maps. …" - TheRealV-izzle
6
"users"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible for English users. Use Naver map. I speak both languages and not sure if Kakao bought reviews but a few items. 1) GPS dot is highly inaccurate sets me about 1-2 miles from where I am 2) common keywords like “haircut” aren’t naturally translated and searched. Naver map does …" - crscricket
7
"doesn"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Honestly just not user friendly at all. For foreigners this app sucks. And what sucks more is having it as your only option for maps -_- half the places we went it didnt have located on the map, addresses were hard to fine, it doesnt show time left in real time like google maps. …" - TheRealV-izzle
8
"read"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Not for English users. I was in S.Korea for 10 days. This App doesn’t function if you don’t read Korean. A wasted effort!!!" - beajoynp
9
"language"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible for English users. Use Naver map. I speak both languages and not sure if Kakao bought reviews but a few items. 1) GPS dot is highly inaccurate sets me about 1-2 miles from where I am 2) common keywords like “haircut” aren’t naturally translated and searched. Naver map does …" - crscricket
📋 All 58 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Honestly just not user friendly at all
For foreigners this app sucks. And what sucks more is having it as your only option for maps -_- half the places we went it didnt have located on the map, addresses were hard to fine, it doesnt show time left in real time like google maps. All around frustrating experience i give it a 0/10.
위치 공유 목적지 설정 내놔
당장 롤백하삼
Routes take twice as long
Use Naver
왜이럼
하.. 갑자기 차 막히는대로 안내해주네요
Last one
Go to your leaders, tell them it’s their fault
Totaly Piece of Junk
Its totally piece of Junk map app, Totally useless for nor Korean people. It’s not even 1% of Google & Apple Maps, Sadly to keep Kakao & NAVER map in business, Korean Govt has not allowed Apple & Google.
Apple: Tell Korea to allow Apple Maps or remove KakaoMap from the App Store!!!!
Most buns app ever
Requires account
No way to use this map app without account.
Don’t use if you speak English
The app is completely useless if you don’t speak Korean
로드뷰 광고창 어찌 해 봐라
암만 돈이 급해도 그렇지, 광고창을 엄한데 쑤셔넣어놔서 사용자에겐 불편한 경험을 주고 회사는 고의적 수익을 추구하니 토악질 나온다. 더욱 역겨운 사실은 대체할 앱이 없다는 현실이 개탄스럽다.
쓰레기
검색 하면 결과 보여준답시고 우주축척 줌 아웃 왜함?
그렇다고 결과 제대로 나오지도 않음
지하철 최단 경로 2시간 15분 잡아주길래 지하철 앱으로 검색했더니 56분 뜨는데?
이제 걍 안 쓸건데 이대로 릴리즈 하자고 승인한 기사 달고 다닐 임원 몇대 xx고 싶어서 리뷰 남김
그렇다고 결과 제대로 나오지도 않음
지하철 최단 경로 2시간 15분 잡아주길래 지하철 앱으로 검색했더니 56분 뜨는데?
이제 걍 안 쓸건데 이대로 릴리즈 하자고 승인한 기사 달고 다닐 임원 몇대 xx고 싶어서 리뷰 남김
Works fine until it doesn’t
The Navi function for driving a car is quirky. It frequently forgets I live on a one way street. It warns me of “sharp turns” that are gentle curves. The voice navigation often tells me to “head toward” and ends the sentence there. The warnings and suggestions for highways exit come late and are unclear. It frequently suggests a very roundabout way home.
Sometimes the app switches to full Korean with no warning and there isn’t a clear way to change back to English.
The app does mostly function, just seems like it’s on par with an app from ~8+ years ago.
Sometimes the app switches to full Korean with no warning and there isn’t a clear way to change back to English.
The app does mostly function, just seems like it’s on par with an app from ~8+ years ago.
Not for English users
I was in S.Korea for 10 days. This App doesn’t function if you don’t read Korean. A wasted effort!!!
Not foreigner friendly - don’t believe the other reviews
I don’t understand how other reviews are saying this is foreigner friendly. Even if the language is set to English, messages, names of places and search still in Korean. Settings for all Kakao Apps are also not user friendly - for example, I cannot input my credit card because it says I have to unblock pop-ups, but I didn’t say how. This app might be good for locals, but not tourists.
NOT ENGLISH FRIENDLY
This app is NOT ENGLISH FRIENDLY. I’m so confused as to why people say it’s great for foreigners. Unless you can read/type in Korean, you cannot even search subway stations. Instead you have to scan the huge subway map for stations which is extremely inconvenient since the subway system is HUGE.
No English option
Everything is in Korean even if you have English set as the default language so completely useless for tourists.
What happened to English?
Was a great map/direction until the app updated, English directions were replaced with Korean. Don’t know how or it won’t go back to speaking English directions, please fix or help!
Fix this
Whenever i enter the app it keeps saying that my network is unstable when it’s completely fine….and when i press refresh it just keeps loading and loading for hours…it’s annoying pls fix it
After updating the app, it doesn’t speak English
How do I switch the AI voice back to English? Please tell me, thanks!
Wait next version for iPad users!
Latest version UI is broken!
iPad version of Kakao map has UI bug!
some of button are black out!
iPad version of Kakao map has UI bug!
some of button are black out!
헤어샵 쿠폰 2천원 할인
다운로드 받아서 카카오헤어샵 앱 열리면 유효하지 않는거라고 떠요.
Mac
Terrible app.
English language but train stations still in Korean language
The map is fantastic but even I download and change language to English, the train stations still shown in Korean which is hard to understand for foreigners.
