Review Insights · App Store
KakaoTalk : Messenger
Kakao Corp. · 36,311 ratings · ★ 4.3
4.3
★★★★★
36,311 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"couldn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t find my friend. Couldn’t find an option to find my friends, it didn’t find them in my contacts and there are no other ways. Some menus don’t have an option to exit them, the only way out is to close the app. Unusable messenger" - Pandevil34
2
"friends"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t find my friend. Couldn’t find an option to find my friends, it didn’t find them in my contacts and there are no other ways. Some menus don’t have an option to exit them, the only way out is to close the app. Unusable messenger" - Pandevil34
3
"platform"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Really, hiding ads as DM?. I don’t know who approved it. But it’s crazy that they inject ads into your DMs but make it look like someone messaged you. Kakao already takes up 1/3 of the DM space for their banner ads. But this is a new level of invasive ads placements.…" - Shad0wNinja
4
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Stop posting my updates. It feels gross that I have to be on a platform that mandates announcing all my updates to all friends. No SNS service do this and no SNS that do that will survive" - 네광
5
"korean"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Worst App EVER. This is the absolute worst app I’ve ever had the displeasure of trying to use. I believe it’s a scam used to collect personal information of users worldwide without providing any service to them whatsoever. If you don’t live in Korea, don’t…" - Kremlyn
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t find my friend
Couldn’t find an option to find my friends, it didn’t find them in my contacts and there are no other ways. Some menus don’t have an option to exit them, the only way out is to close the app. Unusable messenger
Really, hiding ads as DM?
I don’t know who approved it. But it’s crazy that they inject ads into your DMs but make it look like someone messaged you. Kakao already takes up 1/3 of the DM space for their banner ads. But this is a new level of invasive ads placements. Better to just delete the app and move to another platform.
Terrible app
The worst messaging app i ever used
카톡창 애니메이션
카톡창 애니메이션 삭제해주세요. 카톡은 채팅을 많이 주고받는다는 특징이 있는데, 애니메이션이 눈에 거슬려서 너무 불편합니다.
또 이상한 업데이트 한다
다시 되돌려
ㅈㄹ났네
ㅈㄹ났어
Stop posting my updates
It feels gross that I have to be on a platform that mandates announcing all my updates to all friends. No SNS service do this and no SNS that do that will survive
Too many Ads
Sold their soul to the devil , and now the app is riddled with Ads.
Worst App EVER
This is the absolute worst app I’ve ever had the displeasure of trying to use. I believe it’s a scam used to collect personal information of users worldwide without providing any service to them whatsoever. If you don’t live in Korea, don’t even bother trying to use it. I downloaded it, created an account added one contact, my mom who lives in Korea. I live in the U.S. Verified my phone number and two emails like the app prompted me to do and then tried to send my mom a message and I immediately got a pop up that said I couldn’t use this feature unless I completed a “Talk Safety Pass”. There was no link or instructions on how to do that so I had to figure it out on my own. Once I did that, it said I can’t complete that without a valid Korean phone number. How could anyone living outside of Korea be expected to have that?! I contacted customer service and they just sent me some standard boiler automated response that basically said, yeah we can’t help you b/c everything is automated. I’ve never been so frustrated with an app in my whole life. If anything the app itself is the real scam. They are given access to all of your information through the sign up process and then the app doesn’t even work - so they get all of your information for nothing!! Talk about a scam!! I’d give this horrendous app no stars if possible! It’s completely useless and should be investigated as a phishing scam!!
Не проходит верификацию в России
Сегодня не получилось пройти верификацию по смс в России. Раньше смс отправлялись на заграничный номер, теперь на номера Российских операторов. В итоге, после отправки автоматического текстового смс, я получаю «Сбой при отправке. Сообщение не отправлено». Как это понимать и что делать? Как установить приложение?
I can't register in Russia - I can't pass SMS verification in Russia. To clarify, the automated phone numbers used to send SMS are registered in Russia. SMS messages aren't arriving to these numbers - delivery failed. What should I do? Help!
I can't register in Russia - I can't pass SMS verification in Russia. To clarify, the automated phone numbers used to send SMS are registered in Russia. SMS messages aren't arriving to these numbers - delivery failed. What should I do? Help!
Can't log in.
Only for Korean people
Questionable purpose
A lot of recent reviews are suspect. This app is a necessity and is ‘entitled’ to a lot of required systems within South Korea. Privacy is an issue on social media sites. This app has become a circus without a purpose for the user. It obviously has become platform to profit off of users information and or use. I use to use it to communicate and I felt pretty confident with privacy and safety for the groups I was involved with. Not so much now. It’s amazing that this app has basically remained the same since a few months ago, but has garnered higher ratings. Very disappointing Kakao.