Limited customer service
They only offer customer service by texting. Employees have limited understanding of foreign language including English and Kanji.
In English please
This app doesn’t help me if I can’t read Korean. Even when app settings are set for English, the majority of this app is in Korean, including instructions
Crashes on my iPhone 7
The latest version crashes on my iPhone 7 upon starup
Crashed after login
It keeps crashing. Even after rebooting ipad.
아저씨 담엔나도 반말할게 스캔은 15도각도로 꺽어서 해주심. 돈아깝다
반말깜 담엔 나도 반말할랭
Bug / 버그
로그인 상태에서 새로운 저장 폴더를 추가한 후 크래쉬납니다. 이후 앱을 열때마다 크래쉬나고 튕깁니다. 버그픽스부탁드립니다.
최악의 쓰레기 어플
이거 받지마세요 무슨 내려서 다른 정거장으로 걸어가야 되는걸 그냥 내려서 기다리면 되는것처럼 안내하네 아침에 지각할뻔하고 지금은 추워서 30분째 버스 기다리는중 너무 멀리 돌아와서 택시도 못탐 일 제대로 안함? 월급루팡놈들아
뭐야 what the
카카오 계정 연결?연동? 한 이후로 들어가자마자 지 혼자 꺼져서 앱 사용도 못함 카카오 앱인데 왜 카카오 계정 연결하니까 아예 안 되는건지? I can’t trun on the app after I connected kakao account to this app I didn’t know it how ㅅㅂ I thought it was like kakao something Isn’t it? Then why doesn’t it work
new update keeps crashing
almost useless now...
Best for public transport but WORST FOR CARS
The app is great for users who tours around Seoul but using this for driving around and outside Seoul is one of the worst things you can do. The usability of the app was absolutely outrageous. The developers seem to never driven a car in Korea. The app would tell you to exit the highway five seconds before the exit pops out which makes it impossible to change lanes and exit out. Same applied to navigating roads within Seoul. Navigation itself was really confusing too since it would direct us to be in left lanes when we should stay on right lanes… Just amazed how absurd and frustrating a navigation can be. We had to spend $50 of unnecessary toll fees within couple days. Thanks KaKao!
The worst nevigation
I don’t want to use kakao taxi becuase of this map always mislead the route. I always get stuck or take more time than usual when I use this map. Of course more taxi fares. Just don’t use this app.
한 계정 내에서 비공개북마크 동기화 에러남
바본가
Update the subway timing plz
Lost a client thanks to you
킬때마다 음악이 자꾸 끊기는데
이번 보이스 업데이트 이후부터 그러는거같은데
수정해주세요
수정해주세요
Not accurate
For those who walk, this does not consider the altitudes of the map and leads you to hike sometimes. Terrible for walking
막히는 길만 찾아가고 오류천국
틈만 나면 오류에
막히는 길만 찾아가는 서비스임
막히는 길만 찾아가는 서비스임
위젯 대구지하철 시간 안맞아요
빨리 고쳐주세요 지각했어요ㅠ
업뎃되고 나서 열기만 하면 꺼져요.
언제 고치시나요?
Was super late to everything because of this app....
It gave me the wrong times for all the buses to take and guided me to a much slower route because of the wrong times of the buses. Thanks a lot for the terrible experience. Am going to delete this app and use naver map instead.
Add more English for metros
add english translation and when searching for stores/places in English nothing shows up, only when i have to search in Korean; just add more English to it and let us hold on screen to translate to english
Terrible for English users. Use Naver map
I speak both languages and not sure if Kakao bought reviews but a few items. 1) GPS dot is highly inaccurate sets me about 1-2 miles from where I am 2) common keywords like “haircut” aren’t naturally translated and searched. Naver map does a better job but not by much. 3) the app is full of ads that take up so much mobile resources
Pros: it kinda functions, you just gotta manually map your starting point and
Pros: it kinda functions, you just gotta manually map your starting point and
Not very good for English users
Even when you set it to English, like 70% of it, including the addresses and all of the instructions are still in Korean
Bloatware
The app is SO SLOW. Takes forever to load and the screen is covered in widgets and unnecessary junk. By the time the map loads to check where the approaching bus is going, everyone has boarded and the bus is gone. Then the map loads. Sometimes bus stops will not load at all and you have to load the bus route from another location to force the bus stop to load. 2 stars because it’s useful if you have 5 minutes to wait for loading
Only one language supported
You’d think that you’d be able to change the language in the app to something else, but you can’t. I give it two stars cause the English that is present is cool, but I’m only trying to read one language at a time.
Semi-English support
Supposed English option is frustrating bc the app switches to entirely Korean language during navigation, which is exactly when you need English support to work. Hope the he’ll do you drive with this app of you’re spending most of your time trying to read Hangul and translate ?!?
In fact, I suspect that all the reviews claiming that Kakap is great from foreigners are actually bots or paid reviewers.
In fact, I suspect that all the reviews claiming that Kakap is great from foreigners are actually bots or paid reviewers.
Not tourist friendly
I’m having a hard using this. Not very tourist friendly.
Not Great
This app is only useful at telling you what buses or trains to take to get to your general destination, but it is terribly out of date for many establishments. We have hit so many dead ends and been led to cafes and bars that don't exist. Unfortunately, the competitor app is worse and Google/Apple maps are restricted from detailed information, so you don't have many other options. Just wanted to warn future users from relying on this app to find restaurants, cafes, bars, etc.
+ 8 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)