돈 좋다 이말이야. 근데 너 그냥 메신저야.
최근 긍정적리뷰들 보면 솔직히 이해 안됨. 오랫동안 사용해온 사용자라면 현재 UX 상태가 얼마나 실망스러운지 알 텐데? 광고로 번 돈 가짜리뷰에쓰나
가장 큰 문제는 광고임. 제발 광고 좀 어떻게 해줘요. 한국에서는 카카오 생태계가 잘 구축되어 있기 때문에 어느 정도 광고는 이해함. 하지만 미국에서도 광고를 이렇게까지 노출하면서 사용자 경험과 메신저 본연의 기능까지 희생할 필요가 있나? 한국에 사는 가족/친구들 때문에 어쩔수없이 사용하긴할건데 진짜 싫다.
가장 큰 문제는 광고임. 제발 광고 좀 어떻게 해줘요. 한국에서는 카카오 생태계가 잘 구축되어 있기 때문에 어느 정도 광고는 이해함. 하지만 미국에서도 광고를 이렇게까지 노출하면서 사용자 경험과 메신저 본연의 기능까지 희생할 필요가 있나? 한국에 사는 가족/친구들 때문에 어쩔수없이 사용하긴할건데 진짜 싫다.
Wtf is user protection program
Wtf is user protection program? I can’t text my GF on this app, what a joke this app has become
Horrible
Horrible app - so slow and buggy
Too much AD
Trash SNS
이거 왜 이런건가요?
업뎃 진행 되고 나서부터 안 들어가져요.
인스타 따라하는 데 혈안된 담당자가 있습니까?
매번 업데이트할 때마다. 숏츠 쓸데없는 기능인데 추가한 것도 그렇고, 친구 업데이트 내용을 피드로 확인하게 바꿔버린 것도 그렇고 자꾸 소셜미디어처럼 행동하려는 게 아니꼬왔습니다. 카카오톡은 전국민이 사적 소통 외에도 공적으로도 사용하는 메신저 어플인데 말가잖은 소셜미디어 기능을 자꾸만 추가하는 것은 부적절할 뿐만 아니라 메신저로서 기능과 효율, 이용편의를 저하시킵니다. 게다가 이번 업데이트를 톨해 메신저에서 빠르게 반응할 수 있는 이모티콘의 종류를 대폭 늘렸더군요? 너무 많은 초이스는 오히려 대화의 신속함에 장애가 됩니다. 게다가 이렇게 많은 이모티콘 중 하나를 골라서 반응을 표시하게 하는 건 인스타그램의 인터페이스를 거의 따라한 방식이죠. 지금 담당자 분들이 카카오톡이 실질적으로 어떤 목적으로 사용되고, 그 목적에 따라 어떠한 편의성을 가져야 하는지에 대해 단단히 착각하고 계신 것 같습니다. 혹, 인스타그램이 되기를 표방하는 담당자가 있습니까? 왜 그런 목표를 가지게 됐습니까? 인스타그램퍼럼 작동하는 메신저를 일상적인 대화와 업무상 신속한 대화의 목적으로 사람들이 사용하는 것을 정말 즐긴다고 생각하십니까? 어플의 목적과 사용자를 충분히 고려하신 판단이 맞습니까? 대세인 타앱을 그저 모방하고 계신 것은 아닙니까? 불필요한 기능 추가에 혈안되어서 카카오톡의 본기능과 목적이 오히려 퇴색되도록 하는 이 업데이트들에 대한 아이디어를 내고 이를 통과시키는 담당자들은 도대체 누구입니까?
친구 몰아보기 없애라고
짜증나네. 상단에 없애라고!!!!
Buggy app
Such a buggy app. I’ve been seeing an issue for months and months where a contact’s profile keeps showing the wrong name! And interestingly, the wrong name has been applied to multiple contacts. PLEASE fix this.
Additionally I’ve never used a service where you couldn’t change your email address. What a joke!
Additionally I’ve never used a service where you couldn’t change your email address. What a joke!
Too many ADVERTISERS
Too many Advertising!!!
New update is not good
I’ve used kakaotalk for several years to communicate with friends and korean teachers. i lost my first account after not using it for a year, but then tried to re-sign up and i wasn’t able to connect my previous email so i ended up using my work email. with the new update, it logged me out and made it hard to login. while i do like the added protection and security it’s to the point the person who actually owns the account cannot log back in.
Sentiment summary
82%
Positive (4-5★)
3%
Neutral (3★)
15%
Negative (1-2★)